Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Wyndham Garden Pittsburgh Airport

3 out of 5
Wyndham Garden Pittsburgh Airport
1 Industry Lane, Pittsburgh, PA

Reviews

6.6
Rating 10 - Excellent. 220 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 197 out of 1003 reviews" "
Rating 4 - Poor. 175 out of 1003 reviews" "
Rating 2 - Terrible. 151 out of 1003 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had holes in ceiling, no dining or bar options as advertised.
Stayed 1 night in Mar 2024
Response from Front desk Supervisor on Mar 3, 2024
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. We have updated our website to reflect the renovations we do have taking place and we are sorry for any inconvenience this may have caused Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

4/10 Poor

Tamekia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room, walls and doors were dirty. Hotel appears to be an older location but older shouldn't mean dirty and unkept. Ice machine only worked on one floor and it had black stuff coming out of the machine onto the ice.
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 19, 2024
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Under renovation but good considering
Stayed 2 nights in Feb 2024
Response from Front desk supervisor on Feb 18, 2024
Thank you for taking the time to provide us with a review, we hope you visit again soon!

4/10 Poor

Gregory

Traveled with partner
Disliked: Staff & service, amenities
Check in was fine and I understand they are remodeling, when I asked the woman at check in what time coffee would be ready in am, as we had an early flight she said there was always coffee available. This am at 530 my husband went down and there was no coffee, the girl at the front desk said it wouldnt be ready until 630. At 645 when we went down to leave she was just starting to set out the breakfast and still no coffee for us or the other people trying to get to their flights. When I asked her she was extremely rude and dismissive. The room was clean and comfortable.
Response from Front desk on Jan 31, 2024
Thank you for your review. Coffee is 24 hours, however your husband was advised fresh coffee would be at 6:30 for breakfast time, since we make fresh coffee every 4 hours on schedule. When you saw our front desk worker in the middle of finishing set up for breakfast . You then proceeded to ask her where was breakfast that it was 6:45. She advised you she was currently finishing setting it up. She advised you unfortunately she was the only worker at that time. You told her that was not your problem, proceeded to curse at the worker, and before the worker could respond you walked off. However, we do want to inform you at that time our front desk worker is the only one to set up breakfast, make fresh coffee, check in/out guest, set up reservations, and answer phones. We do apologize for this inconvenience. Thank you,Wyndham front desk

2/10 Terrible

Stephanie, POLAND

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived at property , to check
Stayed 1 night in Jan 2024
Response from Front desk on Jan 26, 2024
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 Okay

MONIQUE

In a very industrial area, this property is best suited to people doing business in the area. Under heavy renovations, the price was right for the condition of the place.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 24, 2024
Thank you for taking the time to provide us with a review, we hope you visit again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Wyndham Garden of Nothing.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 Okay

Shawna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

2/10 Terrible

Mary, Erie

Disliked: Property conditions & facilities
The unit had no heat had to move. No water pressure to flush toilet or shower. The heater in 2nd room only worked on high fan and would heat then need to turn off to cool temp. There is no way to eat a meal except a grab and go breakfast. Finally, in the middle of nowhere. For a Wyndham it was a pathetic example of relaxation. We were not happy at all.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

10/10 Excellent

Lillian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

2/10 Terrible

Luis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow is all i can say. At check in, I asked for adjoining rooms and was told hotel was sold out, i laughed at the lady as we were only the 5th car on the whole property. After huff and puff we got adjoining rooms. Restaurant has been closed since pre-Covid, breakfast was only bagels and pre wrapped muffins. Coffee tasted like dirt. Our room was dated and smelled like a museum. Place is gross and dated and in the middle of No Mans Land. Not remotely close to the airport.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 5, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. We were sold out that day. You had requested for 2 queen adjoining rooms and we hardly had queens available. We did our best to accomodate you. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded area little known hotel from the early 70s being upgraded. Management was very friendly and helpful.
Stayed 5 nights in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 Excellent

