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Reviews of Fairmont Pittsburgh

4.5 out of 5
Fairmont Pittsburgh
510 Market Street, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1008 reviews" "
Rating 8 - Good. 173 out of 1008 reviews" "
Rating 6 - Okay. 103 out of 1008 reviews" "
Rating 4 - Poor. 57 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 2 nights in Mar 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Spa is amazing. Staff is first-class. We will stay here again.
Stayed 2 nights in Mar 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Daisy

Stayed 3 nights in Dec 2023
Response from Fairmont Pittsburgh on Mar 20, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Richard, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Mar 12, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Jason, Mars

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location for theatre district and downtown Pittsburg in general. We stayed on the 23 floor which was quite musty smelling. Room was some what worn, but not overly. General room cleanliness could have been much better, the base of the desk, artwork and room mirror where very unclean. Hardest pillows know to mankind! To end on a positive note, great cocktails in the bar.
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great city
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Earl

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 20, 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards,

10/10 Excellent

Clifford

Stayed 2 nights in Feb 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Spiro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fairmont Pittsburgh on Feb 26, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Clean and quiet! We loved the sauna and workout room! Chris is so friendly!
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Michael, kettering

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
awesome
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 Good

Tateanna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 14, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Julie, Morgantown

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Vasiliki

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 14, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and exceptionally clean. The views of PNC were amazing and the hotel was within walking distance to many shops and restaurants. The hotel staff were very helpful in giving directions and making suggestions for dining and entertainment. By far this is the best hotel we have stayed at in Pittsburgh!.
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 8, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 5, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Mar 20, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Jan 29, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future. Warm regards,

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Feb 4, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The valet did not treat my husband that well. We plan a last minute trip and we just put on some sweat pants and jackets after playing tennis and drove his truck and we were going to valet but he was just like the parking is there. And I was checking in and it was weird none offered the valet option. I love the gym is great that was definitely something that made my stay special also the stuff there with the spa it is definitely the best part of the hotel. The restaurant experience was insane we ordered room service the burger can only be well done. Then we decided to have breakfast and we got there is empty and the host says can you guys eat in 30min because we have a lot of reservations. So it was very weird but the spa and gym area and workers made our stay better. The hotel is nice the room is nice stay in the last floor and loved the view. The city is very nice too!
Stayed 3 nights in Dec 2023
Response from Jackie Potoczek on Jan 14, 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

10/10 Excellent

James T

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Feb 4, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Jan 12, 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcoming you back.

6/10 Okay

Sayuri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed at how the front desk handled the issues.
Stayed 4 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

6/10 Okay

Gregory

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Subpar service, why?!
We received horrible and subpar service in a few areas: 1 We arrived to the valet area and were addressed with a door opening, but no one took our bags from the trunk or offered a luggage cart. 2 We arrived to a clean room BUT had no ice bucket or refrigerator. We asked the front desk and they confirmed arrival of both, but one never arrived, even after a few hours. 3 On christmas eve, we requested room service, but returned to find a made up bed, neatly arranged our personal toiletries BUT they didnt replace clean glasses, bottled water at all, dirty bathroom floor, and no coffee kcups either. We received excellent areas in the following areas: 1 Front desk service on Steelers Saturday morning (young lady providing business office help was a Godsend 2. Valet service on leaving christmas day. I liked the location for seeing family in Pgh and especially the Steelers game, but I may consider another hotel if this email is not addressed seriously or not at all. I think this hotel has potential: beauty, location, name amd prestige, gym, spa, and bar HOWEVER there are other options. I would love to return if this feedback can somehow be used to improve the hotel service SO others do not have to experience this subpar quality.
Stayed 3 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

6/10 Okay

Henry

Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

4/10 Poor

Robert

Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Jan 10, 2024
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 26, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Josh

Stayed 2 nights in Dec 2023
Response from Fairmont Pittsburgh on Jan 10, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Satomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, staff was cery friendly and helpful. Rooms were clean, nice views. Close walking to shops and restaurants. Very festive for the holidays. Valet team was great and helpful with directions, prompt with our vehicle and super friendly. Front desk ladies were also very helpful and nice. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 12, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Quinlan

Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 12, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

6/10 Okay

Hisham

Rundown
Response from Fairmont Pittsburgh on Feb 14, 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards.

10/10 Excellent

Brittney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing hotels I’ve stayed at! So clean, such friendly and attentive staff, and absolutely beautiful inside and out. I loved it and will definitely return.
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 12, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
it very convenient and clean. We like this property a lot!
Stayed 1 night in Nov 2023
Response from Jackie Potoczek on Dec 10, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back.

4/10 Poor

Edward

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
I checked into the room, and the floors were not vacuumed. TV did not work in dining did not have all day dining. I do not know how they got a 4-5 star rating. I will never stay there again.
Stayed 2 nights in Nov 2023
Response from Fairmont Pittsburgh on Nov 20, 2023
hank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Sona, placentia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service. Reception desk greeted us and let us check in early. Which helped out a lot. Very beautiful bar and restaurant. We enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Fairmont Pittsburgh on Nov 20, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

8/10 Good

m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food mediocre at best. Chicken we had for dinner in restaurant was probably prepared at lunch time. Service excellent. All else really good.
Stayed 1 night in Nov 2023
Response from Fairmont Pittsburgh on Nov 20, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fairmont Pittsburgh on Nov 20, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jackie Potoczek on Nov 14, 2023
Thank you for being our guest Jennifer! We are delighted to learn you enjoyed your stay at Fairmont Pittsburgh. Please come back soon!

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Jackie Potoczek on Nov 14, 2023
Thank you for this great feedback Lisa. We hope to welcome you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fairmont Pittsburgh on Oct 30, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Fairmont Pittsburgh on Oct 18, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future. Warm regards.

10/10 Excellent

UMANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Still one of the chains that makes you feel that hotel service is still alive
Stayed 2 nights in Oct 2023
Response from Jackie Potoczek on Oct 16, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back.

2/10 Terrible

Alyssa

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Definitely not a 5-star experience. We arrived to check in at 5:30pm and our room was still not ready (check-in is at 3pm) The gentlemen at the desk was very nice, told us they would hold our bags and call when the room was ready. We were fine with it since we really had no plans. They told us we could head upstairs to a lounge for some snacks and beverages - this lounge was a board room with water bottles on the tables. They also told us they gave us a $50 credit for the restaurant upstairs so we decided to get dinner there once we were able to check in. We ended up checking in at 6:30pm (3.5 hours after check in time) We made a reservation at the restaurant Fl.2 for 8:15pm. We arrived there at 8:05pm and were told that "our table was ready but they wanted to make sure they stayed on time" so asked us if we would want to wait at the bar for a few minutes. We said sure, the bar was about 4 feet from the hostess's table. Bar tender took about 5 minutes to acknowledge us and we got a drink. 8:20pm rolls around, nothing. 8:25pm nothing. My husband and I decided to start looking elsewhere since the food was expensive and service clearly not ideal. 8:30pm rolls around and we've now been waiting there for 25 mintues. My husband starts getting a phone call and we realize it's the hostess calling us wondering where we are for our reservation. We were flabergasted and just left at that point. We were also never given the credit for the restaurant and will be calling. 0/10
Stayed 1 night in Oct 2023
Response from Jackie Potoczek on Oct 16, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,