Exterior

Reviews of The Westin Pittsburgh, a Marriott Hotel

4 out of 5
The Westin Pittsburgh, a Marriott Hotel
1000 Penn Ave, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Francheska

Traveled with family
They didn’t clean our room. We had to call for cleaning.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 19, 2024
Dear Francheska, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay; therefore, we are disappointed to learn about the housekeeping service issues you encountered. Your concerns have been shared with our associates, and we have taken appropriate action to ensure these issues are not repeated. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Pittsburgh.Be Well,Domenica Desantis,Director of Front Office

6/10 Okay

Chris

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom in hotel room was very outdated and dirty.
Stayed 2 nights in Mar 2024
Response from Director of Front Office on Mar 13, 2024
Dear Chris, Thank you for sharing your thoughts with us. We are sorry for not meeting your expectations with the upkeep of our bathroom. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate your feedback and hope to have another chance to provide you with the seamless stay you deserve. Be Well,Domenica Desantis,Director of Front Office

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Anya

Traveled with family
Liked: Staff & service
Disliked: Amenities
The location is great for a tournament being attached to the convention center. For the price, the hotel was average at best.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 10, 2024
Dear Anya, We focus on connecting with our guests and your feedback helps us strengthen our guest experience. We always want our guests to enjoy our optimal location, hospitality, and enhanced accommodations. Therefore, we are disappointed that your visit did not meet your expectations. Thank you for choosing us, and we hope you will give us another opportunity to confirm why we are an excellent value when visiting the area. We wish you all the best with your travels.Be Well,Domenica Desantis,Director of Front Office

4/10 Poor

Douglas R

Traveled with group, Traveled with pets
Billing for this stay has been a nightmare. The stay was incorrectly billed 3 times, placing a large sum of money on hold in my bank account causing immeasurable cash flow concerns for me. To date I still have a hold for nearly $600 on my account in addition to the balance paid for my two night stay.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 9, 2024
Dear Douglas, Thank you for your feedback. We regret any confusion regarding the charges on your card. We are glad we could connect with you, and resolve this to your satisfaction. We hope you will give us another try the next time you are in the area.Be Well,Domenica Desantis,Director of Front Office

10/10 Excellent

rick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the staff. Liked my room. Tv only worked some of the time however. Water and snacks too expensive! We had one complimentary water in our room for two people. Why not two? Why not four? Not enough breakfast options. Liked Bills Burgers and Bar.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 8, 2024
Dear Rick, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Pittsburgh. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We are also glad you loved your dining experience at Bills Burgers and Bar. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Domenica Desantis,Director of Front Office

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage is very tight. Suggest parking at convention center
Stayed 1 night in Jan 2024

6/10 Okay

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was disappointed that they didn't have a swimming pool, even though Google said they did. Checking in at first was very disheartening with one of their staff members, however when I received assurance from another staff member, checking in was a breeze.
Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 22, 2024
Dear Heather, We appreciate the time you took to share your comments. However, we regret not meeting some of your expectations. We continually strive to improve our guest experience and are grateful for your feedback. Thank you for your business, and we look forward to welcoming you again on your next visit to the area.Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Januery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 20, 2024
Dear Guest, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Pittsburgh and that our attentive associates helped elevate your time with us. We will share your enlivening comments with them and appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an executive suite. Obviously the room was recently renovated. Everything was in great condition and the bed was so comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Beautiful views of the city and gorgeous lobby.
Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 30, 2023
Dear Robert, Thank you for choosing The Westin Pittsburgh, and for your excellent review. We are thrilled to know you had a great stay, and that you especially loved our rejuvenating property with breathtaking views. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience. Happy Holidays and Happy New Year!Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 14, 2023
Dear Amy, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in Pittsburgh. We hope we will be your home whenever you are in the area.Be Well,Domenica DesantisDirector of Front Office

4/10 Poor

RAVINDERPAL

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was lengthy process
Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 6, 2023
Dear Ravinderpal, Thank you for choosing our hotel. We are pleased that you enjoyed your overall stay. However, we hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to Pittsburgh.Be Well,Domenica Desantis

8/10 Good

Sundeep

Stayed 2 nights in Nov 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel.
Stayed 2 nights in Nov 2023
Response from Director of Front Office on Nov 16, 2023
Dear Samantha, Thank you for choosing to stay with us and for sharing your review. We are delighted to read that you loved our urban oasis brimming with modern style and spacious accommodations along with the brilliant amenities we offer. We are pleased we could be a part of enhancing your time here in Pittsburgh, and we hope we will be your home whenever you are in the area. We look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

2/10 Terrible

Taylor

Traveled with group
Disliked: Staff & service
I had an awful experience with Expedia and this hotel. For the for days I was at the property I was charged twice. I spoke with three different managers and no one would rectify the situation.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 17, 2023
Dear Taylor, Thank you for choosing to stay with us. Please accept our apologies for the billing errors you encountered and for the lack of assistance from our end to rectify this. Providing exceptional customer service is a top priority for us; therefore, we deeply regret the lapse in our service standards. Having said that, we appreciate the opportunity to connect with you and have submitted the refund for the double charge. We would be grateful for your patience and understanding during this time.Sincerely, Hotel Management

10/10 Excellent

Jorge

Stayed 2 nights in Oct 2023

10/10 Excellent

Marija

Great stay; perfect bedding
Stayed 2 nights in Oct 2023

8/10 Good

STEVE

Stayed 2 nights in Oct 2023

6/10 Okay

james

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
This property is way overdue for a remodel. Standards seemed to slide during covid and haven’t rebounded. The restaurant in the hotel is nothing special but on the positive side there is a Starbucks and it has been cleaned up since the last time we were there.
Stayed 1 night in Oct 2023
Response from Director of Front Office on Oct 3, 2023
Dear James, Thank you for taking the time to share your review. While we are glad you liked our Starbucks, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your comments with the appropriate individuals responsible for our future modernization plans. We also apologize for the disappointing experience you had at our restaurant. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. Thank you again for your patience, and we hope to welcome you back soon.Be Well,Domenica DesantisDirector of Front Office

