Reception

Reviews of SureStay Hotel By Best Western Blackwell

2.5 out of 5
SureStay Hotel By Best Western Blackwell
4545 W White Avenue, Blackwell, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 934 reviews" "
Rating 8 - Good. 239 out of 934 reviews" "
Rating 6 - Okay. 61 out of 934 reviews" "
Rating 4 - Poor. 32 out of 934 reviews" "
Rating 2 - Terrible. 24 out of 934 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy access to freeway. Multiple walkable restaurants. Friendly people. Full breakfast. Spotlessly clean. Top pillows!
Stayed 1 night in Mar 2024
Response from Robert on Mar 28, 2024
Hi Carolyn, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We love the pet-friendly attitude of this hotel. We always stay here when passing this way.
Stayed 1 night in Mar 2024
Response from Robert on Mar 28, 2024
Hi Pamela, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on Mar 18, 2024
Hi David, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

8/10 Good

Gene

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pleasant check in. Convenient room location overall quiet spot for me and dog companion. Dispensery next door produces a great deal of pot / weed odor. The Tv didn’t work nor could I flush the toilet without lifting the back lid. Why build a hotel next to a major highway installing single pane windows? Although the room was 1990s dated, it was cleaned very well. 👍
Stayed 1 night in Mar 2024
Response from Robert on Mar 16, 2024
Hi Gene, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet.
Stayed 1 night in Mar 2024
Response from Toshia on Mar 12, 2024
Thank you for your honest feedback! Come back see us soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the easy check in, fresh cookies when we arrived & nice comfy bed & pillows
Stayed 1 night in Mar 2024
Response from Toshia on Mar 12, 2024
Thank you for your feedback! Come back see us soon!

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidently left a car key fob in our room and they called us the same morning and set it aside so that we could pick it up the next week on our way home.
Stayed 1 night in Feb 2024
Response from JAIME on Feb 26, 2024
Hello Darrell, thank you for your great and honest feedback. We hope to host you again on your next return with us. Safe travel and God Bless you always.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed here and will return again. The staff is incredibly friendly and the hotel is absolutely wonderful.
Stayed 2 nights in Feb 2024
Response from JAIME on Feb 27, 2024
Hello Diane, thank you for your great and honest feedback you gave our Surestay property. We hope to host you again on your next return with us. Happy travels always and God Bless.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe comfortable stay.
Stayed 2 nights in Feb 2024
Response from Toshia on Feb 14, 2024
Thank you for your honest feedback! Come back see us soon!

10/10 Excellent

Janet

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and quiet
Stayed 1 night in Feb 2024
Response from JAIME on Feb 13, 2024
Hello Janet, thank you for your great and honest feedback. We thank you always for your business. Safe travels and God Bless.

10/10 Excellent

Marion

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third one week stay at the hotel over the last year and a half. That speaks for itself. The rooms are large, clean and well maintained. The staff are super - friendly, helpful and efficient. The full breakfast is great and the fresh baked cookies every night were a great treat. Have absolutely no complaints! Would definitely recommend this hotel.
Stayed 6 nights in Feb 2024
Response from JAIME on Feb 11, 2024
Hello Marion, thank you for your great and honest feedback. We hope to host you again on your next return with us. We thank you for your business, safe travels and God Bless.

4/10 Poor

Kris

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from JAIME on Feb 2, 2024
Hello Kris, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your honest comments to our management department team for immediate follow up. We thank you always for your business. God Bless you always.

4/10 Poor

Jane

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have pets. I feel that we were given the shabbiness of rooms because of this. There were holes in the carpet in various areas and the carpet was all torn away from the front door and bathroom door. The tile in the bathroom already had hair on it when we arrived. Both bed skirts were torn and hanging on the floor. Out pets are not destructive and we brought our dogs crate when we were out of the room
Stayed 1 night in Jan 2024
Response from Robert on Jan 28, 2024
Dear Jane, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. I will over your review with the staff and they are working to make sure the next time you stay with us we will meet your expectations.Robert MetcalfGM

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet stay! Lots to choose from at the breakfast
Stayed 1 night in Jan 2024
Response from JAIME on Jan 26, 2024
Hello Wendy , thank you for your great and honest comments on our property. We thank you for your business and safe travels always. God Bless

10/10 Excellent

David W.

