Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
2.5 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Chicago, IL
Beautiful hotel. Rude staff.Posted Sep 23, 2014
Pros: Beautiful hotel and spa.
Cons: Customer courtesy and service.
Location: Quaint restaurants and local shops. 20 min drive to Crucea Caraiman is a definite must!!
I stayed at this hotel for 3 nights with 3 friends. The hotel itself was beautiful. The room, facilities and grounds were wonderful. The staff, on the other hand, was rude, inattentive and disrespectful. Unfortunately, I don't speak Romanian very well, so when I spoke with them in English, the man at the front counter ROLLED HIS EYES at me and seemed annoyed to have to explain the rates that I would be paying for my stay. This happened at time of our check-in, so that set the tone for next 3 days. I went to see the pool and was harassed by a spa attendant because I was wearing shoes. I felt like I was being interrogated for a crime when she asked what I was doing there, what my name was and the room I was staying in. I told her I just checked in and wanted to see the pool. Perhaps if they had better signage or explained the rules more at the reception desk, these misunderstandings could have been avoided.
for Everyoneby A verified traveler
Very good hotelPosted Sep 22, 2014
Pros: Excelent pool and SPA. Big and comfortable room.
Cons: Kids' room was closed. Average food.
Excelent pool and SPA. Big and comfortable room. Kids' room was closed. Average food.