Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Pocono Palace Resort

3.5 out of 5
Pocono Palace Resort
206 Marquis Road, East Stroudsburg, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 514 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Idian

Liked: Cleanliness, staff & service, property conditions & facilities
There is not water activity, but the place is okay
Stayed 1 night in Apr 2024

10/10 Excellent

Sujeiry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve heard about this Pocono palace and wanted to give it a try so my husband and I booked to stay just for one night and we’ve really enjoyed ourselves.
Stayed 1 night in Apr 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property! This is our 5th visit and we still have great things to say. We are very sad that this location at Pocono Palace will no longer exist. Very sad about this situation. Staff is great, rooms are great. Even when there has been small issues, the staff is always very accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good please
Stayed 2 nights in Apr 2024

10/10 Excellent

antonio, bowie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at this property were outgoing and helpful in every way. Everything was quality from the staff, the food down to the bath tissue.
Stayed 2 nights in Apr 2024

8/10 Good

Nicholas

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
I think my wife I honestly cant say enough nice things about this place. Cannot wait to go back. Everything here is very romantic and focuses around engaging you as a couple. 16 years of marriage and this place made is feel like we were on our honeymoon again.
Stayed 1 night in Apr 2024

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

LaKecia

Liked: Staff & service
Lisa, the general manager was awesome. The property is closing May 1, 2024!
Stayed 2 nights in Apr 2024

2/10 Terrible

Gandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Antonnette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and all but didn't like the fact that it was my birthday and not even a decor in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace resort was perfect for our honeymoon. The room, the service, the staff, all were perfect & polite. The atmosphere was very inviting
Stayed 3 nights in Mar 2024

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing but we were not able to use the champagne tower because the hot water wasn’t running Other than that 5 stars
Stayed 1 night in Mar 2024

10/10 Excellent

Christin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations in every way
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Hi Pamela,Thank you for choosing Pocono Palace Resort and for your kind words. We are delighted that you enjoyed your visit. It was our pleasure to host you, and we hope to see you again in the future!Warm Regards,Pocono Palace Management Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Traveled with partner
Liked: Staff & service
Bed sinks in , wake up with lower back pain
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Hi Erik,Thank you for sharing your experience. We apologize for any issues with the beds, and we hope to welcome you to one of our sister properties in the near future.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Kateryn, Mont Alto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love it and of course we came back
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Kateryn,We are thrilled that you enjoyed your stay with us. Your five-star review is greatly appreciated, and we look forward to seeing you again!Warm Regards,Pocono Palace Management Team

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service, amenities
Faucet in jacuzzi tub dripped all night
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Stephen,We're glad you had a comfortable stay overall at Pocono Palace Resort. However, we're disappointed to hear about the dripping faucet. Your satisfaction is our priority, and our Maintenance Manager will promptly address this issue. That said, it was a pleasure to welcome you, and we look forward to having you back for an even better experience.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Jocelyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He proposed on this trip, everything was amazing!!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Anne,We're delighted by your excellent review of Pocono Palace Resort! Congratulations on your engagement, and it was our pleasure to make the proposal a special moment. Thank you for choosing to stay with us and we hope you'll return!Warm Regards,Pocono Palace Management Team

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Farshid

Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was amazing. The room was a little out dated. Speakers were blown still has DVD players in room that didn’t work. Could use a little updating on the rooms. Everything else was awesome.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Hi Larry,It was such a pleasure to welcome you to Pocono Palace Resort! We're delighted you had a great time with us. Your concerns about our accommodations will be shared with our Maintenance and Resort Managers for further consideration. Thank you for your review, and we wish you safe travels!Warm Regards,Pocono Palace Management Team

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Elisa, Abilene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really loved it here. It reminded me of the resort from dirty dancing. I liked our room. I think the rooms need an update tho but very nice.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Hi Elisa,Thank you for choosing Pocono Palace Resort. We're glad you enjoyed our vibe and will pass your concerns on to our Resort Manager here at the property. It would be our pleasure to welcome you back in the future for another highly-rated experience; until next time!Warm Regards,Pocono Palace Management Team

8/10 Good

OLOLADE

Traveled with partner
Liked: Cleanliness, amenities
They need renovation, outside the rioms looks ugly. The interior looks good and the staff are professionals.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hi Ololade,Thank you for your honest review. It was a pleasure having you stay with us recently at Pocono Palace Resort. While we're delighted our hospitable team left a memorable impression on you, we regret any concerns with the outer appearance of our resort. Your feedback will be shared with our Resort Manager for further consideration. Take care, and we wish you safe travels!Warm Regards,Pocono Palace Management Team

4/10 Poor

Geralda

Traveled with partner
Nothing was Good front desk receptionist was rude no one can give you an explanation when needed My room was dirty furniture was broken Jacuzzi was so dirty filthy you don’t want to see to pick up germs Food was terrible definitely they need to fired the cook It’s was a waste of time and money
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Geralda,Thank you for sharing your feedback. We're genuinely concerned about the issues you've outlined, from the front desk interaction to your dining experience. Please be assured that your comments are taken seriously, and our General Manager will be addressing each point to improve. We hope to have another chance to provide you with the quality stay you expect and deserve.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Audrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rasheedah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

evis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We come here every year it’s sad they are closing hope the other resorts they have are up to started like pocono palace I love this place
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Hi Evis,Thank you for your kind words. We're glad you always enjoyed staying with us each year, and you will certainly be missed. We hope you will enjoy our sister properties even more. Thanks again, and we wish you well!Warm Regards,Pocono Palace Management Team

