Serves lunch and dinner

Reviews of Hyatt Place Pittsburgh Airport/Robinson Mall

3 out of 5
Hyatt Place Pittsburgh Airport/Robinson Mall
6011 Campbells Run Rd, Pittsburgh, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large rooms!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Kendra, thank you for highlighting our spacious rooms at Hyatt Place Pittsburgh Airport. It's wonderful to see you had such a pleasant stay. We're excited to welcome you back for another great experience in the future.

6/10 Okay

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First of all you have to pay $9 per day for parking which is ridiculous - I would understand requiring to register your vehicle or pay if you are not staying, but not to charge everyone. In addition, the entrance road to the hotel is in horrible condition full of potholes and in ill repair.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Laura, we appreciate your feedback regarding the parking fee. Also, the condition of the access road is something we acknowledge and understand it can cause inconvenience. We value your opinions and assure you that this feedback will guide us in making improvements. We hope to have the opportunity to serve you better in the future.

8/10 Good

Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rough roads.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Marie, we appreciate your feedback and are glad you chose to stay with us at Hyatt Place Pittsburgh Airport despite the challenging road conditions nearby. We hope your overall experience was positive and we're looking forward to welcoming you back in the near future. Safe travels!

2/10 Terrible

Nancy

Business traveler
Disliked: Amenities, property conditions & facilities
Stay was booked purposely for the pool. The pool was closed for renovation, which was never mentioned on the website or during the booking. Also $18.00 per night was charged for UNSECURE PARKING. I was told this was going to be compd with a code. To date it has not
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Nancy, we regret to hear about your experience and understand how disappointed you felt because of the pool being unavailable during your visit and the parking charges issue. We endeavor to offer transparency and accurate information for all our guests and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, your feedback is appreciated and will be considered moving forward. Should you choose to return in the future, we aim to provide you with the quality experience you deserve.

2/10 Terrible

Donika

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Donika, it seems your stay didn't meet expectations. We value your feedback and will look into opportunities for improvement. We strive for our guests to have a better experience, and hope you will consider giving us another chance in the future.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed without warning and they actually made you pay to park at the hotel. We didn't stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Cody, we're genuinely sorry to hear about your experience. It's regrettable that certain elements like the pool's unavailability weren't communicated effectively. As for the parking charges, these are a standard practice for many hotels, though we understand your surprise if this wasn’t clear beforehand. We hope you might consider us in the future, and benefit from a more fulfilling experience.

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware that the property charges for parking in an open lot, $10. The pool is also closed, a small, easy overlooked note on the website. For the money, there are similar choices in the area.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Holly, thank you for sharing your feedback. It sounds like there were some unexpected aspects of your stay, such as the parking fee and the temporary unavailability of the pool. We appreciate your attention to detail and understand these elements of our service affected your overall experience. If your travels bring you back, we recommend reaching out directly to inquire about any current amenities or service updates. We hope you'll consider giving us the opportunity to better serve you in the future.

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nirazi, the property manager was excellent in accommodating our special requests. Awesome!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Harry, it's wonderful to hear your glowing feedback about Nirazi, our property manager at Hyatt Place Pittsburgh Airport. We appreciate you highlighting his exceptional service in accommodating your needs. We're thrilled you had an awesome experience and we hope to have you back with us soon!

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Roberta, thank you for choosing Hyatt Place Pittsburgh Airport and taking the time to rate your stay. We're glad to see that you had a positive experience. We hope to welcome you back again in the future for another enjoyable stay!

10/10 Excellent

Armando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfest was great.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 13, 2024
Armando, thank you for sharing your positive experience at Hyatt Place Pittsburgh Airport. It's wonderful to hear that you enjoyed the breakfast. We take pride in providing a delicious start to our guests' day. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Lori, Monaca

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was closed
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Lori, we regret to learn that your visit did not live up to expectations due to the unavailability of the pool. While it's unfortunate, there sometimes may be circumstances beyond our control. However, we assure you that all our amenities are typically available for guest use. We hope you'll give us another chance to provide a better experience.

