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Reviews of SMILE SMART INN HAKATA

3 out of 5
SMILE SMART INN HAKATA
3-5 Kamiyamachi, Fukuoka, Fukuoka-ken

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 232 reviews" "
Rating 8 - Good. 90 out of 232 reviews" "
Rating 6 - Okay. 73 out of 232 reviews" "
Rating 4 - Poor. 20 out of 232 reviews" "
Rating 2 - Terrible. 12 out of 232 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from スマイルホテル博多　首藤 on Sep 5, 2019
この度は、数あるホテルの中より、スマイルホテル博多をお選び頂きまして、誠にありがとうございます。KOJI様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019
Response from スマイルホテル博多　首藤 on Jun 19, 2019
この度は、数あるホテルの中より、スマイルホテル博多をお選び頂きまして、誠にありがとうございます。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was really great for me, everything I needed in walking distance. There was a hiccup with towels missing, but that got fixed quickly.
Stayed 4 nights in Apr 2019
Response from Smile Hotel Hakata Syutou on Apr 25, 2019
Thank you very much for staying at Smile Hotel Hakata. We apologize for any trouble with the towel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within walking distance to the closest subway station, and it's under 1,000 yen from the Hakata JR station (if the taxi driver is good at the direction) if you're traveling with luggages. Hotel staff is very helpful.
Stayed 1 night in Feb 2019
Response from Smile hotel Hakata Shuto on Feb 5, 2019
This time, I thank you very much for staying at Smile Hotel Hakata. looking forward to seeing you coming again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an older place—not very well soundproofed. But luckily there weren’t any noisy people on our floor.
Stayed 1 night in Oct 2018
Response from Smile hotel Hakata Shuto on Oct 30, 2018
Thank you very much for staying at Smile Hotel Hakata this time. We are waiting for you to come again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018
Response from スマイルホテル博多　進 on Sep 18, 2018
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございました。 再び福岡にいらっしゃいました際には、ぜひスマイルホテル博多を思い出して頂ければ幸いでございます。

8/10 Good

joshua

Liked: Cleanliness, staff & service, room comfort
It got the job done.
We needed an affordable place near the ferry terminal as we were in Fukuoka for only one night before taking the ferry to Busan. The staff was great and the room served it's purpose... clean and roomy enough for a Japanese room (so it's small, but no smaller than other hotels). My only real issue was the hallway (on our floor) smelled terrible. The room didn't have the smell though, so that's fine.
Stayed 1 night in Jul 2018
Response from Smile hotel Hakata Shuto on Jul 18, 2018
This time thank you for having you stay at smile hotel Hakata. In addition, I look forward to a day to be able to meet you.

10/10 Excellent

mofazzal, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Fukuoka
I stayed two nights at Smile hotel and it was a great place for the price. Room was very clean, so was the bathroom and the staff were quite professional and very nice. It is very close to the Fukuoka Ferry Terminal and also to the Hakata Station. For the price, it was more than what I expected the place to be. There are quite a few convenient stores right by hotel as well, the Kawabata mall is within 10 minutes’ walk from the hotel as well
Stayed 2 nights in Jun 2018
Response from Smile hotel Hakata Shuto on Jun 30, 2018
This time thank you for having staying in smile hotel Hakata. I look forward to a day to see again.

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good value for the price. The exterior of the room seems a little run down, but inside the room everything was to my comfort.
Stayed 2 nights in Aug 2017
Response from Smile hotel Hakata Shuto on Aug 28, 2017
This time thank you for having you stay at smile hotel Hakata. In addition, I look forward to a day meeting a visitor.

6/10 Okay

Paul, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Port and good walk to the station.
I chose this hotel as it was close to the Port where I would be leaving Japan by Ferry, it was a it of a walk from Hakata Station but we later found the subway so it wasn't really that far to catch a train (which a also goes to the Airport) the Hotel is small and the rooms were also small especially the bathroom but that is common in Japan. The rooms were basic but also very clean and quiet, although there were not that many guests during out visit.

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in Fukuoka
Nice hotel within walking distance to the city center's places of interest. Rooms are clean, staff is friendly, price is good. Recommended

6/10 Okay

Bakeneko, Tokyo

Liked: Staff & service
Disliked: Cleanliness
Two nights at Hakata
The staff is very nice and gives a lot of hints, if one need it. The rooms are small and not soo clean, but the beds are cozy and everything works as it should (aircondition, shower, freezer, hair dryer,...) You will also recieve toothbrushes, razors, soap, towels, slippers and yukata for the night. Price and condition are absolutely okay.

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Fast stopover in Hakata
I stayed in this hotel just as a stopover as I had an early flight the next day. The staff at the hotel was great, but the rooms walls were really thin and I couldn't get to sleep. Also, the light from the clock is really bright while sleeping. The room also wasn't cleaned very well (I found some hairs on the couch and a bandaid on the rooms chair). The room itself was quite large and the air conditioning worked well. For the price, it was a decent hotel.

