Lobby

Reviews of Best Western Porterville Inn

2.5 out of 5
Best Western Porterville Inn
350 Montgomery Ave, Porterville, CA

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 339 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 93 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Edith, Madison

Stayed 2 nights in Mar 2024

8/10 Good

jacob, West Hollywood

Traveled with group
Liked: Staff & service
The staff are friendly and accommodating. It’s near gas stations and not too far from the town center.
Stayed 1 night in Mar 2024
Response from Jas on Mar 20, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable.
Response from Jas on Mar 8, 2024
Thank you for staying with us and for the review.

8/10 Good

Shawn, Fresno

Stayed 1 night in Feb 2024
Response from Jas on Mar 5, 2024
Thank you for staying with us and for the review.

2/10 Terrible

Shane

Stayed 1 night in Feb 2024
Response from Jas on Mar 27, 2024
We are sorry for not getting good review from you. Call us back with the suggestion how we can improve.

10/10 Excellent

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and pillows. Clean room. No complaints!
Stayed 1 night in Feb 2024
Response from Jas on Feb 14, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Laina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was awesome.
Stayed 1 night in Jan 2024
Response from Jas on Feb 11, 2024
Thank you for staying with us and for the review.

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jas on Feb 11, 2024
Thank you for staying with us. Please call us back and suggest us how we can get better review.

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property friendly desk clerk 10/10 recommend
Stayed 1 night in Jan 2024
Response from Jas on Jan 29, 2024
Thank you for staying with us and for the review

10/10 Excellent

Gilbert

Stayed 1 night in Jan 2024
Response from Jas on Jan 29, 2024
Thank you for staying with us and for the review.

8/10 Good

Tony

Business traveler, Traveled with partner
I don’t like that the pool wasn’t available
Stayed 2 nights in Jan 2024
Response from Jas on Jan 29, 2024
Thank you for staying with us and for the review

4/10 Poor

Amanda

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Our initial room was not up to standard not only did have a strong smell (cats living in the room) the toilet was leaking water. We were moved up to the 2nd floor. We asked for room service (cleaning) as we wanted fresh towels and beds made. The staff never came by. We stayed here because of past ratings stating it was good, in our experience we are giving them a 2 and that’s being generous. Will never stay again nor recommend.
Stayed 2 nights in Jan 2024
Response from Bianca on Jan 25, 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jas on Jan 16, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Janet

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Having been a Director of Sales and Marketing for two hotel brands. I always tell my staff the first thing a guest sees is the lobby and front desk staff. The lobby was clean and most comfortable and the front desk service was most helpful, professional, and caring. Our room is great and the bed is very comfortable ( my husband is asleep already.) We called the front desk because we couldn't turn on the tv. Just a few minutes later the awesome woman who checked us in knocked on our door and had another tv controller for us.The refrigerator, microwave and coffeemaker are very nice and clean and work very well. The bathroom is clean and nice and roomy. I only wish the toilet was taller. This is a great property. I will stay here again!
Stayed 1 night in Jan 2024
Response from Jas on Jan 15, 2024
We greatly appreciate your kind and warm comments. We always try to go above and beyond for our guests. I will go out of my way to share your review with all of my staff members.

10/10 Excellent

JOSEPH, Independence

Stayed 2 nights in Dec 2023
Response from Jas on Jan 3, 2024
Thank you for staying with us and for review.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet hotel
Stayed 1 night in Dec 2023
Response from Jas on Jan 2, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jas on Dec 25, 2023
Thank you for staying with us and for the review.

8/10 Good

SERGIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no extractor in the bathrooms
Stayed 2 nights in Nov 2023
Response from Jas on Dec 6, 2023
Thank you for staying with us and for the review. We have fan in the bathrooms. They come on at 6 AM for four hours and 6 PM for 2 hours.

10/10 Excellent

Josué

Stayed 2 nights in Nov 2023
Response from Jas on Dec 6, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jas on Dec 6, 2023
Thank you for staying with us and for the review.

10/10 Excellent

José R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like so much, thanks.
Stayed 2 nights in Nov 2023
Response from Jas on Dec 2, 2023
Thank you for staying with us and for the review.

8/10 Good

Lisa

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Second time staying here for over 3 days. Hotel is nice inside and room is very functional. They have breakfast for guests.staff is friendly and prompt for requests. The only issue I had was outside the property lots of garbage and spilled drinks,etc.cigarette butts galore and a few people sleeping ,living? in their cars and RV,s no issues but can become one if they allow them taking up parking lot.
Stayed 2 nights in Nov 2023
Response from Jas on Nov 28, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Gricelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jas on Nov 14, 2023
Thank you for staying with us and for the review.

8/10 Good

Bolton

Stayed 3 nights in Nov 2023
Response from Jas on Nov 12, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Bolton

Business traveler
Liked: Cleanliness, staff & service, room comfort
Just work but room 257 ac didn’t work
Stayed 3 nights in Oct 2023
Response from Jas on Nov 10, 2023
Thank you for staying with us and for the review.

