Exterior

Reviews of Crowne Plaza Princeton, an IHG Hotel

3.5 out of 5
Crowne Plaza Princeton, an IHG Hotel
900 Scudders Mill Road, Plainsboro, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1003 reviews" "
Rating 8 - Good. 283 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meagan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEYOND Fantastic service staff ~ top notch customer care team! Thank you ALL so much! Love you all!!!!
Stayed 2 nights in Mar 2024
Response from Richard G on Mar 25, 2024
Thank you for your comments, rating and review!

8/10 Good

Nedim

Good
Response from Richard G on Mar 19, 2024
Thanks for your rating and comment!

8/10 Good

Sachi

Traveled with group
Liked: Cleanliness, staff & service
Spacious room & clean property
Stayed 1 night in Feb 2024
Response from Richard G on Mar 19, 2024
Thanks for your rating and comments!

6/10 Okay

Gnanasakaran

Stayed 1 night in Feb 2024
Response from Richard G on Mar 25, 2024
Thanks for your rating!

8/10 Good

Christopher, PORT BARRINGTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean. Very good housekeeping. Good front desk service. Food was decent but unremarkable. With limited dining options in the immediate area, I would have liked longer hours of food service.
Stayed 3 nights in Jan 2024
Response from Richard G on Feb 6, 2024
Thanks for y0ur review and comments!

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Richard G on Mar 25, 2024
Thanks for your rating!

8/10 Good

KOSHAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Jennifer at the check in counter and her help to fix the rooms. 5 stars to her. I have never had a helpful person.
Stayed 1 night in Jan 2024
Response from Richard G on Feb 2, 2024
Thanks for your review and comments!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard G on Feb 2, 2024
Thanks for your rating!

6/10 Okay

Malika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This has been my go to place for rest and relaxation for 10 years. It has changed. No more buffet, you order from a menu and it takes all day to be served. Pool is almost never operating,no spa. I do love the staff!! Very friendly and cooperative and available to help!!
Stayed 1 night in Dec 2023
Response from Richard G on Feb 2, 2024
Thanks for your review and comments. The pool remodel and updates have been completed. The breakfast buffet is back on Saturday and Sunday! Thanks!

8/10 Good

Yessenia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super good
Stayed 1 night in Dec 2023
Response from Richard G on Jan 2, 2024
Thanks for your rating and comments!

8/10 Good

Diane

Response from Richard G on Feb 6, 2024
Thanks for your rating!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days
Had a meeting to do nearby, stayed here at the Crowne Plaza because it was close by, but I have stayed here before never any issues with hotel.
Stayed 3 nights in Nov 2023
Response from Richard G on Dec 18, 2023
Thanks for your rating and review!

8/10 Good

Ryuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Richard G on Nov 13, 2023
Thanks for your rating!

8/10 Good

elizabeth, Orange

Stayed 2 nights in Oct 2023
Response from Richard G on Dec 1, 2023
Thanks for your rating!

4/10 Poor

Denise

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so Good
Stayed 2 nights in Oct 2023
Response from Richard G on Nov 2, 2023
Thanks for your review and comments. We apologize for mot living up to your expectations.

6/10 Okay

Blanca De La

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Room I was given reeked of urine and had hair in shower tub.
Stayed 3 nights in Oct 2023
Response from Richard G on Nov 2, 2023
Our apologies for your experience. We are always ready to move you to a room that is clean and ready. Again, our apologies. Room cleanliness is very important and a top priority for us.

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Richard G on Nov 2, 2023
Thanks for your review and rating!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great
Stayed 1 night in Oct 2023
Response from Richard G on Nov 2, 2023
Thanks for your review and comments!

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms were clean and beds we’re comfortable. Would definitely stay here again!
Stayed 3 nights in Oct 2023
Response from Richard G on Nov 2, 2023
Thanks for your review and comments!

8/10 Good

Sanjay

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was amazing! Felt like a safe area. Property looks like it has seen some better days—old and outdated. There is nowhere to plug in your devices, laptop, etc without unplugging a lamp or TV box (wait, that’s still a thing?!).
Stayed 2 nights in Oct 2023
Response from Richard G on Nov 2, 2023
Thanks for your review and comments. We have begun installing new USB and USC ports that are easily accessible in our rooms.

