Desk, free WiFi, bed sheets, alarm clocks

Reviews of Days Inn & Suites by Wyndham Pocahontas

2.5 out of 5
Days Inn & Suites by Wyndham Pocahontas
2805 Highway 67 South, Pocahontas, AR

Reviews

7.8

Good

Rating 10 - Excellent. 166 out of 481 reviews" "
Rating 8 - Good. 167 out of 481 reviews" "
Rating 6 - Okay. 87 out of 481 reviews" "
Rating 4 - Poor. 38 out of 481 reviews" "
Rating 2 - Terrible. 23 out of 481 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Nancy,We are delighted to hear that you found our room to be comfortable during your stay. Your satisfaction is our priority. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the night prior to the 2024 eclipse. The staff was awesome! They went around that morning turning off all the out door lights so folks could get a great view of the eclipse. They let us hang-out in the lobby after check-out. They even brought out a really amazing food/party spread (fruit, cake, cookies, etc) all which they make AT HOME and brought in for guests to enjoy. They were amazing hosts! Would definitely stay again if ever in the area.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Daniel,We are delighted to hear that you enjoyed your stay with us! Providing exceptional service and creating memorable experiences for our guests are our top priorities. Thank you for highlighting our staff's efforts to enhance your eclipse viewing experience. We look forward to welcoming you back should your travels bring you to the area again.

8/10 Good

Joaquin

Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Joaquin, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Jamie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Manager on Apr 5, 2024
Hello Jamie,We strive to maintain high cleanliness standards and appreciate your feedback on your recent stay. Your comments help us improve our services for future guests. If you have any further suggestions, please feel free to share them with us.

10/10 Excellent

sigrun A

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay / great staff 👌😊. Room & hotel were clean. It’s an older hotel but looks like it’s been renovated. Missed having toast with peanut butter & jam. Toaster was there but only for pop tarts 👌😊. All in all a good stay.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello sigrun A, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found our staff to be great. We are glad that you appreciated the cleanliness of the room and hotel. Your comments about the renovation are appreciated. We will make note of your feedback regarding the breakfast options. We hope to welcome you back in the future.

8/10 Good

Sergio

Traveled with partner
Liked: Staff & service
Perfect for 1 night. Is clean… noisy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Sergio,We appreciate your feedback regarding your recent stay. Our team values cleanliness as a top priority, and we regret any inconvenience caused by noise disturbances. Your comments will be shared with the appropriate departments for review and improvement. Thank you for sharing your experience with us.

8/10 Good

Roger

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Roger,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

8/10 Good

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty good stay overall the phone in room didn't work i wasn't able to ge a wake-up call 🙃 lol
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Derick, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with our team for review and improvement purposes. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

6/10 Okay

Jesse

Business traveler
Very poor internet speeds for doing business. My room was clean, but the hotel as whole was not. Breakfast was terrible
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jesse, We regret to hear about your experience and appreciate your feedback. We strive to provide a clean environment and efficient services. Your comments will be shared with the relevant teams for improvement. If you require further assistance or have any additional feedback, please feel free to contact our management team.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Karen,Your perfect 5 rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Justin, We appreciate you choosing our hotel for your recent stay. We hope you had an enjoyable experience and found everything to your liking. Should you have any feedback or suggestions, we kindly request you to reach out to us directly so we can address any issues. We value your input and look forward to welcoming you back in the future.

6/10 Okay

Michelle

Traveled with family
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Michelle, Thank you for staying with us. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to our hotel directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Michael

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope that you had an enjoyable experience with us. If you have any additional feedback that you would like to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Mary

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mary,Thank you for choosing our hotel for your stay. We're glad to know that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back again soon!

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Vince,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great! room was clean, overall hotel was quiet and we enjoyed our stay!
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Lisa,Thank you for taking the time to share your positive feedback about our hotel. We're glad to hear that you had a pleasant and enjoyable stay with us. Our team works hard to provide excellent service, and your kind words are truly appreciated. We hope to welcome you back for another great experience in the future.

6/10 Okay

Dianna

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Dianna, We appreciate you taking the time to share your rating with us. If you have any specific feedback or concerns about your stay, please feel free to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future for a more positive experience.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for what I needed.
Comfortable and mostly quiet. Complementary breakfast needs help but it sufficed. Friendly staff.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Keith,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel comfortable and enjoyed our friendly staff. We appreciate your comments regarding the complementary breakfast and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Stella,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future for another outstanding stay!

10/10 Excellent

Sidney

Stayed 1 night in Dec 2023
Response from Manager on Jan 22, 2024
Hello Sidney,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a great experience with us. We strive to provide exceptional service and comfort to all our guests. We hope to welcome you back soon!

10/10 Excellent

Clyde

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Clyde,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Mario

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how close to the highway the property is and there was food and gas and plenty of parking. The room was clean but there was a musky damp smell and there were people going in and out at all hours of the night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Mario,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on our convenient location and available amenities. We apologize for any inconvenience caused by the musky smell in your room and the disturbance caused by other guests. We aim to provide a comfortable and peaceful environment for all our guests and will address these concerns with our team. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
Room seems clean enough. Convenient location for me.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Sandra,We're glad to hear that you found our rooms clean and our location convenient for your needs. We strive to maintain a high level of cleanliness to ensure a comfortable stay for all our guests. Thank you for your feedback!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Terry,We appreciate you choosing our hotel for your stay! If you encountered any issues during your visit, we encourage you to reach out to us directly so we can address them promptly. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stairwell was filthy, caroenting in hallways was dirty. Funny odor in the room. Breakfast selection was very limited.
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Greg, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the stairwell and hallways, and we will address these concerns with our team. We apologize for any inconvenience caused by the odor in your room and understand the impact it had on your stay. Regarding breakfast, we apologize if the selection did not meet your expectations. We value your input and will take it into consideration for future improvements.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. And plenty of places to take my dog outside
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Deborah,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room to be nice and that there were ample outdoor areas for your dog. We appreciate your kind words and hope to welcome you back soon for another pleasant stay.

