Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio

Reviews of El Taj Oceanfront & Beachside Condo Hotel

4.5 out of 5
El Taj Oceanfront & Beachside Condo Hotel
1 Norte Esquina Calle 14 Norte, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 422 out of 665 reviews" "
Rating 8 - Good. 162 out of 665 reviews" "
Rating 6 - Okay. 43 out of 665 reviews" "
Rating 4 - Poor. 20 out of 665 reviews" "
Rating 2 - Terrible. 18 out of 665 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool area- was nice to get cooled off, as pool is shaded from the trees. Jacuzzi only had one chair that worked properly, one barely worked and the other not at all. Loved the roof top area to our condo. Staff was very nice and would bring what we needed upon request.
Stayed 9 nights in Mar 2024
Response from Lythai Morales / Reservations on Mar 20, 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

8/10 Good

Tamara, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El Taj is a beautiful property located right on the beach. It’s well-maintained and clean. The front desk staff were helpful & friendly. Things I loved: the fresh bag of coffee and filters on the kitchen counter, the comfy bed, and the private patio, which even provided a view of the ocean. What could have been better? El Taj’s ‘unique’ hotel-like set didn’t work for us. Most hotels offer restaurants, room service, gyms, and spas on site, and even simple things like ice machines. At El Taj though, all those services are more complicated. Asi is the only restaurant on the property, and they close at 6PM. Too early for us. Most traditional hotel restaurants are open until 9-10PM. They also don’t have traditional room service. Getting ice was inconvenient. There are no ice machines like at traditional hotels. You have to go down to the front office if you want ice, and then a staff member will bring an entire bag, rather than a bucket. There is also no on-site gym or spa. Both are located a few blocks away. Overall though, we liked El Taj. The property is a couple blocks from 5th Avenue, and despite being so close to all that activity, it is a relaxing and quiet place. That’s why the lack of on-site amenities wasn’t a big deal. A note: The beach on the property is not suitable for swimming. Boats dock along the shore & the beach is narrow. Still, it’s a nice spot for relaxing on the loungers, and only a short walk to the larger main beach. All in all, it was a nice vacation.
Stayed 10 nights in Mar 2024
Response from Lythai Morales / Reservations Manager on Mar 15, 2024
Just wanted to let you know how much your review means to us here at El Taj Oceanfront. We do all we can to provide our customers with the best service. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

8/10 Good

Bart

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Lythai Morales on Mar 8, 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, everyone was very helpful! Very clean, right on the beach and super close to Quinta Avenida with all the stores, bars & clubs.
Response from Lythai Morales / Reservations on Mar 6, 2024
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Hope to see you soon in the near future.

10/10 Excellent

Joao Carlos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the second time we stay on that property and it is always great. Staff is awesome, location, room is very spacious.. everything is awesome.
Response from Lythia Morales / Reservations Manager on Mar 5, 2024
We can’t wait to share your 5-star review with our team. They’ll be thrilled! Thank you so much for your loyalty, hope to welcome you back in the near future.

10/10 Excellent

Aoi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lythai Morales on Mar 15, 2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Fabiola Martínez | Reservation Department on Feb 25, 2024
Hi Jocelyn,Thank you very much for your review, we hope to see you again in the future!

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lythai Morales / Reservations Manager on Feb 25, 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin. Was woken up early (5am) every morning from noise outside the street (I was in 342). Can hear people walking above you. Then when leaving, I was charged for “room damage” because the BLUE ironing board bled onto one of their towels. I explained that their ironing board stained my shirt when attempting to iron it but I didn’t think to charge them for the shirt. Their response: “show me a picture of the shirt”. Wow lol We were fully packed up with the car loaded and they wanted me to pull it out and show them rather than them checking the BLUE ironing board in the room. We normally stay next door at Playa Palms and we will be returning there next year as we have the precious 4 years except this one.
Stayed 6 nights in Feb 2024
Response from Lythai Morales /bReservations Manager on Feb 20, 2024
Thank you for taking the time to bring this issue to our attention. We’re sorry to hear you had a unpleasant experience with us, we apologize our service did not meet your expectations. Your review is really valuable in identifying new ways to enhance our service further, and your suggestions are being addressed.

