Diana's Oasis Suite | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews of Paradise Stream Resort

3.5 out of 5
Paradise Stream Resort
6208 Paradise Valley Rd, Mount Pocono, Cresco, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 80 out of 1003 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ron, Glen Mills

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was dirty. The room was dirty. The restaurant was terrible.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Hi Ron,Thank you for your honest review. We sincerely regret to learn of your disappointment with your stay. Your feedback will be shared with our Housekeeping Supervisor, Maintenance Manager, and Resort Manager to ensure our high standards of cleanliness are met and to seize any opportunity to improve. It was truly a pleasure having you here, and we hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating. Warm Regards,Paradise Stream Management Team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to honeymoon.
Response from General Manager on Apr 16, 2024
Dear Michael,Thank you for joining us at Paradise Stream Resort. With one-of-a-kind suites and a beautiful location in the Pocono Mountains, our resort is an excellent choice for a romantic honeymoon! Come back soon!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosemary and David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a really great time spending a long weekend to celebrate our 7th wedding anniversary. The property was very well maintained, and our unit (Lakeside Villa), was perfect for us. We had a sitting area overlooking the water, and the heart-shaped tub was big enough for both of us to be in comfortably. The celestial ceiling was a really nice touch. The property has a nature trail, beautiful stream with a small waterfall, and a large pool and hot tub. The resort activities available are nice bonding activities--duckpin bowling, ping pong, putt-putt golf indoors and out, and we were able to book a couple's massage. The hosted activities were also nice, my favorite was having couples make a keepsake together with each of us painting with a five minute time limit and then switching to the other person to paint. The food was good, the night club band was great, and the staff was super-friendly. It is an older resort, but the room and facilities were in very good shape and were romantic in a cute way. It was a very relaxing long weekend, and we didn't even get to all of the options available.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Hi Rosemary and David,Happy anniversary! We're so pleased you chose to celebrate it with us at Paradise Stream Resort, and we're glad our romantic suites helped make your visit memorable. It's also great to hear that you enjoyed the many onsite activities. Please come see us again for your next getaway.Warm Regards,Paradise Stream Management Team

8/10 Good

Ronacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room (Garden of Eden) was a good as it looked in the pictures. But the property overall looked old and ran down. Needs major upgrades.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hi Ronacy,Thank you for being our guest at Paradise Stream Resort! We are thrilled our unique suites met your expectations, and we appreciate you mentioning them to your fellow travelers. That said, we apologize for any concerns over the condition of our property, and we'll be sure to share your feedback with Resort and Maintenance Managers for further consideration, as we are always seeking new ways to improve for our guests. It was a pleasure having you here, and we hope you return soon.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, amenities
Everyone was very kind. We had a wonderful time. Cant wait to go back
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Hi Dawn,Thank you so much for the five stars! We're so happy to hear you had such a wonderful experience with us at Paradise Stream Resort. It was a pleasure to welcome you, and we can't wait for your next visit!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay included breakfast and dinner which was great and well worth it. It was nice knowing a meal was always planned and reserved. Meal variety was good and all meals very enjoyable. The heart shaped hot tub needs steps for easier entry and exit. Grab bars would help too.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hi Michael,It's always a pleasure hearing from our guests, and we thank you for your feedback. We're glad our delicious food was to your liking, and we appreciate your feedback about the hot tub. Your comments will be shared with our Maintenance Manager to ensure improvements are made swiftly. Nevertheless, having you here with us was a pleasure, and we look forward to welcoming you back soon.Warm Regards,Paradise Stream Management Team

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
I went to eat i paid the waitress cash and she charged my credit card and tip her self 60 bucks horrible and dishonest person waitress at spooner. Be careful with paying cash
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Cynthia, Thanks for bringing this to our attention. We're really sorry to hear about your experience. Our team will look into this matter immediately and ensure it's addressed appropriately. Your feedback is important to us, and we appreciate your honesty. We hope you'll give us another chance to make things right.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Jay, Catasauqua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly nice and helpful. They actually upgraded us to a bigger room with a pool, which was amazing. We only could stay one night, but had a great time.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Jay,It was a pleasure to welcome you to Paradise Stream Resort for your short visit, and we are delighted you had such a wonderful stay. Your kind comments about our fantastic team and wonderful, one-of-a-kind suite are appreciated and will be shared with the team. We look forward to welcoming you back for a longer visit so you can enjoy all of our amazing amenities and entertainment.Warm Regards,Paradise Stream Management Team

