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Reviews of Days Inn by Wyndham Pittsburgh

2 out of 5
Days Inn by Wyndham Pittsburgh
1150 Banksville Rd, Pittsburgh, PA

Reviews

5.8
Rating 10 - Excellent. 142 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 217 out of 1004 reviews" "
Rating 4 - Poor. 190 out of 1004 reviews" "
Rating 2 - Terrible. 242 out of 1004 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was terrible tub and shower was broken was told maintenance guy wouldn’t be here til tomorrow very bad experience
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 22, 2024
Dear Kenneth, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We understand the inconvenience and frustration caused by the broken tub and shower, compounded by the delay in resolving the issue due to the maintenance schedule. Please accept our sincere apologies for this lapse in service. Rest assured, we take your feedback seriously and will address these issues promptly to prevent similar occurrences in the future. We appreciate your valuable feedback and hope for the opportunity to make it right should you choose to stay with us again.

2/10 Terrible

Tiffany, Braddock

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 17, 2024
Dear Tiffany,We're truly sorry to see that you gave your experience with us such a low rating. We really appreciate your feedback, and we're interested in hearing about the parts of your stay that didn't live up to your hopes. We work hard to give great service and accommodations, so it's disappointing to hear that you thought we fell short. Feel free to get in touch with us if there's anything special you'd like to say about your stay. We are here to listen and get better based on what you say.

10/10 Excellent

Ayman

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Ayman!Greetings from Days Inn by Wyndham Pittsburgh! It brings us immense joy to hear that you had a fantastic stay with us and awarded us a stellar 5 out of 5 rating! Your words truly brighten our day.We're thrilled that you found our hotel to be nice and that your experience met your expectations. Ensuring our guests feel comfortable and satisfied during their stay is our top priority, and we're delighted to know we hit the mark with you.Your positive feedback serves as a great encouragement to our team, motivating us to continue delivering exceptional service and maintaining our high standards. We can't wait to welcome you back to Days Inn by Wyndham Pittsburgh for another wonderful stay. Until then, safe travels and warm regards!

4/10 Poor

Lana

Not enough towels and toiletries.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Lana, We're genuinely sorry to hear about your recent experience at our hotel. Your comfort and satisfaction are our top priorities, and we apologize for falling short in providing an adequate supply of towels and toiletries during your stay. We understand the importance of these amenities for a pleasant stay, and we regret any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will address this issue promptly to ensure a more seamless experience for our future guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved stay.

6/10 Okay

Angela

Disliked: Property conditions & facilities
Facilities are dated. Located on a very busy road.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Angela,We appreciate your feedback regarding our facilities. While we understand your concerns about their appearance, please note that we continuously strive to maintain and improve our amenities to ensure our guests' comfort. Regarding the busy road, we regret any inconvenience it may have caused during your stay. However, we strive to provide measures to mitigate disturbances, and we hope this did not detract too much from your overall experience.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 20, 2024
Greetings from Days Inn by Wyndham Pittsburgh Hotel. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM Please come back and visit to see our new updated exterior and upcoming new interior.

8/10 Good

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean and inexpensive. Perfect for a short stay... especially when you're only at the hotel to sleep. I'd stay here again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Dear Kimberly, Thank you for sharing your review with us. We're delighted to hear that you found our hotel to be clean and affordable, making it a suitable choice for your short stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations in this regard. Rest assured, we have already spoken to our housekeeping team to ensure that our cleanliness standards are consistently maintained. Your feedback is greatly appreciated, and we look forward to welcoming you back for another restful stay in the future.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a convenient location just outside Pittsburgh in the hills. It is a little aged but the beds are comfortable and the night staff are excellent. We tried a couple of rooms to get a quiet one. It is located along a busy road but it was not a problem.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Mar 2, 2024
Dear Jon, Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our location convenient. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's fantastic to hear that you found our night staff to be excellent. We understand the importance of a good night's sleep, and we're glad you were able to find a quiet room to relax in. Despite being along a busy road, we're delighted that it didn't pose a problem for you. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!

