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Reviews of SureStay Plus by Best Western Fremont I-69

2.5 out of 5
SureStay Plus by Best Western Fremont I-69
6245 N Old 27, Fremont, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 176 out of 437 reviews" "
Rating 8 - Good. 144 out of 437 reviews" "
Rating 6 - Okay. 53 out of 437 reviews" "
Rating 4 - Poor. 40 out of 437 reviews" "
Rating 2 - Terrible. 24 out of 437 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Stayed 1 night in Apr 2024
Response from jigna on Apr 16, 2024
Thank you for taking the time to share your feedback with us. We apologize that our experience did not meet your expectations, and we would like to extend our sincerest apologies for any inconvenience caused.If you're open to discussing your concerns further, please feel free to reach out to us directly. We're committed to delivering the best possible experience for all our customers, and your insights will help us in achieving that goal.Once again, we appreciate your feedback and hope to have the opportunity to serve you better in the future.

6/10 Okay

Deborah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom sink would not drain. White towels looked dirty, stained. Ice machine did not work. Breakfast was ok- completely out of coffee creamer 2 hours into breakfast. Staff was friendly and helpful. Very convenient for out one night stay. Quiet.
Stayed 1 night in Apr 2024
Response from jigna on Apr 12, 2024
I appreciate you taking the time to share your experience with us. I'm truly sorry to hear about the inconveniences you encountered during your stay. Rest assured, we take feedback seriously and are committed to improving our services.Regarding the bathroom sink drainage issue, stained towels, and malfunctioning ice machine, I want to extend my sincerest apologies. Maintenance issues like these are not reflective of our usual standards, and we'll be investigating and rectifying these problems immediately to ensure they don't recur.Additionally, running out of coffee creamer within two hours of breakfast is unacceptable. We understand the importance of providing essential amenities to our guests, and we'll work on ensuring that our supplies are well-stocked throughout breakfast service hours.On a positive note, I'm glad to hear that you found our staff friendly and helpful and that you appreciated the convenience and quietness of our location.Please know that your feedback is invaluable to us, and we'll use it to make the necessary improvements to enhance the overall guest experience. Should you choose to stay with us again, we'd love the opportunity to exceed your expectations. If there's anything else you'd like to share or discuss further, please feel free to reach out to me directly. Thank you again for bringing these matters to our attention.

6/10 Okay

Eric, Muskego

Liked: Cleanliness, staff & service, property conditions & facilities
They say they did not get paid by expedia, they said multiple credit cards came thru ending in 333
Stayed 1 night in Apr 2024
Response from jp on Apr 8, 2024
thank you for the review yes we have to go to Expedia site to tack the original credit card number which one provided by Expedia was not working. Thank you.

10/10 Excellent

Darla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, comfortable beds and outlet shopping nearby
Stayed 2 nights in Mar 2024
Response from jp on Mar 30, 2024
thank you for your business to us and we see next time.

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice spot close to the interstate, but quiet.
Stayed 1 night in Feb 2024
Response from jp on Feb 28, 2024
thank you for review.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jigna on Feb 24, 2024
Thank you for posting the review. we are glad that you enjoyed your stay. We are looking forward to visit us again.

10/10 Excellent

Bernard

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The entire staff was extremely accommodating during my stay. As a frequent business traveler, conducting business in the area, I have frequented most of the local lodging in the area. Unlike the other hotels in the vicinity, the absolute standout was the staff - whether it was young lady at the front desk, the housekeeping staff, or even the owner, I was pleasantly surprised at how cordial and friendly everyone was. Sure, it’s an older building. And AS EXPECTED, it’s not going to be perfect. But what it IS is safe, clean, friendly accommodations, provided at a very reasonable price. I was approached by the housekeeping staff each day, to see if I wanted fresh linens or a quick touch up in my room. Beverages were made available throughout the day, and on into the night. The breakfast was perfectly acceptable, with a wide variety of choices. And, again, I cannot express enough just how refreshing it was to have an entire staff greet me with a smile and kind words each time I exited my room or entered back into the building. I spoke with the owner, this morning, as I was checking out. I made sure to compliment her on the peaceful and professional experience that I encountered during my stay, assuring her that I would most certainly be returning. This is NOT the W, the Four Seasons, or the Ritz Carlton. But WHAT IT IS is a clean, friendly, safe hotel, designed for overnight stays by families and business travelers. They are doing a wonderful job providing great service.
Stayed 1 night in Feb 2024
Response from jigna on Feb 8, 2024
Hi,Thank you for posting the review regarding your recent stay at our property. I am glad that you enjoyed your stay. We apppreciate for review. Thank you and looking forward to come again.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hot tub suite. My only concern was it was a hard to use the TV remote we couldn’t find any channels but two.
Stayed 1 night in Feb 2024
Response from jigna on Feb 5, 2024
Hi,Thank you for completing the survey regarding your recent stay at our property. I apologize regarding Tv issue. however, if you have bring to our notice we could have resolved it.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again. We appreciate your loyalty to our brand