6/10 Okay

Geoffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Little details would make a difference
Stayed 1 night in Nov 2023
Response from Jas on Nov 10, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Porterville with a super friendly staff. Room was clean and quiet and breakfast options were good.
Stayed 1 night in Nov 2023
Response from Jas on Nov 14, 2023
Thank you for staying with us and for the review.

8/10 Good

rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jas on Nov 10, 2023
Thank you for staying with us and for the review.

4/10 Poor

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jas on Nov 4, 2023
Thank you for staying with us and for the review. Please call us back with the suggestion how we can get better rating.

2/10 Terrible

William

Disliked: Staff & service, property conditions & facilities
worst Best Western I've stayed
Stayed 1 night in Jun 2023
Response from Jas on Oct 31, 2023
We called you on your phone but no answer. Please call us back to give us any suggestion you have to improve our service

10/10 Excellent

Sonia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! Thank u..
Thank you to you and your staff. Especially the young lady who checked us in. We will be back!
Stayed 1 night in Oct 2023
Response from Jay on Oct 24, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from Jay on Oct 24, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jas on Oct 20, 2023
Thank you for staying with us and for the review.

4/10 Poor

Jesse

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Never again.
The bathtub was filthy. Literally dirty. I should have taken a picture. Hair from others on the towels.
Stayed 1 night in Oct 2023
Response from jay on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, i would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jeannette

Stayed 2 nights in Oct 2023
Response from Jas on Oct 31, 2023
Please call us back to give us any suggestion you have to improve our service

2/10 Terrible

Jeannette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jay on Oct 11, 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, i would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a great stay for such a short notice , nice room, pool and hot tub were a bonus, breakfast was decent
Stayed 2 nights in Oct 2023
Response from jas on Oct 12, 2023
thank you for staying with us and the review

10/10 Excellent

Diana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there again soon
Stayed 1 night in Oct 2023
Response from jas on Oct 12, 2023
thank you for staying with us and the review

8/10 Good

Kathy

Traveled with group
All was fine
Stayed 1 night in Oct 2023
Response from jas on Oct 12, 2023
thank you for staying with us and the review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except there was no ride back home.
Stayed 1 night in Oct 2023
Response from jas on Oct 12, 2023
thank you for staying with us and the review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
We've stayed at this motel for many years now while visiting family and have never been disappointed. The rooms are very clean, the staff are nice and the beds are very comfortable. The complimentary breakfast is more than adequate. We used the spa this time and it was perfect.
Stayed 2 nights in Sep 2023
Response from jas on Oct 12, 2023
thank you for staying with us and for the review

6/10 Okay

Sandra

Liked: Cleanliness, room comfort
It could be better for the price.
The hotel seemed clean overall. However, there was a water leak in our room restroom, and while walking down the hallway there were some ceiling tiles missing, exposing wiring, thus giving the hotel a run-down appearance. Not to mention the outdoors surroundings. I wouldn't stay here again.
Stayed 1 night in Sep 2023
Response from Jas on Oct 3, 2023
Thank you for staying with us and for the review. We have fixed the ceiling tiles in the hallway.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough television stations. And the remote control was hard to use. It wouldn't change channels very well. Had to press the channel change button several times just to get one station change.
Stayed 1 night in Sep 2023
Response from Jas on Oct 3, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
very well kept up it felt like a 5 star hotel.
Stayed 1 night in Sep 2023
Response from Jas on Oct 3, 2023
Thank you for staying with us and for the review.

4/10 Poor

Cari

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jas on Sep 27, 2023
Thank you for staying with us and for the review. Please call us back to give us your feed back for how we can do better.

10/10 Excellent

Freddy

Stayed 1 night in Sep 2023
Response from Jas on Oct 20, 2023
Thank you for staying with us and for the review.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Jas on Sep 16, 2023
Thank you for staying with us and for the review.

4/10 Poor

Karann

Traveled with family
Disliked: Staff & service, property conditions & facilities
No Water No Notification!
Water was turned off, due to pipe break. We were not told this when checking in. Front desk should of told us. We went right to room to take a shower- no water! That evening when water was back on, I went to shower the water went onto floor with shower curtain pulled closed. Shower head was too wide, you can’t move it! It’s accident ready to happen. Had to put towels on floor. There was a tear/ hole in top sheet. Felt like staff wasn’t very attentive when told about these issues. I was given extra towels. to clean water off floor.
Stayed 2 nights in Sep 2023
Response from Jas on Sep 14, 2023
Thank you for staying with us. We are sorry for the water break which suddenly happened and luckley it did not take too long to get it fixed.

8/10 Good

rochelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
Stayed 1 night in Sep 2023
Response from Jas on Sep 14, 2023
Thank you for staying with us and for the review.

10/10 Excellent

Kimberly

Stayed 2 nights in Sep 2023
Response from Jas on Oct 3, 2023
Thank you for staying with us and for the review.