Property entrance

Reviews of Days Inn by Wyndham Pittsburgh-Harmarville

2 out of 5
Days Inn by Wyndham Pittsburgh-Harmarville
6 Landings Dr, Pittsburgh, PA

Reviews

5.6
Rating 10 - Excellent. 115 out of 1002 reviews" "
Rating 8 - Good. 211 out of 1002 reviews" "
Rating 6 - Okay. 231 out of 1002 reviews" "
Rating 4 - Poor. 210 out of 1002 reviews" "
Rating 2 - Terrible. 235 out of 1002 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PRO: clean, drapes closed well enough to keep out morning sun, staff friendly CON: light switch by door does not turn on light, electrical outlets on lamp by bed do not work
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello James,Thank you for sharing your feedback with us. We appreciate your kind words about our cleanliness and friendly staff. We have noted your comments about the light switch and electrical outlets for future improvement. We hope to welcome you back for an even better experience.

10/10 Excellent

Sharai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating when I had an issue with my room they changed it quickly and understandably. I have another couple of rooms already booked
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Sharai,We're thrilled to hear that our staff could assist you promptly during your stay. We value your loyalty and look forward to welcoming you back for your future reservation.

6/10 Okay

David

Traveled with partner
Disliked: Amenities, property conditions & facilities
Besides ours, there were only 5 cars in the parking lot (Friday Night, just off the turnpike) Room, was very small, no local channels on the TV (was trying to find a weather forecast), had trouble regulating the room temperature, had to step up into tub for shower and it was slightly slanted...we chose a c hain as we assume it would be good for just a quick overnight stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello David, We're sorry to hear about your experience. We appreciate your feedback and will pass it along for review. Our team is continuously working on enhancing guest satisfaction and comfort. Rest assured all feedback is valuable and will be used for future improvements.

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
The lock on the door didn’t work, it was completely nonexistent. Didn’t even stay. Looked at the room and walked right back out found a nicer place to stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Katie,We apologize for any inconvenience you experienced with the lock on your room. Guest feedback is valuable to us for continuous improvement. We encourage you to reach out to management directly to discuss your concerns further and to ensure they are addressed accordingly.

6/10 Okay

Daniel

Park in front of your room. Lotary.
Stayed 7 nights in Feb 2024
Response from Manager on Mar 13, 2024
Hello Daniel, We appreciate your feedback and will share your parking preferences with our team. Your input helps us enhance the guest experience for future stays.

10/10 Excellent

Sharai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because it's great for the price
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Sharai,We are delighted to hear that you find our hotel to be a good value for your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Joe

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty hotel smells terrible I asked for another room gal up front was very helpful have me a new less dirty room. This place is gross
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Joe, We are sorry to hear that your experience did not meet expectations. We appreciate your feedback and will address these concerns with our team for future improvements. Guest satisfaction is our top priority, and we hope you consider staying with us again to show you the high standard we strive to maintain.

2/10 Terrible

Dawn

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Dawn, We're sorry to hear that your experience at our hotel was not satisfactory. We encourage you to reach out to us directly so we can address any concerns you may have had. Our goal is to ensure all of our guests have a positive stay with us.

6/10 Okay

Ken

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sunk did not drain. Fan in bath room did not work, toilet base broken. Thus was a good place but over the 10years i have come here it has gone down hill
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Ken, We apologize for the inconvenience you experienced during your recent stay with us. We appreciate your loyalty over the past 10 years and understand your disappointment. We will share your comments with our maintenance team for further improvement. Thank you for bringing these issues to our attention.

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello James,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or would like to share any specific details, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty no tv remote, busted bathroom door Heater would not work correctly NO hot water for shower
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello James, Thank you for bringing these concerns to our attention. We regret any inconvenience caused during your stay. We apologize for the issues with cleanliness and amenities in your room. We'll make sure our housekeeping and maintenance teams are aware of this, to prevent similar situations in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.

8/10 Good

Sharai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property always has a great rate and the staff are excellent when a problem comes up. The staff are quick to solve any problems that you might have
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Sharai, Thank you for choosing our property and for sharing your feedback. We are delighted to hear that the rate was to your satisfaction and that our staff provided excellent service. Our team takes pride in promptly addressing any issues that may arise during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit.

6/10 Okay

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Paul,Thank you for staying with us! We appreciate your business and hope you had a pleasant stay. If you have any further feedback or concerns, please don't hesitate to reach out to us directly so that we can address them. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you had an awesome experience at our hotel. We strive to provide exceptional service to all our guests and we're glad that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Ralph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This particular hotel should not be allowed to be on Expedia. It is unbelievably disgusting, dirty, unsafe, and uncared for hotel.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Ralph, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn about your dissatisfaction and apologize for any inconveniences caused. Guest safety and cleanliness are our top priorities, and we will ensure that your concerns are addressed with the appropriate departments. We appreciate your feedback as it helps us to continuously improve our services.