2/10 Terrible

Letty

Disliked: Cleanliness, staff & service, property conditions & facilities
They dont clean the rooms
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Hi Letty,Thank you for your review and for sharing your thoughts. We regret to learn of your disappointment with your experience. Cleanliness is one of our top priorities and your comments will be discussed with our Housekeeping Supervisor to ensure our high standards are being met, and any necessary adjustments are made promptly. It was a pleasure having you here, and we hope you will give us another chance in the future to provide you with a seamless stay worthy of a perfect rating. Warm Regards,Paradise Stream Management Team

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time! The room was clean and the staff was very nice. The room was fun and romantic. We had dinner off property but we had breakfast at Paradise Stream and it was delicious. Great time!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hi Jillian,We want everyone who stays at Paradise Stream Resort to have an excellent visit, so we're happy to hear that was the case for you! It's great to know that our friendly staff, clean rooms, and romantic suites helped make your visit memorable. Please come see us again for your next getaway.Warm Regards,Paradise Stream Management Team

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
One had mold in the jetters but second room was great !
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Hi Joshua,Thank you for taking the time to share your fantastic feedback and for staying at Paradise Stream Resort! We are so happy you enjoyed the suite you were moved to and had a wonderful experience. Please come back and visit us soon.Warm Regards,Paradise Stream Management Team

6/10 Okay

Mark, Collegeville

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old. Needs to be renovated
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Hello Mark,While we always appreciate guest feedback, we are sorry our accommodations fell short of your expectations. Rest assured, your comments will be shared with the team as we continue to improve our facilities. Nevertheless, it was a pleasure to welcome you, and we hope you'll return soon for an exceptional stay.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE LOVED IT!!!!!!!!! My boyfriend and I had an absolute blast and will absolutely be back!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Alexandra,Thank you so much for choosing to stay with us at Paradise Stream Resort. We aim to provide every guest with a wonderful experience, so we're thrilled that was the case for both of you. The pleasure was all ours, and we can't wait to welcome you back.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was very clean which was something I was worried about. Pool light didn’t work but overall met expectations. Would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Hi Dylan,We're delighted by your excellent review of Paradise Stream Resort! It's wonderful that our attention to cleanliness met your expectations for a pleasant stay. Rest assured, our Maintenance Manager will also check our pool light. It was a pleasure to welcome you. Thank you for your kind praise, and we look forward to your return. Warm Regards,Paradise Stream Management Team

8/10 Good

MegEliza

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the food around but the hotels was amazing
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Hi Angel,It was a pleasure hosting you at Paradise Stream Resort! We're glad you enjoyed your visit, and we invite you to stay with us again the next time you're in the area.Warm Regards,Paradise Stream Management Team

6/10 Okay

Austin

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was good. Enjoyed the fireplace. Trash and downed branches and trees all around the property. Mirrors were everywhere in the room. Room felt dated.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Hi Austin,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty breakfast was to your liking and that you enjoyed the fireplace. However, we apologize for any concerns about maintenance and for any disappointment with the appearance of the room. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.Warm Regards,Paradise Stream Management Team

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, lots of activities available on the property.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Hello Kimberly,Thank you for taking the time to review your stay at Paradise Stream Resort. We're so happy to hear you had such a fun visit with us and hope to see you again in the future!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Mona

Stayed 1 night in Mar 2024

4/10 Poor

Donald

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The water heater stopped working during our stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Donald,Thank you for coming to us with your concerns. We sincerely apologize for the inconvenience your water heater caused. Our maintenance team will address that. Your comments are appreciated and we hope for a chance to make your next visit a better one.Warm Regards,Paradise Stream Management Team

