1 Bedroom Swim Out | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Reviews of Mantra Aqueous on Port

4 out of 5
Mantra Aqueous on Port
3-5 Davidson Street, Port Douglas, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 621 reviews" "
Rating 8 - Good. 222 out of 621 reviews" "
Rating 6 - Okay. 57 out of 621 reviews" "
Rating 4 - Poor. 20 out of 621 reviews" "
Rating 2 - Terrible. 4 out of 621 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my stay and won’t give me a refund
Stayed 1 night in Dec 2023
Response from Emelia Rockliff- General Manager on Jan 1, 2024
Dear Scott,We kindly ask you to remove this review as it is simply not true. All cancelled reservations are receiving a full refund, if you agent is refusing this you will need to contact them as the hotel in light of the devastating damage to the area since the recent weather events has approved FOC cancellations with full refunds to all stays. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to access our own clean towels although I do believe if we paid extra the rooms would be serviced. Never saw any staff except at reception..these staff were friendly and polite.
Stayed 3 nights in Nov 2023
Response from Emelia Rockliff- General Manager on Dec 27, 2023
Dear Peter,Thank you for your comments regarding your recent stay at Manta Aqueous. Your feedback is important to us so we can continue to strive for excellence in our services. I do apologise that you found the accommodation not well maintained- musty smells can be an issue in our FNQ climate and constant humidity- we do our best to mitigate this. As for the furnishings this is something we are working on with our owners to ensure modernisation of our units. Thank you again for your feedback and it is our hope that we can welcome you back to Mantra Aqueous. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved our west & would definitely stay again. Pool area looked a little tired.
Stayed 4 nights in Oct 2023
Response from Emelia Rockliff- General Manager on Oct 23, 2023
Dear Michelle, We very much appreciate your comments regarding your recent stay with us here at Mantra Aqueous. It is always so encouraging to hear of our guests positive experiences and I will be sure to share your comments with our team. Please rest assured we have a big pool refurbishment project on the horizon to ensure the upkeep of our resort.Thank you again and we look forward to welcoming you back to sunny Port Douglas!Warm Regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A lovely hotel in a great location. Worth a visit to Port Douglas and this beautiful hotel.
Stayed 4 nights in Oct 2023
Response from Emelia Rockliff General Manager on Oct 17, 2023
Dear Kirsty,Thank you so much for your wonderful comments regarding your recent stay with us here at Mantra Aqueous. We are so happy to hear you loved the location and found us worth the visit. I will be sure to share your feedback with our team where I know it will serve as an encouragement. Thank you once again and we hope to welcome you back some time soon. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Amazing hotel I couldn’t say anything bad about it. Friendly staff lovely rooms and nice Pools.
Stayed 4 nights in Oct 2023
Response from Emelia Rockliff- General Manager on Oct 17, 2023
Dear Kirsty,Thank you so much for your lovely feedback on your recent stay! We are so lucky to have such a wonderful happy team who love what they do. I will be sure to share your lovely comments with the team who will be so happy to hear your feedback.Thank you once again and we look forward to welcoming you back. Warm regards,Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Mrs E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spacious and had everything you needed. It was a 2 minute walk to the main strip and a couple of minutes to the beach. It was quiet and staff were so friendly.
Stayed 3 nights in Oct 2023
Response from Emelia Rockliff- General Manager on Oct 17, 2023
Dear Mrs E,Thank you kindly for your lovely feedback regarding your recent stay with us here at Mantra Aqueous Port Douglas. It is always so encouraging to receive such positive feedback and I will be sure to share your comments with the team. We look forward to welcoming you back and trust your next stay will be as pleasant as the last. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