8/10 Good

Josef Paul Damien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is secluded and quite. Has excellent pools which are not very busy. The rooms are clean and the staff are pleasant. I did not enjoy the beach, filled with boats and unable to swim freely.
Stayed 5 nights in Feb 2024
Response from Eduardo Gil on Feb 17, 2024
Josef,Thank you for your positive feedback. We are glad you enjoyed your stay with us.We hope to see you soon for a future stay.Best,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
In visiting a new location for the first time, we do a considerable amount of research to ensure a safe, fun and active vacation. From the moment arriving, it felt like we were in a tropical garden with the lush landscaping throughout the four story open setting. The free parking was a plus located on the grounds. The unit hot tub was a treat each day along with the heated pools. The office management and concierge were exceptional along with related staff in making our stay memorable. The location, three blocks from the long blocked off 5th Avenue is extremely convenient to an abundunce of restaurants and shopping. Each unit has table and chairs outside to enjoy morning sunrise with coffee or evening wine.In summary we felt VERY safe walking around town at night, which is important to us! Of all the places we considered
Stayed 8 nights in Jan 2024
Response from Lythai Morales / Reservations Manager on Feb 15, 2024
It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at El Taj Oceanfront & Beachside. We sincerely thank you for taking the time to share your thoughts with us.Hope to serve you again soon.All the best.

6/10 Okay

Maya Murphy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Eduardo Gil on Feb 13, 2024
Maya,Thank you for your nice positive feedback.We are looking forward to seeing you in a near future.Best,

10/10 Excellent

Jingyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Eduardo Gil on Feb 10, 2024
Jingyi,Thank you for nice positive feedback.We are looking forward to seeing you back soon!Best,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with a fantastic layout with beautiful views of the ocean. Fantastic staff and location!
Stayed 1 night in Feb 2024
Response from Lythai Morales / Reservations Manager on Feb 7, 2024
Thank you so much for giving us 5 stars. You made our day!

8/10 Good

jacqueline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The photos of the beach need to be updated. Beach is gone. Barely room for 8 lounger chairs. Otherwise great location if you don’t want to be on the sand or in the ocean. Because the dock is gone, the boats tie up on the shoreline. So, you cant go in the water.
Stayed 7 nights in Jan 2024
Response from Lythai Morales / Reservations Manager on Feb 7, 2024
Thank you for your feedback. Certainly, the beach conditions change in each season, during winter the shore is narrow, however, during spring/summer the beach is larger. Hope you can give us a second chance to turn around your experience.

10/10 Excellent

Monica

Stayed 4 nights in Jan 2024
Response from Lythai Morales / Reservations Manager on Mar 20, 2024
Thank you for the positive feedback!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and concierge - taxis nearby and 5th Ave steps away. very zen like ambiance w good restaurant. you dont get a beach here and have a ways to go to walk to Mamitas Beach. The coastal view is nice. Tours all around. great spot. Good rates. recommend yes and please enjoy !
Stayed 2 nights in Jan 2024
Response from Antonio on Jan 18, 2024
Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed the excellent service from our staff and concierge,Your recommendation is greatly appreciated.We understand the mention of the beach distance and are pleased to hear you found the coastal view nice.We look forward to welcoming you back on your next visit and we appreciate your recommendation!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely oasis in the center of Playa for those seeking a boutique feel. We loved our one-bedroom suite with kitchen, washer/dryer and seating area, with a view of palm trees and the ocean. Amazing dawn colors! While this property is just a few blocks from a row of dance clubs that spill out onto the street, we fell asleep easily to the sound of the lapping waves. Eric the bellhop was helpful and warm, and Angela kept our unit clean and tidy. One caveat is that the general-use spa is not warmer than the rest of the pool. (The individual terrace spas may be different, but our room didn't have one.) Another is that the beach right in front of the hotel is where some small sport fishing boats tie up. There are still lovely loungers available, but for swimming, you have to walk a few minutes in either direction. The breakfasts we ate at the beach club restaurant were delicious and filling. You also get discounts/offers at nearby businesses, including a 10-minute back rub or $10 discount for a full massage plus gym access.
Stayed 4 nights in Jan 2024
Response from Antonio on Jan 18, 2024
Thank you so much for your wonderful and detailed review! We're thrilled to hear that you found our property to be a lovely oasis in the heart of Playa, providing a boutique feel. We're grateful for your kind words about Eric and Angela—your compliments will be shared with them. Regarding your feedback on the spa temperature and beach nuances, we appreciate your insights and will certainly look into how we can enhance these aspects for our guests.We look forward to hosting you again in the future, and thank you for choosing our property!