Theodore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located conveniently near Pittsburgh international Airport.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences ever! Front desk young woman lied to me 3 times! Terrible attitude. I asked for room on top floor to limit noise, she gave me 2nd floor & said twice it was the top. The property was very empty & in poor condition so I thought they weren’t using the 3rd & 4th floors. Lost valuable sleep as she put someone above me & I was woken up 3 times during the night. She also tried to charge me an extra $25 for checking in at 1 pm! It’s obvious they are having severe financial issues & the hotel needs a new owner!! Stayed here many times when it was a Sheraton & in great condition- it’s not anymore! Stay anywhere else! Don’t know how it can be a Wyndham & it damages their reputation. No airport shuttle as was listed & restaurant has been closed for 2 yrs! Not even an ice machine. Sad to see this happen to a once great property. It’s in a remote area and no lighting on the long driveway to the hotel.
Stayed 1 night in Nov 2023
Response from Front desk on Nov 28, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Our check in time is not until 3 p.m. and if any guests check in before 12 p.m. we charge them a 25.00 early check in fee, however we did not charge you 25.00. Had you informed the front desk of the noise we would have helped you out with that. We have mentioned on all the websites that our shuttle is not operating.Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed for an evening to be near the airport for an early flight. The bathroom walls were dirty, the bathtub/shpwer was so gross we would not use it. There was a pink soap scim stain arou d the drain and mildew stains surrounding..
Stayed 1 night in Nov 2023
Response from Front desk. on Nov 26, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 Okay

Angela, Cincinnati

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

2/10 Terrible

Jerry

Bathtub “Corner” in RM. 214 was either filthy or it was Mold. No Microwave. Property has no Signs directing you thru the 75 Street's and Buildings in the the Park from the time you take exit 56 off of 376 in Pittsburgh. I am 71 years old and can’t do GPS. Television choices sucked.
Stayed 1 night in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 Good

Cynthia E., Rosedale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay were there for 2 nights. Very comfortable.
Stayed 2 nights in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

8/10 Good

Joeanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Alright! We expected a little more modern place.
Stayed 1 night in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities
Needs an up grade
The room is clean. But it was in desperate need of work. Ice machine on the second floor wasn’t working and had mold in it. When we went to check out, I had a holler to get somebody to come to the desk because I needed a receipt. It was in the cart for me to take my luggage from my room to the lower floor. When I said something to the clerk, he goes well people must’ve had it in their room. Had a sign for pool but no pool.
Stayed 1 night in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 Okay

Keith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

8/10 Good

Iris Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

8/10 Good

Nakia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
This was a business trip to Pittsburg. Room comfort was great for what I needed it for-sleep/shower. Also the room smelled good. Breakfast was very limited. Also the ice machine and vending machines on the floor didn't work. The front desk was very helpful.
Stayed 3 nights in Nov 2023
Response from Front desk on Nov 13, 2023
Thank you so much for your review we really appreciate all feedback.

10/10 Excellent

Gideon

Stayed 4 nights in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Staff is great, room is fine, but don’t like going outside and having people come over to me begging for cigarettes and change, This needs to be addressed before something happens! I’m here for the Steelers game, not giving the homeless cigarettes and change!
Stayed 1 night in Nov 2023
Response from Front desk on Nov 13, 2023
First and foremost thank you for your review we appreciate all feedback.We are very sorry for your experience outside we were not aware of that happening and if we see if we will address it.Thank you

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from front desk on Nov 15, 2023
Thank you for your review.

4/10 Poor

Jesse

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
This hotel should be closed down. It is in the middle of a huge office area and it should draw lots of traveling executives. The restaurant is closed and their "breakfast" is prewrapped muffins and bagels with milk or orange juice. I checked in at 2AM because my flight was late and there was some random guy in shorts and a tank top sitting in the lobby. I thought he might be the night attendant, but he wasn't. The person that checked me in was pleasant enough, but couldn't really help me locate anything around the hotel that might be open 24 hours. There were signs up that said pardon our construction, but there was no construction. I think they just put those up so they could get away with how dirty the place one. There was smashed bugs on the wall of my room, mold around the tub, hair hanging from the ceiling, writing on the wall, and the floors hadn't been vacuumed in months. I watched the cleaning staff the next day go in and out of rooms to clean, but I never saw anyone run a vacuum which explains a lot. The complimentary soap bottles were all half full with makes me wonder if they even change them out. Overall, this hotel was terrible and I don't recommend anyone actually stay there!
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 7, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Did not meet expectations
The curtains were ripped, and I'm pretty sure I was charged for requesting new towels. Their free "breakfast" was bagels, nutri-grain bars and cereal. While the staff is very friendly and helpful, I couldn't help but feel underwhelmed.
Stayed 3 nights in Nov 2023
Response from Front Desk. on Nov 6, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. We do not charge any guest for extra towels. Thank you!

