Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express & Suites Stroudsburg-Poconos

2.5 out of 5
Holiday Inn Express & Suites Stroudsburg-Poconos
1863 W Main Street, Stroudsburg, PA

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1005 reviews" "
Rating 8 - Good. 242 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 98 out of 1005 reviews" "
Rating 2 - Terrible. 104 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a clean looking exterior is 1st impression and same for front desk area
Stayed 1 night in Mar 2024

6/10 Okay

Dnajha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property staff was nice and accommodating. The only thing was our room smelled like old mildew and the first night we stayed my family and I woke up coughing and sneezing. We asked to change to another room in which the property management team was happy to accommodate. However, once we got back to our room, our new room, it has to smell old and like mildew there was creeks on the ceiling and tape on the AC units overall 3.5 stars probably wouldn’t stay again. It was a nice location right outside the Pocono mountains if you wanted to stay outside of the resorts.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kayla

Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Large king rooms with living space and pull out couch. Vending is cash only
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 2 nights in Feb 2024

2/10 Terrible

Lindsay

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
fire alarms went off 3 times within in about an hour. manager on duty would just override the alarm. For a newer hotel this was not the experience we had envisioned. The hot tub was closed and the next morning when we were going to let our kids swim in the pool it was closed.
Stayed 1 night in Feb 2024

4/10 Poor

Candice

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
My family and I stayed at this hotel for three nights. The location of the hotel is very convenient to shopping, food, ski and water parks. Our room was clean. The pool at the hotel was out of service for two days for some hours. We left the hotel for lunch and when we returned we could not enter our room, we had to go back down to the front desk and was told that our key card was wiped out completely. The lady at the front desk had to reactivate our key cards. Upon check out my husband forgot his jewelry in the room. He called the hotel the same day and they stated to him that housekeeping did not find anything left in the room. My husband ask if they could check the room again and he told them exactly where it was placed and left. The housekeeping manager stated that she searched the room again and she did not find it. My family and I would not be staying at this hotel again.
Stayed 3 nights in Feb 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Updated lobby and rooms. Seemed a bit under staffed, but everyone that worked there was very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Dulce, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Leonor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unable to accommodate a change of room when we weren’t happy with the gas smell in our room. We understand sometimes it’s hard and the hotel is booked but for what we are paying there has to be room for understanding and trying to at least accommodate… what are we paying for then ? Luckily able to find another hotel who was very accommodating in such short notice. Now I’m waiting on my refund from Expedia
Stayed 1 night in Feb 2024

4/10 Poor

Nnamdi

Hotel was so noisy all through my stay.mot going back.
Stayed 2 nights in Feb 2024

6/10 Okay

Karen, new york

Traveled with family and small children
Liked: Cleanliness, amenities
At breakfast we felt like we were being watched. The manager kept looking at us. It was sooo awkward.
Stayed 1 night in Feb 2024

10/10 Excellent

Francesca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was well kept!
Stayed 1 night in Feb 2024

10/10 Excellent

Milton

Traveled with partner
Liked: Cleanliness, amenities
Wonderful service through and through
Stayed 1 night in Feb 2024

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a bar
Stayed 1 night in Feb 2024

8/10 Good

kari

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall good place to stay close to everything. Area seemed very scetchy but hotel was safe!
Stayed 2 nights in Feb 2024

10/10 Excellent

Romell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has been renovated and is very nice. Staff was really friendly and helpful. Breakfast was standard for Holiday Inn but good.
Stayed 1 night in Jan 2024

10/10 Excellent

Stacey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Tara at the front desk was so welcoming and kind. She made us feel right at home. The rooms were comfortable and immaculate. Plenty of room for us and the kids. The breakfast was delicious and fresh and everyone working there was beyond helpful and nice, we utilized both the gym in the pool and my kids had a great time. We wouldn’t hesitate to stay here again! The location is perfect when visiting the Pocono Mountain area
Stayed 2 nights in Jan 2024

10/10 Excellent

ELEAZAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good experience in our 3-night stay in the hotel. It is very clean. There is a wide assortment of choices for breakfast. Overall, the hotel is run very efficiently. We would like to commend Jojo the Manager for doing a splendid job in attending to our personal concerns. Will definitely book in this hotel again in the future.
Stayed 3 nights in Jan 2024

6/10 Okay

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast is pretty bad
Stayed 1 night in Dec 2023

8/10 Good

Karin, Mount Vernon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in Dec 2023

4/10 Poor

Bryant

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for our stay. It was everything that we needed it to be!

6/10 Okay

Tibet

Traveled with family
Liked: Amenities
Location was good breafast was decent Didnt like the fact the laack of uniforms u cudnt tell who was the employees were
Stayed 2 nights in Jan 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Matt

Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Breakfast is not good. It took me 30 minutes to wait for the extra blanket.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Liked handicapped shower and king bed
Stayed 5 nights in Dec 2023

10/10 Excellent

Cameren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful Jojo the manager along with Asma and Huma provided excellent service and hospitality. I would definitely stay again!
Stayed 4 nights in Dec 2023

10/10 Excellent

Yuliya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Special thanks to the guest service manager Jojo and staff - Asma and Huma! Super great experience! Will come back again!
Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoyun

Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Stayed 2 nights in Dec 2023

10/10 Excellent

paul, owings mills

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Place is very convenient and clean - staff are friendly also and food is delicious
Stayed 1 night in Dec 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

6/10 Okay

soenitadebie

Traveled with family
Price for value is terrible
Way overpriced for the service quality. The only service on point was the kind lady in the restaurant and the shuttle driver. Front desk put us on hold for the longest time ever experienced. No luggage carts on arrival. Just very mediocre for the price you pay.
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
asd er
Stayed 1 night in Dec 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

6/10 Okay

Luis

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Pool was in terrible condition. Dirty and no maintained properly
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Christine

Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and it was great, helpful and cheerful staff, great location.
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Service
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place
Rooms are clean and very roomy.. breakfast is excellent
Stayed 2 nights in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Ghaus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property
Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Maureen

Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

2/10 Terrible

hemchand

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
do not leave your valuables unattended
the cleaning crew stole my guest's apple air pods that was left charging in the room. asked for the hotel worker about the missing item and no one every responded back about the item. Cleaning crew not to be trusted and counter worker are not that helpful.
Stayed 4 nights in Oct 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.

10/10 Excellent

Chanoch

Stayed 1 night in Nov 2023
Response from Frenchi. on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.We very much appreciate you being our guest, and truly value your feedback.