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Reviews of Palazzo Premier Hotel

4 out of 5
Palazzo Premier Hotel
Gogol Str., 33, Poltava

Reviews

9.2

Wonderful

Rating 10 - Excellent. 95 out of 142 reviews" "
Rating 8 - Good. 40 out of 142 reviews" "
Rating 6 - Okay. 3 out of 142 reviews" "
Rating 4 - Poor. 2 out of 142 reviews" "
Rating 2 - Terrible. 2 out of 142 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful east European style property with all the charm
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Philip

Stayed 1 night in Sep 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location, Poltava is a lovely old city
Stayed 1 night in Jun 2022
Response from Artem Romanov on Jul 21, 2022
Dear Robert! Thank you for being our guest in these tough times and for your compliment to our city. We will be very glad to meet you again here. Best regards, Artem Romanov, Sales & Marketing Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Artem Romanov on Dec 17, 2021
Dear Guest! Thank you for your kind review!

4/10 Poor

Mustafa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Artem Romanov on Dec 17, 2021
Dear Mustafa! Thank you for being our guest. Unfortunately you didn't specify any problems about your stay, but anyway we always try to exceed guest expectations. Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Jose Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old style hotel. Very elegant and functional. Definitely I would come back again.
Stayed 3 nights in Sep 2021
Response from Best regards, Antonina Sokhan Sales & Marketing ma on Oct 23, 2021
Dear Jose, thank you for your lovely review. We are very glad to hear you enjoyed your stay at our hotel. It is very nice to hear that we will meet you again at Premier Hotel Palazzo!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was great. No complaints
Stayed 2 nights in Feb 2021
Response from Artem Romanov on Feb 18, 2021
Dear David! Thank you for your nice review. It will be a pleasure for us to welcome you again at Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Eldon S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in Year One of COVID
Beautiful building, elegant decor, great location, reserved street parking at the entrance, very comfortable bed.
Stayed 3 nights in Nov 2020
Response from Artem Romanov on Dec 8, 2020
Dear Eldon! Thank you for posting a review of your recent stay. It is so nice to read your positive comments about our facilities. We do hope to meet you again at Premier Hotel Palazzo! Kind regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Seta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I loved this hotel! The staff was very pleasant and helpful and the room was very clean and nice. The location is terrific - walking distance to restaurants and other sights. I want to go to Poltava again just to stay here another time!
Stayed 1 night in Sep 2020
Response from Artem Romanov on Sep 29, 2020
Dear Seta! Thank you very much for your stay with us. We are very pleased that you like our polite and professional staff, convenient location and comfortable guest room. We will be happy to meet you again in Poltava! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

MattW, Miami, FL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and it was fantastic! Front desk spoke English so made checking in very easy. Room was large, had a beautiful balcony, and was an easy walk to main shopping streets. Wish I could have stayed longer!
Stayed 1 night in Dec 2019
Response from Artem Romanov on Jan 4, 2020
Dear Matt! Thank you for our kind review. We are all about delivering the best customer service we possibly can and hearing such positive feedback keeps us reassured that we're doing a good job. We also hope you will stay more than 1 night during your next visit. Warmest regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

QINCHUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Artem Romanov on Nov 21, 2019
Dear Qinchuan! Thank you for your kind review. It will be a big pleasure for us to meet you again in Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Anatoliy, New York

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Poltava. Good service, clean rooms.
Stayed 2 nights in Oct 2019
Response from Artem Romanov on Oct 10, 2019
Dear Anatoliy! Thank you very much for such a wonderful review about Premier Hotel Palazzo. Hope to welcome you back in the nearest future! Kind regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Front desk was really helpful. And always someone on duty that could speak a little bit of English
Stayed 3 nights in Sep 2019
Response from Artem Romanov on Oct 2, 2019
Dear Guest! Thank you for your kind review. We hope to see you soon in Poltava again! Best regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star perfect
It was amazing, food is great. Friendly staff
Stayed 3 nights in Mar 2019
Response from Artem Romanov on Apr 2, 2019
Dear Dinesh! Thank you so much for visiting Premier Hotel Palazzo. We are very glad you enjoyed your stay with us and hope to welcome you back soon. Best regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as usual at this hotel, i had only one night this time but ill stay here again for next visit in Poltava.
Stayed 1 night in Mar 2019
Response from Artem Romanov on Apr 2, 2019
Dear Guest! Thank you for taking the time to review your stay at Premier Hotel Palazzo. It is great to hear you enjoyed your time in Poltava. Looking forward to meet you again! Best regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Artem Romanov on Mar 22, 2019
Dear Guest! Thank you for your nice review!