10/10 Excellent

Shaida

Liked: Cleanliness, staff & service, property conditions & facilities
Not much of a beach
Stayed 3 nights in Jan 2024
Response from Eduardo Gil on Jan 17, 2024
Shaida,Thank you so much for positive feedback. We are certainly looking forward to seeing you back soon.Best,

10/10 Excellent

Caitlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big condos, very clean, great staff! Close to busy shopping area and lots of dining options! Steps away from the beach! Would definitely stay there again!
Stayed 3 nights in Dec 2023
Response from Antonio on Jan 12, 2024
Thank you for your positive feedback! We're thrilled you enjoyed our spacious condos, cleanliness, and the proximity to shopping and dining. Delighted to hear you'd choose to stay with us again! We will be happy to receive you.

10/10 Excellent

Donna V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The El Taj is a perfect location for walking around town. We were 4 girls and felt very safe the entire time we were there. The only downside was currently there is no beach at the hotel. There was a storm 2 months ago and the beach directly in front of the hotel was washed away. Walking to other beaches is very easy. I would definitely stay there again
Stayed 5 nights in Dec 2023
Response from Lythai Morales on Feb 7, 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

KISHORE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful laid back atmosphere with birds chirping and sounds of waterfalls Beautiful bedrooms and bathrooms Walking distance to 5th avenue
Stayed 6 nights in Dec 2023
Response from Antonio on Dec 28, 2023
Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed the serene atmosphere, picturesque surroundings with the sounds of birds and waterfalls and the proximity to 5th Avenue convenient. We hope to welcome you back for another relaxing stay soon!

10/10 Excellent

MADHUVEER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, serene and green. Staff was good. Rooms were nice and big. Excellent fully functional kitchen with utensils and condiments. Bed was nice with good sheets and blankets. The bed spring was weak though as it sagged and made squeaking noise. So didn’t sleep that well. Also there was noise throughout the night. The white noise machine didn’t help much.
Stayed 4 nights in Dec 2023
Response from Antonio on Dec 24, 2023
Thank you for sharing your experience! We're delighted you enjoyed our serene environment, spacious rooms, and well-equipped kitchen. Your feedback regarding the bed and noise is noted, and we apologize for any inconvenience caused. We'll work on improving these aspects for a better experience next time. Your insights are valuable to us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, safe, and close to downtown shopping.
This place is timeless in its design, affordable, and it’s located between all the Xcaret parks. The concierge helped with EVERYTHING; taxis, breakfast, activities, etc. Despite the hot weather, the AC worked so well, our rooms remained ice cold during the whole stay. The condo 2 room suite we stayed in looked out into a lush courtyard, jungle like in plant density, with a Instagram worthy pool and hot tub.
Stayed 4 nights in Dec 2023
Response from Lythai Morales / Reservations Manager on Dec 19, 2023
Thanks so much for your kind words! Your support means the world to us. We appreciate your support, and we’re thankful for your trust. I’m glad you loved our property. I’ll be sure to let the team know. Please stop by any time you’re in town. We hope to see you again soon!

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was not ideal, our hot-tub was not very warm, dryer didn't work. We had a penthouse and it was nice… we also had some kids snooping around our roof top when they thought no one was around. I was not happy about that.
Stayed 7 nights in Dec 2023
Response from Lythai Morales / Reservations Manager on Dec 15, 2023
We appreciate and thank you for taking the time to write us a 4-star review. I understand that you didn’t have enough options to choose from the beaches. We are so sorry for the inconveniences.While we address these issues, and rest ensure that we are working in fixing / preventing these issues so our future guests, have a better experience. Hopefully, we can welcome you back in the near future and turn around your experience.

