Dear Matshwene, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Polokwane Landmark. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Thank you for staying at the Protea Hotel Polokwane Landmark and we hope you choose to create more memories here whenever your travels bring you back to Polokwane. Regards, Front Office Manager

Dear Ian, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Polokwane Landmark. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Thank you for staying at the Protea Hotel Polokwane Landmark and we hope you choose to create more memories here whenever your travels bring you back to Polokwane. Regards, Front Office Manager

Dear Carl, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Polokwane Landmark. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Polokwane Landmark and we hope you choose to create more memories here whenever your travels bring you back to Polokwane. Kind Regards, Durrayne Lesshope Front Office Manager

Dear Faisiel, Thank you for choosing to stay at the Protea Hotel Polokwane Landmark. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Polokwane. Please request a room which are far a way from the N1 for your next stay, I assure you that your experience will be a much better one. Kind Regards, Front Office Manager Durrayne Lesshoe

Dear Nyawa, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Polokwane Landmark. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Polokwane Landmark and we hope you choose to create more memories here whenever your travels bring you back to Polokwane. Sincerely, Durrayne Lesshope Front office Manager Protea Hotel Landmark

Dear Matthew, Thank you for taking the time to share your valuable feedback. My name is Durrayne Lesshope and I am the Front office Manager at the Protea Hotel Polokwane Landmark. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 0152258100. I look forward to speaking with you in order to restore your confidence in the Protea Hotel Polokwane Landmark. Sincerely, Durrayne Lesshope Front office Manager

Dear Tinashe, Thank you for choosing the Protea Hotel Polokwane Landmark for your recent travels to Polokwane. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We look forward to serving you again soon! Sincerely, Durrayne Lesshope Front office Manager

Dear LC, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Polokwane Landmark. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Thank you for staying at the Protea Hotel Polokwane Landmark and we hope you choose to create more memories here whenever your travels bring you back to Polokwane. Sincerely, Durrayne Lesshope Front office Manager Protea Hotel Landmark

Dear Mhlengeni, Thank you for choosing to stay at the Protea Hotel Polokwane Landmark . Providing the highest level of hospitality is our number one priority and we happy to see that we had exceed your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Polokwane.