Ratings based on 674 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Visit to Pittsburgh

Posted Jul 27, 2015
Pros: Location, clean rooms, comfortable bed.
Cons: Didn't see a sundries stand -
Location: PNC Park, National Aviary - great location for walking or short cab rides.
Very nice hotel. Went there to see baseball game over the weekend. Hotel is nearby everything we needed. Visited the National Aviary $5 ride one way (not incl tip).
5 out of 5
Recommended
for Everyone
by A verified traveler from Bossier City, LA

Posted Jul 23, 2015
Cons: Pillow options, I.e. One side firm , other side soft.
Location: Location next to convention was very good.
Sorry That internet was not free, as it is in most hotels. We noticed that prices in Pittsburgh were high compared to other parts of the country. We were very pleased that we had Starbuck's coffee in our room. Pillows were too soft, no option to have firmer pillows, as it is in lots of other hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

hotel of the future (nod to "The Honeymooners")

Posted Jul 4, 2015
The beds envelop and caress you. You will miss them when you leave. Excellent in-room dining and not that expensive. Quick and friendly service at every level. Excellent location. Wonderful pool (long enough for laps) and gym. Clean and beautiful. Wonderful views as long as you turn away from the ugliest building ever built, the David Lawrence Convention Center, which looks like a giant folding lawn chair or metal preying mantis.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great hotel

Posted Jun 29, 2015
Rooms are very clean and contemporary decor. Lobby is very nice and a restaurant open. Room service is delicious with healthy choices (menu).
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Good hotel in heart of the city

Posted Jun 28, 2015
Modern updates in a classic building. Close to tons of dining and nightlife.
1 out of 5
by A verified traveler from Cleveland, OH

Aweful elevators, be prepared to wait.

Posted Jun 26, 2015
The elevators at this hotel are a nightmare. You have to put your floor number into a que and then wait. For example, it would tell us to get on Elevator A but when it arrived, there would be 50 people ahead of us. They had 5 elevators running and we would typically have to wait for 3 or 4 elevators. Now for the room. The electrical switch was messed up. The light in the entrance as on and once we finally figured out how to turn it off, it also turned off the lights in the bathroom! However, we couldn't fid a way to turn either back on again! At 1 am, we didn't feel like calling maintenance so we lived with it. That meant a dark shower, trip to the bathroom and no shave. If I had to get ready for a convention, I would be screwed. Instead, I was out-of-town for a concert which the front staff knew. The didn't recommend I use the free T-line. They gave me walking directions to Heinz Field! Also, when I asked for recommendations for places to eat, the ONLY place that I was given by 5 different people was Bill's Burgers, their new in-house place. Finally, check-in was a 3 and they were sold out. They were not prepared for the rush. No valet service for the car and no help with baggage.
2 out of 5
by A verified traveler from Maryland

dog trouble

Posted Jun 22, 2015
Pros: The hotel staff was very friendly.
Cons: Stop allowing pets. If pets are allowed, require that they not be left unattended. Do not book guests without pets on the same floor as guests with.
Location: A little over a mile to Heinz Field. Use the "T" to get around.
We stayed on the seventh floor. Unfortunately, this hotel allows dogs in the rooms. A woman left her dog in the room unattended for seven hours! The dog barked constantly. After midnight we had security contact the dog's owner and were told she was "on her way" back. She finally arrived to quiet the dog. Everyone complained about the hotel elevators. They have five elevators, but there did not seem to be all working. They have a new system in which you press your floor number at the time you ask for the elevator to come to your floor. Once on the elevator there are no buttons. The main problem was that this system was incredibly slow. I had booked a king bed through Expedia. I was given a room with two double beds. The staff explained that rooms booked through third parties such as Expedia may request accommodations, but priority if given to guests who book directly through the hotel. There is no complimentary breakfast. The buffet available in the hotel restaurant is over priced for mediocre food. On the positive side, the hotel staff was very friendly. The hotel provided a shuttle to Heinz Field which was much appreciated.
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia, Pa.

Westin Hotel in Pittsburgh

Posted Jun 22, 2015
Pros: Everything!
Cons: When you pull up to register, they need to inform you that unless you use Valet Parking, you cannot take your car in and out during your trip..
Location: Great!
It was a great experience! The hotel was beautiful and the staff outstanding. We were in the middle of all the action, everything was in walking distance. Had a wonderful time!
3 out of 5
Recommended
for Everyone
by A verified traveler

my recent stay

Posted Jun 15, 2015
over all my stay was good, BUT the t.v was horrible . satellite kept going out and the picture was fuzzy.WAS not h.d. plus elevator was full all the time in the mornings.
3 out of 5
Recommended
for Everyone
by A verified traveler from Köln

Standard Kongresshotel

Posted Jun 15, 2015
Hotel ist für Geschäftsreisende gedacht. Zimmer etwas zu klein und laut. Indoorpool ist viel zu klein, Sportbereich auch nicht übermäßig gut ausgestattet. Andere Hotels von Westin sind deutlich besser ausgestattet.