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities
rooms had old furniture
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

8/10 Good

Eric

Liked: Cleanliness, staff & service
Disliked: Amenities
For a 3 star hotel, I expected a little more. I've stayed in 2 star hotels and had similar experiences. One thing that stuck out was no vending machines on all floors. There was an ice machine, but no machine for drinks. If you wanted bottled water or soda you had to go to the lobby for it.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

4/10 Poor

Rodeshia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
As a returning customer I thought customer service would have been better period. Im in the area for a game. This is my 2nd time visiting the 1st time was great no problem at all, this time not so much first I arrived early I don't like the fact that this hotel charged me 25 dollars extra to checkin and they had empty rooms I dont see why that should have been an issue makes no since tome you have rooms available. 2nd although this was a better looking room than before, some of my towels were dirty and these are white towels looked smut or something. Good thing I bring my own linen when I travel for that reason. The next time im in town I will probably choose somewhere else. There ither things too but I'm over it.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences.

10/10 Excellent

Lakeisha

Traveled with partner
Liked: Cleanliness, staff & service
The staff was inviting and informative. Bed was comfy and room and bathroom were clean. Very quiet area. Convenient to everything! . Could use some upgrades in bathroom. Otherwise, a great and comfortable place to stay for the cost!!
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

6/10 Okay

Santanna

Traveled with partner
Disliked: Amenities, property conditions & facilities
I did not like the smell of the hallways and the bathroom could use a little upgrade
Stayed 4 nights in Sep 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences

4/10 Poor

Matt

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water at all. Hotel was dated. Breakfast was a joke a bagel and a muffin. Hotel smelled like old smoke, stains on all the carpets.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Our hot water was fixed within a couple of hours.

4/10 Poor

Kyle

Liked: Staff & service, property conditions & facilities
Boiler broken, no hot water, staff suggested reaching out for discount
Stayed 1 night in Oct 2023
Response from Front desk on Nov 4, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Our hot water was fixed the same day within a couple of hours.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel staff were rude at check in and the carpets were gross. The hallways smelled and I would not stay here again
Stayed 1 night in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for your review your feedback is appreciated

4/10 Poor

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for your review your feedback is appreciated

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and the beds were comfortable. Close to the airport but it was very quiet. Slept like a baby the 1 night we stayed there
Stayed 1 night in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for your review your feedback is important to us.

6/10 Okay

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for your review your feedback is appreciated

6/10 Okay

James, Suffolk

Traveled with family
Liked: Staff & service, amenities
While there was limited staff (No Daily Housekeeping), all employees were very friendly and helpful. Location was a little out of the way, but there wasn’t any noise. Very quiet.
Stayed 5 nights in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for your review your feedback is important to us.

6/10 Okay

Lela

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
You get what you pay for, not the worst place to stay, but don't expect anything special. Wish their bar/restaurant was stocked and staffed. Not much nearby.
Stayed 1 night in Oct 2023
Response from front desk on Oct 27, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences

2/10 Terrible

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty no pool no food no vending only 1 ice machine
Stayed 2 nights in Sep 2023
Response from front desk on Oct 27, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences

10/10 Excellent

Stacy

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I only stayed two nights and both nights there was someone next door who was on the phone for hours past 11pm. Sunday morning because it was a game day my one neighbors were yelling and cheering at 7am. They also had the door to their room blocked open for easy entry which meant it kept banging and making a loud noise. There was also a lot of hair in the bathroom like the mop used was dirty.
Stayed 2 nights in Oct 2023
Response from front desk on Oct 12, 2023
Thank you for your review your feedback is appreciated

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from front desk on Oct 12, 2023
Thank you for your review your feedback is appreciated

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
The hotel is very old! It needs to be refurbrished. No maid service and only a grab-n-go breakfast. Although the reservation staff was very friendly.
Stayed 3 nights in Oct 2023
Response from front desk on Oct 12, 2023
Thank you for your review your feedback is appreciated.

2/10 Terrible

Jegan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is in the middle of nowhere and their restaurant was closed. Bugs crawling on window curtain and ceiling. Rooms weren’t blocking any sound at all.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 8, 2023
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences.

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet Place
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 8, 2023
Thank you for taking the time to provide us with a review, we hope you visit again soon!