4/10 Poor

Adrianna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't very clean, there were a lot of crumbs and scuffs. The free breakfast was ghetto, a muffin, a juice, an apple and a bottle of water in a paper bag. The electricity went out and was out for hours and on top of everything the desk chair broke as soon as it was sat in
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 28, 2024
Dear Adriana,I sincerely apologize for the unpleasant experience you had while staying at our hotel. It's upsetting to hear that your accommodation wasn't as clean as we usually expect it to be and that you had problems with the breakfast options, the power outage, and a malfunctioning desk chair. We sincerely apologize for any trouble this has given you. We value your input and will act quickly to resolve these problems so they don't happen again. We value your comfort and pleasure above all else, and we are grateful that you brought these issues to our notice. Please do not hesitate to contact us if there is anything further we can do to earn your trust again or to make amends.

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Chris,Greetings from Days Inn by Wyndham Pittsburgh Hotel. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM Please come back and visit to see our new updated exterior and upcoming new interior.

4/10 Poor

Heidi

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Dear Heidi,We're truly sorry to see that your experience fell short of expectations during your recent stay. While we appreciate your feedback, we regret that we weren't able to meet your needs and provide you with the exceptional experience we strive for. We take all feedback seriously and would love to hear more about your specific concerns so we can address them promptly. Our team is committed to ensuring every guest feels valued and cared for, and we hope for the opportunity to make things right for you in the future. Please don't hesitate to reach out to us directly so we can better understand how we can improve.

6/10 Okay

Jeff

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It’s…..ok….
Decent hotel. No frills. Friendly service, but they don’t allow firearms, early check ins, late check outs, etc. average cleanliness.. I’d stay there again if in a pinch but not singing and dancing about the place.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Dear Jeff,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our friendly service and understand that our hotel's straightforward approach may not align with everyone's preferences. We regret any inconvenience caused by our policies on firearms, early check-ins, and late check-outs. We strive to strike a balance that ensures the safety and comfort of all our guests. Your comments about cleanliness are duly noted, and we will address this matter to enhance the overall experience for future stays. While we may not have wowed you this time, we hope to have the opportunity to welcome you back and provide an improved stay in the future.

8/10 Good

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 24, 2024
Dear Cheryl,We appreciate your decision to rate our hotel an 8 out of 10, and we are grateful for your visit. While we are delighted that you had a positive experience overall, we also understand that there might be areas where we could have improved based on the absence of specific comments. Your satisfaction is our top priority, and we would love to hear more about your stay to address any concerns you may have had. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back and exceed your expectations in the future.

2/10 Terrible

Dania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
For one the tub was very dirty. There was hair everywhere. The refrigerator didn’t work. The TV was very scratchy. They told me that I would receive warm breath and when I woke up the next morning, they gave me a bag of food. It was just horrible.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Dania,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining the highest cleanliness standards, and we are genuinely sorry for any oversights in the cleanliness of your room. Regarding the refrigerator and TV issues, we regret the inconvenience caused and will promptly address these concerns with our maintenance team to ensure all amenities are in proper working order. While we strive to meet our guests' expectations, we regret that your experience fell short, and we appreciate your patience as we work to improve our services.

8/10 Good

Glenda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Guest Relations Specialist on Jan 13, 2024
Hi Glenda,Greetings from Days Inn by Wyndham Pittsburgh Hotel. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM.

4/10 Poor

Victor

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Victor,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures are not what you see.. Pool closed…. Bag breakfast.. Wasn’t the worst for a bag. Screaming and yelling! Cops show up.. And people using drugs on property. She is a regular.. But on a Do Not Rent To List! But she got in! Staff trying to make everything better. I really was going to leave the hotel my second night.. But the staff made me feel better… Never again!!
Stayed 8 nights in Dec 2023
Response from Guest Relations Management on Jan 10, 2024
Dear Heather,We sincerely apologize for the discrepancies you experienced during your recent stay with us. It's disheartening to learn that the visual representation of our facilities didn't meet your expectations, and we regret the inconvenience caused by the pool closure and the bag breakfast service. We understand the importance of a serene environment and are genuinely sorry for the disturbance caused by the disruptive behavior of some guests, which led to law enforcement intervention. Rest assured, we take such incidents seriously and are actively addressing them to ensure the safety and comfort of all our guests. We appreciate your recognition of our staff's efforts to alleviate your concerns and create a more positive experience. We genuinely value your feedback and would welcome the opportunity to regain your trust in the future.

