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Reviews of Courtyard by Marriott Pittsburgh North/Cranberry Woods

3 out of 5
Courtyard by Marriott Pittsburgh North/Cranberry Woods
150 Cranberry Woods Dr, Cranberry Township, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 398 out of 606 reviews" "
Rating 8 - Good. 136 out of 606 reviews" "
Rating 6 - Okay. 38 out of 606 reviews" "
Rating 4 - Poor. 22 out of 606 reviews" "
Rating 2 - Terrible. 12 out of 606 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rudyard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet at night. Clean room and hallways.
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 24, 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Kerry!

10/10 Excellent

Ivette

Liked: Amenities
Clean location
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
We are proud to receive your perfect rating and compliments, Ivette. It is wonderful to know our pristine accommodations and ideal location served you well. Be sure to choose Courtyard Pittsburgh North/Cranberry Woods when you are back in the area!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room is nice, couch was dusty and the shower head was very dirty, water scum build up like it hasn’t been cleaned properly. we cleaned it before using it. Pool looks nice we did not swim though.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
Christina, your detailed feedback is greatly valued. We are happy you had a positive overall experience, but we will indeed be giving the areas you highlighted extra attention. We are confident that your next visit will be impeccable all around. Thank you!

10/10 Excellent

Chuck

Traveled with partner
Great hotel and service
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
Chuck, we are thrilled your experience was perfect from start to finish. We hope we have enticed your return to Courtyard Pittsburgh North/Cranberry Woods. Until next time!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 21, 2024
Thank you for the five-star rating, Ronald! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Stanley, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 20, 2024
Receiving a five-star rating from a valued guest like you is the highest compliment, Stanley! Thank you, and we look forward to welcoming you back in the near future!

10/10 Excellent

David, Millsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 9, 2024
David, we are delighted to learn your time at Courtyard Pittsburgh North/Cranberry Woods was five-star worthy. We hope we will be your first choice whenever you are back in town. Thank you!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small but ok for 2 adults 1 children
Response from HotelMgmt on Apr 9, 2024
Gary, we appreciate your feedback as we always look for ways to enhance any future visits. We are glad you and your family enjoyed your stay, but we would love to help plan your next trip and find a more suitable room to meet your needs. Until then!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERECT spot right off the interstate. Tons of shopping and restaurants within mins awsy
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 8, 2024
Lisa, it is great to know that Courtyard Pittsburgh North/Cranberry Township's location made it a perfect spot for you. The convenience of having so many amenities within minutes is something the hotel prides itself on, aiming to provide guests with a stay that is not only comfortable but also convenient for exploring the local area. The team looks forward to your next visit, ensuring another enjoyable and hassle-free experience.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 30, 2024
We're grateful for your positive feedback, Russell! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

8/10 Good

Viktor

Traveled with family
Liked: Cleanliness, staff & service
Your average highway hotel. Good breakfast.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
It's good to know that your stay was terrific, Viktor, and that you found the breakfast to your liking. Offering a pleasant experience with quality amenities is what we aim for. We appreciate your feedback and look forward to providing you with an even better experience should you choose to stay with us again in the future here at Courtyard Pittsburgh North/Cranberry Woods!

10/10 Excellent

Addis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, easy parking, room was clean and comfortable, breakfast was very good, and the staff were all excellent with no exception.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
It's wonderful to hear your stay met your satisfaction, Addis. Ensuring cleanliness throughout the property, providing convenient parking, and offering comfortable accommodations are essential aspects of our commitment to guest satisfaction here at Courtyard Pittsburgh North/Cranberry Woods. Hearing that our breakfast was delicious and the staff exceeded your expectations with their excellent service adds to the joy of learning about your positive experience. Feedback like yours is invaluable, and it motivates the entire team to maintain high standards. Looking forward to welcoming you back for another pleasant stay.

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 7, 2024
Thank you for your five-star rating, Chelsea! We hope to be your preferred property whenever your travels bring you to the area!

4/10 Poor

Carl

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our room smelled like a locker room. Foul. The thermostat was set at 80 degrees. Thank goodness the window opened, but even 24 hours never really cleared out the smell. Ground up crackers near the sofa, on the floor. Unmatched tired looking loveseat. Bathroom floor dirty. Sheets put on inside out. Marks on the walls. Will not recommend your hotel to anyone. We wasted our money, and it ruined our get away weekend.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 5, 2024
We are truly sorry to hear about your disappointing experience, Carl. The condition you've described falls far below the standards we aim to uphold. We understand how these aspects can significantly impact the enjoyment and comfort of your stay. Your feedback is taken very seriously, and we will address each point you've raised with our housekeeping and maintenance teams to ensure immediate improvements are made. We deeply regret that this experience marred your getaway weekend. While we can't undo the disappointment you've faced, we appreciate you bringing these issues to our attention, allowing us the opportunity to make necessary changes. We hope to have the chance to restore your faith in our commitment to guest satisfaction in the future.