Stayed 1 night in Jan 2024
Response from Toshia on Mar 21, 2024
Thank you for your stay! Come back and see us soon!

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel is located right on the turnpike, so very convenient. It was priced much cheaper than hotels in nearby Ponca City the weekend of a wrestling tournament. The guy who checked us in was very friendly, even at 10pm. Pool was heated, but small and the pool room was frigid. Breakfast was awesome compared to many free hotel breakfasts, especially for a budget hotel.
Stayed 1 night in Jan 2024
Response from Toshia on Jan 24, 2024
Thanks for the feedback! Come back and see us!

4/10 Poor

Rena

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean. But without water coming out of the faucets made it hard to ever go back.
Stayed 1 night in Jan 2024
Response from JAIME on Jan 18, 2024
Hello Rena, we truly apologize for any issues you endured while at your stay with us. With the artic freeze that arrive that day our main water line frozed up and had no water for a couple of hours. All was done and fix the next morning. We will be forwarding all your great comments to our management department team for immediate follow up and review. We thank you always for your business, Safe travels and great blessings.

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JAIME on Jan 15, 2024
Hello Karla, thank you for your great comments on our property. We thank you always for your business and safe travels. God Bless.

10/10 Excellent

Cedric

Stayed 1 night in Jan 2024
Response from Toshia on Jan 23, 2024
Thanks for staying with us! Come back and see us!

10/10 Excellent

Gary L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JAIME on Jan 15, 2024
Hello Gary, thank you for your great comments. We thank you always for your business, and hope to see you again real soon. Safe travels and God Bless.

4/10 Poor

Angela, Lincoln

Traveled with family and small children, Traveled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
This place was quite a disappointment based on the high ratings and reviews we had read. Our room had no toilet paper roll holder, a towel bar coming out of the wall, a smoke detector hanging out of the ceiling, and a door that hung on loose hinges which got stuck on the rubber threshold causing it to not open properly. The room was very noisy due to loud fridge, heater, and toilet. They won’t program the room card keys to open the outside doors of the hotel or even the pool room. You have to ask a staff person just to use the hotel facilities. The staff were friendly and personable, but not what I would call professional. The breakfast was what you would expect with some hot, savory options available, but limited juice and fruit options, and no decaf. I should mention we were traveling with our dog, so perhaps they put us in a terrible room for that reason and the rest of the place is nicer. Either way, we won’t be returning.
Response from JAIME on Dec 31, 2023
Dear Angela, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your honest comments to our management department office team for immediate follow up and review. Safe travels always and God Bless

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JAIME on Dec 31, 2023
Hello Anna, thank you for the great review you gave our property. We thank you always for your business . Safe travels and God Bless.

8/10 Good

Kelly, Albert Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a good stay but of the 3 lamps in the room only 1 had lightbulbs.
Stayed 1 night in Dec 2023
Response from JAIME on Dec 27, 2023
Hello Kelly, thank you for your great and honest comments on our property. We hope to host you again on your next return with us. We thank you for your business and Safe travels. God Bless.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and proper
Stayed 1 night in Dec 2023
Response from JAIME on Dec 24, 2023
Hello Russell, thank you for the great and positive feedback you gave our hotel property. We thank you always for your business, and hope to host you again on your next return to Blackwell. Safe travels and God Bless.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel staff, clean and comfortable room, very reasonable rates, exercises / fitness room
Stayed 1 night in Dec 2023
Response from JAIME on Dec 24, 2023
Hello Pierre, thank you for your great and positive feedback. We thank you for your business, and hope to see you again real soon. Safe travels and God Bless.