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Managment on Jan 1, 2024
Thank you for your feedback. We have attempted to search for any guests or additional guests with your name in the last 6 months so we could contact you. Unfortunately we do not have any guests with your name. Please reach out to the property you stayed with. Thank you

8/10 Good

Elizabeth

Traveled with family
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Elizabeth, What an absolute pleasure it was to read your concise yet impactful feedback! We're thrilled to hear you had an overall positive experience during your stay, earning us a fantastic 8 out of 10 rating. While brevity can sometimes speak volumes, we're here to assure you that your feedback is incredibly valuable to us. We're committed to continuously enhancing our guests' experiences, and knowing you had a satisfying stay motivates us even more. Should you find yourself back in the area, we can't wait to welcome you for another delightful stay. Cheers to making your next visit a perfect 10!

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just fine for a quick trip to pittsburgh
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 15, 2024
Hi Jacob,Greetings from Days Inn by Wyndham Pittsburgh Hotel. We appreciate your feedback and are delighted to hear that your recent stay at our hotel served its purpose for your quick trip to Pittsburgh. Our team strives to provide comfortable accommodations for guests on the go, and we are pleased that you found your experience satisfactory. We value your business and hope to welcome you back in the future for another convenient and enjoyable stay. Thank you for choosing Days Inn by Wyndham Pittsburgh.

2/10 Terrible

birendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Dear birendra, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to learn that your experience fell short of expectations, as reflected in the 2 out of 10 rating. Your satisfaction is our top priority, and we regret that we didn't meet your needs during your stay. We understand the importance of constructive feedback, and while we wish there were specific comments to address, we are committed to identifying and rectifying any issues you may have encountered. Please allow us the opportunity to make amends and improve by reaching out to our management team directly with more details about your concerns. We value your business and hope to have the chance to welcome you back for a more positive experience in the future.

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on Dec 16, 2023
Dear Derek,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the absence of room service. We understand the importance of this service to our guests, and we regret that it fell short of your expectations. Please be assured that we take your comments seriously and will address this matter with our team to ensure a more seamless and enjoyable experience for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back, allowing us the chance to make amends and provide you with the exceptional service you deserve.

10/10 Excellent

Mickalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Mickalena,Bravo for your 5-star rating! Your wonderful review says volumes, and we're thrilled that you had such a positive experience during your visit. Our ultimate objective is your pleasure, and we're happy to have achieved it. If there's something in particular you'd want to emphasize, or if you have any ideas for making your next visit even better, we're all ears! I hope to see you again for another round of 5-star brilliance.

2/10 Terrible

Chaithanya Deepthi

Disliked: Cleanliness, staff & service
Response from Guest Relations Management on Feb 13, 2024
Dear Chaithanya, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the cleanliness issues you encountered and the lack of responsiveness from our staff. Please know that this is not indicative of the high standards we strive to uphold. We will address these concerns immediately with our team to ensure that future guests do not encounter similar problems. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall it was OK. Claimed to have a pool but it was empty, breakfast consisted of a bag with fruit & muffins. wifi wasn`t very good, location to get to downtown pittsburgh was ideal.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Richard,We appreciate your valuable feedback and sincerely apologize for the inconveniences you experienced during your stay with us. We understand the disappointment regarding the pool being empty and the limited breakfast offerings. Your concerns about the Wi-Fi are duly noted, and we assure you that our team is actively working to enhance this aspect of our service. On a positive note, we're delighted to hear that our location was convenient for your visit to downtown Pittsburgh. Please know that your feedback is crucial in helping us improve, and we genuinely hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for choosing our hotel, and we appreciate your understanding.

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place had a strange smell.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Paul,We truly appreciate your feedback and would like to express our sincere apologies for the inconvenience you experienced during your stay. We understand that the unusual odor in the hotel was a significant concern for you, and we want to assure you that we take this matter seriously. Our dedicated team is actively addressing the issue to identify and eliminate the source of the smell, ensuring a more pleasant environment for our guests in the future. Your comfort is our top priority, and we appreciate your valuable input, as it allows us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects the high standards we strive to uphold. Thank you for bringing this to our attention.

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 23, 2023
Dear Danielle, What a delightful surprise to receive your glowing 5 out of 5 rating! Your positive feedback speaks volumes, and we are thrilled to hear that your experience at our hotel exceeded expectations. It warms our hearts to know that you found everything to your satisfaction. Your support means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything specific that stood out to you or any suggestions you have for us to make your next visit even more enjoyable, we'd love to hear it. Until then, safe travels and thank you for choosing us as your home away from home!