8/10 Good

Kevin

Liked: Staff & service, amenities
Friendly service
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kevin,Thank you for your feedback about our friendly service. We are delighted to hear that our staff made your stay enjoyable. We appreciate your kind words and hope to welcoming you back in the future for another pleasant experience.

10/10 Excellent

Fred

Very nice motel. Clean and comfortable. I liked the new flooring they have. Looked like vinyl planking much better than carpet, You never really know what might be in the carpet. Only negative was there weren’t many rooms available so we had to pay a little higher price than normal.
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Fred,Thank you for sharing your feedback on your recent stay with us. We are glad to hear that you found our motel clean and comfortable, and that you liked the new flooring. We apologize for any inconvenience caused during your stay due to the limited room availability. We appreciate your understanding and hope to welcome you back in the future for another positive experience.

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Robert,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

8/10 Good

Donovan

Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Donovan,Thank you for sharing your feedback with us. We are sorry to hear about any issues you may have experienced during your stay. We value all guest feedback and will be sure to pass this information on to our management team for review. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Billie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service very polite and helpful
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Billie,Thank you for your kind feedback on our staff's excellent service. We strive to ensure that our guests feel well taken care of during their stay. We appreciate your kind words and hope to welcome you back soon for another great experience.

10/10 Excellent

Dewayne

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Dewayne,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Tibor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Tibor,Thank you for your kind words! We take pride in maintaining a clean and pleasant environment for all of our guests. We hope to welcome you back soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt comfortable and safe
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Michael,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Kristy, Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Kristy,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. We hope to welcome you back in the near future.

4/10 Poor

Chassitie

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is nearly the only hotel in the town, it's probably doable. When me and my family stayed for 2 nights we had to ask for wash clothes as we had none and towels. There was blood stains which I have a picture of on the sheets, gross. I called prior to request a late check out and offered to pay the additional fees. I was told that I would be put down for 1pm and to not worry about it. I was greeted by a rude housekeeper the morning of checkout at 10:30 asking why I was still there and shortly afterwards received a call from the front desk stating that they do not do that and cannot accommodate what I was told. I quickly packed our things and left. I was not offered an apology of any sort. I feel as if I wasted money on this booking. Also the complimentary breakfast was the poorest I've ever seen. I had the option of 2 cereals and 1 poptart. Absolutely regret spending money at this establishment. Filthy staircases and carpets. Good luck if you choose to stay here.
Response from Manager on Oct 13, 2023
Hello Chassitie ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

James

Traveled with pets, Traveled with family
Good place between Texas and Chicago. Pet friendly. No problems.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi James,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

2/10 Terrible

Margaret

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was black mold in the bathroom. I had a first floor room. There were ants everywhere in the room. I stayed 2 nights. First night I saw a couple ants in the bathroom on the floor. Last night I left 4 pieces of pizza in the box on the desk. This morning the inside, outside of the box and desk were covered by hundreds of ants. I had to turn the shower on to get the ants out of the bathtub before I could shower! I packed up immediately and left. I told the person at checkout about the ants. She said she would leave a message for the manager. Thought perhaps she would reimburse part of the fee but she didn’t offer. You can smell the mold everywhere in the entire building. This place gets 0 stars and I would tell anyone-DO NOT STAY AT THIS HOTEL!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Margaret ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Excellent

Jose and Nereida

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jose and Nereida,Thank you for your perfect rating! We are thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back in the future.

8/10 Good

Laura

Liked: Property conditions & facilities, room comfort
Nice hotel. Couldn’t have breakfast because a sports team of young men cleaned out the food. Took a half hour just to be able to get into the breakfast area to get a cup of coffee. But our room was fine. Would stay again.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Laura,Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us and we are sorry to hear you did not experience our breakfast services. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardly breakfast
Cont. breakfast was sad
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Adrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hi Adrielle,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

adrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff have gone above and beyond
Stayed 7 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hi Adrielle,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Debra

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Debra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Sep 2023
Response from Manager on Sep 8, 2023
Hi Kevin,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Robert,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Amy, Monticello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and courteous
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Amy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, amenities
I had to leave and find another hotel. Hotel was fairly clean but my room smelled so strong of Mildew and I couldn't stay. Staff said they were booked and could not provide a different room. Stuck it out an hour or so and took my bags and left. Cottonwood Inn down the street was a lot cleaner
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Kevin, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and quiet location. Friendly staff. The included breakfast buffet is pretty minimal.
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hi Charles,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 Okay

LISA

Liked: Staff & service
Disliked: Cleanliness, amenities
To start with, it was a pet friendly motel. When I booked through expedia, I was not informed of any extra money needed. Was told it was $10 per dog due to the fact that they had to clean extra because of people having allergies to dog dander. Then we were given a room that had not been cleaned. So I had to go back to the truck with the dog and go back to the front to get a new room. The new room had black hair in the bathroom sink, hair all over the desk , black hair in the bed and smelled musty and we only had two towels, one hand towel, and one washcloth. I spoke with the front desk and was told they had no more towels. She brought me a can of Lysol to spray to get rid of the smell. The carpet was disgusting, wet and sticky, but the one plus was the shower. Excellent water pressure!
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello LISA, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.