10/10 Excellent

ascencion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Antonio on Dec 12, 2023
Great! Thank you so much for your feedback. We really appreciate you taking the time to give us a positive review.

8/10 Good

Savvas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property design and the apartment we stayed in was large with excellent facilities making for a great stay. Staff were also great and helpful. Only negative to note is that the beach area in front of the hotel is non-existent, which was a disappointment as we like to spend time on the beach, whilst the pool area is very small, with only four sun beds available.
Stayed 9 nights in Nov 2023
Response from Eduardo Gil on Dec 8, 2023
Savvas,Great! Thank you for your positive feedback. We really appreciate your comments. We will make to improve the beach natural condition to make it more accessible and appealing to our guests.Best,

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible find! The staff were wonderful our room came w a private hot tub and was spacious and beyond what we needed for our 8 day stay. The pool was perfect and a great temperature and despite the beach being non existant its right there for your viewing pleasure at least and the beach front restaurant is lovely too. It forced us to enjoy other areas and find different beach areas. Fishing with Santos right at the beach was an incredible adventure! Thank you everyone!! Room 354
Stayed 8 nights in Nov 2023
Response from Antonio on Dec 5, 2023
We're delighted that our team made your experience wonderful. It's fantastic that you enjoyed the spacious room with a private hot tub, and that the pool and beachfront restaurant added to your enjoyment. Exploring different beach areas sounds like a great adventure! Fishing must have been an amazing experience. Thank you for choosing us, and we can't wait to welcome you back for more adventures and memorable moments at our place.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!! No beach at the moment but we didn’t care.
Stayed 5 nights in Nov 2023
Response from Antonio on Dec 5, 2023
Absolutely thrilled to hear you had a great stay with us! Your happiness is our priority, and we're delighted you enjoyed your time here, even without the beach at the moment. Thank you for choosing us, and we hope to welcome you back for another fantastic experience soon! If there's anything we can do to make your next visit even better, please let us know.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our unit had great partial view of the beach and pool. It was clean, spacious, and had comfy beds. Walls seemed thick so couldn’t hear other people that much. Rooms also had white noise machines to block out sound. Location was great with many restaurants and shops within walking distance. Deducted one star only because it was little outdated, jacuzzi didn’t work that well, and the beach was undesirable. Overall enjoyed the stay and would recommend.
Stayed 4 nights in Nov 2023
Response from Lythai Morales / Reservations Manager on Nov 29, 2023
Dear Paul,Thanks very much for your balanced and fair review of your recent stay. I’m glad you enjoyed the views and pools. We are committed to renovante not only the units but the property, It’s something we’ve worked hard on.I also want to thank you for your feedback and criticisms. We’ve taken your thoughts to heart and we’re planning on making some internal changes based on our guests recommendations.I appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.

10/10 Excellent

Andrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back
Stayed 2 nights in Oct 2023
Response from Lythai Morales on Nov 25, 2023
Thank you so much for stoping by and let us know that you enjoyed your stay at El Taj Oceanfront. We'll be anxious to welcome you back with the arms wide open. Hope to see you soon!

10/10 Excellent

tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Eduardo Gil on Nov 24, 2023
Tina,Great! Thank you so much for your feedback. We really appreciate you taking the time to give us a positive review.Best,

2/10 Terrible

misty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not beachside condo because there is no beach. Pictures are false we asked staff about the beach and they said oh you have to walk 10 min down the street. Very rude, you can tell they get complaints all the time. Dryers don’t work, outside jacuzzi super dirty. Water pressure very weak. Only 4 lounge chairs at the pool. Not worth the money or time.
Response from Lythai Morales ( Reservations Manager) on Nov 25, 2023
Dear Misty, We’re sorry to hear you didn’t have a good experience in your recent stay at El Taj Oceanfront. As we can imagine, our business has been affected with this natural and seasonal phenomenon, through the years we have been trying different solutions and investing a considerable amount of money, to get a nicer and wider beach. Unfortunately, none of those solutions have stayed longer than we expected. It's important to mention that the pictures showed in our listing are real and taken recently this year, so you can imagine how humans are unable to contain the mother nature desires. About your comments I’ve relayed the issues to the appropriate department, and our team is working on a solution as I’m writing this message. We work really hard to make sure our customers love our products and service.If by any chance your travel plans bring you to Playa del Carmen, we would love to turn around your experience.