4/10 Poor

Dave

Traveled with family and small children
Disliked: Cleanliness
Took too long to check in and then we’re directed to the wrong area. Apparently the desk attendant was not as familiar with the hotel. The shower curtain had some black spots. Possibly mould? Toilet seat was not very clean. And first towel I tried to use was full of stains so I just used a different one. All in all….. you get what you pay for.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Dave,We sincerely appreciate you taking the time to share your feedback with us. We genuinely apologize for the inconveniences you experienced during your stay. It's disheartening to hear that the check-in process was prolonged, and we regret any confusion caused by the misdirection. Your concerns about cleanliness are taken very seriously, and we apologize for any oversights in maintaining the room's standards. Rest assured, we are actively addressing these issues to ensure a more seamless and comfortable experience for our guests. We understand the importance of a pleasant stay, and we truly value your insights as they contribute to our continuous improvement. We hope for the opportunity to welcome you back and provide the exceptional experience we aspire to offer to all our guests.

6/10 Okay

Everett

Liked: Cleanliness, staff & service
It was quiet but still waiting on 50$ deposit which is an inconvenience
Stayed 1 night in Nov 2023
Response from Managment on Nov 30, 2023
Thank you for your input on our hotel. We love guest feedback to know what we are doing right and where we can make improvements. As it states on your signed registration card, it can take 3 to 5 for your financial institute to have your refund back into your account. Most times it is very quick. If you do not received your refund within 5 business days, please contact us as we can see your refund was returned the day you checked out.

10/10 Excellent

Adil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great customer service
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 29, 2023
Hi Adil!Your kind words brightened our day – thank you! Achieving a perfect 5 out of 5 rating and knowing that you enjoyed both our accommodations and customer service warms our hearts. It's our goal to create memorable experiences for our guests, and your positive feedback reinforces that we're on the right track. We appreciate you taking the time to share your thoughts, and we look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
The room was v clean and quiet
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Paula,We are happy to hear that you found your room to be very clean and peaceful! Your comfort is our main goal, and it's wonderful to hear that we succeeded. We feel that an enjoyable and clean setting is essential for a wonderful visit, and we're delighted that you had that kind of environment. The staff works hard to ensure that each guest has a lovely and relaxing time, and your good feedback inspires us much. We can't wait to see you again in the near future for another lovely visit. If there is anything in particular you like about your accommodation or if you have any preferences for your future visit, please let us know - we're here to make your stay even more memorable!

8/10 Good

Shar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 24, 2023
Hi Shar!Thanks for taking a few moments to write a review. It's wonderful to know that you found our rooms to be nice and clean. Your feedback is truly appreciated, as it motivates us to maintain the high standards we set for our accommodations. We're committed to providing a comfortable and enjoyable stay for all our guests, and it's fantastic to know that we hit the mark with you. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear more. We look forward to welcoming you back for another stay!

2/10 Terrible

Nurbek

Disliked: Staff & service, amenities, property conditions & facilities
Smelly Left immediately Unacceptable And still on expedia
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 19, 2023
Dear Nurbek,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. It deeply concerns us to hear about the smell that impacted your experience, and we want to assure you that we take such matters seriously. Our team is investigating the matter to identify and address the source of the odor promptly.We understand the importance of a comfortable and enjoyable stay, and we are committed to making the necessary improvements. We apologize for any inconvenience caused and appreciate your patience as we work to enhance our guests' experience. If there is anything more you would like to share or if you have specific details to help us investigate further, please feel free to reach out to our management directly. We value your feedback, and your insights will assist us in providing a better experience for our guests.

10/10 Excellent

Rodney, Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 17, 2023
HI Rodney!Thank you so much for choosing our hotel and taking the time to share your delightful 5 out of 5 rating! We love to hear more about your experience and what made it exceptional. Your good opinion is much appreciated and serves to motivate our hardworking staff. We look forward to welcoming you back for another memorable visit, and if you have any special comments or suggestions for the future, please let us know. Safe travels and I hope to see you again soon!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Quick last minute stay for the night, rooms were fine, beds were comfy & the staff were so sweet! Would stay again.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 14, 2023
Hi Alyssa,Hearing that you had your enjoyable last-minute stay with us makes us very happy! We strive to provide a warm and inviting atmosphere for all of our visitors, so it's wonderful to hear that you found our rooms to be comfortable and our staff to be kind. We value your nice comments and hope to have the chance to welcome you once more in the future for a fun experience. Travel safely!