6/10 Okay

Gloria

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I enjoyed the property and the room Only thing i did not like was tht mirrors where dirty Hot tub was dirty and there was big big stains on the rugs and the smell wasnt pleasent it smelled like a nursing home or funeral home but besides those things i enjoyed my time on the property
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Gloria,We're so happy to hear that you enjoyed your time with us overall. That being said, we're sorry to hear about any cleanliness concerns during your visit, and we'll be sure to have our housekeeping team look into your feedback further. Thank you, and we hope you'll consider giving us another chance soon; we're confident that we can impress you. Warm Regards,Pocono Palace Management Team

10/10 Excellent

Freddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this resort a lot. It was very nice and welcoming. I recently went there for my anniversary with my wife of 14 years. We recommend to anyone who needs a quick getaway and just connect with your lover. Thank you!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Freddy,We're so thrilled to know that you had a great time with us overall and that you chose us to celebrate your 14th anniversary. Thank you so much for the recommendation and we hope to see you again soon. Warm Regards,Pocono Palace Management Team

4/10 Poor

JESSICA

Disliked: Cleanliness, staff & service
Needs severe updating!! Room was filthy! Stains all over the rugs. Mold around jacuzzi area and shower ! More like a 80s theme. Very over priced.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Jessica,Thank you for sharing your feedback with us. We're disappointed to hear about the condition of your room and the lack of cleanliness you experienced during your stay. We sincerely apologize for falling short of your expectations and for any inconvenience. Please rest assured that we take your comments seriously and will address these issues to ensure a better experience for our future guests. Your input is valuable to us, and we hope to welcome you back for a much-improved experience.Warm Regards,Pocono Palace Management Team

8/10 Good

Weezy

Liked: Cleanliness, staff & service
It’s a great night or weekend get away.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Hello Weezy,We're so glad you think so! Thank you for allowing us to welcome you to Pocono Palace Resort and show you a great time. We wish you well in your travels ahead!Warm Regards,Pocono Palace Management Team

10/10 Excellent

omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Dear Omar,Thank you so much for choosing Pocono Palace Resort to host your recent trip. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled that was the case for you. The pleasure was truly ours, and we hope to welcome you back soon.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Carla

Liked: Cleanliness
Love it
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Carla,Thank you for your enthusiastic feedback! We're thrilled to hear that you loved your experience with us. It would be a pleasure to welcome you back soon for another fantastic visit!Warm Regards,Pocono Palace Management Team

8/10 Good

Yakov

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Hi Yakov,Thank you for choosing Pocono Palace Resort and for sharing your kind review. We're delighted you enjoyed your stay and look forward to welcoming you back for more fun and unique getaways.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecxelente servicio
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Carlos,Thank you so much for choosing to stay with us at Pocono Palace Resort. We aim to provide every guest with a wonderful experience, so we're thrilled that was the case for you. The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Nicolas,It warms our hearts to know that you had a great time with us overall and that everything was in order for your visit. Thank you so much for the perfect rating and we hope to see you again soon. Warm Regards,Pocono Palace Management Team

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Renina

Traveled with partner
Liked: Property conditions & facilities
It was beautiful inside and outside
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Renina,Thank you for sharing your experience with us! We're delighted that you appreciated the beauty of our resort. We're committed to maintaining our inviting ambiance for future visits and look forward to welcoming you back soon!Warm Regards,Pocono Palace Management Team

10/10 Excellent

Hazbije

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this spot! My boyfriend and I stayed here one night after skiing and we definitely want to come back. Enjoyed the included breakfast buffet, the whirlpool tub, the lakeside trail to hike, and the 24 hour game room. Well priced, and lots of amenities we didn't get time to take advantage of.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Sarah,Thank you so much for choosing to stay with us at Pocono Palace Resort. Impressing every guest with a relaxing getaway is always a top priority for us, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our delicious breakfast and plentiful amenities. The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Pocono Palace Management Team

10/10 Excellent

Ezequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the property was on point. The staff was great. The room had a nice updated shower. The gameroom was nice also with some upgrades since our last visit(the bowling). On thing i didnt like is that you have to rsvp for breakfast. If its included we should be able to wake up and go eat. Instead we went off the property to explore local places to eat; which was fun anyway. But woulda been nice to just be able to wake up and go have breakfast on the property.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Hello Ezequiel,It was truly a pleasure to welcome you to Pocono Palace Resort during your recent visit. We're happy to hear you appreciated our clean accommodations and the excellent service our team provided, as well as all the great amenities and activities available. However, we're sorry you were disappointed that we ask guests to make breakfast reservations, but we value your feedback and will share your comments internally. Thank you for your positive rating, and we hope to have the opportunity to host your next visit to the scenic and beautiful Pocono Mountains.Warm Regards,Pocono Palace Management Team