Terrace/patio

Reviews of Quality Inn Pittsburgh Airport

2.5 out of 5
Quality Inn Pittsburgh Airport
7011 Steubenville Pike, Oakdale, PA

Reviews

7.4

Good

Rating 10 - Excellent. 174 out of 614 reviews" "
Rating 8 - Good. 200 out of 614 reviews" "
Rating 6 - Okay. 130 out of 614 reviews" "
Rating 4 - Poor. 68 out of 614 reviews" "
Rating 2 - Terrible. 42 out of 614 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave a very good breakfast
Stayed 8 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Eliezer,We are delighted to hear that you enjoyed our breakfast offerings during your stay with us. Guest satisfaction is our top priority, and we strive to provide a memorable dining experience for all our visitors. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

4/10 Poor

Timothy

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The first thing that hit me this time when I walked into the hallway to the rooms was a strong smell of pot. I didn’t smell it when I got into my room but it was like someone was smoking right there in the hall. However, I said something to the front desk person when I arrived about eating vegan and gluten free, and that limits what I can have for breakfast. Low and behold the cook in the morning had a plate of fried potatoes waiting for me. How wonderfully considerate of her.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Timothy,We're sorry to hear about the odor you encountered in the hallway. We're glad to know our team was able to accommodate your dietary restrictions with a thoughtful gesture at breakfast. Our staff aims to make each guest's stay as comfortable as possible. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Leyland

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give it a 0 I would. Wish I could get my money back. Please do not stay at this hotel. Super disgusting, dirty and very outdated.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Leyland,We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out directly to management with any concerns so they can address them promptly. Your comments will be shared with the team for further review.

6/10 Okay

SANDy

Business traveler
Liked: Staff & service, amenities
The bed and shower were great but I reserved a handicapped room and ended up with a commode that was knee high with no safety rails.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello SANDy, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team to ensure better service in the future. We encourage guests to contact management directly for any specific room requirements to be accommodated appropriately.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice rooms.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kimberly,We are delighted to hear you enjoyed the friendliness of our staff and found our rooms to be pleasant during your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another great experience in the future.

10/10 Excellent

Sina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Sina,We are delighted to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was non existent
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Albert,Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any disappointment you may have experienced with our customer service. We strive to provide excellent service and will make sure to address this internally.

8/10 Good

April, St Clairsville

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and easy to get to. Pet friendly.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello April,Thank you for choosing our hotel and sharing your feedback. We're glad to hear that our convenient airport location and pet-friendly policies were to your liking. It was a pleasure hosting you and your furry friend, and we hope to welcome you back on your next visit to the area.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Alejandro,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had a fantastic experience during your time here. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another wonderful stay!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Edward,Thank you for making our hotel of your choice. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

kimberly, pittsburgh

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk Lady Anna very unfriendly not only when calling did she hang up on me and the Expedia guy but at check-in her attitude was just as bad. Rooms are disgusting. Booked 3 rooms all 3 had mold rings inside toilets, they must never use a toilet brush, one room the toilet had poop on the seat and pubic hair and pee on the porcelain. All rooms smelled like pee, carpets was disgusting, doors was dirty, microwaves had sticky hand prints all over them, wouldn't even think to open it. Just beyond disgusting.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello kimberly, We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure a higher level of service is provided in the future. Thank you for bringing this to our attention so we can take the necessary steps to improve the cleanliness and overall guest experience.

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the park and fly package
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Keith, Thank you for your feedback! We are delighted to hear that you enjoyed our park and fly package. We strive to provide our guests with convenient and hassle-free options for their travels. We appreciate your kind words and hope to welcome you back again in the future for another pleasant stay.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Doug,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. Should you ever find yourself in the area again, we would be honored to welcome you back.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Joanne,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We would greatly appreciate the opportunity to further discuss your concerns with management.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Parking at no additional charge
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Dana,We apologize for the inconvenience you experienced with the parking. We regret any misunderstanding, but our parking fees are clearly mentioned on our website. We value your feedback and will share it with our team for future improvements. Please reach out to our management for further assistance.

6/10 Okay

Carlos

Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Carlos, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We value your rating and will use it to improve our services.

2/10 Terrible

Ronald

Traveled with partner, Traveled with family
Having a ceiling dripping toilet water from the room above mine. Had to try to sleep. No other room available.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Ronald,We apologize for the inconvenience you experienced during your stay. We understand how important a comfortable and peaceful environment is for our guests. We appreciate your patience in dealing with the situation and hope that it did not significantly impact your overall experience. Should you have any further concerns, please reach out to our management team directly.

4/10 Poor

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very old and in desperate need of some TLC.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Patricia, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience caused during your stay. We value your comments and will take them into consideration as we strive to continually improve our property.

10/10 Excellent

Roseanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the ladies at the front desk. They were very welcoming and accommodating... Its Quiet, in the perfect location. About 10 minutes from the airport and 20-30 minutes from downtown depending on traffic. Overall had a great time. Thank you ladies
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Roseanne,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk team provided you with a warm welcome and excellent service. It's great to know that you found our location convenient and enjoyed your stay overall. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere with quick and easy shuttle service for early morning flights.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Erin,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's atmosphere and found our shuttle service convenient for your early morning flight. We appreciate you taking the time to share your positive experience with us. Safe travels and we hope to welcome you back soon!

