Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
58% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

My stay at Fernwood Resort was a delightful one.

Posted Jul 27, 2015
Pros: I like the room size, the cleanliness of the room, the micro wave, stove, and small refrigerator. There was also a laundry room to do laundry
Cons: none.
Location: n/a
I had a wonderful experience while I stayed at the resort. I went to see the comedy show on Saturady night. The comedian used excellent materials in his performance. I also get to ride the zip liner, play golf and swim a lot. The room was great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
It had many amenities but the room was smaller than I expected. The studio had a closet that could've fit a bed and I would've preferred the extra bed. There are events all day every day though and the Friday and Saturday night stuff was pretty good for $10.
2 out of 5
by A verified traveler

Disappointed

Posted Jul 16, 2015
So many repairs and upgrades are needed. A lot of the light bulbs needed to be replaced. The bathroom faucets are rusty. The towels were very hard and uncomfortabe.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great place, needs to be updated.

Posted Jun 8, 2015
Pros: lots of amenities
Cons: Cleanliness!! Villas are a bit outdated - upgrade!
Location: Great location - centrally located!!
Overall a great place to stay, friendly staff. Rooms NEED to be cleaned properly.
2 out of 5
by A verified traveler from New York, NY

Keycard Disaster

Posted Apr 10, 2015
We had to endure having to get our room key reset every time we left our room. You would think the front desk staff would be apologetic rather than rude. In addition to rude front desk, not much to do for teenagers in particular this time of year. We luckly caught the last day for snow tubing, aside from that we had to find things outside the resort to do. What's fun about a 5 game game room and a pool that closes at 5. I could go on and on but why bother, we don't plan to visit again unless they make drastic changes.
Comment from Hotel Management
Apr 21, 2015 by LHerman, Hotel Management
First, please allow me to apologize for your dissatisfaction during your recent stay. The Fernwood Resort and the Villas at Tree Tops and Fairway pride itself on excellent guest service standards and I am sorry that we fell short of your expectations. I have shared your comments with the Director of Guest Services, so that he may address the Front Desk staff. Our Resort offers many different activities for adults and kids of all ages. As you mentioned we do have an all season tubing park that is open year round. Also located on our Resort property is TreeVentures and zip line, paintball, horseback riding, karaoke, brain freeze trivia, mini golf and activity central. We also have two indoor pools. One is located at Valley Station and does close at 5pm during the week, however our Fairway indoor pool does not close until 9pm. I do apologize that you were not made aware of all that our Resort has to offer. We continue to make improvements property wide and we hope that in the future you might keep our location in mind when visiting the Poconos.
2 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Mar 24, 2015 on Hotels
2 out of 5
by A verified traveler from 46-65 186th

Posted Mar 10, 2015
by closing the arcade, the Italian restaurant, the pool & the Jacuzzi, And the place where the shows where held , There's not much left, the little pool, and tuba down a mountain, And the paintball, $ 216.00 per room, that's just to much money for such little amenities, Won't go back, Don't recommended to anyone, and the lady who answers the phone when I dialed o for Customer service from my room, was mean and evil she was cruel, So I could say they don't treat the customers with respect either, After all that they expected to sell me a time share, witch is the reason I went there in the first place, but I was treated poorly, I left just in time, That would have been a great mistake....
Comment from Hotel Management
Mar 19, 2015 by LHerman, Hotel Management
Thank you for sharing your thoughts with us. I do apologize for your displeasure with the resort activities. Each guest is provided with an activity Guide at check-in. The guide lists daily activities and trips offered, such as Brain Freeze Trivia and Poconos Comedy Jam located at our Wintergreens Patio & Grill. Our Recreation Department makes every effort to plan a variety of activities and crafts to please all ages. The resort also offers 2 indoor pools as well as a game room located at Valley Station. Other amenities located at the Resort are our TreeVentures Aerial Ropes Adventure Course, Pocono Zip Racer with dual racing zip lines, paintball, horseback riding, 18 hole par 71 golf course and our all season tubing park just to name a few. The Fernwood Hotel and Convention Center along with the arcade, Italian restaurant and the event center is owned and operated separately from the Fernwood Resort and The Villas at Tree Tops and Fairway. I do apologize if their closing impacted your stay. I have also shared your comments with our Director of Guest Services, so that he may address the Front Desk staff on the manner in which your call was handled and to ensure that your experience is not repeated. We do hope that you and your family will consider another visit in the future, allowing us to redeem our reputation as a great place to visit in the Poconos.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Spacious one bedroom villa

Posted Feb 23, 2015
Great hotel location for snow tubing with the family and friends. The room was very clean and very spacious. Loved the kitchen. Need improvement in: The toilets need a little more maitanence, it has stain sorounding the inside. The pool needs staff members to enforce the rules and cleaness of the bathrooms; some kids were jumping in the pool and parents would not stop them to do so.
Comment from Hotel Management
Mar 19, 2015 by LHerman, Hotel Management
Thank you for taking the time to write a review of your stay at The Fernwood. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. I have passed along your obersavations to the Housekeeping Company that services our Resort as well as our Recreation Manager so that they may be addressed. Guest feedback is very important to us and we do indeed value our guests input and concerns. We have made significant improvements property wide and will continue to do so that we can accommodate our guests to the fullest. We look forward to welcoming you again in the future.
2 out of 5
Recommended
for Families
by TakWah from New York City

never come back

Posted Feb 23, 2015 on Hotels
The Resort too old
3 out of 5
Recommended
for Families
by A verified traveler

Fernwood

Posted Feb 21, 2015 on Hotels
I had booked a villa for 2 nights $789... When they gave me the key to my place I couldn't believe it . Walking up the outside was very shabby looking, paint peeling, wood steps peeling, rotting. Walking inside awful mildew, musty smell ...turned around went back to office very much disappointed. Key was given to me to see another villa. This was also bad ! Front door had what looked like vomit on it. Inside blind right by door all torn up..couch upstairs soiled and looked very uncomfortable. Back I went this time really disappointed as I booked this a month in advance ! To pay that much for 2 nights was not what I expected ...I told them there were units out there that we're not so shabby looking and that I would like to have one of them ..they gave me a third key , this section was not an eyesore, outside was nice, as well as the inside.. Took this one ..I don't understand why they would put me in their shabby section and charge me that much ! One side of their villas is newer and nice but the other definitely needs work !