Ratings based on 134 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 12, 2013
Cons: Everything is excellent except the rooms could do with an upgrade. Staff are fantastic.
for Familiesby A verified traveler
Great for familiesPosted Nov 11, 2013
Pros: Pool, breakfast
Cons: renovate for a more modern look. add a kitchenette
Location: beach, but the stinger net is about 15 min walk, so during summer you can't go to the beach next to the hotel. not an issue as the pools are great.
travelled with kids, they loved the 11 or so pools, the aqua play was one of the highlights, although it costs $15 per kid for 2 hours, but kept the kids happy. breakfast was included in the price and was good. the hotel is spread on a very large area, so the walk from the room to the pool/reception/dining can take 5 minutes. the room hasn't been updated for a while, but still good enough, unless you are looking for a slick modern look. it's about 1km from town, we only walked it once as we thought it's too far when driving, but when walking on the beach it only takes 15m. food around the pool was expensive and disappointing (but I could say that on many of the places in Port Douglas).
for Everyoneby Jay from Sydney
Great LocationPosted Sep 29, 2013
Pros: Pool was great, you can always get away from the screaming kids if you wanted to.
Cons: Able to manage better in the busy season.
Location: Mossman Gorge for a swim.
Could not get towels for the pool till the next day. Seafood Buffet was not worse the money, it was terrible. Staff was great & very friendly, it was a shame that the Manger in the mourning at the Buffet could not smile. Meals were not to the standard
for Everyoneby melissa r from melbourne
Very nice and well set out.Posted Sep 21, 2013
Plenty to do around resort. Rooms very nice, private and comfortable.
for Everyoneby A verified traveler
Beautiful beach, close to town a bit worn but nicePosted Sep 12, 2013
Location: Close to town convenient for Great Barrier Reef ant daintree rain forest
Enjoyed being close to town staff very helpful decor needs updating
for Everyoneby Kuni from Melbourne Aus
Sheraton Mirage Port DouglasPosted Sep 12, 2013
Pros: Ok for a conference. BUT Staff leave lot to be desired for and give one the impression they are doing you a favour, exception being the room cleaners!
Cons: Across the board, mattresses need replacing badly, staff need to be educated in what is REAL SERVICE! Certainly a lack of respect for the tourist.
Location: Forget the local Sunbird Spa. Drive or shuttle (ev 1/2 hr) to Port Douglas. All restaurants shut around 9pm! Nightlife non-existent. Two bars open lat
The hotel is aged though well maintained and provides good shuttle service (free) to the town. Food is acceptable though I did not try any of the restaurants as was there on a conference. Post conference Buciini (under new management) was excellent while Nautilus was disappointing as was the the Jade Inn. These places are not cheap so did not meet expectations. The Beds in the hotel (mattresses) were awful but plenty of pillows were available and room service friendly and efficient. Another disappointing fact was that the hotel is a Starwood Preferred Guest hotel but some staff were unaware of what that actually meant and no upgrade was offered when asked even though the booking was done directly via Expedia. The golf course is well maintained and reasonably challenging, buggies being a must but the greens suck!! The beach is good but need to watch out for stingers etc. Parking is good and the local independently run Spa and message services are a real waste of money currently run by some French lasses on short stays in Port Douglas. Don't bother. Movie section is poor and so is local reception subject to interference from the satellite link. For the money I would look around.
for Personal Eventby Jo from Cairns
Lovely ResortPosted Sep 8, 2013 on Hotels.com
We went to the Mirage to celebrate my Husbands 65 birthday. We have stayed here many times and enjoy the ease of location, the fantastic room sizes and the huge beautful swimming lagoon. This trip however was slightly tainted. We arrived a little early at 1.30 to be told by the lady on the desk we were far too early, as the room wasnt ready until 3.00....some disappointment there... we thought ok we would go to the bar and have a snack and wait.....no bar open, so we went for a walk to establish where our room was......she had put us right a the back near the kiddies play area. One of the reasons we love mirage is the fantastic swimming lagoon and this room was as remote from the lagoon as you could get. I had ordered a lagoon view room on the ground floor with a balcony. So luckily for us when we went back to reception at 3.00 the same gentleman we have had previously dealt with on prior stays, sorted out our room for us and gave us the 10/10 service we had experienced from him in the past. He moved our room and we couldnt have been happier. On the birthday night we went to the only restaurant in the resort open that night and had the worst service I have ever experienced by one particular waitress. Never in my 52 years have I experienced such rudeness in hospitality. She absolutely ruined our night. and yes I will be writing to the hotel management, apart from that incident, we had a lovely stay and recommend the resort to anyone.
for Everyoneby A verified traveler
Hard to find but worth the searchPosted Aug 26, 2013
Pros: Great Pools, friendly staff.
Cons: Signage, golf course short fairways, rough small greens, housekeeping not complete @ 3 pm, long walk around complex to room.
Location: Handy to beach, must do outer barrier reef trip.
Driving into Port Dougals our GPS took us into Douglas street, accross the road and down side street, confused drive up and down main road - no where could we find any reference to Sheraton. Finally drove into Mirage Resort and still no signage or directions to check in area..
Recommendedby A reviewer from Japan
Beachfront hotelPosted Aug 26, 2013 on Hotels.com
The hotel exterior is beautiful and the fact it is right on the beach is why we chose it. The kids loved the lagoons and had a blast. The beach is gorgeous! The service at the pool area was excellent. Getting drinks served to us at the lagoons and at the pool while the kids were playing was just heavenly! Now, that's a vacation! The room was quite large with lots of space for luggage and comfortable beds. However, I agree with other reviewers in that the room was dated and smelly. The room has very poor ventilation since the windows don't open and oddly enough, there is no bathroom fan! Moisture was just trapped in that room. The shower head didn't work but the hotel was quick to respond to fix it. Still, that just reinforced the idea that the hotel was very dated and in need of renovation. Also, the hotel is VERY EXPENSIVE. Beware of room service because they charge a $10 service fee for EVERY order. We didn't see the kettle and coffee hidden in the cabinets and so we ordered coffee for $6.50 through room service, only to be charged an additional $10 upon delivery!!! Also, we ordered dinner and separately ordered ice cream for dessert and got charged the $10 service fee twice! Overall the location of the hotel was fantastic, and the kids loved the lagoons. The atmosphere outside of the hotel is wonderful so if they renovated the rooms, the hotel would be a great choice. Next time I just won't order room service!
for Everyoneby Bryan from Melbourne
Nice hotel close to the beach and townPosted Aug 26, 2013
Pros: The pool was great.
Cons: Better signage to find some of the restaurants
Location: It was on the beach and about a 1k walk to the town center. I would recommend going to the Flames on the Forest for dinner.
Overall is was a good stay. The room was clean and the staff was friendly. It is bit of an older hotel but they have keep up with the maintenance and it was still nice. We enjoyed walking along the beach from the Hotel to the town center. I would stay there again