The matrass had a sunken whole in it. Bad sleep and back ache. NO BREAKFAST, NOTHING. Coffee was warm, small cups, no covers, NO TEA OR HOT WATER. Lots of homeless staying there. KEY-CARD DEACTIVATED 2 HOURS BEFORE CHECKOUT!! PAIN IN THE AZz, needing to walk back to office to get it reinitialized for room entry!! I won't stay there again until they fix / change their offerings. Not even toast or a muffin, NO BREAKFAST.