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena localización
Stayed 4 nights in Nov 2023
Response from Antonio on Nov 19, 2023
Gracias su opinión!Es un gusto que haya aprovechado nuestra excelente ubicación.Esperamos recibirle pronto.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Eduardo Gil on Nov 20, 2023
Shannon,Great! Thank you so much for your nice and positive feedback.We are looking forward to seeing you back soon!Best,

10/10 Excellent

PARAMBIR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem in the heart of PDC!
This condo hotel was such a welcome treat from our normal all inclusive stays in Mexico. We went with family so it was very nice to have a 2 bedroom condo with 2 separate bathrooms which gave enough space for everyone in one unit. Having a kitchen was also very beneficial. The condo complex has 2 building, we were in the back building so we were one block from the water but still very convenient. Be aware that there is no beach right behind the complex, you have to walk a couple blocks left or right to get to an actual beach where you can relax on the sand etc, but still a great area. The nightlife and restaurants on PDC were literally less than a 5 minute walk from the condo, but the condo itself was super quiet and cozy. We even had a private roof top terrace with a hot tub with our booking which was amazing! Loved this place so much. Couple of things to be aware of, the back building does not have elevators. We were on the 3rd floor, and it was a hike each time to and from our apartment. Also, the parking garage was convenient, but very tight.
Jacuzzi overlooking the ocean
View from Condo front building
Sunrise view from 3rd floor Condo in back building
Stayed 4 nights in Nov 2023
Response from Eduardo Gil on Nov 17, 2023
Parambir,Thank you for so much for your positive feedback. We are really glad you have enjoyed your stay with us. We will certainly love you to have you back soon!Best,

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the best location for easy walking to eating and shopping. Very close to ADO bus stop and the ferries to Cozumel. Very spacious with a full kitchen and two baths in our two room condo.
Stayed 5 nights in Oct 2023
Response from Lythai Morales on Nov 4, 2023
First of all, thank you for taking the time to write this review. We are super glad you loved the location and the ambiance of our Condohotel.Our team put in a lot of effort to offer memorable experiences to all our visitors from scratch and kind words like yours put a smile on our faces.Thank you so much once again. We look forward to seeing you soon!

10/10 Excellent

Joaquin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space for the money. You can shots people, as well as walk to any of the party and dining places.
Stayed 4 nights in Sep 2023
Response from Eduardo Gil on Nov 3, 2023
Joaquin,Great! Thank you for positive review. We are really glad you enjoyed your stay with us.We look forward to seeing you back soon!Best,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Eduardo Gil on Nov 3, 2023
Hello!Thank you so much for positive feedback.We are looking forward to seeing you back soon!Best,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Antonio on Oct 31, 2023
We are thrilled to receive your perfect 10/10 rating! Your kind words warm our hearts. We're delighted to know that you had an exceptional experience at our property, enjoying the clean facilities, our prime location, and the dining options. Your satisfaction is our utmost reward, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Carina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The stay was amazing. Staff was kind and helpful. They took the time to explain hotel amenities in the room and around the premises. The location of the hotel was close enough to the main tourist walkway. It was about a 12 min walk to the ADO bus station that transports you from the cancun airport which was convenient for my family. I stayed in a two bedroom garden view hotel andthe two single beds and king bed worked well for our family. Our room had A/C which was a plus. All appliances worked and our condo had what we needed to cook basic things or heat up food. The hotel offered beach towel rental which was convinient for our daily excursions. I would book this place again. We had a wonderful stay.
Stayed 3 nights in Oct 2023
Response from Lythai Morales / Reservations Manager on Oct 25, 2023
Hi Carina, First of all, thank you for taking the time to write this review. We are super glad you loved the amenities and the convenient location of our condohotel.We really appreciate it! We’ll make sure we convey the message to our Staff! They will be delighted to hear your feedback.We look forward to hosting you again very soon! Have a great day! And thanks again for the review.

