Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted May 12, 2015
Pros: The free breakfast was very good. The terrace was very nice and comfortable to sit outside and socialize.
Cons: The sofa bed mattress was very uncomfortable
The staff was very friendly. The rooms were clean and comfortable except for the sofa bed. It is a convenient location close to the university and had a free campus shuttle. The only other negative was having to pay $15.00 per night for parking
1 out of 5
by A verified travelerfrom delgado

Horrible customer service

Posted May 10, 2015
never stay there they have the most ignorant people who works the and they are no help with anything !!!!!!
Comment from Hotel Management
May 12, 2015 by RI Manager, Hotel Management
Dear Valued Guest, We are sorry to hear of your negative experience. The broad blanket statement provides us with no details as to where to begin in rectifying the matter. Your comments are not reflective of other experiences at our property as evidenced by the glowing customer service comments posted by other guests of this hotel on this site. We hope that we will be given a second chance to win you over as guest at our property. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

it's nice.

Posted May 6, 2015
Pros: the room is good. the breakfast and afternoon tea is great.
Cons: the registration and the parking is not so convient.
it' great for a whole family to stay in. to taste the food out of the room provided by the hotel. to live in the comfortble room of the hotel . it is really good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom memphis

very nice ,outstanding staff ,very close to the un

Posted May 3, 2015
Pros: excellant breakfast ,very efficeint staff.
Cons: mattress wasnot comfortable
Location: close to the university
very good,,excellant staff willing to do any thing to make my stay comfortable,good breakfast
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Allentown pa

Nice

Posted Apr 28, 2015
Ok At that rate they should not charge for parking
3 out of 5
by A verified traveler

Not as "pet friendly" as you're led to believe.

Posted Apr 24, 2015
Pros: Nice staff
Location: Close to university, which is what we were looking for. No restaurant or park within walking distance though, and surroundings not very pleasant.
I was shocked to find out on arrival that there is a $100 non refundable pet fee for a single night!!! Apparently this is a Marriott policy, but other hotels in the area charge anywhere from nothing, to 10-25$,to a $50 refundable deposit. And there is really no area easy to walk dogs from the hotel...busy street w lots of trash along broken sidewalks. Also a very odd layout of the hotel requires an elevator up from ground floor to reception, then another elevator up to rooms. Elevators were quick, staff was very friendly, but I won't stay here again. Fees like that need to be clearly stated at the time of online booking.
Comment from Hotel Management
Apr 27, 2015 by RI Management, Hotel Management
Dear Valued Guest, We are sorry that you were not aware of the pet fee. All information about the hotel comes from the hotel home page and is stated on the Expedia page when booking this property . The pet fee is $100 per stay. In your case it was for one night. For a guest staying a week it is still $100 for the entire stay. There are many options open to travelers. Perhaps our property is not a good fit for your needs. It is always a best practice to weigh all of the available options. Perhaps for a future stay our property will be a better option. Kind regards, RI Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Laurel, MD

Nice hotel close to CMU

Posted Apr 20, 2015
Reasonable priced hotel for college visit family. It provides free shuttle service to and from CMU and nearby attractions.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

OK Hotel

Posted Apr 19, 2015
Pros: Staff was very friendly and helpful.
Cons: maybe connect with a service that will delivery different cuisines.
Location: Was utilizing hotel for business, although traffic around hotel was light, entertainment around hotel was lacking. But to be fair I didn't seek much
Hotel was nice, staff was very good, room very clean but animal friendly. Barking dog was a bit annoying. Maybe floor should be designated dog friendly only. Also not many restaurants locally. Ordered delivery two out of four nights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Review of the hotel

Posted Apr 14, 2015
The hotel was in a great location. Felt safe. Close to all the activities we had planned. Friendly staff, great room, and nice breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Helpful staff, clean comfy room, a bit dated, nice to have free breakfast but quality of food was average.