4/10 Poor

Charles

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Emelia Rockliff- General Manager on Oct 8, 2023
Dear Charles,Thank you for taking to time to review your stay with us here at Mantra Aqueous. By the looks of things your stay did not quite meet your expectation and I would love to hear from you as to why and where we can improve. It is our hope that you allow us to welcome you back and provide you with a true Mantra Aqueous experience. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Macrossan Street
Stayed 7 nights in Sep 2023
Response from Emelia Rockliff General Manager on Sep 29, 2023
Dear Heather,Thank you very much for taking the time to tell us about your most recent stay at Mantra Aqueous. It is always a pleasure to receive such positive responses and I will be sure to share the feedback with the team.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The ladies on front desk was so nice and so helpful. I will be back. Thank you
Stayed 4 nights in Sep 2023
Response from Kind regards, Olena Fensom Front Office Manager on Sep 25, 2023
Dear Amanda, Thank you so much for the highest mark on your recent stay at Mantra Aqueous! We are very pleased to know that we managed to tick all the boxes for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you to Mantra Aqueous again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Olena Fensom Front Office Manager on Sep 25, 2023
Dear Susan, Thank you very much for the highest score on your recent stay. We really appreciate your positive feedback, and we are grateful that we had the opportunity to look after you. Kind regards,

8/10 Good

Anne-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed in the swim out apartment. Great space and utilities , outdated decor but not an issue, clean but there is a smell from chlorine when entering room but again didn’t bother us get used to it and open windows it’s fine , relaxing and quiet peaceful, friendly staff and great location so close to the Main Street , would definitely go back
Stayed 7 nights in Sep 2023
Response from Emelia Rockliff- General Manager on Sep 29, 2023
Dear Anne-Marie,Thank you very much for your kind words regarding your recent stay at Mantra Aqueous. We are so lucky to have such a lovely team here as well as be so conveniently located to all the hot spots in town. Thank you also for your feedback regarding the decor- this is something we are working on. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were most helpful
Stayed 11 nights in Aug 2023
Response from Emelia Rockliff General Manager on Aug 31, 2023
Dear Lawrence,Thank you very much for your wonderful feedback regarding our front desk team at Mantra Aqueous. We are very lucky to have such an amazing team and I am glad to hear this made a positive impact on your stay. We look forward to welcoming you back. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

4/10 Poor

Nathan

Disliked: Cleanliness, property conditions & facilities
Nice loaction but hotel has seen better days
The hotel is perfectly located but spend a bit extra to stay somewhere more modern and looked after. Bathroom was full of black mould and the ceiling fan barely moved. Rooms are not serviced and only two coffee pods were provided for a 4 night stay. When I asked for more at reception the advised we had to pay for them. Pool is run down and one of the filter covers broke as I walked over it. Pool is not heated and too cold in the winter months; nobody was using it. There was a spa on the balcony but all balconies need to be clear by 10pm. This place would have been nice in the early 00's but there are so many better places to stay in Port Douglas for a bit more than the $350 we paid here.
Stayed 4 nights in Aug 2023
Response from Emelia Rockliff General Manager on Aug 31, 2023
Dear Nathan, Thank you for your feedback regarding your recent stay at Mantra Aqueous, and I do apologise that on this occasion your stay did not meet your expectations. Please rest assured we are taking the appropriate measures to address these issues and schedule upgrades with our owners so we may continue to provide guests with the experience they deserve. We hope to welcome you back and show you a true Mantra Aqueous experience. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great quiet location and very good accommodation
Stayed 4 nights in Aug 2023
Response from Emelia Rockliff- General Manager on Aug 14, 2023
Dear Graeme,Thank you for your comments regarding your recent stay- we are delighted to hear you had such a positive experience. We look forward to hopefully welcoming you back in the future. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Emelia Rockliff on Jul 30, 2023
Dear Tina,Thank you for your review from your most recent stay with us. We look forward to welcoming you back to mantra Aqueous in the future. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Euvgenia, Spring Lake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation home
Stayed 3 nights in Jun 2023
Response from Emelia Rockliff on Jun 25, 2023
Dear Euvgenia,Thank you for your feedback regarding your recent stay at Mantra Aqueous, it is always such a pleasure receiving positive feedback. We look forward to welcoming you back in the future.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Johanna, Frankston South

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Emelia Rockliff on Jun 18, 2023
Dear Johanna,Thank you for your feedback regarding your recent stay at Mantra Aqueous. We are glad to hear you had a pleasant stay and look forward to being able to welcome you back when the opportunity arises. Kind regards, Emelia RockliffGeneral manager, mantra Aqueous

10/10 Excellent

Justin

Stayed 1 night in Jun 2023
Response from Emelia Rockliff on Jul 30, 2023
Dear Justin, Thank you for your review regarding our most recent stay- its always a pleasure to hear our guests had such a great time. We look forward to welcoming you back.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Carolyn

