Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice family holidayPosted Mar 23, 2015
Pros: Beds are very comfortable
Cons: Food at Thai restaurant
Location: Lots to do in Playa Del Carmen
We had a great time. As always there are pros and cons...the pros definately out weight the cons at this resort. It's lovely!
by A verified travelerfrom Fort Worth Texas
Decent PlacePosted Mar 9, 2015
Pros: The new pool area and lunch spot.
Cons: get rid of the thai and sushi dinners
Good place to stay not over the top nice but a decent place. Food was what is too be expected at an all inclusive for supper, nothing over the top just an average to below average, the sushi and thai places left alot to be desired but hey your in Mexico not Thailand or Japan. Breakfast was good never a bad experience. The newest pool is by far the best place to chill and the new lunch place back there is great I suggest getting there early and reserving a cabana. I will also add the room service is a good break from the dinner spots.
for Everyoneby alyssafrom long island ny
Best vacation we've ever had!Posted Jun 8, 2014
We had such an incredible stay at this resort. As others have said the service is amazing. The staff really cannot do enough for you and they are all so genuinely kind. We made friends with almost every waiter, pool boy, bartender we came across and each made such an impression. Besides the service the food was another factor that made or trip fantastic. We we're impressed with everyone of our meals, the presentation was beautiful and the food was better than a lot of restaurants back home. Our favorite was the Italian restaurant we went back 3x !! The resort is immaculate, the pools are perfect, and the beach were great as well. Can't forget to mention the entertainment staff Diego, Alex, & viktor. They got my fiancé up and playing volleyball everyday which was another highlight. The nightly shows we're a lot if fun but Diego and Alex are such a blast they had us laughing all the time. We cannot wait to go back to this resort and would recommend this resort to everyone and anyone.
for Familiesby david vfrom san antonio
Family gourmet delightPosted Apr 22, 2014 on Hotels.com
Excellent food and service. Local construction was inconvenient. Beach was small.
by Anilfrom overland park ks
good location but not worth your money.Posted Feb 10, 2014
Cons: Service staff should be able to communicate with guest.Since guest come from all over the country there should be more variety of food.
Location: Good location,water activities etc
Good location but terrible choise of food,langauge problem.Not enough choise of variety of food.
for Familiesby A verified traveler
Posted Dec 11, 2013
for Everyoneby deb
Awesome, friendly staff!Posted Dec 3, 2013
Pros: Good rooms and awesome staff.
Cons: Hotel check in process. The check in people only do that, check you in. To find out about the hotel and what's included you must talk to a concierge
When booking a tay at this hotel be aware the only buffets are on Wednesday and Friday and all other restaraunts are sit down and order from a menu. I'm not at al complaining just so your'e aware. Other than the check in desk people I can't say enough of how friendly and corteous the staff is!!!!!!
for Everyoneby pamifrom london ont cana
Nice hotel and excellent foodPosted Oct 15, 2013
Pros: Well kept gardens , beech area pools .great staff at the childrens play area ,restaurant housekeeping. Hose was great.
My airport experience was horrible Expedia had not informed them of my arrival at the airport so I had to find my own transportation to and from the airport which I have never had to do for all these holidays I have done . The taxi price quoted by the front desk and the bell boy. Differed by five dollars it is not the money so much but the principals. When the rest of the hotel staff are so good and honest
by Annfrom NYC
Boutiquish All Inclusive resort that needs polishPosted Sep 17, 2013
Pros: The food was good especially for all inclusive-portions are small so don't be shy to ask for 2 appetizers or 2 desserts per person
Cons: Sandra and the girls in Azulitos were nice, and the list of activities for children 4+ were amazing. I was really disappointed to find out that if yo
Sandra and the girls in Azulitos were nice, and the list of activities for children 4+ were amazing. I was really disappointed to find out that if you leave the resort they charge you $15 an hr per child. If you want childcare after 9pm its $15 an hr plus $20 for a cab. Honest truth is-if I had known any of this I wouldn't have never booked this hotel. I really wanted a resort where I could vacation-and do my own thing. This was a major flaw in my eyes. The evening session was only 7-9 and when your booking dinner they only give you 7pm or 9pm time slot. So we had no choice but to be a lil late to dinner if we wanted to have an intimate dinner. Then the service is slow so you use up all your time eating-to have to go to get your kid then go to the show with your child at 9:30 (the show is the same time every night).
for Everyoneby A verified travelerfrom atlanta, ga
Best all inclusive I have ever stayed at..Posted Jul 13, 2013
Pros: Service, quality.
Cons: More restaurants
Location: Great area.
Service is amazing. Yes, they make mistakes but fix it right away. I would go every year if I could.