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting
I’ve stayed here twice before. It’s not the greatest, but it was decent. However, this time I was put in a smoking room. I didn’t even realize they still had smoking rooms. Let me tell you it was absolutely disgusting. It stunk so bad and the air quality was terrible. My throat hurt and we had to switch rooms. Also the bathroom as you can see in the photos had black mold, the toilet seat was broken. The rest of the room was very poorly cleaned. You could see the film of cigarette smoke over everything, including the mirror. I was told by the front desk that they would close that room to make repairs. I’m very doubtful. The only positive about this stay is that I was told they were getting it for me 50% off. This place is not worth the $125 including taxes.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Amanda, Thank you for choosing our hotel for your recent stay and for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the smoking room and the condition of the bathroom. We have forwarded your comments to our housekeeping and maintenance teams for immediate attention. Our commitment to providing our guests with a clean and comfortable stay is of utmost importance to us and we will ensure that these issues are addressed. We appreciate your understanding and hope that you will give us another chance to provide you with a better experience in the future.

2/10 Terrible

Sharla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty blood stains on comforter and multible stain on bedspread. The secre lock was broken! We left about 2 hours after check in! Would never recommend this place! My husband got bit by something and had a severe reaction. This caused a panic attack! Too many things to mention! Worst place we ever checked into! Had to go to target to clean shower and counters . Very disgusting! We expect a full refund!
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Sharla, Thank you for bringing this to our attention. We apologize for any inconveniences you encountered during your stay. We take these matters seriously and have forwarded your feedback to the appropriate departments for review. We highly value cleanliness and guest satisfaction. Please contact our management directly to address your concerns and for further assistance.

2/10 Terrible

Haley

Disliked: Cleanliness, property conditions & facilities
Air conditioner didn’t work.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Haley, We apologize for any inconvenience you experienced with the air conditioner during your stay. We strive to provide a comfortable environment for all our guests and regret that we fell short in this instance. We appreciate your feedback and will make sure to address the issue to prevent any future occurrences. Thank you for bringing this to our attention.

2/10 Terrible

saqer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s one of the most disgusting places I ever been very dirty smelling smoke spiders weds the fan in the bathroom very noisy and very dirty I rather sleep in my car next time not staying at this place by the way I was in room 119 and I have picture
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello saqer,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconveniences you may have experienced during your stay. We strive to maintain a clean and comfortable environment for all of our guests. We encourage you to reach out to our management team directly to discuss your concerns further and provide any relevant photos for their review.

2/10 Terrible

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very dirty and every room is a smoking room. With ashtrays lying around. Plus our door lock wouldn’t not work. It’s one of the worst places I’ve stayed at in 26 years of international travel. (Only worst place was in Wuxi China. It had No heat or windows). The entire property was filthy and made a red roof inn look like a 5 star resort. Their affiliated hotel was better. Oh. And the plumbing backed up on the first day. We left.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Laura, We apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment for all our guests. However, smoking is allowed in designated areas only and we apologize if this policy was not fully enforced during your visit. Regarding the door lock, we appreciate your feedback and have addressed this with our maintenance team. Thank you for sharing your concerns with us, and we hope you will consider staying with us again in the future for an improved experience.

8/10 Good

Samanthia

Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Samanthia,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at approximately 3:20 and was told the room was not ready. The wife asked if we could get a 1st floor room, because I use a walker to get around. She said no problem. We came back at 9:30 PM and was told our room was on the 2nd floor, no discussion about changing. Have you ever tried to carry a 4 wheel walker up a flight of stairs? Not an easy task. I would not recommend the hotel to any one. The room needed a deep cleaning. Won't be back.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello James, We sincerely apologize for the inconvenience caused by the room not being ready and the miscommunication regarding the first-floor request. Your feedback regarding the room's cleanliness has been noted and will be addressed with our housekeeping team. We apologize for falling short of your expectations.

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a mess. Room was filthy. Lady at counter was higher than a kite.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Stephen, We apologize for the issues you experienced during your stay. This is certainly not the standard we strive to uphold. Please provide more specific details about your concerns so we can address them accordingly.

