Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Smells ripe

Posted Feb 10, 2015
Although the hotel is not responsible for the smell of the cows, they are responsible for the smell on the inside. The hallway smelled like sour water.
Comment from Hotel Management
Mar 12, 2015 by Amy, GM, Hotel Management
Thank you for sharing your experience here at our Super 8. I apologize for the sour smell you noticed. We will get the hallway shampoo'd right away.
4 out of 5
Recommended
for Families
by Efren

This traveler left a rating score only Posted Dec 1, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Paulfrom North eastern NM

Nice stay

Posted Nov 23, 2014 on Hotels.com
This stay was a little better than the last time I stayed. Desk clerks were helpful, building was clean and didn't smell like smoke, like last time. Room was clean, but the bathroom needs some caulking work and just some touch up to the tub as not to make it look like there is a crack or cleaning scrubbed for hours...haha They need a little variety on the continental breakfast, not just cereal, yogurt and bread Other than that, decent stay
Comment from Hotel Management
Jan 31, 2015 by Amy, Hotel Management
Dear Paul, Thank you for sharing your experience after your stay. I apologize that the hotel smelled of smoke. Not a usual thing for our Super 8. I will follow up on the tubs/caulking. I agree, we should offer a little more variety. Thank you Paul !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Cruces, NM

Close to ENMU

Posted Nov 22, 2014
Pros: Hot coffee available all the time; close to campus; clean
Staff is outstanding! Room provided everything we needed for a quick trip- comfy bed, very clean. Extremely fair value for the price
Comment from Hotel Management
Nov 23, 2014 by Amy, Hotel Management
Thank you Odette for sharing your review. I remember you and enjoyed getting to meet you. We get a lot of compliments on our staff. They are truly great. I'm glad you were happy and satisfied during your stay !
3 out of 5
by A verified travelerfrom St Andrews, Fife

Basic Hotel

Posted Sep 29, 2014
Pros: Nothing. Poor value for money compared to other similar hotels we have stayed in New Mexico and Arizona.
Cons: Decoration and furnishings all require upgrading. Quality of breakfast was poor. Coffee had no taste. Bread was sweet. Poor selection.
Location: Near the university.
This hotel is dated with basic facilities. Standard of breakfast was poor. Rooms are small.
Comment from Hotel Management
Oct 7, 2014 by Amy, Hotel Management
Hello Louise, I am sorry that you weren't impressed with your stay. We are a budget hotel so therefore we do serve only a continental breakfast which includes waffles, cinnamon rolls, bread, cereals, oatmeal, yogurts juice and coffee. We have been renovated in the last 2 years. Our furnishings are new. Concerning the price issue, you may have stayed on a weekend when rates were higher due to local events. Thank you for sharing your review.
4 out of 5
Recommended
for Personal Event
by wdfrom Camarillo

Good bargain

Posted Sep 6, 2014 on Hotels.com
Original non smoking room smelled like an ashtray. The very nice girl at the counter fixed it & gave us a very clean & good smelling room immediately. Nice staff & well-maintained property.
Comment from Hotel Management
Jan 3, 2015 by Amy, Hotel Management
Thank you WD ! Im glad you were switched right away and the problem solved. I commend our staff here as well. They really try hard.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

Posted Aug 23, 2014 on Hotels.com
Very clean, easy to find. slightly outdated.
3 out of 5
Recommended
for Personal Event
by Paulfrom New Mexico

It was so, so

Posted Jul 21, 2014 on Hotels.com
Room was nice and clean. Hallway smelled like cigarette smoke as you walked up the stairs. Continental breakfast was a joke, but when I show up and just juice, coffee, cereal and bread.....unless I was missed something, but it was 715 when I went down. On scale of 1 to 10......give a 6.
Comment from Hotel Management
Aug 9, 2014 by Amy, Hotel Management
Hello Paul, I'm glad the room was satisfactory for you. We do have a few smoking rooms on the second floor which would explain the smoke smell. Our continental breakfast consists of cereals, waffles, yogurt, bread, cinnamon rolls, milk and juices. I'm sorry you were disappointed sir. I do appreciate you sharing your experience. We hope to be able to serve again in the future.
3 out of 5
Recommended
by jcreyes79from washington

Posted Jun 24, 2014 on Hotels.com
Overall was a good visit. However, the ac wasnt working in the building and therebis no swimming pool. Nothing to do there.
Comment from Hotel Management
Aug 9, 2014 by Amy, Hotel Management
Dear JCReyes, We had a period there with our air conditioner not working in the lobby and it was indeed some hot weather outside. We have since replaced it with a new a/c. Wonderfully cool in the lobby now. That's correct, we have no pool. We do appreciate you visiting us here in Portales jcreyes. Hope to see you again !