10/10 Excellent

Nathaniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very well keep and properly maintained
Stayed 1 night in Feb 2024
Response from jigna on Feb 5, 2024
Hi,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again. We appreciate your loyalty to our brand

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Lot was not plowed. Room was still under construction and not finished. Tub had white film that had to be cleaned before use. Towels were not white, matching or folded neatly. The flooring was clean and felt like it was Kaye’s over uneven carpet
Stayed 1 night in Jan 2024
Response from jigna on Jan 30, 2024
Hi, Thank you for posting the review regarding your recent stay at our property. We make sure to clean bathtub and we are on it. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again. We appreciate your loyalty to our brand.

4/10 Poor

Charles

Traveled with family and small children
Disliked: Staff & service, amenities
My family was in town for my grandmother's funeral. We were hoping for a decent low-cost place to stay a couple nights.We weren't expecting our son to be coming with but he did. So we wanted to switch to a double queen room. They upcharged $10 a night for that. The first room they sent us to the electronic card reader didn't work, so the door could just be pushed open. There wasn't a TV or desk chair. The box from the TV stand and a flashlight were still sitting there. We complained, so they moved us to the adjacent room. In that room the coffee maker and hair dryer didn't work, and the toilet was clogged/filthy. We had to leave so I mentioned to the front desk lady about the toilet. She offered move us yet again to the 1st floor, but I declined because I didn't want to have to move all our stuff again. I asked that it be unclogged while we were gone. When we came back, there was a plunger in our bathroom and the toilet was still semi-clogged. We just dealt with it. Outside, it had snowed multiple times that week yet nobody had plowed the parking lot or shoveled the side entrance sidewalk, so there were inches of snow to drive and walk through. Also, the card reader on the side of the building wasn't even on, so anyone could have walked in that door. With having to deal with a funeral, we did not need added stress but that's what staying at this place did. I had stayed there before when it was under a different brand and it was not nearly as bad. I will NOT be back there!
Stayed 2 nights in Jan 2024
Response from jigna on Jan 25, 2024
Hi Charles,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jigna on Jan 17, 2024
Thank you for posting the review and we are glad that you enjoyed your stay at our property.

10/10 Excellent

Cassandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and courteous on arrival. Overall everything was nice and clean. A few things like the shower was a bit outdated, but functioned normally and was still clean. Our electronic lock didn't work at first but when notified, the staff fixed it right away without issue. Easy access to I-80. Short visit was more than adequate and would stay here again without worry.
Stayed 1 night in Jan 2024
Response from jigna on Jan 8, 2024
Thank you for posting review regarding your recent stay at our property. We are glad that you enjoyed your stay. Thank you once again.

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was as advertised. Good stay
Stayed 1 night in Dec 2023
Response from jigna on Jan 8, 2024
Thank you for review.

2/10 Terrible

Heather

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets and bathroom werent clean. And the tv, wifi and cast features werent working. Plus the eggs for breakfast tasted horrible.
Stayed 2 nights in Dec 2023
Response from jigna on Jan 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jigna on Jan 4, 2024
Thank you for completing the survey regarding your recent stay at our property. We appreciate.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option right off the turnpike. Rooms have been nicely redone (except the bathroom appeared to have been painted in a hurry). Breakfast looked very good - lots of options. Comfortable bed. Very clean & quiet. Couldn't get the TV to work, but it was late anyway, so I didn't bother calling front desk.
Stayed 1 night in Dec 2023
Response from jigna on Jan 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. we are glad that you enjoyed your stay. We hope you will come back and see us again soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jigna on Dec 27, 2023
Hello Justin, Thank you for posting review and we appreciate.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, comfortable room
Spacious room, pleasant service, good location close to I-69 & I-80. Clean in general. Our only concern was that the towels, while clean, were a rather dingy off-white & thin.
Stayed 1 night in Dec 2023
Response from jp on Dec 27, 2023
thank you for review us. we working to fix the towels .