10/10 Excellent

Alvita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAIME on Dec 23, 2023
Hello Alvita, Thank you for your great and honest comments. We thank you always for your business, and hope to see you real soon, safe travels. God Bless.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
So So Going down hill.
The tv didn’t work! The desk chair had no cushion and the recliner was beat up! They have a lot of construction workers stay here. And you can tell that by the furniture. It’s a dog room for puppies. Smells like it too! Our babies are six and haven’t went to the bathroom in the house in a lot of years!!!! My Queen Angel and I stay here several times a year while traveling this is why I know about the construction workers! The light humms the fridge does as well. The door to the room looks like it might fall off the hinges.
Stayed 1 night in Dec 2023
Response from JAIME on Dec 15, 2023
Hello Jay, thank you for your honest comments. We will be forwarding all your issues to our top management department team for immediate follow up and review. We thank you always for your business.

4/10 Poor

Elaine

Liked: Cleanliness
Disliked: Room comfort
Clean but not comfortable
Very clean. One elevator was out of order and the other probably should have been. Only one ice machine on first floor. Beds were hard. Breakfast bagels were old, coffee was cold.
Stayed 1 night in Dec 2023
Response from Robert on Dec 13, 2023
Dear Elaine, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect our usual standards, and we take your feedback seriouslyRobert MetcalfGM.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel and room. Hot breakfast with waffles, scrambled eggs, biscuits & gravy, & sausage patties. Would stay here again.
Stayed 1 night in Dec 2023
Response from JAIME on Dec 12, 2023
Hello Linda, thank you for your great and honest comments on our hotel property. We thank you always for your business, and hope to see you again real soon. Safe travels and God Bless.

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Staff was excellent. They were friendly and welcoming.
Stayed 1 night in Dec 2023
Response from JAIME on Dec 11, 2023
Hello Stella, thank you so much for your great and honest comments on our hotel property. We hope to see you real soon and thank you always for your business. Safe travels and God Bless.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JAIME on Dec 9, 2023
Hello John, thank you for your great and honest comments on our property. We hope to host you again and see you real soon. Safe travels and God Bless

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, so friendly and accommodating. Delicious hot breakfast!
Stayed 1 night in Nov 2023
Response from JAIME on Dec 7, 2023
Hello Heather , thank you for your great and honest feedback. We hope to see you again real soon. Safe travels and have a blessed day.

8/10 Good

Dina

Stayed 1 night in Nov 2023
Response from JAIME on Dec 7, 2023
Hello Dina, thank you for your honest feedback on our property. We thank you always for your business, and safe travels.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was super friendly. The hotel was clean, my only complaint was that the carpets in our room was very stained, I feel that they should try cleaning them. Other than that clean and comfy b ds
Stayed 1 night in Nov 2023
Response from JAIME on Dec 7, 2023
Hello Darren, thank you for your honest feedback, and thank you again for your business.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I walked in to the time I left, I appreciated the welcoming spirit, freshness, and cleanliness. Bed was perfectly comfortable too! I’ll stay here again!
Stayed 1 night in Nov 2023
Response from JAIME on Dec 19, 2023
Hello Richard, thank you for your great and honest feedback. We hope to host you again on your next return to Surestay . We thank you for your business. Safe travels always and God bless.

10/10 Excellent

Chellie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Nov 2023
Response from JAIME on Nov 30, 2023
Hello Chellie, thank you for your honest feedback on our property. We hope to host you again and see you real soon. Safe travels and God Bless.

10/10 Excellent

Tamatha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to and very clean. The beds were very comfortable and the breakfast was good. The staff was very friendly.
Stayed 1 night in Nov 2023
Response from Robert on Nov 28, 2023
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Robert Metcalf GM SureStay in Blackwell

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very reasonably priced. Clean. Safe. Friendly staff. Comfortable bed & pillows! Zero complaints!
Stayed 2 nights in Nov 2023
Response from Robert on Nov 28, 2023
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Robert MetcalfGM

8/10 Good

Dona

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dog-friendly, affordable hotel in Blackwell with friendly staff and multiple area dining options. Beds and breakfast were really good, especially given the price. Would stay again!
Stayed 1 night in Nov 2023
Response from Robert on Nov 29, 2023
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Robert MetcalfGM

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great value
Good basic hotel. No frills, no problems, nice chocolate chip cookies sometimes available. Checkin clerk was friendly and made us feel welcome. All around a good value for the money.
Stayed 1 night in Nov 2023
Response from JAIME on Nov 21, 2023
Hello Rod, thank you for your great and honest comments on our hotel property. We hope to host you again and see you real soon. Safe travels and God Bless.