4/10 Poor

Kristin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty
Response from Manager on Oct 16, 2023
Hello Kristin ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Tyree

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nastiest hotel I’ve ever stayed at. The rooms smelled like smoke but were non smoking. There were stains on the sheets and walls. The bathrooms were FILTHY! The carpets were filthy as well. My kids wanted to sleep in the car. We had to sleep in our clothes because we feared bugs may bite us while sleeping. There were people sleeping in their cars at night in the parking lot I presume they felt like my kids did. This place should be shut down and condemned! I will be calling corporate and complaining.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Tyree,We apologize for the inconvenience you experienced during your stay. Please be assured that we take all guest concerns seriously. Our team is committed to maintaining cleanliness in our rooms and facilities. We appreciate your feedback and will address these issues to ensure a better stay for

4/10 Poor

Jirianna

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Should have run
Well as soon as we got to the place we should have left and looked for somewhere else to stay. There was a couple fighting in the parking lot. As it turns out it was right in front of our room. We opened the door and was met with a strong musty oder. The place was dirty, bedspread had stains on it, the remote for the tv was sticky, the shower had mold around it. There was a hole in 5he bathroom door. The sink would not work properly and was clogged. Throughout the night there was lots of slamming of doors and yelling. I would definitely not recommend this place to anyone.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Jirianna,We apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we're sorry that we fell short of your expectations. Your feedback is valuable to us, and we'll address your concerns with

2/10 Terrible

Uma

Traveled with family
Disliked: Cleanliness, property conditions & facilities
You automatically get placed in a smoking room that naturally smells terrible. The maintenance at the place needs a lot of work - broken mirror, stained sheets, and holes in walls. But it's convenient for the price.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Uma ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

4/10 Poor

Shana

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom door broken and off hinges. Mostly clean. But not great
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Shana,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Ira

Liked: Amenities
Disliked: Property conditions & facilities
The mold and hair in the bathroom caught my attention.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Ira ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Lawrence,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting
This was the dirtiest hotel I have ever been in. Couldn’t stay and drove home. Burn holes in the sheets and curtains. Dirty floors and bedding. Needs to be shut down.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Guest ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello ,Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Christopher ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Kristin

Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Hello Kristin,Thank you for your excellent rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

6/10 Okay

Nathan

Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
Hello Nathan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Samuel

Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Samuel, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
The key would never work
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Tyler, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Mark,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not
Mold , blood urine and other stains. Horrible odors and broken fixtures.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello Kim,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

mohan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe environment to stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello mohanThank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff. ,

10/10 Excellent

Liam

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Liam,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Owen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Owen,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Tracy

Liked: Cleanliness
Disliked: Property conditions & facilities
We did not stay. This property was awful! The first room we were given was “non smoking but had a heavy cigarette smell and several flies were on the bed closest to the window. Asked for another room and this one smelled of weed, the toilet was running and water was on the bathroom floor. We were in a time crunch to get to our event. We got ready, did not leave our items in the room, took them with us. After our event and drive back we discussed if we would stay. We chose not to stay because of being uncomfortable with the room and it’s cleanliness and the fact that we knew we wouldn’t be able to sleep because of the constantly running toilet. The young man at the desk was kind and apologetic, but could not offer a refund at the time. We feel we were deserving of one. He even stated that the people that own it, do not take care of it. The surrounding hotels would have been much butter but your site did not show any other in the area being available. Again, we feel we deserve a refund for not even staying over night.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Tracy,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Chaitanya

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Chaitanya, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Trinadh

Traveled with family
Disliked: Amenities
Found small amount of drugs in the room and checked out immediately after finding them
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Trinadh, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Todd

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet didn't flush without opening the tank & jiggle the fill mechanism. Most of the lights were burnt out. The tub/shower needs updated dingy/stained. Curtains are torn/frayed. I took an hour for the receptionist to locate maintenance. We wont stay again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Todd, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 Excellent

Samant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Samant,We can't thank you enough for sharing your feedback with regards to our hotel. We appreciate you taking the time to share your experience.

6/10 Okay

Max

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit run down
I’ll preface this by saying the front desk staff was nice and helpful. The property is in shambles. Very run down. The first room they gave me had a door that would not lock. They moved me to another room which was fine but the tv remote didn’t work and the tv “ signal” was horrible Screen was distorted and pixilated. The guy in the room next door had similar issues and had to be moved 3 times.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Max,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

Susan

Traveled with family
Disliked: Amenities, property conditions & facilities
It was dirty and smelled like mold.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Susan,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dirty, not maintained very well. And by dirty, i mean really disgustingly dirty. There was mold around the water line in the toilet, indicating it had not been cleaned un a while. After waking up, i discovered the crusty blood on the comforter. Not a blood stain, but actual crusty blood. Once again indicating a lack of regular cleaning. Things werent painted in the room like doors. There was a yellow goo on the shower walls. The floor was sticky, etc. The air conditioner was loud. You get the point.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello David, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.