Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by A verified travelerfrom vic aus

Close to town

Posted May 12, 2015
Pros: Pool , staff and room
Cons: Put a outdoor spa in the pool area
Fantastic place to stay at , great pool ,staff and rooms . We will be going back next yr for sore with the kids .
5 out of 5
for Everyone
by A verified travelerfrom Parth, WEstern Australia

Posted Apr 30, 2015
Lovely hotel, great suite, excellent condition, beautiful pool (even though we didn't swim), friendly and helpful staff, short walk to marina, main street, restaurants. It was a fabulous stay - highly recommend.
3 out of 5
by A verified travelerfrom sydney and london

Ok, some mediocre service though.

Posted Apr 29, 2015
So maybe I was wrong, I chose this hotel as I thought it was five star. The sheets were like sandpaper, well on one of the beds anyway. I went to order some room service at 5.30pm (when a lot of kids and families would eat) and I was told that there is no room service between 5 and 6pm as the chef takes a break. I'm glad I was sitting down. Then I asked for a room service menu - the lady said you'll need to call reception. That lady treated me like an idiot thinking I couldn't find it. She then brought up a photocopy version of the menu and didn't apologise, instead asked to come in the room as she was sure it would be there. When she saw there wasn't one, still no apology and handed me the stapled photocopy and said 'I'll let housekeeping know'. I called spa, the person who answered said she can't take bookings, I'd have to go down to the spa and book it myself. But I couldn't as it was closed, so I asked what time does it open tomorrow. Her answer was, I don't know, it depends how many bookings they have - probably around 9 or 10am. Anyway, I could go on but I won't.
5 out of 5
for Everyone
by A verified travelerfrom gold coast

Nice hotel with fabulous pool

Posted Mar 25, 2015
Pros: Swimming pool and restaurant overlooking the pool
Cons: Room could have been cleaned a lot better
Location: Minutes walk to the beach and nice shops and restaurants. Book to go on the Quick Silver to the outer barrier reef - whole day of fun!!!!!
Stayed 4 days. The staff very friendly. Lovely hotel with an amazing pool with beach. Great location for walking to shops and restaurants.
5 out of 5
for Everyone
by A verified travelerfrom Los Angeles

Great location. Close to town, marina and beach.

Posted Mar 23, 2015
Pros: Easy access. Decent size rooms. Washer, dryer. . Good size balcony
Cons: Breakfast ( add granola, oat meal, nuts, berries ) Fox News .ESPN..TV channels.
Location: Close proximity to marina for Great Barrier Reef excursions and easy access to Daintree Rain Forest and other interesting areas.
Positive. Everyone was helpful and friendly. Great pool.
5 out of 5
by Andrew Coulstonfrom Australia - QLD - Cairns

Posted Feb 17, 2015
Pros: The pool is amazing!
Comment from Hotel Management
Feb 17, 2015
Thank you Andrew for your great feedback. Great to know the Team looked after you well. We do hope that you will visit us again. Kind regards Peppers Beach Club Team
5 out of 5
by Kylie McKennafrom Australia - QLD - Cairns

Posted Feb 4, 2015
Pros: The bed
Cons: Length of time to get to the room
Location: Close to the beach
Facilities: Above average; Value: Moderate; Service: Go the extra mile; Cleanliness: Spick and span; restaurant fantastic modifying the menu if you have an allergy
5 out of 5
for Everyone
by A verified traveler

A Joy

Posted Feb 2, 2015
Pros: Walking distance to main road, loved the pool
Cons: Mini bar could have more savoury items like cheese and dips
Location: Amazing shopping and places for dinner
Staff were friendly, service was fantastic..had a blast
5 out of 5
for Everyone
by A verified travelerfrom Sydney, AUS

Perfect hotel. Close to everything

Posted Feb 1, 2015
Pros: Beach pool. Staff were so helpful and friendly. We had a one bedroom apartment so we had all the niceties of a laundry and full kitchen.
Cons: Can't think of anything.
Location: Unfortunately with stinger season and wet season.. there wasn't much to do but walk around the shops that were open and play pool at the pub.
We came to Port Douglas probably at the worst time - Jan - wet season. However we were so lucky with the weather. It rained at night maybe once. However it was soo muggy. The hotel was our oasis with a fantastically inviting beach pool and unbelievable air conditioning in the room. I don't think i would ever stay anywhere else in Port Douglas. Great time. Thanks to the staff. Downside to going to Port Douglas in the wet season.. it's almost a ghost town.. quite a few of the shops and restaurants are closed.. it's weird. Would have been better if there was a little more life.
5 out of 5
by clinton allisonfrom Australia - VIC - Melbourne

Posted Jan 24, 2015
Pros: The whole resort
Cons: Nothimg
Location: Away from it all
Facilities: Outstanding; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;