Dear Matthew, Thank you for staying at our hotel and for sharing your experience. We are pleased you enjoyed our convenient location. However, we apologize for the wait times with the elevators and for the frustration it caused. During our busiest times, the elevators get a lot of usage. We appreciate your patience and understanding. We also regret your disappointment with the lack of amenities in your room and the size of your bathroom. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We would welcome another chance to show you our true hospitality spirit.Sincerely,Thomas MurthaDirector of Operations

Dear James, Thank you for reviewing your stay with Pittsburgh Marriott City Center. We are pleased to hear that you found our associates to be pleasant. Ensuring your satisfaction with our service is our top priority. However, we regret to learn about your disappointment with the pricing of our breakfast. Your feedback regarding pricing is valuable, and we will certainly take it into consideration as we review our options. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Thomas Murtha,Director of Operations

Dear Matthew, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Pittsburgh Marriott City Center; we hope to see you again soon. Sincerely,Thomas MurthaDirector of Operations

Dear Ted, We are thrilled to learn that you had a wonderful experience during your stay at Pittsburgh Marriott City Center. We are particularly delighted to hear that you enjoyed watching a hockey game. We look forward to welcoming you back soon as our guest.Sincerely,Thomas Murtha,Director of Operations

Dear Fred, Thank you for sharing your detailed feedback about your recent stay with us. It is fantastic to hear that our location near the PPG Arena was convenient for your plans. We are also glad to hear that you enjoyed the pub in our lobby and found our associates to be courteous. However, it is unfortunate to hear that you felt our guest rooms needed updating, but we appreciate your feedback and will definitely take it into consideration for future modernization plans. We are sorry for the maintenance issues you experienced with the air conditioner unit in your room and the refrigerator door. We have also noted your comments about the difficulties with the windows. We will address these issues with our maintenance team to ensure they are promptly resolved. Additionally, we are sorry if our elevator service was delayed during your visit. At times of high occupancy, our other guests loading or unloading luggage can cause some interruption. We will take your feedback into consideration to improve our guest experience during peak times. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Thomas Murtha,Director of Operations

Dear Emily, Thank you for choosing us for your recent stay. We agree with you that our accommodations, while well-maintained, need updating. Your feedback is valuable to us, and we will take it into consideration for future updates and improvements. In the meantime, we will continue to do an excellent job of keeping our rooms spotless and bright for all of our guests. We believe on your next visit you will see our progress towards a modern, new look which we think you will love.Sincerely,Thomas Murtha,Director of Operations

Dear Avrit, Thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the absence of drinking water bottles in your room and any cleanliness issues you encountered during your stay. Providing a comfortable and well-maintained environment is our top priority, and we regret that we fell short of your expectations in this regard. We truly value your feedback, and we will take immediate steps to address these issues with our housekeeping team to prevent such occurrences in the future. We appreciate your understanding, and we hope to have the opportunity to restore your confidence in us during your future visits.Sincerely,Thomas Murtha,Director of Operations

Dear Zachary, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Pittsburgh Marriott City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Thomas Murtha,Director of Operations

Dear Lavanya, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Thomas MurthaDirector of Operations

Dear Michael, Thank you for being our guest at Pittsburgh Marriott City Center and sharing your experience. We are delighted to know you were pleased with our ideal location and refreshing accommodations. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Thomas Murtha,Director of Operations

Dear Bruce, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Thomas Murtha,Director of Operations

Dear Justin, Thank you for taking the time to share your review. We are sorry for the concern you had with the food we offer, and we will discuss it with our food and beverage team as we strive to enhance our guest experience at all levels. We also regret your disappointment that complimentary Wi-Fi was not available throughout our hotel; however, Wi-Fi is available without charge in our lobby and in our restaurants. Marriott Bonvoy members who book on our site receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. We are grateful for your patience, and we hope to see you again very soon. Sincerely,Thomas Murtha,Director of Operations

Dear M. Jung, Thank you for choosing Pittsburgh Marriott City Center and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we regret your disappointment that complimentary Wi-Fi was not available throughout our hotel; however, Wi-Fi is available without charge in our lobby and in our restaurants. Marriott Bonvoy members who book on our website receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. Thank you again for your feedback, and we look forward to your return visit. Sincerely,Thomas Murtha,Director of Operations

Dear Elizabeth, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Thomas Murtha,Director of Operations

Dear Dan, Thank you for taking the time to share your review. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your feedback, and we hope you will give us another chance to host you again.Sincerely,Thomas Murtha,Director of Operations

