Ratings based on 651 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from kaba
Nice hotelPosted Sep 5, 2014
Nice hotel , a little far from different activities
by A verified traveler from New York
Stay away! Not worth any amount of money.Posted Sep 3, 2014
This hotel offers pet friendly rooms, but they fail to mention the rooms are not "people friendly" or "pet friendly". The rooms were so terrible, smelled, not cleaned at all, very poor condition, not well maintained, sofa and carpet smell, mold in the showers, rust in the sink....basically stay away! We stayed for two nights, our room was NEVER cleaned. The housekeeper never got to our room, we had to ask for toilet paper after running out of the half roll we got and towels. The housekeeper then gave us the option to clean our room for "5 minutes" before the end of her shift or not at all. This was already at 6 pm while getting ready for dinner. The hotel also false advertises - when you look at their site, all the rooms are shown on the site EXCEPT pet friendly - there is a excellent reason for this! The main lodge offers nice and clean rooms while the pet friendly rooms are basically a different hotel. We stayed with a group that all stayed in the main lodge and we were able to see the IMMENSE difference for ourselves. We immediately went to the staff when we saw the difference since we were paying the SAME PRICE in addition to an extra pet fee! Pet fees are to make sure these rooms are cleaned specifically after pets. Considering our room wasn't even close to clean, I am not sure what they are doing with these pet fees. NOTHING was done to compensate us considering the difference in rooms and management lied to Expedia when we called to complain directly.
for Everyoneby A verified traveler from Northern Jersey
For a Good Night's StayPosted Sep 2, 2014
Pros: The beds were very comfortable. The staff was very friendly and hospitable. Overall the rooms were very nice.
Cons: The double bed room that we were in could accommodate only two people. There were other rooms that were larger located in the main part of the hotel.
Location: There are several towns nearby and offer a variety of cuisines. There is also several areas 45 min away to enjoy rafting, biking and hiking.
Overall I would only rate this hotel as OK. The room for 4 was a little small even by Pocono standards. We later found out, that the rooms in the main building were very roomy and I would have actually rated this experience a better. The bath rooms are very small only one person can fit comfortably. One of the items that really affected our stay was the fact there was no vent or window in the bathroom. After 4 people have taken a shower in the bathroom is very damp. They did not offer late checkout even though our reservation was during the Labor Day weekend, checkout was at 11am. Also many of the guests where leaving at the same time, this caused the elevators to be jammed with people. I was very surprised that even though the Hotel had undergone several expansions apparently they had forgotten about increasing the amount of elevators but this was a slight inconvenience. Overall it was satisfactory. The main grounds were very good but some of the parking areas were out of the way and did require some pothole repair. The trails behind the hotel were OK. The staff could have warned us about the significant amount of construction in the area. But I would recommend taking a walk down and seeing the waterfalls it is very picturesque. The Exchange, their in-house restaurant, the entrées were excellent but pricy. I suggest you look at their menu online to be prepared. Lastly, the main entranceway was not properly lit and drive on the road at night coming back was difficult.
for Everyoneby A verified traveler
Posted Sep 2, 2014
Pros: The staff was extremely pleasant and helpful
Location: We went to the Outlets and took several walks around the property
Over all I enjoyed my stay. I enjoyed the history of the property and was amazed at the size of the property and things there were to do that were close by.
by A verified traveler
Paper thin walls, staff was not very politePosted Sep 1, 2014
Labor Day weekend- I would not recommend going during this time. Staff was overwhelmed, no parking, noisy people, loud dogs and way too many little kids up very early.
for Everyoneby A verified traveler
Nice place lot's to do.Posted Aug 27, 2014
Pros: It was easy to navigate,and close to other attractions in the area.
Cons: The queen bed is small it did not feel like it was a true queen bed.
Location: I am familiar with the area so I had no problem finding things to do.
I had a good experience no problems checking in or out.
for Everyoneby A verified traveler
Historic hotel in the foothillsPosted Aug 26, 2014
Pros: Pool, layout, remote location
Cons: a little more clean, hallways were never vacuumed while we were there.
Beautiful facility, amazing buffet, could use a little update and cleaning of the hallways but room was very nice, coffee was excellent.
for Everyoneby A verified traveler from Western, PA
Nice place to visit, think twice about staying.Posted Aug 25, 2014
Cons: Bathrooms need updated in out buildings.
Location: The hotel is near Mt. Airy Casino, 40 minutes to the many water falls and trails.
The area was great, the grounds beautiful and food good. However, the rooms need updating. If you stay in the main building you will benefit from the updated bathrooms with all new fixtures. If you stay in one of the out buildings you must deal with sinks from the 50's that lean, plugs you can't reach in the lighting above the mirror and the hotel not making sure the other guests children behalf. We had young children (4-6 years old) roaming the halls and grounds without their parents to all hours of the night (midnight and later). One guest actually hollered "PLEASE BE QUIET" at about 11:30 one evening, trying to get some peace and quiet. Again, the hotel and area are very nice, but updating the out buildings and having better security would be nice.
for Everyoneby A verified traveler from NJ
Nice hotel, out in the woods a bitPosted Aug 23, 2014
Pros: Service staff was good, pool tables are fun.
Cons: Heat the outside pool, more in room amenities.
Location: Lots of things to do in the area, will keep you busy.
This place may be a little hard to find in the dark, I would recommend getting there while there's daylight. Checking in was fairly quick and easy. The room we had, 2 queen size beds, was very clean. Maid service kept it that way during our stay. The bathroom appeared recently renovated and the shower had very hot water. No fridge or coffee maker is a bit disappointing. The outside pool is chilly, but well kept. The indoor one is heavily chlorinated but warmer. Only ate at one on site place, the Lamplighter lounge. First meal it was empty, and the food was excellent. 2nd time it was crowded, and the food was not as good. Didn't use the golf course or the horseback riding onsite, which for most people are the main reasons to come here, I would think. Mostly used the room as a base to explore various local attractions. For that purpose it worked out well.
for Everyoneby A verified traveler from Fishkill, NY
Nice hotel close to outdoors activitiesPosted Aug 23, 2014
The hotel was very nice with pleasant staff. Breathtaking views of the mountains and close to hiking, biking and kayaking and has both indoor and outdoor pools. My only disappointment was the bedroom only had a bed and it wasn't very comfortable, which made the fact that there was no other place to sit in the room to watch t.v. or relax very annoying. The restaurant was over priced for the quality of the food, but I highly recommend the bar/lounge food...that was excellent.