8/10 Good

Carole

Stayed 1 night in Sep 2023
Response from Director of Front Office on Nov 6, 2023
Dear Carole, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Pittsburgh. We look forward to welcoming you back on your next visit. Be Well,Domenica DesantisDirector of Front Office

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
49ers Steelers Game
Everyone was very friendly and helpful.
Stayed 1 night in Sep 2023

4/10 Poor

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was ok but rather impersonal. The room was very dusty and seemed like it had not been cleaned in a while. Upon my arrival in the room, I observed an open bar of soap in the soap dish on the bathroom sink that appeared to have been used. Location is convenient for city events and restaurants.
Stayed 2 nights in Sep 2023
Response from Director of Front Office on Sep 10, 2023
Dear Beverly, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the oversights made when servicing your guestroom. We have addressed this with our associates, and we will take the appropriate action to ensure this does not happen again. We hope to have another opportunity to provide you with the revitalizing experience you deserve.Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was nice and the bar was clean but drinks were a bit expensive but welcome to the new world controlled by democrats
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 4 nights in Aug 2023
Response from Director of Front Office on Sep 13, 2023
Dear Michael, Thank you for sharing the nice rating about your experience at The Westin Pittsburgh. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

2/10 Terrible

Joe

Stayed 1 night in Aug 2023
Response from Director of Front Office on Sep 9, 2023
Dear Joe, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Director of Front Office on Aug 9, 2023
Dear Sandra, Thank you for choosing The Westin Pittsburgh and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Director of Front Office on Aug 27, 2023
Dear Nancy, All of us at The Westin Pittsburgh appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Domenica Desantis,Director of Front Office

10/10 Excellent

Angel

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Stayed 1 night in Aug 2023
Response from Director of Front Office on Aug 27, 2023
Dear Lori, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Pittsburgh. We look forward to your return and wish you all the best with your future travels.Be Well,Domenica Desantis,Director of Front Office

6/10 Okay

VALERIE

Traveled with family
Liked: Property conditions & facilities
Below my expectations
Great location! When we arrived there was no parking available so by the time we parked next door and thwn waited a VERY long time for checkbin, it took an hor from arrival to being in our room. For the price, I was disappointed there was no pool, no included breakfast, not even a microwave in the rooms. I would stay again because of the convenience of the location but it was definitely not ehat I expected from a Westin
Stayed 4 nights in Jul 2023

10/10 Excellent

Ehab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especially Jared at front desk was very helpful
Stayed 1 night in Jul 2023
Response from Director of Front Office on Jul 29, 2023
Dear Ehab, Thank you for your recent stay at The Westin Pittsburgh and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Jared, and thank them personally for the work that they are doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Be Well,Domenica DesantisDirector of Front Office

10/10 Excellent

Roberta

Stayed 1 night in Jul 2023

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property. Very nice place
Stayed 1 night in Jul 2023

6/10 Okay

Jenna

Traveled with group
Liked: Cleanliness, property conditions & facilities
I would not stay here again for another event. The rooms were not ready.
Stayed 1 night in Jun 2023

10/10 Excellent

Rachel

Stayed 1 night in Jun 2023
Response from Director of Front Office on Jul 11, 2023
Dear Rachel, Thank you for rating your stay at The Westin Pittsburgh. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well,Domenica DesantisDirector of Front Office

4/10 Poor

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Our room was not ready until 8pm! We know it was super busy with Taylor Swift in town, but we paid a very expensive rate, and expected our rooms to be ready no later than 5pm. An 8pm check in time is not acceptable, no discounts, complimentary food or beverage was offered for this very large inconvenience.
Stayed 1 night in Jun 2023
Response from Director of Front Office on Jun 21, 2023
Dear Stephanie, Thank you for choosing us and for taking the time to post a review. Our focus is on giving each guest an enriching experience with meaningful and intuitive service; therefore, we sincerely apologize for the delay in providing you with your guestroom. Please be assured that this was an isolated instance. We also regret knowing about your disappointment with our associates for not handling the situation in the best way. Kindly allow us some time to see what best we can do for you. Your patience is appreciated, and we hope we can be of your service. Be Well,Jacqueline LeghartDirector of Front Office

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

Niharika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is top notch
Stayed 1 night in Jun 2023

10/10 Excellent

Briana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was more than amazing and accommodating to the people staying for the Taylor Swift concert. They dedicated all of the ballrooms and conference rooms as a space to get ready before check in was available. Very thoughtful on their part.
Stayed 1 night in Jun 2023
Response from Director of Front Office on Jun 19, 2023
Dear Briana, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Pittsburgh and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them and appreciate your recognition of their excellent service. We look forward to your next visit.Be Well,Jacqueline Leghart,Director of Front Office

4/10 Poor

Maureen

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beware if busy weekend
Taylor Swift weekend- couldn’t park even though said parking was available. Sold their spots to make money instead of valet available. Couldn’t use Bonvoy as wasn’t working AND took over 2 hours to check in and many rooms not ready. The hotel SHOULD HAVE prepared as Pittsburgh had been talking about it for MONTHS. VERY DISAPPOINTING
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Bryan

Stayed 4 nights in Jun 2023
Response from Director of Front Office on Aug 1, 2023
Dear Bryan, All of us at The Westin Pittsburgh appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Domenica Desantis,Director of Front Office