Good location, friendly staff
Stayed 8 nights in May 2023
Response from Emelia Rockliff on Jun 7, 2023
Dear Carolyn,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Debbbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room had been painted since we were here last year. Looked nice and refreshed. Proximity to Macrosson Street and pubs and restaurants. Didn't like the noise in the middle of the night from the Night Owl shop who liked to slam shut the large bin lid multiple times every night. Had to buy ear plugs.
Stayed 7 nights in May 2023
Response from Emelia Rockliff on Jun 7, 2023
Dear Debbie,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the noise you encountered from the local shop and appreciate that you understand this is out of our control. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
After hours access into the hotel can be tricky
Stayed 1 night in May 2023
Response from Emelia Rockliff on May 24, 2023
Dear Troy,Thank you for your comment regarding after-hours access to the resort. We do understand this can sometimes be an inconvenience to our guests and do ofer a 24 hour call service directly to the on-site manager who is able to assist in the event you cannot locate your room or parking. Thank you again for your feedback and we look forward to welcoming you back when time permits. Kind regards, Emelia RockliffGeneral ManagerMantra Aqueous On Port

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Good location. Property dated and noisy due to interconnecting rooms and shutters instead of curtains meant light came into the room all night from somewhere (possibly reception).
Stayed 1 night in Apr 2023
Response from Olena Fensom on May 1, 2023
Dear Helen, Thank you for your valuable feedback on your recent stay at Mantra Aqueous. We are delighted to know that you have enjoyed our convenient location and we appreciate your constructive comments regarding room state and facilities. Please accept our apologies for any inconvenience that have been caused. We will share your comment with our owners, as it serves as an encouragement to improve our facilities further. We are glad that you have had a nice stay overall and hope to welcome you back in future. Kind regards, Olena Fensom

10/10 Excellent

Gregory

Traveled with group
Liked: Amenities, property conditions & facilities
Friendly staff, very clean, and an easy walk to shopping and dining.
Stayed 3 nights in Apr 2023
Response from Adi on Apr 20, 2023
Dear Greg,Thank you for the lovely feedback. We trust you enjoyed your stay with us.

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2023
Response from Adi on Apr 7, 2023
Dear Paul,Thank you for the feedback. We trust you enjoyed your stay with us.

8/10 Good

Kerryn

Stayed 6 nights in Feb 2023
Response from Adi on Apr 7, 2023
Thank you for the Feedback

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Adi on Apr 7, 2023
Thank you for the Feedback

4/10 Poor

Leya

Stayed 2 nights in Feb 2023
Response from Adi on Apr 7, 2023
Thank you for the Feedback

8/10 Good

Susan

Traveled with partner
Liked: Staff & service
We liked that it was close to Main Street staff where very nice and helpful. My only complaint was it was a little dated but still had everything you might need for your stay.
Stayed 4 nights in Feb 2023
Response from Adi on Feb 13, 2023
Dear Susan,Thank you for the feedback. We are slowing working through the rooms & giving them soft refurb.Kind regards

10/10 Excellent

Ian

Stayed 1 night in Jan 2023
Response from Adi on Feb 13, 2023
Thank you for the feedback!

10/10 Excellent

Nishantha

Response from Emelia on Jun 7, 2023
Dear Nishantha,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

10/10 Excellent

Annemarie

Response from Emelia on Jun 7, 2023
Dear Annemarie,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Kimberly Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening the back door to enter the pool was pretty cool.
Response from Adi on Feb 13, 2023
Thank you for the feedback!

8/10 Good

biana

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Adi on Feb 13, 2023
Thank you for the feedback!

4/10 Poor

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Emelia on Jun 8, 2023
Dear Jake,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Tony Ake

Traveled with partner
Liked: Cleanliness
The room was very small, but we’ll appointed. Great air con!! Quiet, despite so close to Macrossan. The pools were great!
Stayed 5 nights in Oct 2022
Response from Adi on Oct 23, 2022
Thank you for the feedback Tony. Hope you enjoyed your stay.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a cairns couple, the quick drive up the coast for a long weekend was great. The property had everything you need and walking distance from all the main attractions of Port Douglas. The staff were friendly, room clean and the pools either side private heaps of space to enjoy.
Stayed 2 nights in Oct 2022
Response from Adi on Oct 21, 2022
Dear Rebecca,Thank you for the lovely feedback. We are glad you enjoyed your stay.We hope to welcome you back again in the near future.best regards

