Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice but AC broken during stay

Posted Mar 30, 2015
Pros: Price/value breakfast included, clean & free parking. Very quiet away from 5ta ave noise but close enough to walk anywhere. Mega store & Walmart near.
Cons: AC should be checked that is working before guests check in or arrive. That would avoid a bad impression for guests that come first time to the hotel.
Location: Quiet, walking distance to 5t Ave, Mega Store, Walmart, beach etc, Also local better affordable restaurants nearby. Langosteria Maya and El Fogon Rest
Nice quiet hotel, very clean and courteous staff. Nice buffet breakfast included and free parking. The only problem was that the AC in our room didnt work. Hotel was full and could not move us to another room. They provided a fan but not enough to cool down the room to a comfortable temperature. So couldnt have a pleasant sleep or comfortable time at room at all...! We understand this could happen to any hotel anytime but we were only told that it was reported to be repaired and that was all. Not even offered us anything to make up for that, like a discount or something... Other than that seems to be a nice hotel for those who had a comfortable cool room to rest and sleep well on a hot night in Playa...
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Plaza Playa

Posted Mar 19, 2015
Pros: La localización
Cons: Podrían ofrecer toallas en mejor estado
Location: Está limpio y muy bien localizado. Está a 5 cuadras de la quinta avenida y a partir de ahí, esta a 5 o 10 cuadras de clubs de playa.
Las personas del hotel son muy amables y el hotel ofrece los servicios básicos. Es una buena opción por el precio.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Kleiner Preis, gute Lage, toller Service!!

Posted Mar 12, 2015
Gut gelegenes, kleines Hotel! Saubere, große, geräumige Zimmer ohne großen Komfort, den man auch nicht benötigt! Kühlschrank, Fernseher, Handtücher und sogar hübscher Balkon vorhanden!! Kleines, leckeres Frühstücks Buffet inklusive, alles frisch, Spitzen Service!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane Australia

Nice hotel

Posted Mar 11, 2015
We stayed for one night in March 2015. Hotel was modern, comfortable and breakfast was great. Car parking was available a secure, staff were friendly and spoke great English.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Nice hotel, close to downtown But still quite

Posted Mar 1, 2015
staff we're super helpful with confirming shuttles and tours (no phone in the rooms) and breakfast was delicious. close to 5th Ave. but still some distance for peace and quiet. clean rooms and I wish they'd get better pillows. Awesome restaurants around the area, highly recommend Nativo Restaurant!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rio Grande do Sul

Pleasant Hotel, very clean and great staff.

Posted Feb 18, 2015
Pros: Cleanness, staff
Cons: shower, breakfast
Location: great location! near 5th avenue and other shops.
The hotel is very clean, staff is extremelly helpful and friendly and rooms are spacious and well kept. The location is very convenient, only 3-4 blocks from 5th Ave, 1 block to a major supermarket and easy to drive out to the highway if you have a rental car. They have a gated parking lot as well. Good wifi internet and many facilities in the ground floor and surrounds (laundry coffee shop, restaurants, drugstore, etc). Breakfast is simple but very tasteful. Maybe they could improve a bit in the breakfast. Just a bit. We had a problem with the shower in room 26, but staff was always ready to help solving it. I would definitely recommend Plaza Playa, specially if you came to Playa del Carmen like us, looking to tour around and not staying much in the hotel. It has great cost-benefit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay

Posted Feb 1, 2015
Pros: Room was big and had 3 balconies.
Location: Was an easy walk to 5th Ave.
Only stayed one night so can't say more than about that night. The staff were friendly, the hotel clean and in a good location to get to 5th. The included breakfast was a simple meal but was great to sit outside, eat and enjoy the warmth.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Plauen

Gutes Hotel in Zentrum- & Strandnähe

Posted Jan 23, 2015
Sehr freundliches Personal, lecker Frühstück! Preis - Leistung stimmt!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great price and great

Posted Jan 13, 2015
Hotel was comfortable with a big room and clean sheets. Breakfast was included which was good. Staff was friendly. Overall enjoyed our staff would book again.
5 out of 5
Recommended
for Couples
by Joseffrom Karlstad

Fräscht, bra och billigt.

Posted Dec 26, 2014 on Hotels.com
Bra internet. Rent och snyggt. Inget att klaga på. Bästa hotellet vi hade på resan.