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
You have to pay for parking which Expedia did not mention. Also the pool was closed for renovation. I would not have booked if I knew that because my kids were looking forward to the pool.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 3, 2024
Heather, thank you for sharing your experience with us. It seems that there was an unexpected charge for parking and renovations were underway during your visit. We strive to provide clear information about facilities and are addressing this with our partner platforms. It's regrettable that your children didn't get to enjoy the pool this time. On your future visits, we hope to deliver the complete experience that your family anticipates.

10/10 Excellent

Celines

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Celines, we're delighted to hear that your stay at Hyatt Place Pittsburgh Airport was a 5-star experience! Your high rating means a lot to us, and we truly appreciate your patronage. We're looking forward to your return on your next trip to Pittsburgh. Safe travels!

10/10 Excellent

constance

Liked: Amenities
Exceptional service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Constance, we're delighted to hear about your positive experience at Hyatt Place Pittsburgh Airport. Exceptional service is what we continuously strive for. Thank you for sharing your feedback, and we look forward to hosting you again during your future visits.

6/10 Okay

Ronald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We started to have a nice stay, my kids loved the pool. We had to pay for parking at the property but it's listed free in the booking details so that was odd and then in the morning the continental breakfast was an absolute circus, my 3 littles, 3,3&4 were nearly trampled by the highschool sports team that was also staying at the hotel.. I was extremely upset, unable to eat myself, as I was just trying to safely get my kids out of the chaos as fast as possible. I'm extremely displeased with how our stay ended and am shocked at the behavior of these kids. Wouldn't stay again due to the location and likelyhood of more traveling sports teams also being there. It's was way too chaotic, there should be designated rooms for large groups like that.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Ronald, thank you for taking the time to share your experience. It's nice to hear that your kids enjoyed the pool, however it's regrettable that other aspects of your stay were less enjoyable. We do note any perceived discrepancy regarding the parking and it's clarified in our hotel policies. We'd like to note though that our parking charges have been posted on our website since before September and this has been implemented since September.We also understand how breakfast could have been overwhelming with a busy lobby filled with guests. Also, we do apologize for the sports team. It's unfortunate and we make efforts to ensure the comfort and safety of all our guests, including providing designated areas for large groups when possible.We trust this was an isolated incident. Your insights are valued as they aid in improving the experiences of future families staying with us. We certainly hope to better meet your expectations, should you choose to stay with us again.

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Brian, it's fantastic to hear that you've had a wonderful experience at the Hyatt Place Pittsburgh Airport. We thank you for your top-tier rating and invite you to join us again as providing a remarkable experience for valued guests like yourself is what we strive for. Have a splendid day!

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thanks for the perfect rating, Edward!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Pittsburgh Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My key card only worked half the time
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gary, we regret to hear about your experience with intermittent key card functionality. We strive to ensure our guests have a seamless and enjoyable stay, and clearly, this wasn't the case for you. Please rest assured that this feedback will be relayed to our team members for necessary rectifications. We look forward to the opportunity to serve you better in the future.

8/10 Good

M Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of parking fees
The hotel is very nice as well as amenities. The only negative is the parking. The facility is behind a shopping center, but they charge you $15 to park in the hotel parking lot. It is strange because you are not in an urban location. So, if you are comparison pricing with other hotels, make sure to add in the parking fee. My husband just parked in the shopping center parking lot because he refused to pay for parking.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Rebecca, it's great to hear that you appreciated the Hyatt Place Pittsburgh Airport's amenities though it's regrettable to understand that our parking arrangement didn't fully meet your expectations. Rest assured, we continually evaluate our guest services, and customer feedback plays a crucial role in this process. We appreciate your input on your overall experience. Please consider giving us the pleasure to host you again on your next visit to Pittsburgh.