10/10 Excellent

Mark, Perth, WA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in Poltava, good service, adequate rooms always clean, and no issue as a foreigner. i use it often as a stop off on way to kharkiv from kiev.
Stayed 1 night in Dec 2018
Response from Artem Romanov on Jan 4, 2019
Dear Mark! Thank you for your lovely review. It will be a big pleasure for us to meet you again at Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - could be more centrally located
Check-in was super fast. I thought I had booked a two-bed room, but for some reason my reservation was just for one bed. They accommodated us quickly and turned the couch in the room to a bed in no time. Breakfast was available late, until 11 am, which is amazing for a weekday stay.
Stayed 1 night in Sep 2018
Response from Artem Romanov on Oct 10, 2018
Dear Guest! We are very thankful for your positive review. You can always inform our reservation agents about your bed preferences, so we can provide you with the best option for your stay. Looking forward to meet you again at Premier Hotel Palazzo! Best regards, Artem Romanov. Sales & Marketing Director

10/10 Excellent

Arthur, Raanana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to visit tge hotel for third time ,as usual warm welcoming .
Stayed 4 nights in Sep 2018
Response from Artem Romanov on Oct 3, 2018
Dear Arthur! It is very nice to have you as a regular guest. We would absolutely love to welcome you back should you be visiting Poltava again. Best regards, Artem Romanov. Sales & Marketing Director

10/10 Excellent

Alexandr, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Poltava
Very nice and clean hotel in the center of city
Stayed 2 nights in Sep 2018
Response from Artem Romanov on Oct 3, 2018
Dear Alexandr! Thank your nice review. We hope that your trips will bring you back to Poltava and our hotel in the nearest future. Best regards, Artem Romanov. Sales & Marketing Director

10/10 Excellent

Charles

Polazzo Review
Very good,clean and tidy, with internet, helpful staff and good dinning facilities.
Stayed 2 nights in Sep 2018
Response from Artem Romanov on Oct 3, 2018
Dear Charles! Thank you very much for such wonderful comments regarding your stay at Premier Hotel Palazzo! We look forward to welcome you again soon! Best regards, Artem Romanov. Sales & Marketing Director

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Ideally situated very helpful staff, very clean, comfortable, good food and Vi fi available.
Stayed 2 nights in Aug 2018
Response from Artem Romanov on Sep 5, 2018
Dear Charles! Thank you very much for your kind comments regarding your stay at Premier Hotel Palazzo! It is so nice to heat that you’ve enjoyed your stay. We will be happy to see you among our regular guests. Best regards, Artem Romanov. Sales & Marketing Director

8/10 Good

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent
Stayed 1 night in Jul 2018

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

GT, Kremchuk

Liked: Cleanliness, staff & service, room comfort
Decor is good, restaurant can do with upgrade to reflect the same. Breakfast had good selection but quality not what I expected from a Palazzo.
Stayed 2 nights in Jul 2018
Response from Artem Romanov on Aug 1, 2018
Dear Guest! Thank your stay with us. We would like to apologies that your experience during your visit did not meet our high standards. I can assure you that all necessary corrections will be done in the nearest future. Thank you for improving our service. Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Mark, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, staff excellent, speak English, well located with easy parking
Stayed 1 night in Jun 2018
Response from Artem Romanov on Aug 1, 2018
Dear Mark! Thank you for your lovely review. It would be a pleasure to see you again in Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Poltava
Had a great experience. Good Hospitality. Hotel located near the center.
Stayed 3 nights in Jun 2018
Response from Artem Romanov on Jun 27, 2018
Dear Guest! Thank you very much for your stay with Premier Hotel Palazzo. We are very pleased that you like our convenient location and kind service. We will be happy to meet you again in Poltava! Best regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
I had recently stayed at this hotel for a few days. I did not know it was part of the Premier Hotel group until my last day. The service was great and very friendly and helpful. The cleaning was good also. Breakfast was good. As for comfort, the bed was a little too hard for me and the pillows were not thick enough. Daily room cleaning is good, but they pay no attention to the mini bar. This was an area the hotel could have really capitalized off of me but failed.
Stayed 5 nights in May 2018
Response from Artem Romanov on May 22, 2018
Dear Guest! Thank you for being our guest. We are very delighted to hear that you liked our friendly and helpful service, tasty breakfast and good housekeeping service. We also apologize for the inconveniences you have experienced. You can always contact our Front Desk staff for mini bar replenishment. We do hope that we will be able to welcome you back in the nearest future. Kind regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Artem Romanov on May 22, 2018
Dear Guest! Thank you for your nice review. Kind regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yaaqoub, UAE Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It’s good hotel for business Large room nice bloke on
Stayed 2 nights in Apr 2018
Response from Artem Romanov on Apr 11, 2018
Dear Yaaqoub! Thank you for your kind review. It will be a big pleasure for us to meet you again in Poltava! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