4/10 Poor

Frank

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was dirty. Messy. Everything was out of date and old. Bugs in the rooms. Beds broken. Was not a happy weekend at all
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Frank,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and unwelcome visitors as well as for any issues with the beds. This is not the level of accommodation we aim to provide, and we'll pass your comments along to our General Manager. Should you be in the area again, please consider coming back to see us.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Gretel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room and plenty towel service. Also near restaurants, shopping & casino
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Hi Gretel,Thank you for taking a moment to share your experience at Paradise Stream Resort! We're delighted you thoroughly enjoyed your recent experience, and we appreciate you mentioning our hospitable team, impeccable accommodations, and fantastic location. It was truly a pleasure having you here, and we hope you return soon!Warm Regards,Paradise Stream Management Team

8/10 Good

Evolution

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great as well as the entertainment and food. We had a great time.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Hello Evolution,We're thrilled to hear that you had a great time at Paradise Stream Resort. To hear that you enjoyed our amazing staff, delicious food, and engaging entertainment is music to our ears. Thanks so much for sharing your experience and we look forward to seeing you again for a future visit!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Joseph

Traveled with partner
Liked: Staff & service, amenities
I have HIV
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Hello Joseph,This channel is reserved for our valued guests to share their experiences with our services and accommodations, so we kindly ask that you remove your comment. However, if you ever need a relaxing, comfortable stay in the future, please feel free to count on us!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Jadalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be coming back! Amazing time
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Hi Jadalyn,It was such a pleasure to welcome you to Paradise Stream Resort! We're delighted you thoroughly enjoyed your recent experience. Thank you for your kind review and perfect rating, and we hope you return soon!Warm Regards,Paradise Stream Management Team

8/10 Good

Shirley-Ann

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time staff was friendly. We Love this place so amazing and our room was beautiful. We enjoyed our stay. A place for romance, and many things to do on the property. Very clean and quiet.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Hi Jessica,Thank you for your kind words. We're glad our friendly staff, romantic suites, and many activities helped make your getaway memorable. Please come see us again soon at Paradise Stream Resort!Warm Regards,Paradise Stream Management Team

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here. Can't wait to go back. The property is showing it/s age and some of the very fun things to do are broken. ei: bowling, ping pong table, pool table. But love all the concepts of what it offers.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Hi Sharon,Thank you for taking the time to give us your insightful feedback on your recent stay. It saddens us to hear that, although you received excellent service and loved the atmosphere of our resort, we could not meet all of your expectations. We will be passing along your suggestions to our Resort Manager, who has been working on refreshing the property. On your next trip to Cresco, make sure to stop at our spa as well to rejuvenate both your body and mind. We hope you will give us another chance, as we know we can give you the five-star stay you deserve. Warm Regards,Paradise Stream Management Team

4/10 Poor

Mailson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos o

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Chanelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay. I wouldnt have changed anything at all.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Hi Chanelle,Thank you very much for your fantastic review, and we are thrilled you had such an amazing experience at Paradise Stream Resort! It was a pleasure hosting your visit, and we look forward to welcoming you back next time you are in the area.Warm Regards,Paradise Stream Management Team

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than it taking it two hours after checking in for our room to be ready , everything else was great. Our room was very clean and we had a nice time.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Hi Lisa,It was a pleasure hosting you at Paradise Stream Resort! We're glad our attention to cleanliness impressed you, and we appreciate your patience with check-in. Should you be in the area again, please come back to see us.Warm Regards,Paradise Stream Management Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the casino service was nice
Response from General Manager on Mar 4, 2024
Dear Michael,Thank you for sharing your experience! Providing excellent service is a top priority for our team, and we're delighted that it positively impacted your visit. It's also great to hear your appreciation for our proximity to the casino. We enjoyed having you stay with us and look forward to welcoming you back for another delightful visit!Warm Regards,Paradise Stream Management Team

