Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
80% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Dustin Millerfrom Australia - QLD - Regional QLD

Posted Jan 4, 2015 
Pros: Location, cleanliness and size of apartment awesome. Check in very friendly. Security excellent.
Cons: Pool, TV's bit outdated, bed was a bit hard, need a bit more service for the $
Location: Perfect
Facilities: Above average, Pool is very ordinary; Value: Acceptable price; Service: Lacking, Everything up to us; Cleanliness: Beautiful; for the price, we had to remove all rubbish, put dishes on in dishwasher, stack towels etc before leaving, many notes left tell us what to do.
Comment from Hotel Management
Jan 4, 2015
Thanks for your review. We are self catering Apartments and we are contactable at all times and on site. Sorry we did not provide the service you expected we were available at all times. Thanks again for staying at Saltwater. We do appreciate all feedback. This was helpful.
4 out of 5
by Lingyi Songfrom Australia - NSW - Sydney

Posted Dec 30, 2014 
Pros: It is very convenient for eating and going to wharf
Cons: It does not have lift
Location: it is very convenient.
Facilities: Above average; Value: Affordable; Service: Basic; Cleanliness: Pleasant;
Comment from Hotel Management
Dec 30, 2014
Thanks for the great review. We appreciate the feedback. Hopefully we will see you again some time.
5 out of 5
by Larissa Alves

Posted Dec 29, 2014 
Comment from Hotel Management
Dec 29, 2014
We are more than happy that you enjoyed your stay at Saltwater. Thanks for the great review.
5 out of 5
by Marion Barclay

Posted Dec 4, 2014 
Location: Perfect
Facilities: Outstanding; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless;
Comment from Hotel Management
Dec 4, 2014
Thanks for this review. We know it will be helpful to others who would like to stay at Saltwater.
5 out of 5
by Julie Lenehanfrom Australia - NSW - Sydney

Posted Nov 6, 2014 
Pros: Location
Cons: Small balconies on 2 bedroom apartment
Value: Good deal; Service: Professional; Cleanliness: Spick and span;
Comment from Hotel Management
Nov 6, 2014
Hi Julie, Thanks for your review. We do have other choices of apartments with larger balconies available. The 2 Bedroom apartments do have small balconies but the sliders are able to be opened up to incorporate the lounge area. There are other apartments available and at your request we did upgrade you. Hope to see you back again.
5 out of 5
by Joel Berryfrom Australia - VIC - Melbourne

Posted Oct 22, 2014 
Pros: Excellent Location
Cons: Couple of minor issues, but we resolved professionally
Location: Perfect
Facilities: Good; Value: Affordable; Service: Professional; Cleanliness: Good;
Comment from Hotel Management
Oct 22, 2014
Thanks Joel, Great to hear you enjoyed Saltwater.
5 out of 5
by Sarah Dranefrom Australia - QLD - Brisbane

Posted Oct 21, 2014 
Pros: Close to everything & great knowledgable service
Cons: Nothing
Location: Close to everything
Facilities: Top of the line; Value: Amazing; Service: Go the extra mile; Cleanliness: Spotless;
Comment from Hotel Management
Oct 21, 2014
Thanks Sarah for the great review. Perhaps we will see you back again soon.
5 out of 5
by Jennifer Murphyfrom Australia - NSW - Sydney

Posted Oct 7, 2014 
Pros: The whole package, rainforest environment, general high quality of everything. Food presentation, attention to detail, friendly helpful staff, spa,
Cons: The dinner menu is a little limited if you stay for several days
Location: Away from it all, Inspiring
Value: Acceptable price; Cleanliness: Immaculate; Had a wonderful time and would come again
Comment from Hotel Management
Oct 7, 2014
Hi Jennifer. We think you have us mixed up with another accommodation. We don't serve dinner etc. Thanks anyway.
5 out of 5
by Ali Gatland

Posted Sep 24, 2014 
Pros: Location
Cons: Balcony small , no view really
Comment from Hotel Management
Sep 24, 2014
Thanks for your review.
4 out of 5
by Trudi Daviefrom Australia - NSW - Sydney

Posted Sep 9, 2014 
Pros: Location was great
Cons: Room smelt musty
Location: Perfect
Comment from Hotel Management
Sep 9, 2014
Thanks for the email. We have been made aware of the musty smell in the apartment you stayed in. We are trying to track down the source and apologise for this. It was a shame that we weren't made aware of it at the time as we certainly would have moved you from that particular apartment.