David, Memphis Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel with clean rooms and nice restaurant with attentive staff
Stayed 12 nights in Jan 2018
Response from Artem Romanov on Jan 24, 2018
Dear David! Thank you for posting a review of your recent stay. We are so happy to know that you enjoyed the quality our clean rooms, high-class restaurant and very professional staff. We would absolutely love to welcome you back during your future visits to Poltava. Best regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Dave, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel. The staff was very helpful when I needed to reload minutes on a SIM card for my phone, and spoke English well. The only bad thing I can say about this hotel is the shower was hot and cold... constantly changing. It would go from too hot to too cold with very little adjustment. The breakfast was great and the restaurant also has a great staff. I would definitely stay at this hotel and recommend it to others as well.
Stayed 1 night in Oct 2017
Response from Artem Romanov on Oct 27, 2017
Dear Dave! Thank you for choosing Premier Hotel Palazzo and for your kind feedback. It is great to know that you enjoyed your stay. We are very sorry for that inconveniences with the shower, our Technical staff is already solved this problem. Thank you for improving our service. We look forward to greet you during your next visit to Poltava! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

American in Ukr, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a charming city
We arrived around midnight, and on our drive to Poltava, I developed an unexpected need for some immediate medication. We checked with the lobby staff and were told there was an all-night pharmacy nearby. The woman at the desk was most helpful offering all sorts of aid, and even went outside with us to guide us to the pharmacy. We were visiting friends, and this was our second stay at this hotel. There will be a third.
Stayed 2 nights in Aug 2017
Response from Artem Romanov on Aug 28, 2017
Dear Guest! Thank you for being our regular guest. All our team is doing their best to make guests’ stay comfortable; it is a big pleasure that you have noticed that. Looking forward to welcome you back again in Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Stevie, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Location
Well pleased with my 7 day stay at Palazzo Hotel.Staff very friendly and helpful and all speak and understand english...As for breakfast Ukraine sausage and bacon totally different to UK but there is ham ,tomato slices ,croissants ,toast ,cereal and juice on offer...Room very clean,fresh towels every day,mini bar and safe..Same day laundry service and will even arrange the cheapest taxi transfer from Kiev to hotel....Only ate in restaurant once in evening and the steak was very tasty .....
Stayed 7 nights in Aug 2017
Response from Artem Romanov on Aug 28, 2017
Dear Steve! Thank you for being our guest. All our hotel staff is doing their best to overcome guest’s expectations and we were very happy to assist you during your stay. Thank you moreover for your compliments to our restaurant and breakfast. It is needed to say that all our guests can enjoy Fresh.Organic.Traditional breakfast, where besides the usual buffet they can also taste the freshest farm products and traditional dishes of Ukraine and Poltava region in particular. We will be happy to meet you again in Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Jon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel !
Superb experience, a really beautiful Hotel within walking distance of the City centre. All the staff are friendly, polite and very helpful. Rooms are lovely, clean and comfortable. Great facilities , the gym was an added bonus. Fantastic breakfast buffet included. Will definately be staying here again soon.
Stayed 3 nights in Aug 2017
Response from Artem Romanov on Aug 28, 2017
Dear Jon! Thank you for staying with us and for your wonderful review. It is a great pleasure that you liked our convenient location, professional staff and tasty breakfast. We will be happy to meet you again in the nearest future. Kind regards, Artem Romanov, Sales & Marketing Director.

8/10 Good

AN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quiet hotel in the middle of the city Nice and polite staff, good food, clean room
Stayed 3 nights in May 2017
Response from Artem Romanov on Jul 21, 2017
Dear Guest! Thank you very much for your kind comments about Premier Hotel Palazzo. Your recognition is very important to us, all our team are always ready to make perfect service. We look forward to welcome you back again in the nearest future! Kind regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

zakaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Service
Excellent service, wonderful dining.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poltava in the snow!
I enjoyed my stay in Palazzo but there was 2 things that disappointed. There was no comfortable chair where one could recline and read and the three or four days I was there was not long enough for them to get the TV working. Nevertheless, a successful stay for me in the hotel.

10/10 Excellent

Viran, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent & Highly Recommended
Response from Artem Romanov on Nov 10, 2016
Dear Viran! We are very pleased that you like our hotel building appearance, well appointed rooms and oriented service. It is always nice to know that our service is appreciated by guests! We will be happy to meet you again in Premier Hotel Palazzo! Best regards, Artem Romanov, Sales & Marketing Director.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a changing schedule that the staff handled exceptionally. The staff at this hotel were just amazing. They truly provide service that went beyond the normal. Such a great attitude towards customer service , seemed to be customers first. I needed cash at atm but was confused on the language. One of the staff walked two blocks with me in very windy cold weather, to help me with the atm.. I will be back.
Response from General Manager on Nov 10, 2016
Dear Guest! Thank you very much for your opinion regarding your stay at Premier Hotel Palazzo! Your recognition is very important to us, and also you can be sure that all our staff is always willing to help. Looking forward to welcome you again soon! Artem Romanov. Sales & Marketing Director