10/10 Excellent

Raphael

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Raphael!We're overjoyed to hear that you rated your experience a perfect 10 out of 10! While we would have loved to hear more details about what made your stay exceptional, your perfect score speaks volumes. It's fantastic to know that we hit the mark for you. If there's anything specific you'd like to share or if there are ways we can make your next stay even better, we're all ears. Looking forward to welcoming you back for another fantastic stay!

8/10 Good

Kandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful. There is a restaurant just a couple minutes walking distance. The bus stop into Pittsburgh was across the road. The only thing that was poor was the breakfast (grab n go) which was a mini water, OJ, muffin, and apple.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Nov 6, 2023
Hi Kandi!Thank you so much for sharing your thoughts on your recent stay with us! We're thrilled to hear that you found our staff to be very nice and helpful – they always go the extra mile to make our guests feel at home. It's great to know that you appreciated our convenient location, with a restaurant nearby and easy access to Pittsburgh via the bus stop. We apologize if the grab-and-go breakfast didn't meet your expectations, and we're continuously working to enhance our offerings. Your feedback is incredibly valuable, and we hope to have the opportunity to welcome you back soon, providing you with an even more delightful experience. Safe travels!

6/10 Okay

Shayla

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 24, 2023
Dear Shayla,Your review didn't go unnoticed. We appreciate your honesty and are genuinely sorry to hear that your experience fell short of expectations, resulting in a 3 out of 5 rating. While we understand you chose not to provide specific comments, your satisfaction is our top priority, and we would love to learn more about the areas where we can improve. Our team is dedicated to delivering exceptional service, and we regret any inconveniences you may have encountered. Please feel free to reach out to our guest relations department so we can better understand your concerns and work towards making your next stay more enjoyable.

2/10 Terrible

Samantha

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked this hotel months in advance. I was never notified of an extra fee that was required. (Which was not alot) but pretty inconvenient when we weren’t expecting it. I was then charged double what I should have. The workers weren’t very helpful. Took a while to get ahold of the manager. And on top of all that, the first room we were in didn’t have a working tv. And the second room that they moved us too, was filthy! the bathroom was absolutely disgusting. Water pressure was terrible. I wouldn’t recommend this hot to anyone!
Stayed 1 night in Nov 2023
Response from Manager on Nov 3, 2023
Hello Samantha. I am sorry I was not available at 1 am when you checked in. It was very nice speaking with you today. I did inform you that the 50 security deposit requirement was on the confirmation from the 3rd party booking site you used to make your reservation. I am sorry you missed it. When a guest books direct, we tell them about this and also it is in the confirmation. I did offer my apologies that the room you were first assigned to had a fuzzy TV. I see you were moved to a second room as soon as you brought this to front desk attention. For this, I refunded your stay in full. During our entire conversation you never mentioned any issues with your room cleanliness or water pressure. You just shared you wanted a refund for a non working tv for the first room you were put in. We want all our guests to be completely satisfied. We note on registration card you initialed by, if any room issues, tell front desk immediately. Had you let them know you had an issue with anythng not cleaned properly, it would have been fixed immediately.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 2, 2023
Dear John,We truly appreciate your 8 out of 10 rating for your recent stay at our hotel. While we're delighted to know that you had a generally positive experience, we would have loved to hear more about your thoughts and any specific aspects that contributed to your rating. Your feedback is invaluable to us, and it helps us continuously improve our services. If you have any additional comments or suggestions, please don't hesitate to share them with us. We want to ensure that your next stay with us is nothing short of exceptional. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

