Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dayan

Posted Mar 25, 2015
Otimo hotel para curtir a dois. Ótimo quarto, piscina particular sensacional. Os restaurantes são charmosos e com muita opção. A praia deixa a desejar mas o serviço lá é super atencioso. Equipe de esportes não existe.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2015
Extremely quiet and relaxing. Staff at pools great.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Estado de Mexico

Posted Mar 3, 2015
Pros:
Las villas espectaculares, la comida deliciosa especialmente el restaurante Tamarind. Les recomiendo el Spa!! El servicio excelente Para parejas no les recomiendo llevar niños
5 out of 5
Recommended
for Couples
by A verified traveler

Home away from home

Posted Mar 2, 2015
Pros: villa, clean, staff
Cons: food
Location: nice location but the beach was very small
amazing beautiful resort with nice staff, food could be improved thought
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: Thank you and it will be our pleasure to welcome you back “home” soon. Sincerely Michael Näther
5 out of 5
Recommended
for Everyone
by A verified travelerfrom McLean, VA

Amazing!!!!!

Posted Feb 17, 2015
Just pack your bag and go, you will be amazed!!!!!
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you very much for your posting! We certainly hope that you too will pack your bags again soon and we can welcome you back to Banyan Tree Mayakoba. Michael Näther
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Worth the price.

Posted Feb 16, 2015
Once we arrived, we canceled our other tours and excursions. Everything you need is here if you're looking for relaxation. The Sands was our favorite of the restaurants, ceviches and fish tacos were amazing, as was the guac/pico plate and the duck confit tacos. It's a splurge to stay at a place like this, but we'll be back.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay with us and that you carried home fond memories. Thank you in particular for mentioning Sands as your favorite restaurant. Our team there is thrilled to receive such positive feedback and we are all looking forward to your next visit. Warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Beautiful property and was pleased with three bedroom villa. Worked great for our family. Food was expensive but was pretty good. Excellent breakfast buffet. Very clean and loved that they thoroughly cleaned our place every day. Service was excellent.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: We are delighted that you had a wonderful stay with us and that you enjoyed the comfort and space of your villa as well as the food in our restaurants. Thank you in particular for mentioning the service provided by our people and our breakfast buffet. We all hope to have the privilege to welcome you back soon. Warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified travelerfrom birmingham, mi

Posted Feb 4, 2015
Great experience! A bit from the beach but the villa with your private pool is worth it
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: Thank you for your great comment. We are happy that you enjoyed your stay and hope to see you back here soon. Warmest regards, Michael Näther
5 out of 5
Recommended
for Couples
by A verified travelerfrom Long Island, NY

Amazing Place!

Posted Jan 25, 2015
Pros: The villa we had was incredible. We had our own pool and used that some of the time and then used the main pool at the hotel as well.
Cons: The only thing that would have made it better was if there was an adults only pool.
Location: We stayed at the hotel the whole time, but had a couple of dinners at the Rosewood Hotel which was nearby.
My wife and I had a wonderful stay at the hotel. It exceeded our expectations by a mile. Accomodations were amazing and staff was unbelievable. We had massages at the spa and they were the best massages that we ever had. We would go back in a second.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom little rock, ar

Very nice villas

Posted Jan 21, 2015
Great food , service and amenities. Wish our villain pool would have been heated.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for your kind comments. We are happy that you enjoyed your stay with us and hope to be able to welcome you back soon, Warm regards, Michael Näther