4/10 Poor

William

Stayed 4 nights in Feb 2024

10/10 Excellent

christian

Traveled with partner
Liked: Cleanliness
Its privacy and the staff is amazing
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Hello Christian,Thank you for giving your feedback on your stay at Paradise Stream Resort. It was wonderful to hear that you enjoyed your time with us! Our team was ecstatic that you appreciated their service and hard work. It was great that we were able to give you excellent service and the space you needed to feel comfortable. We are looking forward to your next visit to Cresco, where romance awaits! Warm Regards,Paradise Stream Management Team

2/10 Terrible

Theresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room smelled of a heavy smoker. Our private pool was dirty with yellow slime on the walls. Complaint and asked for another room. They asked us to wait because they wanted to check on our new room. We were told by staff that we could go to our new room. Maintenance man was finishing up cleaning the pool in our room. Our new room looked clean. We enjoyed our private pool and our first dinner. Unfortunately, the first night, we were woken up from rodents. We did find mouse poop in certain areas of the room we were trying to make the best of this since we were several hours from home. So on our second day, we left to visit some surrounding things near Paradise Stream. We were gone for 3 hours, and return back to room. We wanted to swim in our pool. There was white balls of mucus with black hair in it flooding in the pool. My spouse n I don’t have black hair; I’m assuming the pool filter needed to be cleaned before we arrived and wasn’t!! Totally gross out, we were fine with the pool. As we got dressed to go to the main building to talk to the manager, we discovered our Hershey kisses bag opened and emptied which wasn’t us!! When we left early that day, we left the sign on the door knob “do not disturb!!” Now I terribly upset and I’m feeling unsafe to stay in my room since someone can me our room and went through our things and helped their selves to our snacks. We have went to this facility and their other 2 connected facilities the last 3 years . We’re done, horri!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Theresa,We appreciate you bringing these concerns to our attention. It's disappointing to hear about the issues encountered with your rooms and the private pool. We take the cleanliness and safety of our guest rooms seriously and are addressing these matters with our team to ensure they are not repeated. Please know your feedback is invaluable in helping us improve and will be shared with our General Manager. If you would like to discuss your concerns further, we kindly ask that you reach out to us offline. Thank you for taking a moment to share your thoughts, and we wish you well.Warm Regards,Paradise Stream Management Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great romantic getaway!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Hi Katie,Romance is always in the air at Paradise Stream Resort! We are so happy to provide unique accommodations that help you and your beloved reconnect, and we look forward to hosting you anytime your travels bring you to the Pocono Mountains. Take care!Warm Regards,Paradise Stream Management Team

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jostin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Ethel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Marissa

Stayed 3 nights in Feb 2024

6/10 Okay

Shay-Simone

Traveled with family
Liked: Cleanliness, staff & service
Pool was cold and they said they would heat it up at 6:00p. When I left at 4:30 am the pool was still cold
Response from General Manager on Feb 26, 2024
Dear Shay-Simone,We are pleased to have been your choice for accommodations. Our Maintenance Manager will look into your comment about the temperature of the pool to ensure everything is working as it should, and we apologize for any impact this had on your recent visit. Please consider coming back for an even better getaway we know we can deliver. Thank you, and come back soon.Warm Regards,Paradise Stream Management Team

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
The bed was made with dirty sheets left on from the last people, we couldn’t use the pool in the room because it was to hot we asked for the temp to be turned down and that never happened. Do not waste your money I have wanted to go here for years it won’t happen again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Hello Amanda,While it was a pleasure to have you as our guest, we're sorry to hear about the concerns you encountered during your stay. Please know that we're usually known for our spotless, one-of-a-kind suites and amazing service, so we apologize for dropping the ball during your visit. Your comments will be reviewed with the team to ensure we are always following our high standards. We hope you'll reconsider and give us another opportunity to show you just how wonderful and caring we truly are.Warm Regards,Paradise Stream Management Team

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Lawrence

Traveled with partner
Liked: Staff & service
Property needs an update felt very old
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Lawrence,We appreciate you sharing your feedback with us. Please accept our sincere apology for aspects of our property that you felt needed updating. Your input will aid us as we continue making improvements. Thank you for reaching out and we hope for a chance to make your next stay a better one.Warm Regards,Paradise Stream Management Team