Business Suite, Multiple Beds, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Reviews of Quality Inn & Suites North

2.5 out of 5
Quality Inn & Suites North
5137 William Flynn Highway, Gibsonia, PA

Reviews

6.2
Rating 10 - Excellent. 64 out of 506 reviews" "
Rating 8 - Good. 141 out of 506 reviews" "
Rating 6 - Okay. 135 out of 506 reviews" "
Rating 4 - Poor. 77 out of 506 reviews" "
Rating 2 - Terrible. 89 out of 506 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room generally clean however sheets were very old and machine stains, mext set of sheets was threadbare
Stayed 2 nights in Feb 2024
Response from Dave on Feb 29, 2024
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

6/10 Okay

Jenny

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Parking lot was not plowed or salted making it difficult to pull into the Parking lot and very unsafe leaving as you had to go down the hill and would slide into traffic. Property Still advertising full breakfast , but still using the excuse of "Covid" and only offering a grab and go breakfast, Rooms were clean however they were so cold upon check in that it took hours to heat up , if you know a room is rented for the night the heat should be on especially when it I s 5 degrees out.
Stayed 1 night in Jan 2024
Response from Dave on Jan 22, 2024
Thank you for taking the time to write your review. I sincerely apologize for the very unfortunate incident you experienced at our Hotel. Your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. We sincerely appreciate your time and effort to write us a very insightful review.Thank you very much for your business.

4/10 Poor

JoAnn

Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
You get what you pay for. There is a sign on the back of the room door advising the law requires the room be cleaned every 3 days. It only gets cleaned if requested. The shower tub is dangerous to get out of because there is a significant step down.
Stayed 6 nights in Nov 2023
Response from Dave on Nov 17, 2023
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our service to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We enjoy the wonderful comments. Again thank you for staying with us.

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. Overall we had a quiet restful sleep.
Stayed 1 night in Nov 2023
Response from Dave on Nov 13, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time out of your day to write this review. We are glad to hear that you had a great experience Once again! Our staff at the hotel takes pride in creating memorable guest stays. Our housekeepers do a tremendous job ensuring each and every guest room is clean and comfortable, and we are happy to hear you enjoyed it. We hope that you will come and stay with us again very soon!

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Dave on Oct 30, 2023
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a nice experience that will bring you back again.

2/10 Terrible

Venkata

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are bugs crawling around, used shampoo and conditioners with hair left as new. Paid $450 for night.
Stayed 1 night in Oct 2023
Response from Dave on Oct 9, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short stay. Staff efficient and facility clean and comfortable.
Response from DAVE on Oct 2, 2023
We would like to thank you for your kind and generous words and for taking the time out of your day to fill out this review! It is wonderful to hear that your first experience at our Quality Inn & Suites was thoroughly enjoyed. Our staff takes pride in keeping the hotel in pristine condition and offering wonderful service to each and every guest that walks through our doors. We truly hope that you will come and stay with us again!

2/10 Terrible

SEETHARAMARAO

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is full of cockroaches.
Stayed 1 night in Sep 2023
Response from Dave on Sep 23, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

2/10 Terrible

Timothy

Stayed 2 nights in Sep 2023
Response from Dave on Oct 10, 2023
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a nice experience that will bring you back again.

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dave on Sep 19, 2023
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our service to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We enjoy the wonderful comments. Again thank you for staying with us.

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dave on Sep 14, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Bed sheets were dirty, stained and gross. I felt uncomfortable even using them. Pictures are not what the jacuzzi actually looks like.
Stayed 1 night in Sep 2023
Response from Dave on Sep 11, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

2/10 Terrible

Benny

Stayed 1 night in Sep 2023
Response from Dave on Sep 7, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Elsewhere
Room was shoddy and run down and smelled musty. Cleanliness was questionable (found hairs in bathtub and old bandaid stuck to floor). Only one room key ever worked, even after exchanging it for a new one. Bed was, quite possibly, the most uncomfortable thing I have ever had the misfortune of sleeping on. “Breakfast” consisted of pop-tarts, Rice Krispie treats, and other packaged snack food. Asked for bottled water during breakfast hours and was told “someone took them all”. When I asked if she could get more, the answer was “they’re in the back and I don’t have access” – seriously?!
Stayed 3 nights in Aug 2023
Response from Dave on Aug 9, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

