Ratings based on 1,245 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Pros: The staff were so helpful and friendly
Cons: Quite a few of the meals were overcooked.
Location: The hotel was located in a very safe location. There was plenty to do in the resort and outside around the resort.
I had a great time. It was nice to get away from the cold and snow in Ontario. It is a great place for people of all ages.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Beautiful place, courteous and hardworking staff!

Posted Mar 30, 2015
I love the pools, food, and amenities! Would definitely come back!
3 out of 5
by A verified travelerfrom Dallas, Texas

"No Fun After 8:00PM"

Posted Mar 30, 2015
Pros: Kudos to all the staff, Bartender "Fabian" at the main pool was the best!!
Cons: Leaving the pools open until 11:00pm
Location: within 20min of Downtown Playa
We upgraded our rooms to Swim-up Suits only to find out that you are not allowed in any of the pools after 8:00pm! Are you kidding me... This is Mexico "Spring Break" even and you cant get in the water after dark? Other than the narrow beach and overwhelming amount of seaweed and the fact that it basically shuts down after dark, this is a very nice Family Resort just not what I'm used to I guess... We had a wedding on the beach that was put together by the staff and it was awesome!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel grounds

Posted Mar 27, 2015
Hotel is beautiful and staff is excellent!! Buffet food is not very good. Beach is pretty but ocean is rocky and filled with seaweed and looks dirty. Enjoyed hotel but would probably stay somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great swim out room Great food

Posted Mar 25, 2015
Pros: The friendly staff,the number of pools, the variety of buffet food, the cleanness of the rooms and grounds, the variety of restaurants the guests
Cons: More access to wi-fi .
Location: Close to Playa de Carmen, to catch ferry to Cozamel if you want . Middle of hotel row
Spent a week there with my daughter and had a wonderful time. The facility was great-room was always clean and the fridge stocked. The number of pools to choose from -quite ones and the music pool. The buffets were great - a good variety to chose from at each. Some of the food could have been warmer. Thd grounds were well kept and walkways were always clean too. The beach had plenty of chairs and bar and snack food available. The service at the restaurants was super. When one course was finished the next one right behind. The guests were very friendly too. I would return to this resort and recommend it to my friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Awesome

Posted Mar 24, 2015
Awesome I will go again. The place was great ***********
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de México

Hotel muy agradable para pasar las vacaciones

Posted Mar 23, 2015
Pros: Las albercas, los restaurantes, su atención del personal y el cuarto.
Cons: El traslado de las maletas al cuarto y de uno mismo.
Es un hotel muy cómodo,grande y que recomiendo para pasar las vacaciones.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pantoja

Hotel excelente

Posted Mar 22, 2015
Mi estancia fue muy agradable, la comida muy rica, la atención del personal excelente, fue una estancia agradable, volvería a regresar. El único inconveniente es que el wi-fi te lo cobran y la distancias del cuarto a los restaurantes son un poco largas para caminar (aclaro que no soy nada atlética) y hay que esperar un trenecito para que te lleve que pasa cada 15 min, o bien puedes caminar. De ahí en fuera el hotel excelente.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Huge hotel with nice faciluties

Posted Mar 21, 2015
Pros: The pools and rooms were very comfortable.
Cons: Music at the pools or at least one
Location: $25.00 cab ride to Playa but pretty close to everything around Playa
Takes a couple of days to get to know your way around. Beach was a little ruff as were all in the area of lately. Pools were very nice along with the staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Huntington, NY

Nice hotel, excellent service

Posted Mar 21, 2015
Nice hotel, excellent service, good food except The restaurant that you have too do reservation the food wasn't that good but the buffets the food was really good and I will go back again with my family is safe and excellent service I enjoy my stay there.