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Reviews of Port Douglas Sands Resort

3.5 out of 5
Port Douglas Sands Resort
Corner Mohogany Street, and Douglas Road, Port Douglas, QLD

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 168 reviews" "
Rating 8 - Good. 71 out of 168 reviews" "
Rating 6 - Okay. 31 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 2 out of 168 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities
Quite dated but has everything, very clean, spacious, bedding and pillows very comfortable and very white. Loved the supply of towels aa well as beach towels.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved the stay. Awesome pool for a cool dip with the kids. All communication re check-in & check-out was spot on.
Stayed 5 nights in Apr 2023

10/10 Excellent

Renee

Liked: Cleanliness
The apartment was clean and modern had everything that I could possibly need away from Home. Value for money!! Hotel management was 10 /10.Will be be back for sure
Stayed 3 nights in Apr 2023

8/10 Good

Valerie Maree

Stayed 4 nights in Jan 2023

6/10 Okay

Aoife

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 8 nights in Sep 2022

6/10 Okay

Dean

Stayed 3 nights in Sep 2022

8/10 Good

Leanne

Traveled with group
Liked: Cleanliness
Port Douglas
Staff were great and very helpful. The pool area was great. The resort was about 15-20 minute walk into town. Rooms and living area were comfortable. The beds were ok but may need to update mattress. Port Douglas is a great spot to visit.
Stayed 6 nights in Jun 2022

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, amenities
The Office staff, very friendly and helpful nothing to much trouble. The pool was very warm, should have more shade over the pool area.
Stayed 8 nights in Jan 2022

10/10 Excellent

Viola

Traveled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in Dec 2021

10/10 Excellent

Eugenie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Checkin was quick and staff very friendly. The two bedroom self contained unit was clean spacious and well equipped . Lovely big veranda overlooking the pool surrounded by a lush tropical garden. Marvellous 🏝
Stayed 4 nights in Dec 2021

8/10 Good

Noelene

Traveled with family
Liked: Cleanliness, room comfort
fantastic lady in office
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2021

10/10 Excellent

Meredy

Traveled with family
Liked: Cleanliness, room comfort
Loved it, will stay again
The apartment was gorgeous and had everything we could possibly need the management was also really nice and very helpful
Stayed 6 nights in Nov 2020
Response from Amanda on Apr 5, 2021
Hi Meredy, Thank you for your comments. I'm glad you had a good time! Kind Regards Amanda

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Dec 2020

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, room comfort
The staff were Very friendly and the apartment was lovely. The kids loved the pool.
Stayed 2 nights in Sep 2020
Response from Ian on Oct 13, 2020
Thank you - I'm glad you enjoyed your stay

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great holiday
We thoroughly enjoyed our stay in Port Douglas. The apartment was well located & had everything we needed. It was a little tired in places but it was clean & as we spent most of our time out it didn’t really matter. We didn’t meet any staff but they communicated well by email.
Stayed 3 nights in Feb 2020

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Xmas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy large rooms , clean and tidy and well maintained , friendly helpful staff , close to everything , nice gardens , pool and spa was clean and well maintained , was a very relaxing christmas stay , fully equipped kitchen made it easy for xmas lumch and dinner preparation , only downside was i had to leave lol
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool, the breakfast area and the friendliness of the staff.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean spacious accommodation, great pool and good location.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and pleasant
Good location and the accomodation was fine, clean and comfortable. Great pool and bbq, so you don’t have to eat out every night. Breakfast is very simple. Toast and cereal, instant coffee, tea and juice. Recommend this for families who want to spend most of their time exploring Port Douglas and just want to get back, have a swim, sleep and repeat. Staff are friendly and helpful.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The pool is a great size and overall great location!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sands Resort Port Douglas exceeded expectations in every way. Superbly run by friendly accommodating management, the Sands has immaculate gardens and pool, and we stayed in a very clean & well-appointed apartment with all comforts necessary for a 9 day stay for a family with 3 kids. Only a few minutes walk from 4 Mile Beach, makes for a great location too. Thanks for a great stay, see you again! Cheers!
Stayed 9 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here as a family of 4. The unit we stayed in was clean and tidy. Bathroom was a bit dated, but it was clean. The unit had everything we needed for the week we were here, including an oven and washer/dryer. Great balcony overlooking the pool. Breakfast was simple but nice. We would stay here again.
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it wasn’t a huge complex and loved the garden outlook onto the pool area was lovely. The staff were very helpful and friendly and were quick to remedy a couple of requests. Rooms were a bit tired, but more than adequate. It is located a fair way out, about 2 kms but there is a shuttle bus service.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The staff were very welcoming and helpful. The breakfast is very basic. The unit was comfortable however the bathroom was sad and in need of renovation. The toilet was noisy with the water continuing to run after flushing and at one stage we had no hot water. This was quickly dealt with by the manager and we were offered another unit if it continued to be a problem. The rest of the unit was renovated and pleasant.
Stayed 5 nights in Jun 2019