2/10 Terrible

Xu

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Xu, your rating suggests that your stay did not meet expectations. We regret to learn that you had a less than satisfactory experience. If you can share further details about the issues you faced, we can make efforts to address them for a better future stay.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Jacqueline, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Pittsburgh Airport!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Jimmy, thank you for giving Hyatt Place Pittsburgh Airport such a high rating. Your feedback could be beneficial to other travelers, and we'd appreciate it if you shared some aspects of your stay that stood out. We're looking forward to welcoming you back.

4/10 Poor

LaFonda

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
LaFonda, it seems you had a less than satisfactory stay and we're genuinely sorry for not meeting your expectations. We strive to provide our guests with the best possible experience, so your feedback is crucial for us. We hope that you will give us another opportunity to deliver a more enjoyable visit in the future.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your perfect rating with us, Debbie!It's wonderful to see how much you appreciated your time at Hyatt Place Pittsburgh Airport! We want everyone to feel right at home at Hyatt Place Pittsburgh Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Sarah

Traveled with partner
Liked: Staff & service
The staff were very friendly and welcoming! I have no complaints with the front desk management. We however were disappointed in the parking fees! Which is a corporate problem. It is not like any surveillance or a garage was provided. We were paying to park our car. If I stayed at a Hampton, Holiday Inn, or Courtyard Marriott there is no fee to park. The elevator had potatoes on the floor, and needed a deep cleaning. I was very disappointed when entering our room our bed sheets were stained. There was no pride in the quality of the work. Why would you put stained bedsheets on the bed. The never came to clean our room but brought towels and soap. House keeping didn’t take our plates. Housekeeping needs major improvement and better attention to detail.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Sarah, it's great to hear that our team members at Hyatt Place Pittsburgh Airport gave you a warm welcome and provided excellent service at the front desk. Your feedback about the other parts of the experience is equally crucial to us. We regret any inconvenience about the parking fees and can understand why comparing us with other hotel chains would raise questions. We assure you that our policies are designed keeping guest satisfaction in mind at all times.In regards to the room cleanliness and housekeeping attention to detail, we see how these issues may have hindered your overall experience. We also accept your observations about the elevator cleanliness and room upkeep. We're continuously working on improving our services and amending any shortcomings.Despite these issues, we hope that you will consider giving us another chance to host you. We're confident we can provide a stay that meets and exceeds your expectations.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Professional staff. Clean Facility. Hotel is in the back parking lot of a Hobby Lobby.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Dave, it's wonderful to hear that your experience at Hyatt Place Pittsburgh Airport met your expectations. We're thrilled to know you found our facilities clean and our team members both professional and accommodating. Thank you also for highlighting our location behind Hobby Lobby, indeed, many guests find it convenient. We're looking forward to welcoming you back in the future.

4/10 Poor

Erik

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They charge for parking. The parking lot is not shared. The complimentary breakfast was very poor quality, old fruit, stale cereal. Worn and tattered doors and fixtures in the room. The bedding was stained and dirty.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Erik, it's regrettable to hear about the complications you experienced during your stay. We have taken note of your issues regarding parking fees and the quality of breakfast. The state of the room fixtures and bedding is equally important to us. Rest assured, our team members are dedicated to maintaining high standards and we take your feedback seriously. Enhancing your experience will be our priority next time. We appreciate your review and hope for a chance to serve you better in the future.

6/10 Okay

Kenya, Forest Park

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Kenya, it seems your experience at Hyatt Place Pittsburgh Airport didn't quite meet your expectations, but we're grateful you took the time to rate us. We'd appreciate any detailed feedback to help us improve. We hope to provide you with a better experience in the future.