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Amazing staff. I made a mistake with my booking, explained my situation and they got me all fixed up. They're really awesome people.
Stayed 1 night in Dec 2023
Response from jp on Dec 27, 2023
thank you form your review see you next time.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and neat. The staff is so awesome. They are very nice, efficient and compassionate. They seem to really love what they do.
Stayed 1 night in Dec 2023
Response from jigna on Dec 21, 2023
Dear Justin Hann, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jigna on Dec 21, 2023
Hi Nathan Gordan. Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Katie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jigna on Dec 21, 2023
Dear Katie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jigna on Dec 21, 2023
Hi John Pollard. Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t read the reviews, they lie.
I booked this before reading the reviews. When I read the reviews I was expecting a regretful experience. I was happy to be wrong. The place was clean, comfortable, quiet and updated. The breakfast offered plenty of options. And the staff was very helpful. I can only believe that the bad reviews were an attempt to put these poor people out of business because they were complete lies. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from jigna on Dec 6, 2023
Hi Vicki, Thank you for posting review and we appreciate.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jigna on Dec 5, 2023
Hi Susan, Thank you for review.

2/10 Terrible

Kristin

Traveled with family
Disliked: Amenities, property conditions & facilities
Ceiling leaked water all over our room. Staff working upstairs at midnight. Could not sleep.
Stayed 1 night in Dec 2023
Response from jigna on Dec 5, 2023
Hi Kristin, Thank you for review. When i came to know the leakage of water, immediately i apologized you and i have provided you the other room and i informed you to use the two rooms instead of shifting the things. I have warned my staff to stop the work immediately. Once again we apologize you.

8/10 Good

Bridgett

Stayed 1 night in Dec 2023
Response from jigna on Dec 22, 2023
Dear Bridgett,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place. Try to get an even numbered room as the odd numbered rooms face the parking lot and the curtains don't block out enough light.
Stayed 1 night in Nov 2023
Response from jignasa on Nov 28, 2023
Hi Tim, thank you for the review. Regarding the curtains we are going to add new curtains with big handle. we appreciate for review.

10/10 Excellent

John

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was phenomenal
Stayed 1 night in Nov 2023
Response from jignasa on Nov 28, 2023
Hi john, thank you for the review and we appreciate.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from jigna on Dec 21, 2023
Hi Timothy. Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

2/10 Terrible

Ashley

Stayed 1 night in Nov 2023
Response from jignasa on Nov 9, 2023
Thank you for review. We apologize for your inconvenience. We are looking forward to see you here again so that it provides a chance to not repeat the same.

4/10 Poor

Ed

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
NOT the best Western!
The overall comfort and warmth of the room was very good. However, when we pulled up to the front entrance, piles of carpet and padding lined the sidewalk along the entire front of the building. It looked ghetto-ish and trashy. We were greeted and given two cards to enter our room, but neither gave us entrance to it. We were on the sixth floor and had to return via elevator to the main lobby to have them reprogrammed. Back in the room, we could not get the heat to turn on and needed to call the front desk. The phonejack was not plugged into the wall. In fact, there was no phone jack outlet in the wall for plug in…therefore no phone service! Again, back down to the main lobby… Comfort was very good…breakfast was very good…desk personnel were very helpful, friendly and accommodating. We just felt we did not get what we thought we were paying for…Disappointing!
Stayed 1 night in Oct 2023
Response from jigna on Nov 5, 2023
Hi, Thank you for review. we apologize for your in-convience.The thing is we don't have sixth floor, we had only 2 floors. we are looking forward for your next stay which could not be as earlier.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from jignasa on Nov 2, 2023
Thank you for the rating.

8/10 Good

Mark

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from jignasa on Nov 2, 2023
Thank you for your rate.

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
Property was under renovation with garbage strewn outside. It was not clean. Staff unfriendly. Breakfast was sparse and terrible. Stale. Bed was comfortable but room was not very nice even though it appeared updated. Renovation seemed bare bones “lipstick on a pig” type. Wouldn’t bring my family here for sure and wouldn’t stay here solo again.
Stayed 1 night in Oct 2023
Response from Jignasa on Nov 2, 2023
We apologize for your inconvenience. we are all set with the renovation with good rooms and service. Thank you.