Dear Tina, Thank you for being our guest at Pittsburgh Marriott City Center and sharing your experience. We are glad to know you enjoyed your stay with us and that you were especially pleased with our ideal location. It was a pleasure to host you, and we look forward to your return visit.Sincerely,Thomas Murtha,Director of Operations

Dear Kyle, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting our area. It was our pleasure accommodating you. We hope you will make Pittsburgh Marriott City Center your home away from home whenever your travels bring you to our area.Sincerely,Thomas Murtha,Director of Operations

Dear Lynette, Thank you for choosing to stay with us at Pittsburgh Marriott City Center. We are glad to know you overall had a pleasant stay. However, we regret not meeting all of your expectations with the cost associated with your visit. We will share your comments appropriately as we are committed to enhancing our guest's experience. We look forward to welcoming you back soon.Sincerely,Thomas MurthaDirector of Operations

Dear Summer, Thank you for the wonderful review of your recent stay at the Pittsburgh Marriott City Center. We are pleased you found our location near the PPG Arena to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Thomas MurthaDirector of Operations

Dear Paul, Thank you for your heartwarming review of Pittsburgh Marriott City Center. We are charmed to know you were pleased with our well-maintained property and the superior hospitality provided by one of our front desk associates. We will surely share your kind compliment with her for a job well done. It was a pleasure hosting your visit, and we hope to see you again whenever your travels bring you our way. Sincerely,Thomas Murtha,Director of Operations

Dear William, Thank you for being our guest at the Pittsburgh Marriott City Center. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our convenient location and courteous associates. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit.Sincerely,Thomas MurthaDirector of Operations

Dear Sean, Thank you for sharing the nice rating about your experience at Pittsburgh Marriott City Center. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Thomas Murtha,Director of Operations

Dear Candace, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Pittsburgh Marriott City Center your home away from home whenever your travels bring you to our city. We look forward to your next visit.Sincerely,Thomas MurthaDirector of Operations

Dear Stephanie, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Thomas Murtha,Director of Operations

Dear Julie, Thank you for the wonderful review of your recent stay at the Pittsburgh Marriott City Center. We are pleased you found our location near the PPG arena to be perfect for your plans while attending an NCAA game. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Thomas MurthaDirector of Operations

Dear Keana, Thank you for choosing to stay with us and sharing your feedback. We are pleased you liked many aspects of our hotel. However, we sincerely apologize for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We hope it was resolved to your satisfaction. Rest assured, we will address this appropriately to ensure such concerns are not repeated. It was a pleasure hosting you, and we love knowing you will return. Sincerely,Thomas Murtha,Director of Operations

Dear Marcia, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. We understand the importance of a smooth arrival process and are committed to making improvements. We're reviewing this with our staff to better manage high-demand periods and minimize wait times. We are also sorry for the issues you encountered with the bathroom in your accommodation and the inconvenience this caused. We regret that despite our efforts to resolve this concern, it left an unpleasant impression. We will share your comments appropriately as we strive to improve our guest's experience. On a positive note, we appreciate you mentioning our location close to the PPG arena, and we hope you will revisit us for the seamless stay that you should always expect from us.Sincerely,Thomas MurthaDirector of Operations

Dear Donna, Thank you for choosing to stay with us. We are sorry for not providing you with a room within an acceptable time frame. We completely understand the frustration this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We also apologize for the inconvenience caused by the noise disturbances you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Safe travels.Sincerely,Thomas MurthaDirector of Operations

Dear Michael, Thank you for choosing to stay with us at Pittsburgh Marriott City Center. We are glad to know you overall had a pleasant stay and that our convenient location was perfect for your travel plans. We also appreciate you mentioning our clean facilities. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you and your family again.Sincerely,Thomas MurthaDirector of Operations

Dear Ronald, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Pittsburgh Marriott City Center.Sincerely,Thomas MurthaDirector of Operations

Dear Gregg, Thank you for choosing to stay with us at Pittsburgh Marriott City Center and sharing your review with fellow travelers. We are sorry for the unpleasant experience you had when you entered your accommodation; however, we are glad to read that our associates were quick to resolve the issue to your satisfaction. We will share your comments with our team and appreciate recognizing their efforts. We look forward to welcoming you back soon.Sincerely,Thomas MurthaDirector of Operations