4/10 Poor

Susan

No chairs in breakfast area only tables. Dirty floors esp in my bathroom. Dirty room.
Stayed 2 nights in Aug 2023
Response from Dave on Aug 9, 2023
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dave on Aug 1, 2023
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a wonderful experience that will bring you back again.

4/10 Poor

Candace

Traveled with family
Disliked: Property conditions & facilities, room comfort
Wouldn't stay here again
Place was very run down. Breakfast was minimal and not at all satisfying.
Stayed 1 night in Jul 2023
Response from Dave on Jul 28, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

6/10 Okay

Cathi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Dave on Jul 19, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time to write this review. We are glad to hear that you enjoyed your stay. Our staff does an amazing job keeping the hotel in wonderful condition. We hope that you will stay with us again during any future travels!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just scroll on to the next option.
Rude employee yell out to guests in the parking lot, “Hey! Hey! Are you check out?” Why not say, “Excuse me, ma’am or sir, are you checking out at this time?” Our room floor was disgusting! It was dirty and the bottoms of our feet were black after being there for less than 10 minutes. Night table was dusty and had hair on it. Found trash under one the beds when I dropped something. Never staying here again and will not recommend.
Stayed 2 nights in Jul 2023
Response from Dave on Jul 14, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

4/10 Poor

andrew

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The sheets had marks. Floor towel in bathroom beyond worn towel had marks. Tile in bathroom looked old and dirty. Entire place a bit rundown. I think it was
Stayed 1 night in Jul 2023
Response from Dave on Jul 13, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

2/10 Terrible

Kristen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place false advertising on the room. The actual room was not great looked dirty and dingy. There was another customer also wanted refund and to not stay there. Then was there 15 min tried to get a refund because of this and was not staying there and the front desk associate heard us on phone with Expedia and then calling and did not answer we told them phone isn't ringing and acted like he had no common sense and didn't know why and couldn't check. Then we said call the manager and he claimed he didn't have number. Never again will book there or use 3 Rd party
Stayed 1 night in Jul 2023
Response from dave on Jul 7, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

6/10 Okay

Theresa

Traveled with family
Disliked: Room comfort
I was impressive by the recent renovations but I wish they continued by updating the bathroom the toilet I. Our room was very loose and rocked when in use. There was no plug to use the bathtub so that was inconvenient traveling with toddler. We asked numerous times for clean towels but we were never given facecloth it made it hard to shower using a hand towel to wash with.
Stayed 5 nights in Jun 2023
Response from Dave on Jul 1, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

6/10 Okay

Maria

Stayed 1 night in Jun 2023
Response from Dave on Jul 18, 2023
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our service to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We enjoy the wonderful comments. Again thank you for staying with us.

6/10 Okay

James

Traveled with partner
Disliked: Property conditions & facilities
Toilet seat was broken, burnt out light bulbs, drawers were dirty, sink was cracked
Stayed 2 nights in Jun 2023
Response from Dave on Jun 27, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

2/10 Terrible

Branden

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I liked when it was time to check out and go home
Stayed 1 night in Jun 2023
Response from Dave on Jun 27, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time to write this review. We are glad to hear that you enjoyed your stay. Our staff does an amazing job keeping the hotel in wonderful condition. We hope that you will stay with us again during any future travels!

2/10 Terrible

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets looked like they were chewed by a mouse, the jacuzzi had brown bubbles floating, sticky stuff on the floor. Overall horrible experience
Stayed 1 night in Jun 2023
Response from dave on Jun 27, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time to write this review. We are glad to hear that you enjoyed your stay. Our staff does an amazing job keeping the hotel in wonderful condition. We hope that you will stay with us again during any future travels!