2/10 Terrible

MICHAEL

Disliked: Cleanliness, property conditions & facilities
Toilet not functioning
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello MICHAEL, Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced during your stay. We encourage guests to contact our front desk immediately when such issues arise so that our team can promptly address and resolve them. We value your feedback and will use it to improve our overall guest experience.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Staff & service, amenities
Able to get a preferred room and frie dly and efficient front desk staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Kathleen,We're delighted to hear that you were able to secure a preferred room during your stay and that our front desk staff provided friendly and efficient service. We strive to ensure that all our guests have a comfortable and enjoyable experience. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 Excellent

Anne-Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly clean room good breakfast
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Anne-Marie,Thank you for your kind words! We are thrilled to hear that you found our staff to be friendly and enjoyed a clean room. It's also great to know that our breakfast met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Always convenience for those of us on the north shore when we have an early flight
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Kathleen,Thank you for choosing our hotel for your accommodation needs. We're delighted to hear that our location was convenient for your early flight. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Thomas F.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was supposed to be non-smoking, yet there was an ash tray on the bedside table. Went to put food in the mini fridge and there was an open soft drink can inside. Would not have stayed if arrival was earlier and definitely won’t stay there again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Thomas F.,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we will investigate and address the issues mentioned to ensure a better experience for future guests.

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The person at the front desk at check in was excellent. However the property is below Quality Inn standards and not what we have come to expect from Choice Properties--or Quality inns. We did not have a car and there was no food service wirthin miles. The nearby pub was closed on Sunday but we did not know thta in advance although we did ask that question
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Robert ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

6/10 Okay

Dawn

Traveled with partner
Staff was very friendly however, bathroom was not very clean. Hair on floor in corners and on tub.
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Dawn,We apologize for the inconvenience caused by the cleanliness issue in the bathroom. Our housekeeping team has been informed to ensure that this does not happen again. Thank you for bringing this to our attention.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
We reserved a room with a king size bed but were given on with a queen size bed and was told that was what available.Room had not been thouroughly cleaned ,there was a used coffee filter and coffee hanging out of the coffee maker, used soap sitting on the bathtub, and the rug looked like it had not been vacunmed in days.Altogether a very disappointing stay.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello David,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello John,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Kelly,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only complaint is the breakfast needs more options im not a sausage eater and that was the only breakfast meat served and the eggs were cold
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Tammy ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

2/10 Terrible

Josephine

Disliked: Cleanliness, property conditions & facilities
My room was disgusting. The carpet was filthy, hadn’t been vacuumed, no tissues and barely enough toilet paper. This is unacceptable for $120.
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Josephine ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Lynn

Disliked: Staff & service, property conditions & facilities
Reasons not to stay a Quality Inn in Pittsburgh.
Took over 15 minutes as I continually called out for someone at lobby desk so I could check in. Not having a response I telephoned the hotel and finally someone came out. My room was changed because housekeeping was so far behind. I agreed to accept a king size bed instead of two separate beds. I was told no additional charge. How about that. They weren't going to charge me for their incompetence. Bathroom needed repairs. No tissues in room. I asked woman in hall who was housekeeping for tissues and was told they were completely out of them. I said I'll take a roll of toilet paper she said were out of that too. she then went into a room and brought me a roll of toilet paper. When checking out this morning, again no one at front desk. The cost of the room was ridiculous. I've stayed in other hotel much cleaner and nicer that yours for much less.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Lynn ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Checked in, room was not ready. When we returned at night the room door was left open and the room half cleaned with no sheets or towels. Front desk staff was nice however he was a replacement employee from another hotel in the chain and had no ability to process a refund. No one from the hotel when contacted can refund.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Joseph,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport lots of parking comfy bed. Could hear a lot of traffic
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Mary,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and your comments about our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Kris

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Kris,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Christina,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Trey

Disliked: Cleanliness, staff & service, property conditions & facilities
When i got here, the manager told me my room was not ready and needed to be cleaned and that I should go to my concert and when I got back, it would be ready. but it wasn't. no sheets, trash not taken out. sink not working. terrible experience
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Trey, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Okay

Teresa

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Needs major renovation especially the bathroom. Broken tiles on floor and shower
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Teresa,Thank you for being a valued guest and for providing us the feedback regarding our shower and your comments about our renovation. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Heather, Patton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, the lobby which is what is pictured is up to date and modern looking yet the rest of the hotel is older, not bad. Parking at night was difficult due to trucks parking.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Heather,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Ralph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been there before
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Ralph,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Hotel was in so-so shape, could use some TLC but was comfortable for the price. Great location to lots of stuff. Breakfast could've used a little more attention. People were nice.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 9, 2023
Dear Guest,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

8/10 Good

Theresa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 8, 2023
Hello Theresa,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Jill

Stayed 1 night in Aug 2023
Response from Manager on Sep 13, 2023
Hello Jill,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Frank, Clearwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close and convenient
Stayed 3 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hello Frank,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and were able to park and unload quickly. The staff checked us in efficiently.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Sergio,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Rafael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did reservation was not able to stay due to the smell of mold, dust, not clean, unfortunately not healthy for anyone
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello Rafael, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
bathroom could hav been a bit cleaner and the door latch was broken
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk help us amazing. The place is old and needs updated for sure. There’s a certain smell that’s everywhere. The bed was very old and used. Not really a fan.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Rebecca, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely needs updated. Couldn't even get a pop out of machine cause didn't work.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Stephanie, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.