8/10 Good

Verified traveler

Liked: Staff & service
Nice hotel with very accomodating staff. Room appears to be old but good enough for sleeping. All in all a nice hotel to have a good rest after a day of exploring the city.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable Price Hotel and Friendly Staff
Hotel staff were friendly and willing to help even with limited English. It would be to far of walk to the nearest subway. The room are small, and bathrooms even smaller, but this made me feel like it is part of the Eco room experience in Japan.

8/10 Good

Yuk Chun

Liked: Staff & service, property conditions & facilities

4/10 Poor

Rob, Toronto Ontario

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small hotel close to the harbor
Stayed in a smoking-allowed room, would not recommend it. Smelled a bit awful. Close enough to the international boat terminal to walk to it. The room included an ethernet cable with a jack on the wall as well as hotel-wide WIFI.

10/10 Excellent

wael, louisville, KY

Liked: Cleanliness, staff & service, room comfort
Nice hotel and staff
The overall review for the hotel is excellent in everything. Staff are doing their best to make you happy. The only problem is that there was a lack of communication as they donot speak English at all. You always will need google translate to communicate with them.

6/10 Okay

Pik Fan

Traveled with family
Liked: Cleanliness
Small room
Stayed 1 night in Jul 2023

6/10 Okay

HITOMI

Stayed 1 night in Mar 2023

8/10 Good

あかね

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
連泊する人限定で部屋の清掃しない代わりに水一本貰えるのがエコで効率的で良いと思いました。
Stayed 2 nights in Sep 2022

8/10 Good

ナオト

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
このご時世いたるところに消毒液を置いたほうが良い（部屋にもない〉
Stayed 1 night in Aug 2022

10/10 Excellent

ユカリ

Stayed 1 night in Aug 2022

6/10 Okay

シンイチ

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインに時間がかかる
Stayed 1 night in Apr 2022

8/10 Good

NORIAKI

Stayed 1 night in Mar 2022

2/10 Terrible

KATSUMI

Stayed 1 night in Dec 2021

4/10 Poor

Yusuke

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
トイレ・洗面所に虫(チャバネ？)が湧いていた。4泊中5匹は見かけた。おすすめできない。
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパも良く地下鉄の駅から徒歩10分。近くて良かったです。朝食付きで3400円はすごいです！和洋選べて、和を頼みました。どれも美味しかったです。 建物は古めだと思いますが、中　内装は整備されているように思います。シャワーの圧は低めでしたが、私的には許容範囲内でした。セミダブルのベッドもゆっくりぐっすり眠れました。近くにコンビニ2箇所あり、便利でした。機会があれば、また利用したいと思います。
Stayed 1 night in Jul 2021

10/10 Excellent

TOMOMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でスタッフの皆さんの対応がとても心地良い。ネットも速い。
Stayed 1 night in Jul 2021

8/10 Good

DAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ライブで利用させていただきました。会場にも近く、コンビニが両サイドにあったのでとても便利でした。朝食もおいしかったです。お部屋の設備は古いものでしたが、キレイにされてて不快感はありませんでした。
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんの対応とても丁寧でした。 気軽に宿泊しやすいホテルです。
Stayed 1 night in Jun 2021

6/10 Okay

MAKI

Liked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物や設備は多少古いところもありますが、リフォームやなどで手入れがされており清潔でサービスも良かったです。
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
狭いエントランス通路に喫煙所がある。
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
温泉もありいい！
場所もわかりやすく、温泉もあり快適にすごせました！
Stayed 1 night in Mar 2020
Response from スマイルホテル博多　首藤 on Apr 10, 2020
この度は、数あるホテルの中より、スマイルホテル博多をお選びいただきまして、誠にありがとうございます。 当館に温泉はございませんが、快適にお過ごしいただけましたようで、スタッフ一同大変嬉しく思っております。 また、アクセス面につきましても、お褒めのお言葉を賜ることができまして光栄でございます。 これからも皆様に快適な空間を提供出るよう、誠心誠意努めて参りますので、今後ともスマイルホテル博多をよろしくお願い致します。

6/10 Okay

Verified traveler

Business traveler
内装は普通のビジネスホテルだったが、清潔であった。
Stayed 3 nights in Feb 2020
Response from スマイルホテル博多　首藤 on Mar 5, 2020
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。 今回の御宿泊につきまして、「清潔であった」とのお褒めのお言葉を賜ることが出来ましてスタッフ一同大変嬉しく思っております。 これからも、ご宿泊される皆様にご満足頂けるホテルを目指し、日々精進して参りますので、また博多へお越しの際は是非とも当ホテルへ足をお運び頂ければ幸いです。 お忙しい中ご投稿頂きましてありがとうございました。