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service
Check in was smooth and all staff were polite. The room itself had a comfortable bed but there was a slight musty scent, probably from the catpet, which seemed very dated.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Thank you, Katie, for sharing your experience with us. We're pleased to hear that your check-in was seamless and our team made a perfect first impression with their warm hospitality However, we apologize for the scent you encountered in your room. Your comfort is important to us, and we appreciate you bringing this to our attention. We'll address this issue with our housekeeping team to ensure that all rooms are fresh and inviting for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice! Clean and quiet hotel. Would stay again.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 29, 2024
The best compliment is to know you will be choosing us again in the future! Thank you, Danielle, from all of us at Courtyard Pittsburgh North/Cranberry Woods. Revisit soon!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 29, 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon, Teresa.

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 25, 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, Denise!

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
We're proud to have earned your top score, Edward. Please come back soon!

8/10 Good

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stat
Quick check in and clean spacious room. Front desk was friendly and courteous.
Stayed 1 night in Dec 2023
Response from Barb on Dec 19, 2023
Carl,Thank you! We are glad you enjoyed your stay! Come back and see us again!Happy Holidays!Barb

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 31, 2024
It is disheartening to learn through your rating that we missed an opportunity to provide you with a memorable experience, Jason. We hope to have the chance to change your impression on a future visit.

8/10 Good

William

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 31, 2024
Thank you for taking a moment to leave us with your positive score. Hurry back, William!

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 28, 2023
Bonnie, how amazing to read your stay was incredible from beginning to end here at Courtyard Pittsburgh North/Cranberry Woods! Thank you for your time and compliments. Revisit soon!

8/10 Good

Anita, Blue Bell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 22, 2023
Thank you for rating us so highly, Anita! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

luis

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 19, 2023
It was a pleasure to serve as your home-away-from-home, Luis, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 18, 2023
Thank you for honoring us with a perfect score, Richard! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Great service. Friendly staff. Good deal.
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 27, 2023
Thank you for your positive review, Gordon! We're delighted to hear that you found the room beautiful and were pleased with our service here at Courtyard Pittsburgh North/Cranberry Woods. It's also great to know that you felt you received good value. We strive to provide an exceptional experience for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back again soon!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 14, 2023
We're proud to have earned your top score, Ron. Please come back soon!

8/10 Good

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short night stay
Easy check in and exceptional customer service. Room was excellent.
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 7, 2023
Making sure we started your stay off effortlessly was a pleasure and we will gladly convey your kudos to our team. We loved to read you also enjoyed our comfortable accommodations. We hope we have enticed a return visit to Courtyard Pittsburgh North/Cranberry Woods, Bill!

6/10 Okay

Amy

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 6, 2023
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Thomas

Business traveler
All was good
Stayed 4 nights in Oct 2023
Response from HotelMgmt on Nov 6, 2023
Reading that your entire stay was perfection is rewarding, Thomas. We hope you will be back at Courtyard Pittsburgh North/Cranberry Woods to enjoy more of what we have to offer! Thank you!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious, comfortable. Check -in was fast, easy, friendly by John Hooley, who greeted me like a familiar friend. I was grateful that Monster Bash was conveniently close by at the neighboring Marriott. I have already booked a reservation for next July, '24 Monster Bash, because this is one of my favorite hotels!
Stayed 5 nights in Oct 2023
Response from Hotelmgmt on Oct 30, 2023
Michael, we're thrilled to hear that your stay with us was a pleasant one! It's fantastic to know that our clean and spacious rooms added comfort to your experience here at Courtyard Pittsburgh North/Cranberry Woods. A special thank you for mentioning John Hooley. It's always great to hear when our staff make such a positive impact. We're also glad to know that our proximity to the Monster Bash at the neighboring Marriott was convenient for you. It's heartwarming to know that we rank among your favorite hotels, and we're looking forward to welcoming you back next year!

8/10 Good

Lucille

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed the site , the room, the staff, and complimentary breakfast. My only unpleasantness was the booking/cancelation issue I had with Experian. & The staff at Courtyard managed to clear it up for me.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 23, 2023
Thank you for your feedback, Lucille. We're thrilled to hear that you enjoyed your stay here at Courtyard Pittsburgh North/Cranberry Woods. We always aim to ensure our guests have a memorable experience. We regret the inconvenience you faced with your reservations, but we're pleased that our team was able to assist and resolve the issue for you. We appreciate your understanding and patience, and we hope to welcome you back again soon for another pleasant stay.