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely delightful! Staff and the room!
Stayed 2 nights in Oct 2023
Response from Richard G on Oct 10, 2023
Thanks for your rating and comments!

10/10 Excellent

Bruce

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service. My room was ready early.
Stayed 1 night in Sep 2023
Response from Richard G on Oct 2, 2023
Thanks for your comments and rating!

8/10 Good

Yerik

Stayed 2 nights in Sep 2023
Response from Richard G on Nov 2, 2023
Thanks for your review!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Richard G on Oct 2, 2023
Thanks for your rating!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, room comfort
VERY NICE HOTEL
Stayed 1 night in Sep 2023
Response from Richard G on Oct 2, 2023
Thanks for your comments and rating!

8/10 Good

Jessica, Wheatley Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The water got very hot which I enjoyed. I didn’t like the stains in the fabric on the chair in the room and the peeling paint on the ceiling in the bathroom. Other than those two things my stay was enjoyable peaceful and comfortable.
Stayed 1 night in Sep 2023
Response from Richard G on Oct 2, 2023
Thank you for your comments and rating. We are addressing the areas of concern you noted!

10/10 Excellent

Anand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Excellent service and comfortable rooms at Crowne Plaza Hotel make for an enjoyable stay."
Stayed 3 nights in Sep 2023
Response from Richard G on Oct 2, 2023
Thanks for your comments and rating!

2/10 Terrible

Sandra

Traveled with family
Disliked: Staff & service
Not very accommodating
We had really wanted to stay here; but, due to business changes, we had to cancel. Totally unexpected and we had hoped the hotel would accommodate our request to cancel. We gave them lots of notice. SO sad.
Stayed 1 night in Aug 2023
Response from Richard G on Oct 2, 2023
Thanks for your comments. Unfortunately, we are not able to accommodate the refund due to the type of reservation made for your stay. We always recommend booking our best rate on the hotel website that affords the most flexibility when your plans change.

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Sep 2023
Response from Richard G on Sep 6, 2023
Thanks for your rating and comments!

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Richard G on Sep 6, 2023
Thanks for your rating!

6/10 Okay

Carin

Liked: Staff & service
Crowne Plaza Princeton, an IHG Hotel is located just off Route 1, convenient travel to Princeton and shopping. But the hotel itself is going downhill. One of the elevators was not working, my room is not really clean, Friday night the parking lot was full, then Sunday was almost empty. Suggestions for improvement: 1. Keep the rooms and hallways clean. 2. Make sure all facilities and elevators are working properly. 3. Return to the image of the Crowne Plaza Princeton for conference or build a new business image.
Stayed 2 nights in Aug 2023
Response from Richard G on Aug 31, 2023
Thank you for your rating and review! We are working on the elevator upgrades and focusing on the high traffic area cleanliness.

8/10 Good

Buffy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Richard G on Aug 28, 2023
Thanks for your rating!

8/10 Good

Doreen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Richard G on Aug 31, 2023
Thanks for y9ur rating!

6/10 Okay

Omun

Traveled with family
Torn carpet and clogged shower drain
Stayed 1 night in Aug 2023
Response from Richard G on Aug 28, 2023
Thanks for your comments and observations. Our Engineering team will correct the issues noted.

6/10 Okay

Omun

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Richard G on Aug 28, 2023
Thanks for your rating. We look forward to providing a better stay next time!

2/10 Terrible

Beverly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!!! This place is an outdated bug infested hellhole! I booked this bed bug motel for 3 nights and on the very first night I was awaken in the middle of the morning feeling some sort of crawling sensation, only to discover several bugs in my bed!!! My family & I immediately packed our bags and demanded a full refund and was told by the incompetent manager by the name of Sonja “in order to look into a refund, I must contact the bug company first”. What sense does that make? What does the customer have to do with your bug infested property?!?!? Why would or should I have to wait to get a refund for the exterminator to confirm that your property is infested! I wish I had researched more thoroughly. After speaking to the idiot Sonja, I specifically filtered and searched Google reviews for the word “bug” and found multiple of customers had similar experiences. This place has a MAJOR bug issue. The entire property is dated. Chipped paint everywhere, trash in the conman area. I noticed 2 out of order signs on elevators and the one that worked was slow AF! This is the most disgusting hotel I have ever stayed at! Room smelled like mildew, stains everywhere. Carpet coming apart. There has to be numerous health code violations going on at this location. I’m appalled they’re actually in business. In addition to the items mentioned above, the customer service is deplorable! Upon arrival, I asked Jessica for additional washcloths and never received them. STAY CLEAR AWAY!!!
Stayed 3 nights in Aug 2023
Response from Richard G on Aug 31, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments about the bugs are completely false. Your room was inspected by an outside certified pest control company and no insect activity was detected. Our servers are required to confirm whether or not breakfast is included to ensure there are no unnecessary charges to guests' bills. We continually work to improve our guest experience.

