Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire

Great value and super clean! Great amenities.

Posted Feb 16, 2015
Pros: I loved the cleanliness! Not a hair to be found anywhere in the bathroom or throughout the suite. The bed was very comfortable and inviting. Relaxing.
Cons: Because I feel I should put something here, the pool was out of towels, however when alerted, the front desk help quickly supplied us with them.
Location: Just a quick drive to the Old Port area and the Maine Mall offerings. We can't wait to go back and see more of what Portland has to offer! Convenient.
my satisfaction began with the helpful front desk folks, who immediately recognized that my quoted price wasn't reflected. He made the required changes without any feedback from me...I didn't even know the rates were contradictory. What a sweet change to have the front desk acknowledge and correct an error BEFORE the customer is aware. When I arrived in my room I was further surprised at the painstaking care that had been taken to ensure that the room was clean, comfortable and worth every penny paid to stay there. The hotel staff were friendly and helpful throughout my stay and it was evident that customer satisfaction was held in high regard. The same experience was found at the Maine Table restaurant on site. An extensive breakfast buffet was complementary with our stay. I was impressed especially, with blueberry pancakes with "real" blueberries. I have been to similar breakfast buffets but none as well attended to. The customer was treated very well and Betty was an amazing waitress. The employees of this Best Western were amazing! Always helpful and always smiling. It was a wonderful change of pace from other establishments where you are bound to find a grumbling employee or one that isn't as concerned with customer satisfaction. Kudos to the staff and also to the ones who educate them on the high value of customer satisfaction. I cannot wait to return in the spring to enjoy another comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay

Posted Dec 25, 2014
it was a great experience, everything was up to and beyond expectations. Quality of food was also good, location is also great. Maine Mall and main attractions of Portland was at short driving distance
4 out of 5
Recommended
for Families
by A verified travelerfrom Maine

Nice Hotel, Close to shopping centers

Posted Dec 22, 2014
Pros: Pool, hot tub
Cons: vending machines didn't work
Location: close to shopping centers, Maine Mall, Cabelas
Spent night with family, enjoyed the outside heated pool and hot tub. Nice breakfast.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 20, 2014
Pros: Pool, breakfast, staff
Cons: bed configuration
The way the beds were made up made it uncomfortable to get the sheets up and there were not enough blankets on them. Otherwise-very enjoyable.
4 out of 5
Recommended
for Families
by A verified travelerfrom New Hampshire

Thanksgiving with family

Posted Nov 30, 2014
Pros: Quiet and clean.
Cons: Nothing
Location: We didn't explore but ate next door. Had a pizza and it was ok.
We have a little dog and sometimes it hard to travel because a lot of places don't allow pets or charge crazy prices for pets. This hotel likes pets and are very friendly here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Pros: Outdoor pool- although not as warm as in the past.
Cons: Housekeeping beyond 3!!
Location: Lots of shopping! Great restaurants!
Nice stay! Wish the pool had been a little warmer :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint John, NB

Cozy

Posted Nov 18, 2014
Pros: Cozy
Cons: Our breakfast was cool on the second day of our stay.
Location: Close to shopping.
It was nice, the people were pleasant. The breakfast had many hot and cold choices. The staff were very helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

resaurant

Posted Nov 17, 2014
Cons: heat the food
free breakfast but it was cold. ham must have just come out of the frig. waitresses were very good.
5 out of 5
Recommended
for Couples
by Sergey

This traveler left a rating score only Posted Nov 17, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by Kathryn

This traveler left a rating score only Posted Nov 17, 2014 on Hotels.com