Exterior

Reviews of Holiday Inn Express & Suites Ponca City, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 192 reviews" "
Rating 8 - Good. 52 out of 192 reviews" "
Rating 6 - Okay. 19 out of 192 reviews" "
Rating 4 - Poor. 7 out of 192 reviews" "
Rating 2 - Terrible. 8 out of 192 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

chelsey

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Shawn on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawn on Feb 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended and Great Service from staff
The Room was very nice and clean. My daughter left a book behind and they were willing to ship it to me. Fantastic service and a very nice breakfast.
Stayed 1 night in Nov 2023
Response from Shawn on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Good

Dennis, tye

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is not compatible with other area properties they are too High
Stayed 2 nights in Oct 2023
Response from Shawn on Oct 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Good

Joe

Stayed 1 night in Oct 2023
Response from Shawn on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Shawn on Oct 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Joel

Stayed 2 nights in Oct 2023
Response from Shawn on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find entry. Could be lighted.
Stayed 1 night in Sep 2023
Response from Shawn on Oct 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Carlos

Stayed 2 nights in Sep 2023
Response from Shawn on Oct 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Elisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast! Nice property and good price!
Stayed 1 night in Sep 2023
Response from Shawn on Sep 22, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Shawn on Sep 22, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Good

Jefferey

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shawn on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.Sincerely,Shawn Eubank GM

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Aug 2023
Response from Shawn on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.Sincerely,Shawn Eubank GM

8/10 Good

Scott, Wichita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really have to pay attention on the road where the hotel is. Not obvious for first-timers on how to drive to the hotel lot. Suggest raising the sign higher in the air to make it more visible.
Stayed 1 night in Jul 2023
Response from Shawn on Jul 3, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Shawn on Jun 20, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

2/10 Terrible

Emily

Stayed 1 night in Apr 2023
Response from Shawn on Jul 3, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Shawn on May 15, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

10/10 Excellent

Shannon

Stayed 1 night in May 2023
Response from Shawn on Jun 20, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

6/10 Okay

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were fine. I will not ever use Expedia again. YOU lied about the motell being booked YOU over charged us and never offered any discounts
Stayed 1 night in Apr 2023
Response from Shawn on Apr 26, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.Shawn EubankGM

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay; no complaints. Service and amenities were good.
Stayed 3 nights in Apr 2023
Response from Shawn on Apr 12, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.GM

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, updated
Stayed 1 night in Mar 2023
Response from Shawn on Mar 16, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.Shawn EubankGM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Shawn on Mar 8, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.--

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was best
Response from Shawn on Nov 7, 2022
Dear Martha,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.GM

10/10 Excellent

Laurann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2022
Response from Shawn on Oct 26, 2022
Dear Laurann,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.GM

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Clean, very nice staff, nice breakfast, comfy beds
Stayed 2 nights in Oct 2022
Response from Shawn on Oct 24, 2022
ear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.GM

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
I have stayed in IHG hotels from Gadsden ,Alabama all across the country, this hotel and the one in Gadsden are the only ones where I can't log on with my I pad, I've even had the desk try and figure it out, but to know avail, we stayed in IHG in Broken Arrow before we got to Ponca City and I had no problem logging on, and logging on was a little different, just room number and it asked if I accept the rules, when I applied YES I was logged on.
Stayed 3 nights in Oct 2022
Response from Shawn on Oct 24, 2022
ear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.GM

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Shawn on Oct 10, 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 5807623700 or hiexpressponca@gmail.com.Shawn EubankGM 580.762.3700

10/10 Excellent

Ernie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here
Good location, clean facility, comfortable rooms, Friendly staff, Room was cleaned every morning and breakfast was good Highly recommended
Stayed 3 nights in Sep 2022
Response from Shawn on Oct 17, 2022
Dear Ernie,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Shawn EubankGM

6/10 Okay

Don

Stayed 1 night in Sep 2022

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean great staff
Stayed 1 night in Sep 2022
Response from Shawn on Sep 19, 2022
Dear Patrick,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 5807623700 or hiexpressponca@gmail.com.Shawn EubankGM 580.762.3700