10/10 Excellent

Hinal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great service!
Front desk service was excellent. Unfortunately, I did not get the name of the amazing front desk rep. She was friendly, fast, and so helpful. Housekeeping was also friendly and cleaned every day of our stay. This is usually our go to hotel when visiting NJ and from our last trip in 2019 to now the room notably the washroom was a bit tired with peeling paint on ceiling. But it was clean well! Overall, the service and effort of this hotel made it a great stay and we look forward to our stay here on our next visit!
Stayed 2 nights in Aug 2023
Response from Richard G on Aug 28, 2023
Thanks for your rating, comments and kind words for our team and facilities!

8/10 Good

ENRIQUE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was too far from the principal door. There is no truth to reach the vehicles.
Stayed 2 nights in Aug 2023
Response from Richard G on Aug 28, 2023
Thanks for your rating and comments!

6/10 Okay

JasvinderJeet

Stayed 2 nights in Aug 2023
Response from Richard G on Oct 2, 2023
Thanks for staying with us and your rating!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The sitting area in front was nice and comfortable. Rooms and Staff was excellent!!
Stayed 1 night in Aug 2023
Response from Richard G on Aug 16, 2023
Thanks for your comments and rating!

2/10 Terrible

Sean

Stayed 1 night in Aug 2023
Response from Richard G on Aug 16, 2023
Thanks for your review and we are sorry we did not meet your expectations.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Richard G on Aug 16, 2023
Thanks for your rating!

10/10 Excellent

Roderick, North Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Richard G on Aug 16, 2023
Thanks for your rating!

8/10 Good

CHAD

Stayed 4 nights in Aug 2023
Response from Richard G on Sep 6, 2023
Thanks for your rating!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you expect in a good Hotel 👍👍
Stayed 1 night in Jul 2023
Response from Richard G on Aug 11, 2023
Thanks for your review, rating and comments!

8/10 Good

jason

Business traveler
Disliked: Property conditions & facilities
This hotel was dated. Need better coffee options
Stayed 2 nights in Aug 2023
Response from Richard G on Aug 10, 2023
Thanks for your comments, suggestions and rating!

10/10 Excellent

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel, a lot of amenities
Stayed 2 nights in Jul 2023
Response from Richard G on Aug 10, 2023
Thanks for your rating and comments!

2/10 Terrible

Purviksha

Disliked: Cleanliness, staff & service, property conditions & facilities
The experience was worse. The ved had spider, i have pictures. Staff made me to move middle of night from second floor and false information. I want expedia to give me refund for this inconvenience. Call at 708.708.710.2648 asap.
Stayed 1 night in Aug 2023
Response from Richard G on Aug 10, 2023
We are sorry for your recent experience. We have stringent measures to ensure rooms are clean and comfortable. We always offer alternatives to remedy issues that are not to your satisfaction.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly grandiose hotel at an affordable rate.
An old, but grandiose property that is absolutely beautiful. Acres of plush landscape surround the hotel with a beautiful lake in the middle. From the time you enter the massive lobby, you will know this is a classy hotel. They just don't build them this way anymore. The rooms are large with all the amenities, e.g. large flat screen TV, refrigerator, etc. The carpet is premium and the bath is modern and well appointed. Everything is super clean and so quiet at night. Breakfast was excellent, premium coffee, eggs, sausage, bacon, pancakes, oatmeal, fresh fruit, salad bar and numerous types of sweet rolls and bread. What more could you ask for?
Stayed 2 nights in Aug 2023
Response from Richard G on Aug 10, 2023
Thank you so much for your comments and rating!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a resort-type feel to it. It has an indoor pool; a fitness center; a small basketball court; and a couple of racquetball courts. A great place to get away for a weekend and relax.
Response from Richard G on Aug 7, 2023
Thank you for review, comments and rating!