6/10 Okay

Bill

Traveled with group
Liked: Staff & service
Decent place to stop
It was an okay place, if you stay request a room not in the basement as it has poor WIFI reception down there. There was no separate switch for the venting when you shower. It was a decent stay, affordable and decent for the price.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Nov 2, 2023
Dear Bill,We value the time you spent giving us feedback on your stay. We appreciate your honest review and are glad to hear that you found our hotel to be a decent and affordable option. We apologize for the issues you encountered, such as the poor WiFi reception in the basement and the lack of a separate venting switch. Your comments are valuable to us, and we will certainly use this feedback to make improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Your satisfaction is important to us, and we're committed to making your next visit more enjoyable.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property & staff were great. cable in room not updtaed to todays standard
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Kevin,Thank you so much for sharing your thoughts on your recent stay with us! We're thrilled to hear that you found our property and staff great, and we truly appreciate your kind words. We understand that modern amenities like updated cable can make a difference in your overall experience, and we apologize for any inconvenience. Rest assured, we're constantly working to enhance our guest experience, and your feedback will help us in our ongoing efforts to improve. We hope to welcome you back soon and provide an even better stay on your next visit. Your comfort is our priority!

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 30, 2023
Dear Joseph,Thank you for taking the time to leave a review at our hotel. We wish to let you know that your voice is of utmost importance to us so if there are any comments about your stay feel free to message us. On behalf of our entire staff, we thank you for your business and we hope to see you again

2/10 Terrible

Cameron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty. Conditions were unhygienic (I got a stye from either the towels or sheets). The front desk staff was very charming and helpful, but I do not recommend staying here at all.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Dear Cameron,We're truly sorry to hear about the recent incident you had while staying with us. We're pleased to hear that the charm and helpfulness of our front desk staff made a good first impression, but we're equally disappointed to hear about the cleaning and hygiene problems you had. This definitely does not represent the high standards we pursue. We appreciate your feedback and will make every effort to resolve these issues as soon as possible. We place a high priority on your comfort and well-being, and we hope to have the chance to offer you a significantly enhanced stay in the future. We appreciate you sharing your ideas with us.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Front desk staff was cheerful and very nice.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 23, 2023
Hi there Connie!The Days Inn by Wyndham Pittsburgh appreciates your kind words that you took the time to write. We are overjoyed to learn that you gave us a perfect 10 out of 10. Your good compliments are much appreciated because our front desk staff takes great pleasure in offering positive and courteous service. You, our visitors, are what makes our work enjoyable. In the future, we look forward to welcoming you back to the Days Inn by Wyndham Pittsburgh for another wonderful stay. Safe travels and best wishes till then!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Dear Guest,Your rating of 10 out of 10 is just amazing, so thank you! Although your stay left you speechless, we are overjoyed that you had such a wonderful time at our hotel. Our constant objective is to go above and beyond expectations and give visitors a great stay. Even a brief comment from you means a lot to us. We look forward to seeing you again soon for another memorable stay!

10/10 Excellent

martin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 21, 2023
Hi there Martin!We are absolutely glad to receive a perfect 10 out of 10 rating from you! Your high praise speaks volumes, and we're over the moon to have met or exceeded your expectations during your stay with us.Our team at the hotel strives to provide exceptional service and create memorable experiences for our guests, and your feedback is a true testament to their hard work. Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding stay.

8/10 Good

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very accommodating but the building was apparently an old building given a cheap make-over. Although we didn't have any issues whatsoever, security in that area was obviously a concern given the cage and barriers around the hotel lobby. Great access to the highway leading into Pittsburg, though. Only 10 minutes from downtown throughout the day.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Dear Raymond, We appreciate your feedback regarding your recent stay. We're pleased to hear that the staff was accommodating and that you had easy access to the highway for reaching downtown Pittsburgh. We apologize if the building's appearance didn't meet your expectations, and we understand your concern about security measures in the area. Your safety is a top priority for us, which is why we have these additional precautions in place. We're constantly working on improving our facilities, and your comments will help us in that process. If you ever decide to stay with us again, we hope to provide you with an even better experience. Thank you for sharing your thoughts.

10/10 Excellent

Lyndsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff and cleanly compared to other days Inn I have stayed at
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hello Lyndsay, We're delighted to hear that you found our staff to be very friendly and helpful, and that our cleanliness exceeded your expectations, especially in comparison to other Days Inns you've stayed at. Providing exceptional service and maintaining a clean and comfortable environment are top priorities for us, and your positive feedback is truly appreciated. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 14, 2023
Dear Melissa, I'm sorry to hear that your experience led to a negative rating. We take all feedback seriously, and we're committed to improving our services. If you'd like to provide more specific details or if there's anything we can do to address your concerns, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance the guest experience. We hope to have the opportunity to better serve you in the future.