Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
65% of guests recommend
3.8 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Not a hotel but a dead theatre

Posted May 27, 2014
Sorry, I cannot report on the hotel as I did not stay there. The atmosphere was so sterile and slow with no access to fresh air, the whole decor was so stale, stuffy and suffocating, that I left immediately. That was totally incompatible with the crews of the Clipper sail around the world I was hosting.
4 out of 5
by A verified traveler

A comfortable, convenient place to stay

Posted Apr 29, 2014 on Hotels.com
I enjoyed the comforts of the Jewel. I'm not sure whether it's typical of all all-inclusive places in the Caribbean, this being my first stay at one, but it's rather touristy.
5 out of 5
for Families
by Missy Lewis from Little Rock, AR

Beautiful grounds

Posted Feb 21, 2014 on Hotels.com
The hotel is in a beautiful, well-manicured, lush setting. Check in was easy as well as check out. The wait staff was extremely friendly. There was one manager who was a bit rude. But, the pool area and the view were fantastic. It was a great place to hang by the pool. The birds were a lot of fun.
4 out of 5
for Families
by Carlos from Jamaica

Posted Jan 6, 2014 on Hotels.com
Hotel was with a good cleanliness overall. The pool environment is very nice. The restaurant service was not really good
3 out of 5
by A verified traveler from port saint lucie, florida

Jamaica Palace in Port Antonio

Posted Sep 26, 2011 on Hotels.com
Beautiful grounds and views. The buildings are in nees of some painting but overall in good condition. The beds are the biggest problem. They are comprised of a foam mattress placed on top of a concrete base. Not comfortable.
1 out of 5
by A verified traveler from Dagenham

not impressed. lack of support when problems arrise. very dissatisfdied

Posted Sep 18, 2011
Had a very bad stay. A/C went off due to power cut 3 times in 1 night. No back up generator. Called reception for support and recieved no help. Was refused a fan. Went to reception and receptionist had a fan so we were forced to take it. This took place at 4am and we had 2 young children staying with us. We also had cockroaches in our room and when we requested a room change we were denied even though there were rooms available. Very poor service. Swimming pool badly lit so if you wish to use the pool after dark you would not be able to see much. Would not recommend even if only staying for 1 night.
4 out of 5
by A verified traveler from Canada


Posted Jul 26, 2011 on Hotels.com
The pool need upgrading and better water filtration. The restaurant dining area was not up to par as it appeared animals were allowed to roam leaving their deposits. No internet was available (for over a week) due to connection problems. Hotel has potential, just need a bit more work.
5 out of 5
for Other
by A verified traveler from New York

A lovely place

Posted Feb 10, 2011
The Palace is a quiet, safe grand hotel with beautiful and expansive garden/grounds. It offers a free and fast internet connection and is located near (but not walking distance) to Pt Antonio's best attractions, like the Blue Lagoon. You can walk to a rather well stocked shop and Woody's Care/Bar which has the best burgers and veggie burgers in Jamaica. If you want to go into Pt Antonio for dancing/dining, local taxis run just outside the hotel every few minutes and only cost about $1.50 US. The staff was helpful and friendly. You could not touch a place like this in the US/Europe for the price - especially with the online booking discount. The Palace is a bit past its prime but well worth a visit.
4 out of 5
by A verified traveler from Portland, OR

Jamaican Palace Hotel - Grand and very pretty

Posted Jan 10, 2011 on Hotels.com
This hotel has all the amenities you would need for basic travel in the area and is actually located 4 miles outside Port Antonio. Central to many touristy locations and Lady G'Diver who I highly recommend for PADI Open Water Certification or diving! Beds were comfortable and large, internet was easy to access and grounds were expansive, beautiful and filled with art and exotic birds! FYI.....book online and get the internet rate , walk up rate is a little steep for these accomodations. There is a restaurant onsite but menu items are limited and there are many good places to eat within a 10 min. drive.
1 out of 5
by A verified traveler from England

We left the Jamaica Palace after 1 night!

Posted Jan 6, 2011 on Hotels.com
We came to Port Antonio from the resort hotels of Montego Bay and Ocho Rios, which may have affected our impression of the Jamaica Palace, but I will describe what we experienced. The hotel is a grand old house, but it is sad to say that it has clearly had its day- and that day was some time in the 1950s. The lobby was dark when we arrived, as were all the communal areas, which reflects on the nature of the hotel, since the hotel was empty, they didn't bother to turn any of the lights on. It seemed a bit as if they had given up. The girl on the desk sighed when she was told she would have to go upstairs to our room. The whole hotel is decorated like a chess board, which is a bit intense, and the grounds are dotted with cages with beautiful tropical birds. Whilst they were lovely, accompanied by the owner's depressing paintings all over the place. we found this place really creepy. As soon as we checked into the room, having had our bags dragged upstairs by 2 decrepit bellboys, we were desperate to leave. We had to sign a form saying we wouldn't steal the 1980s TV remote and were shown around the room, which was nice enough, but very old fashioned, with a loud air conditioning system. We got the hotel's driver, Sherman to take us into Port Antonio, and had a lovely evening in the town. When we got back to the room to go to sleep I had a shower and discovered the previous guest's personal hairs in the bath. We got into our cigarette burned sheets and went to sleep. We were awoken by the birds chirping in their cages and went downstairs to see what was going on for breakfast. Once again the place was deserted. The dining room had not been touched since the previous night when we had gone to have a look at it laid out for dinner. We were told by the manager that there was no chance of an upgrade of room since they were 'fully booked' but there was nobody else there! We then offered to pay the higher room rate and were shown to the 'suite' which was the same as our current room, just with a balcony for a steep increase in price. Since we were supposed to be there over christmas, we decided to leave, and got Sherman to drive us back to Ocho Rios and we were very glad to leave! We stopped off to go rafting on the rio grande which is highly recommended! But otherwise, BE WARNED- this place does NOT look like all the photos. Port Antonio is a beautiful place. Jamaica Palace IS NOT!