Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom middle east

Good Hotel for the area

Posted Feb 17, 2015
Pros: location
Cons: Only warmer weather which they had no control over..wonderful with all...
Location: Near all shopping and eateries....
Rooms are a bit small but the Hotel is clean..clean..clean.. and it seems to be redone with good taste. Good location with walking distanve to much.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Nice and close to restaurants and shops

Posted Jan 26, 2015
Pros: Staff and rooms
Cons: Better soundproofing for the ventilation unit on roof.
Location: Restaurants, mall, and stores close by.
I've stayed here twice and the hotel staff is always very friendly. The hotel itself is nice. Rooms are comfortable. The only issue I have with this hotel is if you are staying on the second floor, there is a loud background noise coming from what I would assume is a ventilation unit on the roof. It is extremely loud and can be very annoying and bothersome. As an indication of how loud it is, with the hair dryer on full you can still hear the noise from the ventilation unit on the roof. The noise is constant and does not vary. I would suggest staying on the ground floor instead.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Quebec

Very Nice Hotel

Posted Jan 2, 2015
We arrived and everything from beginning to end was flawless. Great staff, clean room, great breakfast. I would highly recommend to anyone and will be going back very soon. Thank you.
Comment from Hotel Management
Jan 5, 2015 by Robert, Hotel Management
Thank you for staying wit us and using Expedia.com to provide me with feedback. I appreciate you acknowledging the staff. Safe travels to you and family
3 out of 5
by A verified travelerfrom plattsburgh

So so

Posted Dec 31, 2014
Very nice staff Weird smell in the hallway Mattress way too soft And annoying heating system blowing air right where we slept.
Comment from Hotel Management
Jan 1, 2015 by Robert, Hotel Management
Thank you for staying with us. Most comments about smell is due to the large enclosed pool adjacent to one of the hall ways. I am sorry you did not like my pillow top mattresses they are most likely not as firm as what are used to at your home. Unfortunately the heating system is hot air I am sorry that bothered you. Safe travels to you and your family
4 out of 5
Recommended
for Everyone
by A verified travelerfrom FL

Nice and clean hotel close to the airport.

Posted Dec 31, 2014
Nice, clean, friendly and professional staff. Free shuttle to airport is a plus.
Comment from Hotel Management
Jan 1, 2015 by Robert, Hotel Management
Thank you for using Expedia and for taking the time to complete a survey. Safe travels to you and your family
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Conveniently located.

Posted Nov 30, 2014
This place is close to all the apps and mall. Restaurants close by as well. Hotel is well furnished and comfortable. I would definitely stay here again.
Comment from Hotel Management
Dec 1, 2014 by Robert, Hotel Management
Thank you for staying with us and for using Expedia. I will be sure to share your comments with the staff. Happy Holidays
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Béloeil, Qc

Belle emplacement pour le magasinage!

Posted Nov 28, 2014
Pros: Définitivement la piscine!
Cons: Le service au moment du check-out. J`aurais aimer que la personne montre moins d`empressement à mon départ!
Location: La piscine est super. L`emplacement est vraiment parfaite au magasinage.
L`hôtel avec la plus grosse piscine de Plattsburgh! Le buffet déjeuner est très bien.
Comment from Hotel Management
Nov 30, 2014 by Robert, Hotel Management
I am glad you enjoyed the pool and breakfast. Safe travels
4 out of 5
Recommended
for Families
by Palmirafrom Joliette

Je retournerais a cette hôtel!

Posted Nov 18, 2014 on Hotels.com
J'ai passer 2 nuits a l'hôtel avec mes deux filles. l’hôtel est très propre et juste a coté du centre d'achat. La seule plainte est que l'eau de la piscine avait beaucoup trop de chlore et ça piquait la peau.
Comment from Hotel Management
Jan 24, 2015 by Robert, Hotel Management
Thank you for staying with us and for using Hotels.com. I appreciate the cleanliness comment as do the staff. I will inspect the log where we record the water temperature and chemical balance three times a day. While I have not received a report that the water is out of parameters I will check to be sure it has not strayed from the standard.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Super Comfoirtable!

Posted Nov 18, 2014 on Hotels.com
It was nice the hotel was clean the free wifi acutally worked everything was nice. the breakfast could have been better and the hotel employees could have been better. each of them told me a different thing about when and how I was being charged and got frustrated with me because they weren't being clear. one employee apologized to me for her mistake because she was new and still learning. overall my stay was nice I would do it again.
Comment from Hotel Management
Jan 24, 2015 by Robert, Hotel Management
Thank you for staying with us. I apologize for any confusion at the front desk. We have had some unusual turnover at the front desk and we are addressing the causes and training is also a priority. I am glad the staff member apologized for her mistaken information and thank you for your understanding. Thank you for using Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newmarket, ON

Everything we expected

Posted Nov 14, 2014
For a value priced stay, this hotel delivered. Very friendly and helpful staff, great pool, clean comfortable room with great tv channels and free wifi. Breakfast was the normal assortment
Comment from Hotel Management
Nov 21, 2014 by Robert, Hotel Management
Thank you for staying with us and using Expedia.com I will share your comments with the staff.