Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Kristen from Buffalo, NY

Nice hotel close to the city

Posted Apr 13, 2014
Pros: I liked that the hotel was updated, clean, they had great breakfasts with menu items changing daily.
Location: Our purpose for the trip was to be close to NYC.
We arrived late in the evening, the hotel staff was very nice and accommodating.
4 out of 5
Recommended
for Everyone
by Paul from Virginia

Needed a place close to NYC for the night

Posted Apr 7, 2014
Freindly staff and nice room. Good value for the money and convenient to NYC
5 out of 5
Recommended
for Everyone
by Mark from L

Very nice

Posted Mar 15, 2014
Great value. Staff very pleasant. Facility very nice. Would definitely stay there again.
3 out of 5
Recommended
for Everyone
by gina from ottawa, on

Decent hotel in a safe neighborhood

Posted Mar 15, 2014
A little hard to get to from route 23. Close to Willowbrook mall. Gym is dated and dirty
5 out of 5
Recommended
for Everyone
by Carmine from Nee Jersey

It was great.

Posted Mar 11, 2014
Had a great stay. Loved the Manhattan bar and lounge. Should advertise it more though
3 out of 5
Recommended
for Everyone
by A verified traveler

Hole in the comforter, dirt on the pillow case

Posted Feb 20, 2014
Okay not completely comfortable because of dirty linens etc
2 out of 5
by Pete from Phila., PA

Not Quite "The Best Western"

Posted Feb 17, 2014
Pros: The bed was comfortable and the heater worked fine. That's it.
Cons: See the experience section. Regular maintenance is not kept up with at this hotel. Many broken items in the room. Common areas need cleaning & care
Location: We were there for a wedding in the area and didn't have time to explore the area.
To start off with the walkways & steps to our building entrance were covered with ice and no attempt was made by staff to correct this. The doors that were supposed to be locked at nights broken and open. Hallways had a foul smell. Our rooms: Room 1 seemed to be clean enough but had no blanket on the bed. (made up with just a top sheet?). Room 2: Smelled like a smoker lived there 24/7, missing artwork from the wall, kitchen cabinet door broken off, bathroom fixtures were not clean, carpet needed a good cleaning. The kitchenette had no paper towels or towels to care for dishes. Drawers in the dresser were stuck or near impossible to slide open. One of the drawer pulls was broken. The security latch on the rooms door was completely missing, (broken off). The facility showed an overall lack of maintenance and care. These rooms were not worth the cost of them at all. I would not ever stay there again. The breakfast was the only redeeming quality. Check out took 15 minutes and there was nobody ahead of me in line???
4 out of 5
Recommended
for Everyone
by A verified traveler

very friendly and helpful staff

Posted Feb 10, 2014
Breakfast good, beds needed more blankets, overall a good experience
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel

Posted Feb 6, 2014
Cons: staff should be more friendly
nice hotel, clean. heat was working. hot water. decent for the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and relaxing

Posted Jan 31, 2014
Checked in, slept and left , no issues no problems, just the way I like it.