10/10 Excellent

Amanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The people that work at the desk is super sweet
Stayed 4 nights in Nov 2023
Response from JAIME on Nov 14, 2023
Hello Amanda, thank you for your great comments on our front desk staff. We hope to host you again on your next return with us, and thank you for your business. Safe travels and God Bless.

4/10 Poor

Denisa

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Employees throw cigarette butts on ground outside. Room for pet owners carpets were not clean stained just nasty looking. Bathroom sink leaked around water spout. Hallway when walking to room wet. Had to really watch out or when carpet ended and tile started you would slip. Employee laughed at my adult daughter who had recently suffered a stroke. I will never stay there again.
Stayed 3 nights in Nov 2023
Response from Robert on Nov 12, 2023
Thank you for your feedback. We’re sorry to hear that you had a negative experience, and we appreciate you bringing it to our attention. We’re constantly striving to improve our service, so we’ll consider your customer feedback in our efforts to do so.General ManagerRobert Metcalf

8/10 Good

Judy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Carpet is very dirty. Room had an odor scent
Stayed 1 night in Nov 2023
Response from JAIME on Nov 10, 2023
Hello Judy, thank you for your honest comments on our hotel property. We hope to host you again on your next return with us. We thank you for your business and safe travels always.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to from the freeway and there was adequate parking. I also like that there were several places to go to for getting a bit to eat. I really appreciated that you serve a hot breakfast in the morning so I was able to checkout and didn’t need to stop to eat on the road.
Stayed 1 night in Nov 2023
Response from JAIME on Nov 9, 2023
Hello Eric, thank you for your great and honest feedback you gave our property. We hope to host you again and see you real soon. We thank you for your business and safe travels always. God Bless

8/10 Good

Thomas

Traveled with partner
My only complaint is that as says pet friendly! When I arrived I had pay $25 pet fee! How friendly is that?
Stayed 1 night in Oct 2023
Response from JAIME on Nov 6, 2023
Hello Tomas, thank you for your great feedback on our property. We hope to host you again and hope to see you back soon. Safe travels always.

8/10 Good

Sally

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate, nice breakfast
Stayed 1 night in Nov 2023
Response from JAIME on Nov 5, 2023
Hello Sally, thank you for your great and honest feedback you gave our hotel property. We hope to see you real soon, and thank you for your business. Safe travels and God Bless.

10/10 Excellent

Erica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Staff was very friendly. Good breakfast.
Stayed 1 night in Oct 2023
Response from JAIME on Nov 5, 2023
Hello Erica, thank you for your great and honest comments on our hotel property. We hope to host you again on your next return, and safe travels always.

8/10 Good

Legina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price and location!
Started questionable as we were given room keys for a room that was occupied. But was immediately fixed. Wifi was overloaded and had to use my cell as a hot spot.
Stayed 2 nights in Sep 2023
Response from JAIME on Nov 5, 2023
Hello Legina, thank you for your great and honest feedback you gave our property. We hope to see you again soon, and safe travels always. God Bless.

6/10 Okay

JUDY, MARSHFIELD

The blankets on the bed were too short to cover with. Fought all night to pull them up more to no avail.
Stayed 1 night in Oct 2023
Response from JAIME on Oct 31, 2023
Hello Judy, we want to apologize for the blanket issue. We thank you for your business and hope to see you soon again. Safe travels.

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from JAIME on Oct 31, 2023
Hello Justin, thank you for your great comments on our hotel property. We thank you for your business and hope to host you again on your next return with us. Safe travels and god bless.