"Good food, surroundings, resort straight to beach"
Very good and friendly service. Staff are genuine, enjoy the work they do. Food very good and varied cuisines. Room service quick and as requested. Activities available for those that wish to participate. Excellent service around pool and beach for drinks/foods. Cater for special occasions/requirements. Spa and beauty facilities to hand, along with a few shops in the lobby, although a few local shops across the road from hotel. Also business centre within the hotel with computers/printer if required. Playa del Carmen is about a 20 minute walk, although extremely hot and humid for carrying this out. The beach has beautiful white sand, very clean and wonderful for taking a long stroll. The sea is azure blue, but often like a 'washing machine' when you are in it (quite strong waves, although fun to jump, even at 55....). On the beach the hotel has lots of sunbeds, some canopied for those that wish to be out of the direct sun some of the time. Hotel grounds are very landscaped, beautiful kept, lots of palm trees with ponds, fountains and three Jacuzzis spread about - lovely ambiance in general, especially at night when lit, although often very humid to be sat out at night, unless in 'The Grill Restaurant', where you have the sea breeze. Other restaurants were generally air conditioned, along with the rooms you stay in and the air conditioning is quiet, which is a God send - we had this on low, every night of our 10 night stay (it was needed). An enjoyable stay in all.
Sylvie from Berkshire, United Kingdom.