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment stay
The rooms were so clean and there was plenty of room for our family of 3. We especially enjoyed relaxing on the couch and unwinding. We loved Mossman Gorge.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, friendly staff and the pool was amazing. Great that breakfast was included. Would recommend this Resort 😊
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great close to beach and shops and restaurants
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was great. Plenty of room poolside and the pool is a great size with a large shallow area for little kids.
Stayed 3 nights in Dec 2018

8/10 Good

Sarah, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
The pool was amazing .unit was lovely and recommendation sands resort
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value accommodation in Port Douglas, which is an idyllic tropical paradise, with secure underground parking and a good sized swimming pool/BBQ area. The apartment was spacious with amenities; fully equipped kitchen and laundry.and 3 double bedrooms. The only downside was no air conditioning throughout, although each room has a ceiling fans.
Stayed 3 nights in Oct 2018

10/10 Excellent

J, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay for young children
This is the second time we have stayed here. The venue is perfect for our family, with a sand pit, and pool with depths ranging from paddling to swimming depth. It is quiet at night, and the bbq facility is always clean. The breakfast provided is simple but means you don’t have to clean until the breakfast dishes on holiday.
Stayed 7 nights in Sep 2018

8/10 Good

Sam, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was amazing for the kids. The rooms were quite small for a family of 5 but we survived ok and the price was really affordable so with that in mind you get what you pay for. We would come back here again.
Stayed 6 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Quite dated with a lot of permanent residents that were very noisy coming and going early to work
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Great value for a clean comfortable quiet stay
My husband and I booked 3 nights here, very last minute, after a failed AirBnB booking. And I’m so pleased we did. We were greeted like old friends by the lovely lady at reception who came and checked us in late at night. We were pleased to be shown to a spacious, clean pool facing apartment. It’s actually bigger than our Sydney apartment! The modern white goods and beautiful leather reclining sofa was a lovely surprise and the bed was extremely comfortable. The grounds are well maintained, immaculate and the pool is large and also pleasantly quiet. (It was so lovely and warm in the sun). You’re so close to Port Douglas town centre and just an hour drive to Cairns. We had a hire car and the basement secure parking was a wonderful bonus! The breakfast was basic (toast and cereal) but again, pleasant, quiet and all you need! It’s a basic place but I can’t knock it. The service, the atmosphere and the cleanliness made it a winner for us! Great value. Thank you for a wonderful stay.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Lots of space, good value, easy instructions, great pool, friendly service.
Stayed 5 nights in Aug 2018

8/10 Good

Robert, Melbourne

Liked: Cleanliness, staff & service
Well Priced, Functionsl, BUT Run Down
It would be unfair to summarise this accomodation as it’s not a matter of yes or no but a matter of priorities. Here is the run-down: We had a two bedroom apartment. Reception: We’ve never felt so genuinely welcomed. Perfect reception. Location: About a 15 minute walk to the local main streets. A little far but doable. Free underground parking was excellent. Not easy to get to the beach. Beds: beds were very old and mattresses very uncomfortable. Two single beds very saggy. Not ideal for adults. Main bedroom had a queen. The mattress was newer but very very firm. Bed was on wheels! Bathroom: Very run down. Lots of rust and mould in places. Usable but in need of a Reno. Had newer full sized washer and drying. These were excellent. Kitchen: Great fridge and dishwasher. Terrible old pots and pans that were almost unusable. Microwave - was fine. Stovetop had a burner that wasn’t functional, hood didn’t have a working fan or light. Living Room: Two new and very comfortable couches. Decent TV with cable tv. Dining room table with 4 chairs. Also a large balcony with table and chairs but not very private at all. Cleanliness: Generally a good job had been done. Felt clean enough but not impeccable. Bathroom too old to feel properly clean. Fridge and dishwasher hadn’t been fully cleaned. Noise: Street noise can be heard. Very easy to hear Neighbours - espectiolay above - every footstep. Fans in bedrooms made too much noise to be used.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pool was being repaired but a refund was offered
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Pool was in renovation but other resorts where given --no breakfast as pool was closed--noisy in unit close to main road--staff very friendly
Stayed 6 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Very nice unit. Simple breakfasts- just what we needed. Short drive to downtown
Stayed 5 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great apartment, 5 sharing and plenty of room. en suite which helps. nice helpful people who ran it and would go again. good location with nice pool.
Stayed 7 nights in Apr 2018