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness
Definitely not a $175 hotel room. I’d rate it as a $90 hotel (if that) as I’ve traveled for 3y for work and constantly in and out of hotels. There was cracks in the ceiling, Bathroom was outdated, stains all over the carpet, smelled terrible, and on top they wanted you to pay for parking.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Andrew, it's disheartening to hear that your stay did not meet your expectations. We acknowledge your concerns about the overall aesthetics and the charges levied for parking. While our aim is to provide an enjoyable stay, it appears we may have fallen short in your case. We continually strive to improve our guest experience and appreciate your feedback as it aids in these efforts. We hope to have the opportunity to change your perception during a future stay.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Property was walkable to shopping and restaurants
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Dawn, it's wonderful to learn how much you appreciated the convenient location of Hyatt Place Pittsburgh Airport. We're delighted knowing you could comfortably explore shopping options and local eateries. We hope your travel brings you back soon.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Thanks for the fantastic rating, Abby!It's outstanding we could exceed your expectations during your stay at Hyatt Place Pittsburgh Airport. We're all looking forward to your next stay with us.

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t meet expectations
Discovered in morning that frig was not on so no cold drinks for our trip. Didn’t expect the parking fee and wasn’t thrilled that I had to go back out to my car for license plate number
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Carrie, thank you for taking the time to provide feedback regarding your stay at Hyatt Place Pittsburgh Airport. It's disheartening to know that your experience with the refrigerator and parking didn't quite meet your expectations. We understand the importance of these details in creating a more seamless stay. Please rest assured that your comments have been shared with our team members to ensure a better experience for future guests. We hope to have the pleasure of welcoming you back to offer a stay that truly surpasses your previous experience.

10/10 Excellent

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Thank you for sharing, Kiki!At Hyatt Place Pittsburgh Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Enjoyable Abode
My stay was very good. I enjoy staying at the Hyatt place hotels.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 30, 2023
Leonard, thank you for your fantastic review. At Hyatt Place Pittsburgh Airport, we strive to provide excellent stays to all our cherished guests, and we're delighted to hear that you continue to enjoy your visits. We're looking forward to welcoming you back soon!

6/10 Okay

Mary

Disliked: Property conditions & facilities
This property needs a LOT of updates. My room had pieces of wood missing on most of the furniture and my bed sheet had a gigantic stain on it. It looked like something had been spilled on it at some point. The elevator floor wasn't very clean which I suspect the carpet is the same. Not very impressed being that it's a Hyatt. The chairs in the dining room are too high for all the tables. I wouldn't stay here again. Old and dingy.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Mary, we appreciate your candid feedback. It's clear that certain elements of your stay did not meet the standard we strive to uphold. Rest assured, we've taken note of your observations about the room décor and cleanliness throughout the property. We also understand your concern about the dining area furniture. Our objective is to offer a comfortable experience. It’s disappointing to hear we fell short this time. Your thoughts are being used as we work to enhance our guest experience. Thank you.

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Thank you for the 5 out of 5 rating, Paul!We're thrilled to see how much you enjoyed staying at Hyatt Place Pittsburgh Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Graham, thank you for choosing Hyatt Place Pittsburgh Airport during your travels. We are thrilled to see your rating and appreciate the vote of confidence. We look forward to hosting you again in the future.

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Angela, your rating has been noted and we understand there's room for improvement. Please feel free to share further insights concerning your stay. We always find guests' detailed feedback indispensable for enhancing our services. We hope to serve you better in the future.

6/10 Okay

Amanda

Paid parking was expensive and ridiculous when there were plenty of areas to park that were free. Stepped on a piece of broken glass in the room that did not come from us. Will not be going back to this hotel.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 18, 2023
Amanda, thank you for sharing your recent experience. It's unfortunate to hear of the inconveniences you encountered related to the parking costs and a certain in-room issue. The safety and satisfaction of our guests play utmost importance, hence we assure comprehensive checks are carried out. We humbly request you to reconsider your decision, as we'd greatly value another opportunity to provide you with an improved experience.

10/10 Excellent

Aminata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over delivered!
Staff was accommodating. Rooms were clean. Everything was great
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Thanks for sharing the excellent review with us, Aminata!We're so glad that you had an exceptional experience at Hyatt Place Pittsburgh Airport from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

10/10 Excellent

altonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Altonia, it's fantastic to hear your stay at Hyatt Place Pittsburgh Airport met your expectations! We're grateful for your wonderful rating and hope to welcome you back soon.