Dear Suzanne, Thank you for sharing your concerns. We apologize for the discomfort caused by the temperature control issue in your room. While our building has certain structural limitations, we understand how important a comfortable environment is to our guests. We are actively exploring solutions to enhance guest comfort within these constraints. Your feedback is invaluable in this process, and we appreciate your understanding. We are also sorry for the housekeeping issues you experienced. We will share your comments appropriately to ensure such concerns are not repeated. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Thomas Murtha,Director of Operations

Dear Jordan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Pittsburgh Marriott City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Thomas Murtha,Director of Operations

Dear Justin, Thank you for choosing to stay with us. We apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We are grateful for your patience and hope you'll give us another opportunity to serve you in the future.Sincerely,Thomas MurthaDirector of Operations

Dear William, Thank you for the wonderful rating for Pittsburgh Marriott City Center. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Thomas MurthaDirector of Operations

Dear Elizabeth,Thank you for staying with us and sharing your feedback. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We regret your disappointment with the amenities and are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Thomas Murtha,Director of Operations

Dear Geroge, Thank you for choosing Pittsburgh Marriott City Center and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our associates and how they helped to resolve the issue you had with your reservation. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Sincerely,Thomas MurthaDirector of Operations

Dear Justin, Thank you for sharing your feedback. We are disappointed to hear about the issues you had with your account. We strive to give every guest genuine and authentic hospitality; therefore, we sincerely apologize for any lack of attentiveness on our part. We will share your comments appropriately. We value your feedback and hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely,Thomas MurthaDirector of Operations

Dear Steven, We are genuinely sorry for not meeting your expectations. Your feedback is vital in helping us improve, and we hope you'll consider giving us another opportunity to exceed your expectations. Thank you for choosing us and taking the time to leave your rating; we wish you all the best.Sincerely,Thomas MurthaDirector of Operations

Dear Courtney, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Thomas MurthaDirector of Operations

Dear Kamilah, Thank you for the wonderful rating for Pittsburgh Marriott City Center. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Thomas MurthaDirector of Operations

Dear Wayne, Thank you for the wonderful review of your recent stay at the Pittsburgh Marriott City Center. We are pleased you found our location near the PPG arena to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Thomas MurthaDirector of Operations

Dear Janet, Thank you for taking the time to share your feedback with us. We are disappointed that your most recent stay did not meet your expectations and the issues you faced with the lack of hot water and the air unit. Please accept our apologies, as your satisfaction is incredibly important to us, especially as a valued loyal guest. We are committed to addressing these concerns you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We look forward to welcoming you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Sincerely,Thomas Murtha,Director of Operations

Dear Gregory, Thank you for choosing to stay with us at Pittsburgh Marriott City Center. We are glad to know you overall had a pleasant stay and that our courteous associates enhanced your time with us. We also appreciate you mentioning our clean facilities. That said, we regret the difficulties you faced due to the game across at the PPG arena, and we can understand the frustration this caused. We have also taken note of your additional feedback, and we will share this with our team for future modernization plans. We are grateful for your patience and look forward to welcoming you again.sSincerely,Thomas MurthaDirector of Operations

Dear Samantha, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are glad your room provided the comfort you deserve and that you enjoyed our thoughtful service. Your feedback is appreciated, and we hope you select Pittsburgh Marriott City Center again.Sincerely,Thomas Murtha,Director of Operations

Dear Sindhu, Your feedback is crucial to us, and we are sorry we didn't meet your expectations this time. We're committed to providing outstanding hospitality in every aspect of our guest’s stay, and we hope you'll grant us another chance to show you the visit you deserve.Sincerely,Thomas Murtha,Director of Operations

Dear Charles, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Thomas MurthaDirector of Operations

Dear Benjamin, Thank you for choosing to stay with us and we appreciate you taking the time to share your experience. We sincerely apologize for the inconvenience you faced during check-in due to the long wait, and we can understand the frustration this caused. Please know that this is not the standard of service we strive to provide, and we are sorry for the delay you faced. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Furthermore, we also apologize for your unpleasant experience with the valet service, and we will address this with the appropriate individuals to ensure this is not repeated again. We appreciate you bringing this to our attention, as we are committed to implementing our guest series. We hope you will give us another opportunity to provide you with the seamless stay that you should always expect from us.Sincerely,Thomas MurthaDirector of Operations

Dear Dayanna, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for the difficulties you experienced while a guest at our hotel. We are sorry you did not receive the exceptional service you anticipated and the issues with the elevators. e have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely,Thomas Murtha,Director of Operations