Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything.

Posted Dec 2, 2014
Pros: location
Cons: needs to be updated and better amenities
Location: there's everything close by. it's perfect.
Experience was nice. You can tell the hotel has been around for a while cause it seems somewhat weathered. I think they're starting their reno's soon, so that might help in future overall ratings. Still, nice clean place. i would stay there again.
Comment from Hotel Management
Dec 4, 2014 by WestinPittsburgh, Hotel Management
Hello! Some very exciting happenings are underway as we prepare to unveil a new hotel lobby experience! We are working hard to make our hotel an even more inviting atmosphere for you to relax and connect with friends, family and colleagues. Design consideration was given to creating a travel experience that is equal parts comfort, convenience and sophistication. We can't wait to have you back for another visit to see the results.
2 out of 5
by A verified travelerfrom Gibsonia, PA

Westin - A hotel for business travelers

Posted Dec 1, 2014
Pros: It was a place to sleep after city entertainment event
Cons: Self Parking - Mark spaces that are closest to the Hotel entrances. "Shuttle" service non-existent, does not operate past 10pm. Staff did not assist.
Location: Too far from city center. No lounge or local establishments to visit. Too far from entertainment complex. Valet parking - a 'hot' mess (pricey too).
Overall, disappointed with this booking; not worth the cost
Comment from Hotel Management
Dec 4, 2014 by WestinPittsburgh, Hotel Management
Dear Tim; thank you for your feedback regarding your recent stay with us at the Westin Convention Center Pittsburgh. We are truly sorry to hear of the inconsistencies during your stay and the fact that we did not meet your expectations. While we do have a lounge on our second floor, there are many outside establishments within walking distance, mere blocks from the hotel. We truly apologize that the staff did not assist you with this and will follow up immediately. Thank you again for the information. We hope to have another chance to better serve you in the near future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Excellent!

Posted Nov 17, 2014
Pros: Everything was wonderful!
Cons: Nothing at all!
Location: It was in Downtown Pittsburgh 10 minutes from Casino.
The staff were very professional and friendly! I truly enjoyed my stay!
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Dear Tom; we're so happy that you enjoyed your stay! We will share your thoughts with our staff and really focus on this. Hopefully you will be back soon for another visit. Have a great day!
3 out of 5
by A verified travelerfrom Peoria, IL

Could use an update!

Posted Nov 4, 2014
Pros: Location seemed good.
Cons: Needs an update.
Location: Short subway from Heinz Field, walking distance to the Strip and many good restaurants.
It was a good location but the rooms were dated and the amenities lacking compared to other Westin's. It used to be a doubletree and that was obvious. Rooms were noisy, you could hear people in the bathrooms showering.
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Thank you for the feedback regarding your recent stay; we appreciate the input about amenities in the rooms and will look into updating them per Starwood standard. We hope that you return soon so we can impress on the second visit. Be well!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wv

Hotel close to lot things downtown Pittsburgh

Posted Nov 4, 2014
Room very nice and bed linens comfortable and Down comforter very nice. Fire alarm went off 630 am, so that was annoying. Stay overall very good.
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Thank you for the nice review regarding your stay with us at Westin Pittsburgh! We appreciate the kind words about our guestrooms and Heavenly Bed linen. We are sorry that the fire alarm happened to go off and disturb your morning, but thank you for being understanding for typical procedures. We assure you a smooth and problem free stay during your next visit! Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Very comfortable ... great staff and i really enjoyed the stay !
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Great to hear! We are happy to have exceeded your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom State College, PA

Good centralized location

Posted Oct 17, 2014
Stayed there after a concert at the Consol. Well within walking distance to all the sports venues. Staff very nice and helpful. Beds were very comfortable. Overall a pleasant experience. A little pricey though.
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Lovely comments; we can't agree more about the staff being so nice and helpful. We are glad to have been so convenient location-wise for your visit. Hope to see you again soon with us!
3 out of 5
by A verified travelerfrom Toronto

A little disappointed

Posted Oct 14, 2014
Pros: The best thing for this hotel is the location near The Strip. You are only about 10 mins walking distances.
Cons: Expect more from Westin at this room rate.
Location: The Strip! A must go and only 10 mins walk. You can leave your car at the hotel.
This hotel is not hard to find. Is just right off the highway with lots of parking spaces (additional cost). We stayed only for one night with my 3.5 yrs old son for the Thanksgiving long weekend (Canada). We were a little disappointed with the room given to us. The front desk person clearly know that my son was with us (cause they said "Hi" to each other). He gave us a room right next to the elevator on the 19th floor. All night long, we can hear a train passing by because of the elevator moving up and down. I mean all night!! Because my son couldn't sleep. We don't normally complain, so we mentioned to the "same front desk person" the next morning...I wasn't happy with the response at all. He said "how was your stay?" I said "it was pretty noisy and my son kept on waking up" He replied "oh yeah, because you guys are right by the elevator" took my room cards and "bye". Other than that, in general the hotel room is not bad, but actually a 2.5 Star Inn at Grove City was much nicer. The toilet seat was still dirty.
Comment from Hotel Management
Nov 25, 2014 by WestinPittsburgh, Hotel Management
Dear Andrew; thank you for your feedback. It's truly disappointing to hear about the interaction with our staff members. Please know that this is not Westin standard and we find it unacceptable. We will follow up on this interaction. We also apologize for the guestroom issue in your bathroom that you encountered. We will be sure to relay all of this feedback to the necessary departments to ensure that it is rectified. Thank you again for following up with us. We hope that you return for a second visit so that we can make up for the sad first impression. Be well!
3 out of 5
by A verified travelerfrom Maryland

Good hotel for drunks

Posted Sep 29, 2014
This hotel seems to attract the rowdy crowd. We were woken up twice - at 4 am and then at 4:30 am - by 2 different groups, singing, cursing, yelling, banging on doors in the hallways. It was an older crowd - men and women in their 50's. The walls are paper thin, you can hear EVERYTHING. I ended up calling hotel security. On top of that, at 2:30 am our thermostat blew a fuse and there was no AC in the room for the rest of the evening. And the bed was too soft. Otherwise, a perfect stay...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mississippi

nice hotel

Posted Sep 27, 2014
Pros: Location
Cons: Wifi service
Location: Great places to eat and see all within walking distance!
Hotel was very nice with a few quickly corrected glitches. Great location!