Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
4.5 Room cleanliness
2.5 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Chicago, IL

Beautiful hotel. Rude staff.

Posted Sep 23, 2014
Pros: Beautiful hotel and spa.
Cons: Customer courtesy and service.
Location: Quaint restaurants and local shops. 20 min drive to Crucea Caraiman is a definite must!!
I stayed at this hotel for 3 nights with 3 friends. The hotel itself was beautiful. The room, facilities and grounds were wonderful. The staff, on the other hand, was rude, inattentive and disrespectful. Unfortunately, I don't speak Romanian very well, so when I spoke with them in English, the man at the front counter ROLLED HIS EYES at me and seemed annoyed to have to explain the rates that I would be paying for my stay. This happened at time of our check-in, so that set the tone for next 3 days. I went to see the pool and was harassed by a spa attendant because I was wearing shoes. I felt like I was being interrogated for a crime when she asked what I was doing there, what my name was and the room I was staying in. I told her I just checked in and wanted to see the pool. Perhaps if they had better signage or explained the rules more at the reception desk, these misunderstandings could have been avoided.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Sep 22, 2014
Pros: Excelent pool and SPA. Big and comfortable room.
Cons: Kids' room was closed. Average food.
Excelent pool and SPA. Big and comfortable room. Kids' room was closed. Average food.