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, very personable staff
Stayed 2 nights in Sep 2022
Response from Shawn on Oct 10, 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 5807623700 or hiexpressponca@gmail.com.Shawn EubankGM 580.762.3700

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Shawn on Sep 19, 2022
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 5807623700 or hiexpressponca@gmail.com.Shawn EubankGM 580.762.3700

10/10 Excellent

Robert

Stayed 1 night in Jul 2022

6/10 Okay

Tymothy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was an okay stay. But beds were to hard. Elevator kept breaking down. And kids were too wild to where no one could handle them
Stayed 2 nights in Jun 2022
Response from Juliana Barragan on Jun 24, 2022
Tymothy, thank you so much for your feedback. This feedback helps us know what we are doing right and what we could do better. I am so sorry you experienced these problems during your stay. We will be working on improving these issues and we hope you consider staying with us again in the future.

2/10 Terrible

James

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was very rude , when it came to check out , the lady when I asked for a receipt she gave a big sigh at me , then we had pizza ordered and my son asked the front desk if she could call the room when it arrived and she asked him why he couldn’t stay down stairs, well my son saw it come through the window and when he was walking by the desk she made a remark to my son “well, look it who decided to come back down”, then my dad has to walking issues and the elevator kept breaking . So, we had to use stairs. Ask d for new sheets and got no fitted sheets and a note on the sheets. The rudeness was from the morning staff, the gentleman that is on third shift was excellent and sweet. The 2nd shift was excellent and sweet. It the 1st shift person an older lady who was very rude and disrespectful to everyone.
Stayed 2 nights in Jun 2022
Response from Juliana Barragan on Jun 24, 2022
James, thanks so much for sharing your experience with us. We value all feedback because it helps us find out what we need to improve on. I’m so sorry that your visit with us fell short of expectations. We will address these issues and hope you give us another chance in the future.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Holiday Inn was exceptional. The room was clean, the beds comfortable, the water was hot and there was a Keurig coffee machine in the room! Thank you!
Stayed 2 nights in Jun 2022
Response from Juliana Barragan on Jun 24, 2022
Lorena, thank you so much for the positive feedback. We appreciate you taking time out of your day to let us know what we are doing right and what we could do better. We hope to see you again in the near future!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Randel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Nov 2021

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Weird smell in the hallway
Stayed 2 nights in Nov 2021

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

JON KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is terrific. They were very polite and helpful. I was having trouble logging into the free wi/fi and the night clerk ,Shawn, helped me out. Breakfast was excellent Everything was very clean throughout the hotel Thanks for a wonderful stay.
Stayed 2 nights in Oct 2021

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The hotel was friendly and clean. The only thing I saw wrong with our room was the lighting in the bathroom we had trouble with unlocking our door but it probably just needed the battery changed on the lock and we never reported it. So that was on us. Other than those two things it was very convenient to restaurants and shopping. The staff was very friendly too!!!! We would stay here again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from GM on Sep 23, 2021
Awesome! Thank you for taking a few minutes to review your stay.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from GM on Sep 23, 2021
Thank you for letting us know about your stay.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hard to get to place was dirty and clerk at check in was a dick, only good thing about the hotel was the nice lady running breakfast in the morning
Stayed 1 night in Aug 2021
Response from GM on Aug 20, 2021
Thank you for your comments.

4/10 Poor

Tony

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from GM on Sep 23, 2021
Thank you.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best friendly , clean hotel
Traveling from Alaska to Texas stoping at different hotels each night and by far this was the best hotel. Very clean and very happy, friendly people working made are stay even better. I’m a person who loves to be around positive, happy people and this Holliday had that, along with very clean and great variety breakfast buffet.
Stayed 1 night in Aug 2021
Response from GM on Aug 20, 2021
Thank you for your comments. We truly strive to provide the best service and accommodations in the area. Look forward to your return.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from GM on Aug 20, 2021
Awesome! Thank you!!