Ratings based on 1,221 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Fort Erie, Ontario
Great adult hotel right on the beach.Posted Mar 28, 2015
Pros: Everything. Entertainment staff are really hardworking. The pool and beach waiters are super .Shaira, Oscar, Carlos, Lukas and Charlie all excellent.
Cons: I think that reservations would be a good idea, especially at the seafood restaurant.
Location: The beach is pleasant but not great. Lots of erosion over the years making it narrow in places. Lots of palapas and loungers.
My wife and I have just returned from our 2nd two week stay(Mch 10-24th) at this lovely hotel. From our check-in to departure, everything was amazing. The staff are outstanding and the quality of food is excellent at all of the restaurants. We opted for a garden view room and it was extremely spacious, with a comfortable king sized bed and a walk-out to a large terrace. The bathroom had a double sink vanity, jetted bathtub and separate WC and shower. Our maid, Mathilda, kept it spotless. We always ate breakfast and lunch in La Riviera buffet restaurant. Great selections at both mealtimes. Such a pleasure to be greeted by Mario and Isabel and Dimas who always served us was just great. Not forgetting Eddie, Ruth and Valente who were always so helpful and friendly. Armando, on the egg station always remembered what you wanted. There were other options outside, by the beach but we so enjoyed seeing all of our friends and taking a break from the sun. For dinner, we ate at Portofino Italian restaurant many times. They have a varied menu and the staff are so good, from Antonio and Perla greeting you to the wonderful waiters, Jesus,Victor and Adrian, who made you feel so special. We found this same service at the Seaside Mexican Grill, where Alberto and Moses excelled. We did eat at Oceana, seafood, a couple of times but it was hard to get in, unless eating very early or late. The hibachi at the Asian was very good and we had a fun time. l
for Everyoneby A verified travelerfrom Hamilton, Ontario
Nice Mexican Stay!!Posted Mar 7, 2015
Nice getaway in the Mexican sun. Hotel very clean. Any oceanview room nice but higher floor better. Staff very friendly. Free wifi and Canada calling nice bonus. Hector activity guy energetic. Oscar by the pool energetic serving drinks and food from lounger. Lets you know activities going on but not pressuring guests to participate. Premium drinks were excellente! Only 1 pool so busy and loungers must be 'reserved' with something early. Beach nothing special. Dirty at shore and seaweed along whole of beach. Trip into Playa del Carmen fun and safe. Cab ride one way to airport $55US to town $20US. Great vacation getaway!! Stayed at Secrets Wild Orchid in Jamaica and same quailty. Will look for other Secrets resorts to visit and would definitely return to Riviera Capri.
for Everyoneby A verified travelerfrom Seattle WA
The service and food are excellentPosted Mar 7, 2015
Pros: Pool bar is our favorite and there is usually something to do if you want activities.
Cons: There were dead bugs in our ceiling light and we never had slippers or robes as our friends had in their rooms.
We stayed in a jungle front room and were very happy with it and the privacy. We ate at every restaurant and loved each one. Friendliest staff around. The wide range of age groups made this a very welcoming place for all ages.
for Everyoneby A verified travelerfrom IA
Perfect if you love smallPosted Mar 4, 2015
Cons: Food quality across the board
Location: Golf at Grand Corral
The first thing that we noticed is that this resort is on the smaller side. With only one pool everyone was forced into one place. At times it was hard to get a lounge chair if you were not out there first thing in the morning. The entertainment and wait staff were great. Food was just average in my opinion. Some places where good (Oceana and the Italian place) while others where not (Seaside Grill). Make sure to get your reservation in for the Hibachi...well worth it!! Overall a good resort, I would just prefer to go to a little bigger resort.
by A verified traveler
Returning CustomersPosted Mar 4, 2015
Pros: It is a smaller resort, and we like that about Capri
Cons: The staff was not as friendly or accommodating as they have been in the past.
We have previously stayed at this resort, and loved it so much we went back a few years later. We were disappointed in the service and the food. We have become regular visitors to Secrets resorts, having stayed at Capri, Maroma, Silversands and their resort in Punta Cana as well. We were disappointed in the food quality, and the staff at the resort. During our previous stay at Capri, the staff was much more interactive and gets the guests involved in a lot of activities. There were not good shows in the evenings as there have been in the past. The food was just ok, where as before we thought everything was fantastic. We did have ants and other bugs in our room as well this trip. After this trip, we would not return to this resort.
for Everyoneby A verified traveler
Great food, excellent staff and servicePosted Mar 4, 2015
Pros: Food, service and facilities were top notch
Cons: Air conditioning was inconsistent
Location: Golf, beach, pool and swimming are excellent
Best food and staff was very attentive, polite and helpful.
for Everyoneby A verified traveler
Posted Mar 3, 2015
Pros: Great staff, great service, clean hotel and great food.
Cons: The beach was a little small but not the hotel's fault. They did a nice job keeping it clean.
The staff at Secrets Capri really made our experience amazing. They are attentive and work so hard to make you feel important and maintain the cleanliness of the hotel. Our room was comfortable and kept spotless. The room service was amazing! We ordered breakfast and they delivered and set up this amazing breakfast complete with rose petals. We had a good meal at all of the restaurants and the entertainment staff offered different activities around the pool to celebrate valentines day and Mardi Gras.
for Couplesby A verified travelerfrom Montana
Comfortable smaller resort.Posted Mar 1, 2015
My husband is directionally challenged so we prefer smaller resorts. We had plenty of choices for our meals - all good. We were always tended to by the staff. It is true about the beach not being spectacular but for us land locked folks it was wonderful, it was never crowded! The
for Everyoneby A verified traveler
Posted Feb 28, 2015
Beach almost non-existent . Great food except for buffets . Very clean. Great pool
for Couplesby A verified travelerfrom Arlington Heights, IL
Relaxation DestinationPosted Feb 28, 2015
Pros: The staff is outstanding, and so is the food. Beautiful presentation with a European flair.
Cons: Some of the furniture needs fixing & replacing, esp. chairs. Arms are loose at buffet and Italian Rest. & room chair had a hole/worn fabric.
Location: We have been to Mexico 11 times and didn't have the need to leave the resort, but there are plenty of tours and shopping nearby.
We had the most relaxing vacation ever at Secrets Capri. It was our first adults only resort in Mexico. The staff goes out of their way to make sure you are happy and having a memorable vacation. We told them it was our anniversary, and a banner was placed on our door, champagne on ice was in the room, and one day we received a romantic breakfast on our terrace. The food and drinks are top notch, and for a reasonable price you can have a romantic dinner on the beach, or in the wine cellar. Due to something unforeseen, we were unable to have a wine tasting that we signed up for, but we were compensated with excellent wine at our Italian dinner. The activities are fun, and it's nice not to have kids around. The facility is older, but the rooms are very comfortable. Some of the furniture could use a little updating (loose chair arms & worn fabric), but the beds are very comfortable. There was a sewer smell one day in our room and at the bar. They resolved the issue immediately when we reported it. A broken sliding door lock was also immediately replaced. All in all, we met a lot of interesting people, had a wonderful time, and would recommend this hotel for a most relaxing vacation.