10/10 Excellent

Shamit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HotelMgmt on Oct 19, 2023
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Ravindra, Annandale

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 30, 2023
Thank you for your five-star rating, Ravindra! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Dawn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner was very noisy. The water pressure was a trickle
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 31, 2023
We apologize for the inconvenience you experienced with the noisy air conditioner and the low water pressure. We understand how these issues can affect the overall comfort of your stay, and we'll definitely look into rectifying these concerns promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future, Dawn.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel; needs a new mattress!
Super clean which was great. Mattress was a bit worn (sunk in the middle). Would stay here again as overall pretty good.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 30, 2023
Thank you for your feedback, Jean. We're glad to hear that you appreciated the cleanliness of our hotel. However, we apologize for the inconvenience caused by the worn mattress. We understand the importance of a comfortable night's sleep and will definitely look into this further. Your input is invaluable as we continue to strive for excellence in all aspects of our guests' experience. We look forward to welcoming you back on your next visit and hope to provide an even better stay.

8/10 Good

Arlyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice quiet place to stay, near food, doctors and shopping.
Stayed 2 nights in Aug 2023
Response from Hotelmgmt on Aug 24, 2023
Arlyn, we are so happy we could offer you a peaceful night's rest and a relaxing stay here at Courtyard Pittsburgh North/Cranberry Woods. Thank you for sharing your terrific experience. We hope to welcome you back soon!

8/10 Good

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the staff was friendly and helpful and the room was clean and comfortable although the bed was a little hard and the shower didn’t have much water pressure. But overall my family would stay there again
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 25, 2023
Karin, we are elated to learn you and your family had a pleasant experience with us at Courtyard Pittsburgh North/Cranberry Woods. All of us greatly appreciate you taking a moment to share your positive and helpful feedback. We will discuss your thoughts on the beds and showers to see how we can impress you even further next time you are in town. See you then!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotelmgmt on Aug 19, 2023
Thank you for your top score, Dan! We look forward to your next stay with us.

4/10 Poor

Cort

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They never cleaned our room one time during our 4 night stay. When I approached the manager he said it should have been cleaned on day 2. I told him it wasn't. He shrugged his shoulders and printed my receipt for $700 and handed it to me. Never again.
Stayed 4 nights in Aug 2023
Response from Hotelmgmt on Aug 9, 2023
We sincerely apologize for the oversight in housekeeping during your stay, Cort. Our team will discuss this internally to ensure we are properly attending to all rooms and to improve our response when concerns like this are brought to our attention. Your feedback is valuable, and we hope you'll grant us the opportunity to make it up to you on a future visit. Thank you.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 5, 2023
Stephanie, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,
I stayed for a night and I was very happy with my decision. Hotel was clean, friendly staff.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Aug 3, 2023
We greatly appreciate your review and are thrilled to receive a perfect score from you! It's wonderful to hear that you enjoyed your stay here at Courtyard Pittsburgh North Cranberry Woods, found our hotel clean, and our team friendly. We strive to provide a welcoming and comfortable experience for all our guests, and we're delighted we met your expectations. We look forward to welcoming you back the next time you're in town!

10/10 Excellent

Christine

Stayed 2 nights in Jul 2023
Response from HotelMgmt on Aug 15, 2023
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Christine!

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected.
Response from HotelMgmt on Jul 20, 2023
Meeting all of your travel needs and expectations was a pleasure, Renee. Thank you for sharing your positive experience with us at Courtyard Pittsburgh North/Cranberry Woods. We hope your travels will bring you back soon!

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations. Highly recommended.
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 19, 2023
We're thrilled to hear that you enjoyed your stay with us at Courtyard Pittsburgh North/Cranberry Woods and found our accommodations to be superb! Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future, Dan!

6/10 Okay

william

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from HotelMgmt on Jul 18, 2023
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, William.

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location for my needs
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 13, 2023
Thank you for your feedback, David. We're delighted to hear that our location perfectly suited your needs. We strive to provide a convenient and enjoyable stay for all our guests, and we're glad we hit the mark for you. We hope to welcome you back again in the future here at Courtyard Pittsburgh North/Cranberry Woods!

8/10 Good

Tamara

Business traveler
Liked: Staff & service
I noticed minor things in the room with regards to cleanliness and the shower head pressure and water direction was out of control. There was water everywhere.
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on Jun 26, 2023
We are glad you had a great time at our property and we appreciate you highlighting any areas you would like to see improved. We will speak with housekeeping to enhance their attention to detail and with maintenance to resolve those shower heads. We are positive your next visit will be flawless all around!