8/10 Good

Helen

Stayed 2 nights in Sep 2022
Response from Adi on Oct 21, 2022
Thank you for the rating Helen

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! However, we would expect the room to be a little better for the price we were paying. For instance, we found it unusual that the cutlery and glasses etc were just on the bottom of the cupboard under the sink rather than in a drawer of their own.
Stayed 5 nights in Aug 2022
Response from Adi on Aug 17, 2022
Dear Caroline, Thank you for the feedback. We trust you enjoyed your stay with us. I have noted your comments & will ensure housekeeping is following correct procedure.

10/10 Excellent

Jeane

Stayed 1 night in Jul 2022
Response from Adi on Aug 17, 2022
Thank you for the rating, we trust you enjoyed your stay with us.

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022
Response from Emelia Rockliff on Jun 8, 2023
Dear Amanda,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

6/10 Okay

Adam

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very underwhelmed with this hotel. Pictures are deceiving and certainly not what was expected for a 4star hotel. Only positive was the location.
Stayed 3 nights in Jul 2022
Response from Emelia on Jun 8, 2023
Dear Adam,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. I apologise on this occasion that your expectations were not met.Thank you again for sharing your experience, and we hope your next visit will be much more enjoyable.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

6/10 Okay

Maddi

Traveled with family and small children
Liked: Cleanliness, amenities
Great location and handy to have the kitchen available. Very noisy of an evening with people on the street due to not having adequate windows. Also a shame to have to pay additional for room servicing and towels.
Stayed 4 nights in Jun 2022
Response from Adi on Jun 23, 2022
Dear Maddi, Thank you for the review. Sorry your stay wasn't as comfortable as you wish it would be. I am sure the noise on the street wasn't constant, but i can understand how it can disturb a peaceful holiday. Thank you for staying with us & we hope to see you again.

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, amenities
Hotel was clean. Staff friendly and it was close to everything. Will stay again.
Stayed 1 night in Jun 2022
Response from Aditya on Jun 17, 2022
Dear Helen, thank you for the lovely feedback, we trust you enjoyed your stay with us. We look forward to welcome you again. Kind regards

8/10 Good

Winnie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
great location .
Stayed 1 night in May 2022
Response from Olena Fensom on May 25, 2022
Dear Winnie, Thank you for your kind feedback! We are glad that you enjoyed your stay and our convenient location. Please keep us in mind when planning your next holidays in Port Douglas. Warm regards,

10/10 Excellent

Edward William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location easy access to all shops restaurants. Quiet peaceful. Would recommend this property and stay here again.
Stayed 16 nights in Apr 2022
Response from Olena Fensom on May 25, 2022
Dear Edward, Thank you for your recent stay at Mantra Aqueous and your wonderful review! We are delighted to know that we could tick all boxes for you. Hope to welcome you back in the nearest future! Warm regards,

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Great pools. Friendly and helpful staff.
Stayed 7 nights in Apr 2022
Response from Adi on May 5, 2022
Thank you for the lovely feedback

8/10 Good

Marilyn

Liked: Cleanliness, amenities
Elena, ( I think that’s her name) at the reception was very helpful when I forgot my engagement ring in one of the bedside tables. She organised for it to be dropped off at the hotel where we were staying in Cairns. Thank You Elena😊 and to the rest of the friendly staff.
Stayed 5 nights in Apr 2022
Response from Adi on May 5, 2022
Thank you for the lovely feedback Marilyn, i will pass your regards to Elena.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good value for money. Good location
Stayed 1 night in Apr 2022
Response from Adi on Apr 30, 2022
Dear Michelle, Thank you for the lovely feedback. We trust you enjoyed your stay with us. Kind regards

8/10 Good

Sharyn

Stayed 1 night in Apr 2022
Response from Emelia on Jun 8, 2023
Dear Sharyn,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Would be great if the balcony spas had more privacy. Staff were lovely and the room was clean.
Stayed 1 night in Apr 2022
Response from ADI on Apr 4, 2022
Dear Karen, Thank you for the feedback. We trust you enjoyed your stay with us. Kind regards