“90% awesome”

Hotel has been refurbished and it is very lovely, in a fantastic location close to the heart of Port Douglas. The room was comfortable and loved the spa on the balcony, however the room smelt damp as soon as I walked in and the carpet was very dirty which took away from the nice facilities and the modern look of the rest of the room. I would definitely stay there again, but will call ahead and ask for a room with clean carpet and that did not smell damp. Also would have been nice to have a hair dryer and bubble bath for the spa.

“Great location with good facilities”

My husband and I stayed in a one bedroom apartment from 28th-30th December. The property is well maintained and clean. The apartments are very new and modern and have excellent facilities. The kitchen was very well equipped. There are four lagoon style pools surrounded by decks, sun loungers and umbrellas. The property is well located on property that stretches between Davidson and Owen streets making it a 1 min walk to the shops, 3min walk to Coles supermarket and 3 min walk to Four Mile Beach. Parking is free and located in a secure underground carpark.

“Great service, good location, uncomfortable beds”

First up - the hotel staff were great, recommending activities and helping us book them directly through reception. They were very knowledgable about local attractions and events and went the extra mile to look after us. Unfortunately, the quality of the room didn't live up to the standard set by the staff. The bed was very uncomfortable, with the high wooden frame making it difficult to get in and out of the bed. The room was much smaller than we expected (from the photos we'd seen online) though the bathroom was a good size. There were limited plates/bowls in the kitchen cupboards and only a single small sachet of dish-washing liquid (fortunately, Coles is a short walk away, so we were able to purchase a full bottle). I had one swim in the pools and to be honest, it was colder than swimming in the sea - not sure why this would be? Overall, it was probably just worth the money we paid, but that's only due to the excellent customer service.

“Good location, poor service”

Great location with easy access to the beach and restaurants. The pools were really nice to relax in. However, you should make sure that you get a room facing the pools. They do have rooms at the ends of the building that do not have direct pool access. I was given one of the end rooms which was not what I had expected. My balcony was completely overrun with ants and the staff were not helpful at all in trying to resolve the issue. I had to find a supermarket and buy insecticide ($20) to take care of the problem myself. If it weren't for the poor service, I would give the hotel a higher rating

“Amazing Location but...”

The hotel is in a perfect location and it was really nice having a kitchen and laundry machines in our room. The private jacuzzi was also lovely. The only thing that was disappointing about the hotel was that the king size bed had a metal bar down the middle - not romantic on your honeymoon! The other thing is I totally understand paying more for a hotel as someone who is traveling over xmas but there was not a single staff member at the hotel for the majority of the day on the 26th, 27th and 28th. The front desk was only open from 8-4 - for a traveler with questions this was prohibitive.