Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newyork,NY

Nice hotel. friendly staff. close to water park

Posted Sep 2, 2014
Cons: Little Updating in the room and bathroom.
Location: 10 mins from camelbeach water park and shopping mall.20 mins from delaware water gap. 40 mins from Dingmans Falls.
I was their with my family for labor day weekend. The hotel was nice compared to price. free Breakfast was good with a lot of varieties. Staff were very nice and friendly. We took cooked food as my mom eats nothing but kosher so the fridge and the microwave in the room was very useful. I like to be in brand hotels cause of neatness and service issues but deffinately would go back. Good service compared to price.
Comment from Hotel Management
Sep 15, 2014 by Hiren, Hotel Management
Hello Miss Reba, Thank you very much for your business and for your very kind words and rewarding feedback score for our hotel. I am glad that you enjoyed your stay and you find the basic amenities we provided to be useful. Please do not hesitate to call the attention of our staff should you have concerns on your next visit. They will surely attend to you promptly as we want our guests to have a wonderful time with us.
Comment from Hotel Management
Sep 15, 2014 by Hiren, Hotel Management
Hello Miss Reba, Thank you very much for your business and for your very kind words and rewarding feedback score for our hotel. I am glad that you enjoyed your stay and you find the basic amenities we provided to be useful. Please do not hesitate to call the attention of our staff should you have concerns on your next visit. They will surely attend to you promptly as we want our guests to have a wonderful time with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Howell, NJ

great location in the heart of the Pocono Mountain

Posted Aug 29, 2014
Pros: location .... and the great bar and grill restaurant right next door
Very nice breakfast bar...with staff help on hand to assist you Room was clean and pleasant but could use updating Indoor pool....had to pass on a swim here....the chlorine smell was absolutely overpowering when you entered this area
Comment from Hotel Management
Sep 14, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
Comment from Hotel Management
Sep 13, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
Comment from Hotel Management
Sep 13, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
Comment from Hotel Management
Sep 15, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
Comment from Hotel Management
Sep 13, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
Comment from Hotel Management
Sep 15, 2014 by Hiren, Hotel Management
Hello, We appreciate your time in bringing your concerns about your stay, I will have your comment about the pool evaluated, I apologize that you did not completely enjoy your stay. Your feedback is taken very seriously as we want to provide the best value accommodation to all of our guests. Trust that we will do our best to offer you better accommodation on your next visit. Thank you for choosing to stay in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hatfield, PA

Posted Aug 25, 2014
Nice but the pool needs to be fixed up a bit. Overall, it was a nice experience.
Comment from Hotel Management
Sep 15, 2014 by Hiren, Hotel Management
Hello Mr. Ken, Thank you for sharing your thoughts about your stay with us. I am glad that had a “nice” overall experience. I appreciate your comment about our pool I will request that this is checked taken care of so you will get to enjoy it on your next stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

Vacation through Pennsylvania

Posted Aug 13, 2014
Pros: Comfort, cleanliness, atmosphere, price.
Cons: Really nothing. For the price you have a nice place to stay. Don't expect a 5-star hotel, but do expect good value and comfort for the price.
Location: We stayed here on our way from Bethel, NY to Nottingham, PA. We did not really do any sightseeing in the area.
We had a comfortable and clean room, everyone was very pleasant, and the cost was very reasonable. I would definitely recommend this hotel, and will stay there again if I am passing through.
Comment from Hotel Management
Sep 14, 2014 by Hiren, Hotel Management
Hello Mr. Dave, Thank you for sharing your experience during your stay with us. I am glad that you find our rate reasonable. Your recommendation is truly a fulfillment to our team as it assures we have done our job well. I hope to have you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Clean, convenient, great staff!

Posted Aug 12, 2014
Hotel M is in a great location at a great price. If you're looking for Michelin stars, it's not the place for you, but if you want a clean, reasonably-priced hotel in a great location, Hotel M is just right! Surrounding hotels are over-priced and offer nothing more for the dollar. The best part was the front desk staff -- friendly, fast, and super-accommodating. Thanks for everything!
Comment from Hotel Management
Sep 14, 2014 by Hiren, Hotel Management
Hello Miss Carol, Thank you very much for your very inspiring, kind words and your recommendation for our hotel. We are truly humbled by your feedback. Please know that we will continue to work closely and aim for excellence to provide you the best services you deserve for choosing to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Posted Aug 12, 2014
For a last minute reservation when everything in the Poconos was full the hotel was clean, the food was acceptable, everything worked, and the rooms were comfortable with refrigerator, microwave and coffee maker AND it had a washer and dryer for guests which was great since we had camp clothes to wash on an overnight visit.
1 out of 5
by A verified traveler from NJ

Smelly, lower quality

Posted Aug 7, 2014
Pros: Front desk staff was nice
Cons: Provide basic services and products in appropriate quantities
2 out of 5
by A verified traveler from australia

Never again

Posted Aug 5, 2014
Pros: Breakfast
Cons: Rooms need a complete make over.......actually the whole hotel does
Location: Close to NASCAR track.
Apart from the check in receptionist who was very helpful I didn't find anything appealing about this hotel. The room had a bad musty,smoky smell to it.
3 out of 5
Recommended
for Everyone
by A verified traveler from Stamford, CT.

Close to Pocono Raceway

Posted Aug 5, 2014
Pros: Though the hotel itself is in need of repairs/upgrades, the rooms are very clean, great bedding.
Cons: The hotel and grounds are either considering upgrades or the hotel is declining. Hard to say. Torn carpets in the halls and room furniture very marred
Location: We only stayed because of the proximity to Pocono Raceway. Nice steakhouse next door. Didn't visit outside of the area.
Stayed for one night with another couple. We booked separately, but the hotel staff was able to put us one room apart. Continental breakfast was as expected; however the staff was very attentive and accommodating.
2 out of 5
by A verified traveler

Posted Aug 5, 2014
Location: Good location for casino & racetrack
Elevator floor sticky. Outside unkept. I hate leaving bad reviews but was disappointed.