10/10 Excellent

Michelle, Homestead

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight front desk was amazing and very accommodating. He was front-desk, customer service, and bartender all in one.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 5, 2023
Michelle, it's wonderful to hear about your fantastic experience at the Hyatt Place Pittsburgh Airport. Our committed team members strive to wear many hats to ensure our guests' needs are always met promptly. We're thrilled you found our overnight team member to be not only a helpful front desk associate but also an impressive bartender and customer service representative. We look forward to giving you another memorable stay.

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Thanks Lanika
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 5, 2023
Mauricio, your kind words about our team members at Hyatt Place Pittsburgh Airport are greatly appreciated, specifically your mention of Lanika. Thank you for sharing and we hope to welcome you back in the future.

10/10 Excellent

Yvonne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very welcome and accommodating. The breakfast was good and we would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 4, 2023
Yvonne, it's fantastic to hear that you appreciated the welcoming and accommodating nature of our team members at Hyatt Place Pittsburgh Airport. We're glad you enjoyed your breakfast and delighted to hear that you are considering us for your future stays. Thanks for your lovely feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay per usual
Comfy bed, staff is nice, gym is small but has all you need. Always a nice stay
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 3, 2023
Greetings, thank you for sharing your positive experience at Hyatt Place Pittsburgh Airport. We're pleased to hear you found our beds comfortable and our team members attentive. We're also glad to know that our fitness area, although compact, met your workout needs. Your ongoing satisfaction is important to us and we're delighted you always enjoy your stay. Your feedback is appreciated!

10/10 Excellent

Tymal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Tymal, it's great to hear you enjoyed the tranquil environment at Hyatt Place Pittsburgh Airport. We appreciate your positive feedback. We're looking forward to welcoming you back in the future!

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: -Spacious room with section couch and mini kitchen. -Great location. Close to food, shopping, airport, and downtown Pittsburgh. -All staff were very pleasant and helpful. -Gym was perfect. -Played great music (Taylor Swift and Florence and the Machine!) in the lobby and even the public bathroom. Disliked: -We got to our room and the key wouldn't work, therefore we had to go back down to the front desk to have them fix it. This happened MULTIPLE TIMES during our 4 night stay. -Shower/toilet area is extremely small. The door hit the toilet when opening and closing. -Bedding was minimal. Only really a sheet and a thicker sheet. -Lack of outlets on BOTH sides of the bed. Only one side had an accessible outlet which was kind of a pain especially when my husband and I wake up at different times and need our phone for the alarm. -Elevator constantly smelled of weed and cigarettes.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Ashley, we appreciate you taking the time to share your detailed feedback. It's clear that the room size and location were to your liking, and we're glad our team members met your expectations.We understand there were areas where you felt we could have done better, such as in regard to the keycard issues and layout of the bathroom. Your concern about the accessibility of outlets in the room is noted, and we appreciate your suggestions for improvement.Regarding your comments about the scent in the elevator, we ensure a thorough routine cleaning to maintain a fresh and clean environment for all our visitors. We're looking forward to welcoming you back and ensuring your next stay has fewer inconveniences.

8/10 Good

Kristine

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 18, 2023
Thank you for the 4/5 rating, Kristine!We are excited to see that you had an enjoyable experience at Hyatt Place Pittsburgh Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Jennifer Lynne

Liked: Staff & service, property conditions & facilities
Nice price, room, and breakfast.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Jennifer, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Pittsburgh Airport. We're especially pleased to hear your positive remarks about our reasonable rates, comfortable rooms, and appetizing breakfast. We look forward to welcoming you again on your next trip to Pittsburgh.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took the time to make sure my family enjoyed the stay.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Kenneth, it's delightful to know that your family enjoyed their stay at Hyatt Place Pittsburgh Airport. It's the genuine care and effort from our team members that help create a memorable experience and it's wonderful to know that your stay reflected this. We can't wait to welcome you all back for another pleasant visit.