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020
Response from スマイルホテル博多　首藤 on Mar 5, 2020
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

takao

Stayed 1 night in Feb 2020
Response from スマイルホテル博多　首藤 on Mar 3, 2020
この度は、数あるホテルの中よりスマイルホテル博多をお選び頂きまして、誠にありがとうございます。 またお客様にお会いできる日を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
部屋、浴室が狭かった
Stayed 1 night in Feb 2020
Response from スマイルホテル博多　首藤 on Feb 18, 2020
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。 お部屋、浴室につきまして、ご不便をお掛け致しまして申し訳ございませんでした。 早急な改善が難しい点ではございますが、今回頂戴致しました貴重なご意見は、是非とも今後の改善の参考とさせて頂きたく存じます。 これからも快適な滞在を提供できますようスタッフ一同誠心誠意努めてまいりますので、また博多へお越しの際は是非とも当ホテルに足をお運び頂ければ幸甚です。 お忙しいなかご投稿いただきありがとうございました。

10/10 Excellent

Hyunwoo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비갑
완전좋았습니다!
Stayed 3 nights in Jan 2020
Response from 스마일 호텔 하카타 Syutou on Feb 6, 2020
이번에는 스마일 호텔 하카타 숙박 시설을 받아서, 정말로 감사합니다. 고객 또한의 방문을 기다리고 있습니다.

8/10 Good

YASUHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駐車場
駐車場がないけど、近くにあり、教えてもらって良かったです。
Stayed 1 night in Nov 2019
Response from スマイルホテル博多　首藤 on Jan 28, 2020
この度は、数あるホテルの中より、スマイルホテル博多をお選び頂きまして、誠にありがとうございます。 駐車場の件につきまして、お客様のお役に立てましたようで、スタッフ一同大変嬉しく思っております。 当館の駐車場は３台ございますが、ご到着順でのご案内をさせて頂いており、御一泊1000円となっております。 満車の際は、YASUHIRO様の仰る通り、近隣のコインパーキングをご案内しております。 これからも、おもてなしの心を忘れず誠心誠意努めて参りますので、また博多へお越しの際は是非とも当館へ足をお運び頂ければ幸甚です。 お忙しい中ご投稿頂きましてありがとうございました。

8/10 Good

MISAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from スマイルホテル博多　首藤 on Jan 6, 2020
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。MISAKO様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
アパートの一室のような感じ
風呂のドア周辺の汚れが気になりました。スタッフさんの対応は良かったです。
Stayed 1 night in Dec 2019
Response from スマイルホテル博多　首藤 on Dec 21, 2019
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。 お風呂のドア周辺の汚れにつきまして、清掃が行き届いておらず、お客様に不快な思いをさせてしまい、大変心苦しく思っております。清掃スタッフと話し合い、日々の清掃を徹底して参ります。 そのような中におきましても、スタッフの対応に関しまして「スタッフさんの対応は良かったです。」との温かいお言葉を賜ることが出来まして、大変恐縮でございます。 今後も皆様に快適にお過ごし頂けるホテルを目指し、スタッフ一同日々精進して参りますので、今後ともスマイルホテル博多をよろしくお願い致します。お忙しい中ご投稿頂きまして、ありがとうございました。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ウォーターフロント地区の施設から徒歩圏至便
福岡国際会議場、マリンメッセ福岡、福岡サンパレスで行われた会議に参加するために宿泊。上記いずれの施設も徒歩圏なので非常に便利。会議中の休憩時間に部屋に戻ることも可能な距離。比較的大きなコンビニが近くに二軒。有名ラーメン店も至近。部屋はコンパクトながら清潔。宿泊料金の変動大きく要注意。
Stayed 4 nights in Dec 2019
Response from スマイルホテル博多　首藤 on Dec 16, 2019
この度は、スマイルホテル博多にご宿泊を頂きまして、誠にありがとうございます。 アクセス面につきまして、お褒めのお言葉を賜ることが出来ました事、大変嬉しく思っております。 お客様の仰る通り、国際会議場やマリンメッセ福岡、福岡サンパレスは当館より徒歩圏内にございますので、近くて便利ですねとのお声を多数頂戴しております。 また、コンビニにつきましても、近くにファミリーマートが2軒ございまして、そのうちの1軒にはドラッグストが併設されておりますので、利用されるお客様も多くいらっしゃいます。 近くの飲食店に関しましては、ラーメン店の他にも居酒屋、もつ鍋、水炊きのお店などもございまして、皆様よりご好評頂いており、私共も喜ばしく思っております。 お部屋におきましては、今後も清潔感のある空間を提供できますよう、日々の清掃やメンテナンスに励んで参ります。 ご宿泊料金は、週末などは比較的ご料金が上がっては参りますが、お客様のお求めやすい価格での提供が出来るよう努めて参ります。 これからもおもてなしの心を忘れず、御宿泊される皆様に快適にお過ごし頂けるホテルを目指し、スタッフ一同日々精進して参りますので、今後ともスマイルホテル博多をよろしくお願い致します。 お忙しい中、貴重なご意見、ご感想を頂きましてありがとうございました。

8/10 Good

KEIKO

Stayed 2 nights in Dec 2019