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful hotel but was disappointed that amenties like rooftop bar and onsite restaurant did not exist when i checked in. I only booked here because the description included these and felt i would have option if i didnt feel like walking to get food/drinks. Fortunately a positive is that you are 4 to 5 min walk from a lot of options.
Stayed 1 night in Oct 2023
Response from Antonio on Oct 31, 2023
Thank you for your feedback. We're delighted to hear that you found our hotel beautiful and appreciated its convenient location near various dining options. We apologize for any confusion regarding our amenities as our rooftops are for private use and the restaurant is located at the beach. We understand your disappointment and appreciate your understanding. We hope you'll consider returning in the future to provide you with a complete and enjoyable experience.

10/10 Excellent

Nayubel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff makes it worth coming back
Stayed 6 nights in Oct 2023
Response from Antonio on Oct 31, 2023
We're overjoyed with your perfect 5/5 rating! Your feedback means the world to us. Our staff works diligently to ensure your stay is exceptional, and it's incredibly rewarding to know that you found their service outstanding. You've mentioned the cleanliness, prime location, and dining options, and your satisfaction is our utmost reward. We eagerly await your return in the near future.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jua Flores on Oct 3, 2023
We appreciate your review! We hope to receive you once again in the near future.

8/10 Good

Rod

Liked: Cleanliness, staff & service, room comfort
Beautiful property, Unit had problems
Amazing property, great location, with beautiful grounds and gracious staff. Unfortunately our unit had lots problems including most notably our dishwasher that didn't work the whole week. We gave up after 4 attempts to have it repaired. Disappointing because we cook a lot and ended up doing all our dishes by hand.
Stayed 7 nights in Sep 2023
Response from Antonio on Sep 28, 2023
Thank you for choosing our property for your recent stay, and we appreciate your feedback.We're thrilled to hear that you found our property amazing, enjoyed our great location, beautiful grounds, and experienced the warmth of our gracious staff. Your compliments are truly appreciated.However, we sincerely apologize for the inconveniences you encountered during your stay, particularly the issue with the dishwasher. We understand how frustrating this must have been, especially for guests who enjoy cooking. Your patience and understanding in attempting to have it repaired are commendable.Please know that your feedback is invaluable to us, and it has been shared with our maintenance team to ensure that such issues are addressed promptly to enhance the overall guest experience.We hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, room comfort
Viejo pero bueno !
El hotel viejo, con buen mantenimiento, la ubicación excelente! La comida muy buena!
Stayed 1 night in Sep 2023
Response from Antonio on Sep 25, 2023
Gracias por sus comentarios!Será un placer recibirle en un futuro cercano.

10/10 Excellent

Vanesa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi familia y yo quedamos encantados! Éramos un grupo de 7 con niños y me pareció un lugar muy hermoso! Muy cerca de todo! Y la piscina nos encantó.
Stayed 4 nights in Jun 2023
Response from Juan Flores on Sep 16, 2023
Vanessa, gracias por tu amable comentario, nos complace saber que tuvieron una hermosa experiencia en nuestra propiedad, resaltando su su ubicación y las instalaciones, estaremos felices de recibirlos en un futuro, hasta pronto.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lythai Morales on Sep 14, 2023
Thank you so much for your review Peter. Hope you had a wonderful stay at El Taj. We miss you already.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our condo was absolutely beautiful. Very spacious and beautifully decorated. The staff is so helpful and so nice. My only complaint is the ocean water in front of the condo seemed polluted. The water was hot and had a funny smell. Definitely better beaches elsewhere.
Stayed 7 nights in Sep 2023
Response from Lythai Morales / Reservations on Sep 13, 2023
It was a pleasure serving you at El Taj Oceanfront. I really appreciate you taking the time to share your feedback and being so open with us.We hope you’ll come and see us again soon!

10/10 Excellent

Bert, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Paula at the pool bar was amazing every morning
Stayed 3 nights in Sep 2023
Response from Lythai Morales on Sep 7, 2023
Thank you for taking the time to write an honest review! I’m glad to hear that you were pleased with our staff’s service and had a great experience at our place.