6/10 Okay

MARY

Stayed 3 nights in Jun 2023
Response from Dave on Jul 11, 2023
It is our pleasure to have you as our guest, I am glad that our staff made your stay excellent! I will make sure to pass along your positive feedback, as I am sure it will make them very happy! We, as a team, feel very lucky to have the guests we have who stay here and I want to take the time to thank you for writing a review based on your stay with us! We look forward to seeing you again!

2/10 Terrible

Sarah

Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Dave on Jun 20, 2023
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a nice experience that will bring you back again.

2/10 Terrible

Allan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely not what was expected. Was advertised as "Inn and Suites ", when really it was just a run down 3 story motel. The stair wells leading up to the outer accesses to the rooms were unlit and dark. The "hallways" and grounds surrounding the parking lot were littered with puddles of vomit and tossed pizza slices. The front desk person was not helpful when we asked about places to eat. The rooms smelled musty. Room window dirty. The floor around the toilet dirty. Bed sheets seemed clean but were dingy. Thank goodness we were only there for 1 night. The " breakfast " in the morning was a basket containing packs of pop tarts. We have stayed at Quality Inns before, but after this shock it's seriously unlikely that we will again!
Stayed 1 night in May 2023
Response from Dave on May 24, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the exit of the PA Turnpike.
Stayed 1 night in May 2023
Response from Dave on May 14, 2023
We at the Quality Inn & Suites would like to thank you for taking the time to write this review of our property. It is wonderful to hear that you had an overall excellent stay! Our staff is incredibly friendly and promises to help each and every guest have a wonderful experience. We once again are so glad you had an excellent stay with us and we hope to see you again soon!

4/10 Poor

Susie

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property did not look like the pictures on web. Room had unsafe sockets and some didnt wirk. My so called hot tub did not have any steps to get into it and it was high off the floor. Large ants in the room. People banging on my shower wall cause the fan came on anytime you put the light on. People parking their truck in front of my windiw taking up 2 spaces and management telling me it was ok. I asked him to ask them to move their truck but he would not. Asked for extra towels at check in and he said you dont need extra towels there are plenty in the room. There were 3. This whole experience has left me so disappointed. Went to go to breakfast and they had 1 chair for the tables and just sweets. Nothing hot or inviting. I paid a premium price for this room and got nothing what I wanted in a stress free night.
Stayed 1 night in May 2023
Response from Dave on May 14, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

2/10 Terrible

Mathew

Liked: Staff & service
King room hot tub is NOT as pictured.
Stayed 1 night in May 2023
Response from Dave on May 14, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise, and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

6/10 Okay

George

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Graveyard next to the property and slow staff. But clean, has hot tubs, heating bulbs, ok internet and suddenly comfortable beds
Response from Dave on May 8, 2023
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a nice experience that will bring you back again.

4/10 Poor

Charles

Business traveler
Disliked: Property conditions & facilities
website said there was a restaurant and bar. This was not true, the staff pointed me to other businesses off property
Stayed 2 nights in May 2023
Response from Dave on May 8, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

8/10 Good

Tiara

Liked: Cleanliness, staff & service, room comfort
Ok
Overall, the room was cleaned, we didn’t use anything as far as ice buckets or things like that because they weren’t so clean. The only complaint was I got the room for date night with the hot tub, I went to Home Depot to buy extra cleaning stuff for it just to be safe and the outcome was disgusting so we didn’t use it and I thought I would have had a table with chairs and there was a desk and one chair. I asked for another chair just for that night for dinner and was told they don’t have extra chairs and that would require someone to go in a room to get one, my entire row of rooms were empty. And I had two dead stink bugs. But that was all. We made it work and made the best of what we had
Stayed 2 nights in Apr 2023
Response from Dave on May 4, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time to write this review. We are glad to hear that you enjoyed your stay. Our staff does an amazing job keeping the hotel in wonderful condition. We hope that you will stay with us again during any future travels!

