Ratings based on 2,691 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom new york

The best resort ever

Posted Mar 31, 2015
Pros: I really like the consistency of service. I see the same staff every time I visit so that tells me the hotel is doing the right thing by their staff.
Cons: Can't think of one thing
I return every three months to this resort for one reason... The service! Everywhere I turn staff are ready to serve. Anything you can possibly imagine can be accomplished if you just ask. Carolina Paz the concierge can do anything you need. Vilma is also there to make sure you are as happy as possible. The club section is worth it and i enjoy the extra attention. Al of the restaurants are wonderful and the entertainment is lots of fun. I am now planning my June return.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Auburn Hills, MI

Pure Excellence!

Posted Mar 30, 2015
Pros: room service, food, hospitality, pools
Location: bike tour was quick (40 minutes) and worthwhile.
Excellent service and rooms were top notch. We stayed in the rooftop suite - worth every penny. Despite not having an ocean view, we still had a decent view of the ocean as well as the beautiful resort. Room service, turn down service were incredible. Everyone on the staff was very friendly and helpful. We did have an issue where some of our friends did not get the room they requested on the first night, but they went out of their way to make it up to the whole group of us. Have stayed at 4 all inclusive resorts in Mexico and Bahamas, and this was by far the best. Will be coming back again! Best restaurants are Agave and Spice. The meal at Agave was over the top! Also the beach side brick oven pizzas and breakfast buffet were excellent.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York, NY

Excellent Excellence!

Posted Mar 30, 2015
Cons: I would love if they included more authentic Mexican dishes. They do have a Mexican restaurant, but I feel it was more or less Americanized.
Location: You can travel by catamaran to Isla Mujures which has spectacular beaches and local food.
Excellence Playa Mujures is just that, excellent. It's a terrific resort located a little off the beaten path about 20mins from the famed hotel row in Cancun. The location of this resort makes it ideal for couples or groups who want to have a more sophisticated type of vacation. The resort is Adults Only and has over 10 bars and 8 restaurants. The restaurants are all good to average, but typical of an all inclusive. The drinks are terrific and plentiful. They have nightly entertainment, which is actually pretty good. The highlight for me is the lazy river and the swim up junior suite rooms which have a swim up option to the lazy river. The beach is beautiful and the staff very friendly and accommodating. I would highly recommend this resort if you're looking for a relaxing vacation. It's not a resort for party animals/spring breakers as it's quiet and romantic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hot springs, AR

Beautiful on the beach

Posted Mar 28, 2015
Wonderful experience. Everyone was super friendly. Would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arkansas

LOVE this place!!!!!!

Posted Mar 28, 2015
Excellence Playa Mujeres was pretty close to my envision of heaven. It was beautiful, we were treated like royalty, and it was a fantastic experience. They had lots of surprises for us as honeymooners. I definitely recommend the spa treatments. Our favorite restaurants were the lobster house and flavor market. Spice was fun too! My only suggestion is that they make it a little easier to regulate the temperature of the room, and the linens on the bed were like sand paper. Not something you want to sleep on in general, but especially uncomfortable with a sunburn.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellence

Posted Mar 28, 2015
Great experience, snacks on beach, romantic dinner amazing. Food amazing at all restaurants. Stay and be amazed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
The word Execellence was used for a reason. They continued to impress from staff to grounds. Every aspect of what a five start resort is, has been attened to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, not so great coffee

Posted Mar 24, 2015
Cons: The coffee place didn't open till 9:00, you could get it delivered to your room or at other places just not as good. Also, the food was just OK.
We had a great time on a girls weekend. The facilities are very nice. Staff was great!
5 out of 5
Recommended
for Couples
by A verified traveler

Great resort

Posted Mar 23, 2015
Pros: Many pool areas, restaurants, rooms are very nice. The grounds are kept immaculate and the staff works hard at keeping it that way.
Cons: Bathrooms are a very open concept, would be nice to have a little more privacy
Location: We never left the resort...no reason to
The hotel has many areas depending on how you feel for the day. The lazy river is quieter and more relaxing than the swim up pool bar which has more of a party atmosphere. Then there are many areas in between, plus the beach. The best part was the service. Everyone works very hard to make your time the best. Every staff member was so friendly and would try to remember your name. They like to have fun and kid around with you which I like. Spice is an excellent Japaneese restaurant and the Martini bar was also very good. Breakfast buffett and the lunch buffett at Toscano were really good. We did the beach lunch hour also and had some great fish tacos. One of the best resorts we have been to.
5 out of 5
Recommended
for Everyone
by A verified traveler

Roof Top Terrace Room

Posted Mar 21, 2015
The rooftop terrace room with private pool is awesome. Highly recommend this room to anyone. The staff took care of all our needs. Great experience.