Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from College Park, MD

Nice stay.

Posted Aug 24, 2014
Pros: Heated pool, nice gym and great complimentary breakfast.
Cons: Provide irons in room; provide lotion and shower caps. Overall update of hotel, it was a little dated but very clean.
Location: It was right on the main strip; there were plenty of resturants and shopping nearby.
Decent hotel right on the mainstrip. When we first arrived we were told we didn't have a reservation, I even showed her my confirmation with reservation number from Expedia and she still couldn't find it but after about 10 minutes the clerk finally found our reservation. The hotel was very clean but did not offer any body lotion or shower caps, perhaps this is normal because the next hotel we stayed at didn't offer any of these items either. Great hotel for the money.
Comment from Hotel Management
Aug 27, 2014 by Robert, Hotel Management
Thank you for staying with us and your feedback through Expedia. I will investigate the delay in finding your reservation. I do offer shampoo, irons, refrigerators microwaves and shower caps in all rooms but I do not believe we offer body lotion but I will bring to the attention of the housekeeper department to be sure all amenities are placed in each of our 126 rooms. Safe travels to you and your family
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Clean and quiet with a nice pool.

Posted Aug 4, 2014
Pros: The pool was very nice.
Cons: Air conditioning unit was loud!
Location: On the main drag close to other hotels and restaurants. Easy to get on and off the highway from here.
We were just stopping here for the night, but we were impressed by the friendliness of the front desk staff. The room was clean and comfortable. Our only criticism is that the air conditioner was very loud.
Comment from Hotel Management
Aug 8, 2014 by Robert, Hotel Management
Thank you very much for your comments and I will be sure to share with staff. I will do my best to identify the room you stayed in to see if the HVAC unit is operating within design guidelines as far as noise is concerned. Safe travels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Shuttle service from the airport was a plus as well as several restaurants nearby.
Comment from Hotel Management
Aug 1, 2014 by Robert, Hotel Management
Thank you for staying wit us and using our airport shuttle.Safe travels!
Comment from Hotel Management
Aug 1, 2014 by Robert, Hotel Management
Thank you for staying with us and I am glad you could use the shuttle service. Safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler from Mont-Laurier, Qc

Great!

Posted Jul 25, 2014
Simple, very quiet and clean. We had a friendly welcome. The indoor pool is great. The breakfast good.
Comment from Hotel Management
Jul 26, 2014 by Robert, Hotel Management
I am glad you enjoyed your stay and our large pool and deck. I appreciate you acknowledging the staff Safe travels to you and your family
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel but it needs pay per view movies

Posted Jul 25, 2014
Cons: add pay per view movies
nice hotel clean,pollite and helpful staff it would have been a much better experience with pay per view movies
Comment from Hotel Management
Jul 26, 2014 by Robert, Hotel Management
Thank you for staying with us and using Expedia. We used to have the pay for view system but the use by guests decreased while the general public shifted to NETFLICKS and other ways to download entertainment. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Québec

Bel hôtel

Posted Jul 6, 2014
Pros: excellent déjeuner gratuit
Cons: plus grand lit
Location: près de l'aéroport, très utile
Excellent hôtel Près de l'aéroport Personnel gentil
Comment from Hotel Management
Jul 8, 2014 by Robert, Hotel Management
Thank you for using Expedia and I am glad you found it convenioent to the airport. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from mtl

Nice perfect for our stay

Posted Jul 6, 2014
Happy stay restaurant on place was very good. Breakfast was good Friendly staff helpful
Comment from Hotel Management
Jul 8, 2014 by Robert, Hotel Management
I am glad you enjoyed your stay and the restaurants. Thank you for using Expedia. Safe travels to you and your family
5 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, VA

Great hotel friendly staff

Posted Jul 6, 2014
Comfortable beds, friendly staff, good breakfast nice pool. Very enjoyable stay.
Comment from Hotel Management
Jul 8, 2014 by Robert, Hotel Management
Thanks for staying wit us and using Expedia. I appreciate the acknowledgement of the staff. Safe Travels to you and your family
5 out of 5
Recommended
for Shopping
by Kim from Montreal

Posted May 27, 2014 on Hotels.com
We very much enjoyed our brief stay! Would stay their again!
Comment from Hotel Management
Aug 9, 2014 by Robert, Hotel Management
I am glad you enjoyed your stay and we really appreciate the return business. Safe travels
4 out of 5
Recommended
by Sara from Long Island, NY

Posted May 18, 2014 on Hotels.com
The hotel was very easy to get to and close to SUNY Plattsburgh. The staff was very pleasant as well. I will definitely stay here again the next time I have to go to Plattsburgh.
Comment from Hotel Management
Jul 19, 2014 by Robert, Hotel Management
Thank you for using Hotels.com for your travel arrangements and feedback. I appreciate your comments about the staff and will be sure they see it. Safe travels to you and your family