2/10 Terrible

Sabrina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The room was filthy. Breakfast was pop tarts and packaged muffins. Was charged $125 damages that were not brought to my attention until almost 48 hours later because the phone apparently also did not work since it never rang. Trash scattered through the parking lot and Phil O - the front desk manager was very rude with handling my concerns. I DO NOT reccommend.
Stayed 1 night in Apr 2023
Response from Dave on Apr 24, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time.Thank you very much for your business.

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not typical Quality Inn
The ice machine was out of service, there was no bathtub stopper, and the “buffet breakfast” was just cold pastry items. No hot options other than instant oatmeal so we had to eat offsite.
Stayed 1 night in Apr 2023
Response from Dave on Apr 23, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

4/10 Poor

Linda

Stayed 1 night in Mar 2023
Response from DAVE on Apr 23, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At any time, during your stay, you may contact our front desk staff if issues do arise, and we will do everything we can to quickly solve any issue to your satisfaction. We hope you will choose our Hotel again. We look forward to your next stay.

2/10 Terrible

Donald

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting it was nothing like the pictures that they had online. Once we saw the room it’s was terrible and small and dirty. Then when I went down to tell them about it they said ok so you don’t want to stay and I said no they said ok and wouldn’t refund any of my money and told me thank you have a great day. Terrible very terrible I lost out on almost 230 dollars and had to find another hotel room for that night .
Stayed 1 night in Feb 2023
Response from Dave on Feb 27, 2023
Thank you for taking the time to tell us about your stay at our Quality Inn & Suites, this information is very important to us, as we may improve service to our customers. On behalf of myself and our staff I would like to apologize for not exceeding your expectations. We have addressed these issues with the Housekeeping Department in hopes of not happening again. Again thank you and we hope to see you again in the near future. We do appreciate your business

4/10 Poor

Ashley

Stayed 1 night in Feb 2023
Response from Dave on Mar 9, 2023
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.

6/10 Okay

George

Stayed 1 night in Feb 2023
Response from Dave on Mar 6, 2023
We at the Quality Inn & Suites would like to thank you for your kind words and for taking the time to write this review. We are glad to hear that you enjoyed your stay. Our staff does an amazing job keeping the hotel in wonderful condition. We hope that you will stay with us again during any future travels!

2/10 Terrible

Jami

Traveled with family
Disliked: Cleanliness, room comfort
Dirty, cold and I over payed for this room using hotels.com. Will not be using you guys again.
Stayed 1 night in Dec 2022
Response from DAVE on Jan 2, 2023
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our 24 hour front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.

2/10 Terrible

Peter

Stayed 1 night in Dec 2022

2/10 Terrible

Joshua

Stayed 1 night in Dec 2022

2/10 Terrible

Tracy

Stayed 1 night in Dec 2022

4/10 Poor

Jeannette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We had to ask for new sheets, as the sheets on one of our beds was dirty. There was no breakfast as advertised.
Stayed 1 night in Nov 2022
Response from Dave on Nov 28, 2022
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.

4/10 Poor

Dolores

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We only stayed one night while traveling further. Lights in vanity area were not working room appeared but floor was sticky to bare feet ( don’t know if it was cthe cleaner they used or what). Parking was tight and difficult to maneuver. It was easy access on and off Pennsylvania turnpike. Definitely not the 2 1/2 star rate no it has.
Stayed 1 night in Nov 2022
Response from DAVE on Nov 27, 2022
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our service to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We enjoy the wonderful comments. Again thank you for staying with us.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
We had 4 kids, room description said there was a pull out couch. There was not, it was a futon. There was no way 2 kids could fit. One ended up in a sleeping bag on the floor - which wasnt exactly clean.
Stayed 1 night in Oct 2022
Response from Dave on Nov 17, 2022
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At any time, during your stay, you may contact our 24-hour front desk staff if issues do arise, and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again.

2/10 Terrible

Michele

Liked: Staff & service
Disliked: Cleanliness