Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.0 Hotel condition
They paid and stayed.
for Couplesby Marcus D.
Don't go to Bracelo TamborPosted Jun 22, 2012 on Hotels.com
Barcelo's room was not very good. The air conditioner did not work well and made a lot of noise. The resort entertainment which was located a couple hundred yards away was way too loud. We asked the front desk what time it was over and they told us at 9. At 11:00 pm the music was still going on and extremely too loud. We could feel and hear the music in our room as we were trying to sleep. The shower head was loose and did not stay up, it made take a shower very difficult. The toilet had a leak at the bottom seal and every time you would flush it would take 3 to 5 minutes to stop and would leak wha I hope is clean water on the floor. There was a bottle of wine and fruit platter in our room when we arrived. The fruit looked old and was not cold. The wine was already opened. When we asked the public relations person why it was opened, she said that it is probably so we would not have to use a crokscrew, but that she really did not know. They did give us a free reservation to the sushi restaurant. This was a lot better than we expected although the sushi restaurant had plastic lawn chairs covered with chair covers, which I thought was very odd for such a high end restaurant. The food at the buffet was lacking. The ice cream was not cold enough and was watery. The food either looked questionable and what we did eat was mediocre at best. The service was very good though. The beach was filled with rocks and made it very hard to walk on.
for Couplesby A verified traveler
Posted May 23, 2012 on Hotels.com
beautiful setting. great monkey viewing. pool clean and lovely. gounds very nice, overall a little run down feel but for the price it was just fine. ac worked great and when i asked for ice they found some.