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thinks twice before staying here
We got 3 different rooms. 1st room the heat didn’t work it only blew out cold air. Room 2 the bedding looked yellow and stains on the bedding, the bathroom walls had water leaks and we seen something that resembled a bed bug crawl out from the bathroom wall. Room 3 we went to use the bathroom and there was another guests hair on the toilet seat. We complained to front desk and left because that was 3 different rooms with 3 different problems. We will not be staying here ever again.
Stayed 1 night in Oct 2023
Response from jp on Nov 2, 2023
sorry to hear that but heater working every room and second room was every think was fine there is no bed bug on any room and the person make reservation online on expedia so hotel not allowed to do refund on 2.00 am on Moring if guest stay or not hotel has right to charge sorry.

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Oct 18, 2023
THANK YOU FOR YOU TIME.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Gen. Manager on Oct 16, 2023
Thank you for your review. We hope to see you again soon!

6/10 Okay

TAnja

Stayed 1 night in Oct 2023
Response from Gen Manager on Oct 16, 2023
Thank you for your review. Our apologies that you were not satisfied. We hope to improve on our hotel and hope you will give us another chance in the future.

6/10 Okay

Tamara

Traveled with partner
The first room we checked into the bathroom door was off the hinges and hidden behind the bedroom door, it fell on me when i moved the bedroom door. The second room had a big hole in one side of the bedroom door and a huge break on the other. The front desk knew about the 2nd rooms condition and who knows how long the doors been busted. The first room was much nicer, overall I wouldn't stay again
Stayed 1 night in Oct 2023
Response from Gen Manager on Oct 16, 2023
Thank you for your review. Our apologies that you were not satisfied. We are currently under remodeling and hope to have it wrapped up soon with new floors and doors. We hope you will give us another chance in the future.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP NOTCH
Absolutely the best place we've stayed . Very clean,excellent room, loved the mattress. Great service, Very very good breakfast Would definitly stay again
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for your review. We hope to see you again!

8/10 Good

Kristopher

Stayed 1 night in Oct 2023
Response from jignasa on Nov 5, 2023
Thank your review

4/10 Poor

Tonya

Disliked: Cleanliness, property conditions & facilities, room comfort
Room and hallways had musty smell. No curtain on window to close for privacy. Ice machine did not work.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for your review. We are sorry to hear you were not satisfied. We are in the process of remodeling. Will have to check on curtains in the room as every room should have one to close. We are currently working on the ice machine to get it up and going.

8/10 Good

Sharon

Liked: Staff & service, room comfort
Very adequate but needs help!
Front desk person was very nice and our bed was comfortable but the towels were stained and the breakfast was typical fare but not great. It just needs some updating and attention to details.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for your review. We are sorry to hear you were not a hundred percent satisfied. We try to get rid of all stained towels and linen but sometimes they pass through. Our apologies for that.

2/10 Terrible

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location near I80/90 unbeatable
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for your review. We are sorry to hear you were not completely satisfied.

2/10 Terrible

Nichole

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lady at the front desk was very sweet and we were very late arriving. The bed we had was the worst bed I have ever slept in. The middle of it was concave and I have had better sleep on an air mattress. I am not sure how it got more than 2 stars. Never again would I stay here.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for your review. We are sorry to hear you were not satisfied with your stay. Our mattresses are brand new this year so I apologize it was not comfortable for you.

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the remodeling
Stayed 1 night in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for your review!

6/10 Okay

Nash

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
It sounds like a step up and the price reflects it. It’s a run down very old hotel. I had lights that didn’t work, unpainted wall patches, doors with no knobs….. it was actually kinda creepy. Breakfast sucked. I won’t return.
Stayed 1 night in Sep 2023
Response from Gen Manager on Oct 15, 2023
Thank you for your review. We are sorry to hear you did not have a good experience. Our mattresses are brand new this year so we are sorry to hear you did not like them. We are currently in the process of some remodeling and hope to have it completed soon. Thank you for staying with us.

4/10 Poor

mark

Stayed 1 night in Sep 2023
Response from Gen Manager on Oct 16, 2023
Thank you for your review. Our apologies that you were not completely satisfied. We hope you will give us another chance in the future.