Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Québec

Bel hôtel

Posted Jul 6, 2014
Pros: excellent déjeuner gratuit
Cons: plus grand lit
Location: près de l'aéroport, très utile
Excellent hôtel Près de l'aéroport Personnel gentil
Comment from Hotel Management
Jan 8, 2014
Thank you for using Expedia and I am glad you found it convenioent to the airport. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from mtl

Nice perfect for our stay

Posted Jul 6, 2014
Happy stay restaurant on place was very good. Breakfast was good Friendly staff helpful
Comment from Hotel Management
Jan 8, 2014
I am glad you enjoyed your stay and the restaurants. Thank you for using Expedia. Safe travels to you and your family
5 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, VA

Great hotel friendly staff

Posted Jul 6, 2014
Comfortable beds, friendly staff, good breakfast nice pool. Very enjoyable stay.
Comment from Hotel Management
Jan 8, 2014
Thanks for staying wit us and using Expedia. I appreciate the acknowledgement of the staff. Safe Travels to you and your family
2 out of 5
by A verified traveler

Not confortable

Posted May 18, 2014
The Bed are confortable . Rooms are clean . The door make noise. Breakfast is good!
Comment from Hotel Management
Jan 19, 2014
Thank you for expressing your opinion about my hotel. I am sorry you were disturbed by noise.
5 out of 5
Recommended
for Everyone
by S from chateauguay, qc

Always a great stay,

Posted Apr 21, 2014
Friendly staff, everything was simple and easy, exactly what any person wants. A+++
Comment from Hotel Management
Jan 25, 2014
I appreciate you acknowledging the staff. I will be sure to pass on to them. Thanks for using Expedia to report on your stay. Safe travels to you and your family
3 out of 5
Recommended
for Business Travelers
by jim from Virginia

Basic hotel

Posted Apr 15, 2014
Pros: Firm mattress
Location: Au Sable Chasm was nice. Butcher Block restaurant had nice ambience.
A typical best western. Nice bed, clean, friendly staff. Nothing spectacular, but nothing significant wrong.
Comment from Hotel Management
Jan 17, 2014
Thank you for staying with us and I am glad you enjoyed your stay. I appreciate the time it takes to fill out the surveys on Expedia providing me with valuable feed back on your opinion of my property. Safe travels to you and your family.
4 out of 5
Recommended
for Everyone
by world traveler from monteal

Friendly welcome, even at 1:30 in the morning!!

Posted Mar 13, 2014
Thank you for making a great vacation end in a nice way!!
Comment from Hotel Management
Jan 15, 2014
Thank you for acknowledging Scott who has been working the "Dark Side" for over 30 years. I will be sure he sees your comment Safe travels to you and your family
4 out of 5
Recommended
for Everyone
by Theresa from Montreal QC

Great location for shopping and eating.

Posted Mar 6, 2014
Pros: I liked the layout of the very spacious room. Bathroom out of the way of the main area. Lots of room to eat and watch t.v..
Cons: The only thing I think could be improved is the lack of local restaurant menus. Most hotels, I believe, have several menus in the lobby.
Location: The location is excellent. Lots of shopping and restaurants just outside the doors. Major health facilities within a half mile. Located just off hwy.
This hotel is very easy to get to and is near lots of restaurants and shopping. You can walk to many restaurants (one connected to hotel and another just steps away, to mention a couple) Also near major health facilities. It's surprising how large it is once you get inside. Great pool and the free breakfast has everything, hot, cold and fresh.
Comment from Hotel Management
Jan 9, 2014
I am glad your stay was enjoyable and I like your suggestion of additional menus at the front desk area from local restaurants. Thank you for taking the time to report on your stay and for using Expedia Safe travels to you and your family.
3 out of 5
Recommended
for Everyone
by Marina from Wantagh

Nice hotel

Posted Mar 4, 2014
Pros: it has an exercise room and indoor pool
Cons: Food service
Location: Close to lots of major stores and restaurants
Stayed there for two nights because daughter was visiting a college. My only complaint was breakfast, coffee was too weak, like colored water, juice from maching was like water, with the waffle machine, no one to assist you, waffles were sticking and were still a little raw on the inside. For the price, room was clean and decent size with table and two chairs, nice size mini fridge and it had a microwave. Close to lots of stores and restaurants.
Comment from Hotel Management
Jan 5, 2014
I am sorry you found my coffee weak. We use a NY coffee roaster known as Paul DeLima and weakness is not a common comment. I will check to see if the brewer is functioning properly. I will also check the brix on the juice machine but I would generally agree that concentrate from a machine is not as desirable as you might find in the store. I do staff the breakfast area with a person dedicated for that sole purpose of assistance and keeping the room neat and orderly. I will investigate your complaint and take appropriate corrective action. Waffle sticking probably could be solved if the staff member was available to assist you. Thank you for using Expedia and for staying with us. Safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and convenient location

Posted Feb 21, 2014
Large clean pool - kids loved it. Location of hotel excellent to surrounding restaurants, mall, stores, etc. 10% discount to Ground Round Restaurant was great and the restaurant was great! Comp. breakfast was convenient. Very pleasant staff.
Comment from Hotel Management
Jan 24, 2014
Thank you very much for usin Expedia and your kind comments. I will be sure to pass them along to the staff of the Best Western Plus and the Ground Round. Safe travels to you and your family