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Playacar, Riviera Maya Hotel Rooms at the Iberostar

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Iberostar Tucan All inclusive - Playa del Carmen Hotels
Rating: 3.5 Stars
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Iberostar Tucan All inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen 77710 - Map
 
 
"There is always room for improvement in all aspect"
We originally booked for Iberostar Tucan, but they placed us on Iberostar Quetzal rooms because the Queen bed requested in one of the rooms was not available. We were offered an upgrade for an extra $100 more per night but we turn it down. The welcome greeting was not warming or inviting. The front desk needs better training or possibly get paid more for a smile and better service, I asked them if they were tired and replied to me as YES. The resort atmosphere is nice, it has a very natural feeling of jungle or tropical place with all the little animals on the pathways which they make your stay more fun and different. The rooms are OK, you have a lot of tiny ants everywhere AC is Cold for people who likes that. The food in Buffet is Good. The staff in buffet or any dining area needs more customer service training, there are just a few happy faces that deserved a good tip during dinner buffet or at the Theater Bar only. Other than that, you make the best of your stay and enjoy as much possible.
Traveller from Los Angeles
Nestled on the beach, this Playacar resort is within 3 mi (5 km) of Playacar Golf Club, Mamitas Beach Club, and Playa del …More
Iberostar Quetzal All Inclusive - Playa del Carmen Hotels
Rating: 3.5 Stars
Check availability

Iberostar Quetzal All Inclusive

Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen 77710 - Map
 
 
"Big hotel but nice amenities"
Very big hotel, nice amenities. Poor wi-fi policy & won't let you use bikes without being on a tour. Also no tennis rackets to rent. They so a big "marketing" push at check-in that feels very much like a timeshare push, even though they say it's not. The food is just so-so, but dor an all-inclusive it's pretty good.
Traveller from Mexico City
Nestled on the beach, this Playacar resort is within 3 mi (5 km) of Playacar Golf Club, Mamitas Beach Club, and Playa del …More

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